P.F. Chang's - Buffalo

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1. LP

   LexiP

   New York Area

   2 reviews

   3.0

   2 reviews

   Dined on February 29, 2020

   overall3food5service2ambience5

   I’ve been to P.F. Chang’s many times and always have had exceptional service and the food has always been amazing; however, this time when we went the service was extremely slow and it took an obscene amount of time from when we received our appetizer to when we received our entrees. The waitress never came to our table to see how the food was and she didn’t come to see if we needed a refill or anything until we were already done eating our entree and were ready for the bill. The food was good, but I was just very unhappy with how long it took us to receive our entrees and it ruined the experience. We went at 8 pm and it was not as busy as other times I’ve been there so I do not understand why it took so long for the food to come and why the waitress didn’t check on us more.

   P.F. Chang's - BuffaloResponded on March 8, 2020

   Sorry to see your experience wasn’t what we had hoped it would be! If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

   Report
2. S

   Spinal

   New York Area

   16 reviews

   5.0

   16 reviews

   Dined on February 28, 2020

   overall5food4service4ambience4

   Been there before. Good food...

   P.F. Chang's - BuffaloResponded on March 8, 2020

   Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

   Report
3. L

   Lisa

   New York Area

   7 reviews

   5.0

   7 reviews

   Dined on February 28, 2020

   overall5food5service5ambience5

   Our food was served hot and fast. Everything was good. Only criticism is that the KOREAN BULGOGI STEAK would have been 10 times better if done with a more tender cut of beef, like sirloin or tenderloin. The strip steak they use was tough and didn't absorb much of the sauce flavor.

   P.F. Chang's - BuffaloResponded on March 8, 2020

   Sorry to see your experience wasn’t what we had hoped it would be! If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

   Report
4. j

   jameso

   New York Area

   11 reviews

   5.0

   11 reviews

   Dined on February 22, 2020

   overall5food5service5ambience4

   Food was excellent, server was very friendly and attentive

   Report
5. OT

   OpenTable Diner

   New York Area

   4 reviews

   4.0

   4 reviews

   Dined on February 22, 2020

   overall4food5service5ambience3

   Great sever

   Report
6. JF

   JohnF

   New York Area

   5 reviews

   3.0

   5 reviews

   Dined on February 15, 2020

   overall3food3service4ambience4

   It was ok. Nothing special. Food was okay, kind of bland and pricey. Service was very good.

   Report
7. J

   Joeg63

   New York Area

   20 reviews

   5.0

   20 reviews

   Dined on February 15, 2020

   overall5food5service5ambience5

   Our waiter Anthony was outstanding and the food was fantastic as usual

   Report
8. B

   Brettcsp

   New York Area

   91 reviews

   vip
   3.0

   91 reviews

   Dined on February 1, 2020

   overall3food3service2ambience4

   This location does not follow the PFC menu most locations use. Many favs not available and that really was below average. Food and service tonight was inferior to other PFC locations. Server was distracted and disinterested. The best part of the meal were the drinks. The Saki Sangria was quite refreshing and the Japanese Old Fashioned rocked - the TOKI Whisky was incredibly smooth. A rather disappointing meal. Our table had no salt and pepper shakers. When we asked for salt and pepper - see the photos for what we were given - Unacceptable!

   Report
9. OT

   OpenTable Diner

   New York Area

   3 reviews

   vip
   5.0

   3 reviews

   Dined on January 23, 2020

   overall5food5service3ambience5

   Great food. Very reasonable.

   Report
10. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    3.0

    1 review

    Dined on January 12, 2020

    overall3food3service4ambience4

    Since new ownership portion sizes on some of the appetizers have been cut in half for the same price. Typically we run out of lettuce and have to ask for more for the chicken lettuce wraps. This time we had plenty of lettuce to spare. The chicken was placed on a mound of the crispy rice sticks to hide the fact that there was barely enough chicken for 4 small wraps. Likewise with the dynamite shrimp, you get about 6 small shrimp for $10 (go to Bonefish for a reasonable portion of this). We ordered a tureen of shrimp wonton soup which was supposed to serve 6 people. Some people didn't get a single wonton, some didn't get shrimp. The waitress was literally counting each item as she distributed it to our bowls (1 wonton, 1 mushroom, 1 shrimp, 1 piece of chicken, 1 piece of spinach...). Unfortunately the kitchen miscounted, she offered to get a wonton for those who didn't get one in their wonton soup, how absurd.

