P.F. Chang's - Cambridge
A convenient location and some nice window seats. Staff was very friendly and helpful, restaurant was out of a beer and wine. Honey shrimp, orange peel chicken, and Shrimp tempura roll were some of our favorites tonight!! Skip the pad thai, its more like "deconstructed" pad thai, which doesnt lend itself to pad thai well.
We walked over after an afternoon at the museum of science, about 5 minute very easy walk with kids and grandmother.
Made a lunch reservation through OpenTable for a business meeting. When I got there, I learned they had changed hours and that it only open for dinner. I had to find another lunch spot. Embarrassing.
We had a terrible experience with the lady at the reception. We walked in and the lady was busy with something on the billing system. She didn’t make eye contact, continued to ignore us as we stood waiting for 10-15 mins directly in front of her. We were the only ones waiting. There was no line. After a while she looked up and we said we have a reservation for 3. She pulled up the reservation angrily and took us to a table that looked like it was meant for two people. There were several empty four seaters but she said this was a 3-seater and we would have to take this one. So we had to squeeze in the tiny space. The next several times, parties of 2 walked in and she gave them the bigger tables. So we requested to be moved to a bigger table because 3 of us were squeezed in a space that was meant for 2. She angrily said that there’s more than a 30 min wait and walked away. We talked to our waiter, and requested politely again and he said we could move to any of the open tables. He went and told the lady that we were moving tables. She came back and very rudily asked what was it that we wanted. When we politely said the table next to us was empty and we wanted to move, she threw the menu cards on the other table and walked away.
We called the manager and expressed our sheer disappointment at how we were treated. It was disappointing because we noticed that she was polite and courteous to everyone who came after us. We soon realized we were being treated badly because we were south asian but chose to not make a big deal.
The manager profusely apologized saying the lady was having a tough day because they were running busy (but the restaurant was half-empty). He took the appetizer ($8) off our check. That’s the price for disrespect and discrimination, I guess?
I have to mention however, that the food was good, the waiter was very polite. But the lady at the reception completely ruined our day.
As a regular customer, I was deeply disappointed.
They changed their hours and no longer serve lunch. I had to find another restaurant last minute .
Food was good. The interior is very tired compared to PF Chiang restaurants I've been to in other parts of the country, and the service was unfriendly, inattentive, and slow.
First time there. I liked it but they did kinda mess up my order a bit.
Food and service weren’t what we usually find at P.F. Chang’s elsewhere. We were hungry so it did the job but not a pleasant experience at all. Especially surprising considering we were in Harvard MIT area. Experience was more like an airport or mall food court.