P.F. Chang's - Beachwood

Sort by

Filters

1. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on May 7, 2022

   overall3food5service4ambience1

   The floor was dirtier than a food court at a mall. Nobody made any attempt to clean it the entire time we were there.

   Report
2. L

   Liba

   Cleveland

   39 reviews

   vip
   4.0

   39 reviews

   Dined on April 30, 2022

   overall4food5service4ambience4

   We had read some negative reviews but I had a gift card so we decided to take the risk and have dinner here on a Saturday night. We were glad we did. Service was prompt, at least at the start, and our waiter was friendly. We had the lettuce wraps w/chicken which were amazing. I had the Mongolian beef which was also delish. Hubby asked if their orange chicken could be made as orange beef and they agreed to do it, although, when it was served, it wasn't fried crispy-just kind of soggy. However, it did taste good. One minor negative was that it took quite a long time after we finished our meal to get to-go boxes and our check. We didn't mind because we were relaxed and having a nice conversation, but it could be an issue for another party.

   Report
3. AG

   AG77494

   Houston

   1 review

   vip
   2.0

   1 review

   Dined on April 26, 2022

   overall2food3service1ambience2

   Service was extremely poor. No one showed up to take my order for drinks. During the course of my dinner, no one showed up to check and refill drinks.

   Report
4. B

   Bonogirl

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined on March 21, 2022

   overall5food5service5ambience4

   Food was excellent - best wonton soup I’ve had in ages. I also had delicious ginger chicken with broccoli. Our server was attentive and relaxed, didn’t rush us. Very nice dinner!

   Report
5. MW

   MollyW

   Cleveland

   5 reviews

   2.0

   5 reviews

   Dined on March 18, 2022

   overall2food1service3ambience2

   I don’t like leaving negative reviews but this may have been our last time at this restaurant. The food was not good. The manager was attentive and took care of one of our dishes though.

   Report
6. MG

   MrsG

   Cleveland

   5 reviews

   2.0

   5 reviews

   Dined on February 16, 2022

   overall2food4service1ambience4

   I have to say, right from the start our waiter was not the least pleasant. We had to ask for his name, David, he never came over to see how we were doing, never said thank you for coming in. Never asked if I wanted another drink, even tho we had flagged him down to get drinks for others at the table. Very disappointing. My girlfriends and I could’ve went anywhere for dinner. He was busy but doesn’t makeup for his unfriendliness.

   P.F. Chang's - BeachwoodResponded on March 10, 2022We are sorry to hear about your experience! We will reach out to you on a private message. Thanks!

   Report
7. J

   Janet

   Cleveland

   92 reviews

   vip
   2.0

   92 reviews

   Dined on February 15, 2022

   overall2food3service2ambience3

   Hostess couldn't find my IOpen Table reservation, couldn't find any one to assist with that. Upon seating, waited quite a bit for a server. I really don't like that menu was only available with QR code.

   P.F. Chang's - BeachwoodResponded on March 9, 2022We're sorry to see this Janet! We've reached out to you in a private message. Thanks!

   Report
8. OT

   OpenTable Diner

   Cleveland

   3 reviews

   1.0

   3 reviews

   Dined on January 31, 2022

   overall1food4service1ambience2

   Absentee server.

   Report
9. CM

   ChrisM

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined on January 8, 2022

   overall4food5service4ambience4

   Peaking Duck was awesome, not to bad on pricing considering a 4 top 2 apps, and 4 specialty drinks. We will be coming back. Reserve a spot best way to go.

   Report
10. C

    Chagrinlocal

    Cleveland

    4 reviews

    4.0

    4 reviews

    Dined on December 14, 2021

    overall4food2service2ambience4

    Just bad food. Gone down hill

    Report
11. C

    Char

    Cleveland

    34 reviews

    vip
    4.0

    34 reviews

    Dined on December 14, 2021

    overall4food4service4ambience4

    We sat at the bar and fairly quick service given the shortage of staff.