    P.F. Chang's - BuffaloResponded on January 18, 2020

    Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

    Report
11. OT

    OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on January 5, 2020

    overall5food5service5ambience5

    Great food and great service

    P.F. Chang's - BuffaloResponded on January 12, 2020

    Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

    Report
12. OT

    OpenTable Diner

    Toronto

    1 review

    2.0

    1 review

    Dined on January 1, 2020

    overall2food1service4ambience3

    My wife has a shrimp allergy and she made the waitress aware of it before dinning and when the Wonton Soup came out the first thing I noticed in the bowl was a shrimp. They took back the soup but it made us feel uneasy with the lack of attention that was given to how our food was being prepared. Sure enough by the time we hit the boarder she needed to administer her epi pen her tongue was beginning to swell. We eat at all sort of restaurants that have seafood on the menu and had never had a problem. We never will be back to P.F. Changs.

    P.F. Chang's - BuffaloResponded on January 12, 2020

    We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
13. OT

    OpenTable Diner

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on December 24, 2019

    overall4food3service4ambience5

    Nice place to dine

    Report
14. OT

    OpenTable Diner

    Las Vegas

    12 reviews

    3.0

    12 reviews

    Dined on December 15, 2019

    overall3food2service3ambience3

    The only thing that’s worth anything is the Lettuce wraps. I was instantly sick after eating here. They changed their menu a while ago and it wasn’t for the better.

    Report
15. s

    sunshine

    New York Area

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 8, 2019

    overall5food5service5ambience5

    It took almost an hour to get our food but the manager came to our table and told us that the meal would be on the house. And it was an expensive dish for both of us. Very impressed with their customer service. It happened another time to us but their customer service is great!

    Report
16. M

    Mdf4irish

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on December 3, 2019

    overall5food5service5ambience5

    Our server was friendly, knowledgeable, patient and professional. The food was the excellent quality I’ve come to expect from P.F. Chang’s.

    Report
17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 8, 2019

    overall5food5service5ambience5

    Everything was wonderful. Only thing was that 4 of the 6 diners were older and had hearing aids on and the music was a little too loud for them to hear conversations clearly

    Report
18. DL

    DeniseL

    New York Area

    1 review

    5.0

    1 review

    Dined on September 6, 2019

    overall5food5service5ambience5

    I used to go to PF Chang’s in Las Vegas frequently, when I lived there. I haven’t been to this location till yesterday! I don’t know why I waited so long! The service was awesome (Sarah), the beer selection good (they had a sign In he entry with “buffolocal” beers) the prices are higher than run of the mill Chinese restaurants, but this is not run of the mill. Food was so tasty my tastebuds were doing a happy dance. We had the surf and turf which consisted of filet, fried shrimp and lobster, the latter of which was surprisingly good. I was a little hesitant when I saw it was fried, but it was tempura style and I liked it. The other dish was the Spicy Chicken, which Sarah had the chef add vegetables to at no cost. Besides that we had the spicy Brussels sprouts which were really good. My date was not a Brussels sprouts fan and he liked them a lot. Go to PF Chang’s for the best local Chinese.

    Report
19. KW

    KarenW

    New York Area

    6 reviews

    5.0

    6 reviews

    Dined on August 29, 2019

    overall5food5service5ambience5

    Food was fresh, and the service was excellent! Nice atmosphere. Would go again for sure!

    P.F. Chang's - BuffaloResponded on September 4, 2019

    Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
20. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on August 24, 2019

    overall5food5service5ambience5

    Awesome food!

    P.F. Chang's - BuffaloResponded on September 4, 2019

    Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
21. RD

    RebeccaD

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on August 18, 2019

    overall5food5service5ambience5

    Great service! Delicious food.

    Report
22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 15, 2019

    overall5food5service5ambience5

    Upon arrival, we were greeted professionally and pleasantly. We immediately were seated and orders taken. The food was good and restaurant clean.

    P.F. Chang's - BuffaloResponded on July 27, 2019

    Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
23. k

    keithk

    New England

    9 reviews

    vip
    2.0

    9 reviews

    Dined on July 14, 2019

    overall2food1service2ambience3

    The combination rice was leftover from who knows when. The beef was dried out.

    P.F. Chang's - BuffaloResponded on July 27, 2019

    Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

    Report
24. OT

    OpenTable Diner

    Toronto

    1 review

    4.0

    1 review

    Dined on July 13, 2019

    overall4food5service5ambience4

    Very good. Excellent service.

    P.F. Chang's - BuffaloResponded on July 27, 2019

    Thanks! We’ll share this with our team! Hope to see you soon!

    Report
25. BJ

    BrandiJ

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on July 11, 2019

    overall5food4service5ambience4

    Our server was amazing

    Report
26. TB

    TerriB

    Toronto

    5 reviews

    5.0

    5 reviews

    Dined on May 19, 2019

    overall5food5service5ambience4

    A great quick lunch - food came quickly and was delicious. Very friendly and efficient service

    Report
27. j

    jcard55

    New York Area

    17 reviews

    3.0

    17 reviews

    Dined on May 18, 2019

    overall3food3service3ambience4

    Overall acceptable. Not great but good.

    Report
28. DL

    DanL

    New York Area

    6 reviews

    vip
    4.0

    6 reviews

    Dined on May 11, 2019

    overall4food4service4ambience5

    The only American Chinese we’ll eat. Consistent quality, good drinks too.

    Report
29. LS

    LynneS

    New York Area

    2 reviews

    2.0

    2 reviews

    Dined on May 3, 2019

    overall2food1service2ambience2

    We received the wrong appetizer and they were not cooked well. I got the melon shrimp. It was very dry and the melons were actually cold and not cooked. It was very slow which was strange for a Friday night. Very disappointed this is not the first time. Not sure if we will be go back.

    P.F. Chang's - BuffaloResponded on May 5, 2019

    We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

    Report
30. JA

    JulieA

    Toronto

    2 reviews

    1.0

    2 reviews

    Dined on April 20, 2019

    overall1food1service3ambience1

    Please was filthy. Food on the carpet, plates, utensils, napkins, you name it... now a family resto. Great if you don't care about your 2 year old making a mess while nobody cares. Food was below average, not the way it used to be. After eating, my husband and I thought we will be lucky if we're not sick...

    P.F. Chang's - BuffaloResponded on April 23, 2019

    We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
31. J

    Jwalk02

    New York Area

    13 reviews

    5.0

    13 reviews

    Dined on April 6, 2019

    overall5food5service5ambience4

    The service was exceptional this time. Food was great quality as always. We will definitely return.

    Report
32. OT

    OpenTable Diner

    New York Area

    17 reviews

    5.0

    17 reviews

    Dined on March 31, 2019

    overall5food5service5ambience4

    Service, speed, quality were A+ as always. Great time.

    Report
33. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on March 16, 2019

    overall1food1service5ambience5

    Wonton soup was bad and the chicken lettuce wraps were burnt

    P.F. Chang's - BuffaloResponded on March 19, 2019

    Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

    Report
34. JS

    JodiSyro

    New York Area

    6 reviews

    4.0

    6 reviews

    Dined on March 9, 2019

    overall4food4service5ambience4

    Good food with great service!

    Report
35. P

    Pieter

    Toronto

    11 reviews

    5.0

    11 reviews

    Dined on March 8, 2019

    overall5food5service5ambience5

    Very nice ambiance. Chinese dining done very elegantly. Food is of an exceptional quality. Thought not cheap it’s very much worth it. Hands down the best Chinese food I’ve ever had.

    Report
36. OT

    OpenTable Diner

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on March 1, 2019

    overall4food4service5ambience5

    Food and service were excellent.

    Report
37. OT

    OpenTable Diner

    New York Area

    9 reviews

    5.0

    9 reviews

    Dined on February 23, 2019

    overall5food5service5ambience5

    It was a nice atmosphere for our date, we enjoyed the food and will definitely go back.

    Report
38. SC

    SarahC

    New York Area

    5 reviews

    vip
    3.0

    5 reviews

    Dined on February 2, 2019

    overall3food3service2ambience3

    I would normally recommend this restaurant for large groups and people with dietary restrictions. Food tastes great and they are on their game when it comes to allergies. Servers was nice and attentive, however this must have been an off night for the kitchen. Took a long time for food to be served, and when it was, there was hair (long strand) in two separate dishes and wrong items were delivered to the table. First bad experience there, so I will be back.

    Report
39. SG

    ScottG

    New York Area

    6 reviews

    vip
    3.0

    6 reviews

    Dined on January 25, 2019

    overall3food2service5ambience4

    The food is nothing special. The service is great. Visit a local place for more authentic food.

    Report
40. JS

    JillS

    New York Area

    1 review

    2.0

    1 review

    Dined on December 30, 2018

    overall2food2service3ambience2

    I’m always seated 15 or more minutes after my reservation and the host always looks angry

    P.F. Chang's - BuffaloResponded on January 6, 2019

    We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

    Report