    Report
12. OT

    OpenTable Diner

    Atlanta

    1 review

    2.0

    1 review

    Dined on December 12, 2021

    overall2food2service1ambience1

    Made reservations and was told good thing we did, manager didn’t have any staff. There were 4 tables taken with 1 waitress. Seated right away but took 30 minutes to get water and for someone to take order. Food was ok but not what we usually enjoy about PF Changs. Most likely won’t return to that location.

    Report
13. T

    Teri

    Cleveland

    18 reviews

    4.0

    18 reviews

    Dined on December 8, 2021

    overall4food5service1ambience5

    Went on a Wednesday night and there were only a few patrons in the restaurant (more on that later). The pork egg rolls were delicious. I had the shrimp in lobster sauce as my entree and it was pretty good, but the description failed to mention the water chestnuts, which I despise, but they were fairly easy to pick out. I did miss a few though because they looked like the shrimp, ugh. Anyway, the service was poor, and although I am usually extra generous to servers during the holidays, not so here. I'm tired of tipping for service I don't get. We were never asked how our meal was or if we needed anything. The server did not ask if we wanted a refill on our water, much less if we wanted another drink (which we either have had), didn't bring a knife we asked for, and didn't bring sweet and sour sauce we asked for. We had to call the server over to get a to-go box and the check... just totally ignored while the restaurant was just about entirely empty.

    Report
14. C

    Cassie

    1 review

    1.0

    1 review

    Dined on December 3, 2021

    overall1food2service1ambience1

    Dec 3rd, we stood at the door around 5:45 PM waited to be seated for about 15 minutes. The manager that night finally came upfront to seat us. The service was incredibly slow, and the restaurant was not even 30% full. Some of the wait staff were wearing iPods while serving. The bottom line is very poorly run restaurant.

    Report
15. GB

    GregB

    Cleveland

    17 reviews

    vip
    3.0

    17 reviews

    Dined on September 25, 2021

    overall3food3service3ambience3

    I know there are staffing issues, but I experienced much longer times to get drinks and entrees while the restaurant seems that it was going through some updates.

    Report
16. KC

    KerrC

    Cleveland

    1 review

    3.0

    1 review

    Dined on September 25, 2021

    overall3food5service2ambience3

    There were too many guests seated given the staffing level at the time. Not the servers or kitchen staff fault, but it made for a less than smooth experience.

    Report
17. t

    tuffcookie

    Tucson

    25 reviews

    3.0

    25 reviews

    Dined on September 24, 2021

    overall3food2service5ambience4

    This restaurant was always a favorite. We were 4 friends who met for lunch, having traveled some distance to do so. We had not eaten here in a good while. (COVID, meeting at other restaurants, etc.) The Korean bulgogi sauce was excellent, but the presentation was odd as was the side of potatoes. Would probably not order again. The calamari dough was cooked nicely on the surface but raw towards the middle of each piece. Definitely won't order again. Lettuce cups were great. Definitely would order again. Sushi was good, maybe a 7/10, but the person who ordered it said they would order it again. Chicken Pad Thai was a little spicier than anticipated, but probably would be ordered again. Shrimp Lo Mein was good but had too little sauce. Would order again asking for extra sauce on the side. Our server, David, was incredible, and all at the table agreed he went above and beyond in the service department. It was a satisfactory meal, just not what we expected based on past visits.

    Report
18. F

    Foodie813

    Cleveland

    7 reviews

    vip
    1.0

    7 reviews

    Dined on August 8, 2021

    overall1food1service1ambience3

    I & my husband have been to the PF in Beachwood numerous times even during 2020 pandemic carry out phase. I have never received the service I received on 8/8/2021. We were there celebrating our anniversary and our food took a very long time to come out. Once our food finally reached our table, let’s say the we hot sake was warmer than our plates. The chicken was hard, dried out and COLD, as was the lo mein and veggies. We asked to speak with the manager. Amy who advised us she was the manager offered to have our food remade, which we obliged. The second round of plates were hot & steaming as we know PF Chang to be. Amy was extremely pleasant & accommodating. This experience did ruin our day but not our view of the establishment. Thank you Amy for correcting what went wrong.

    P.F. Chang's - BeachwoodResponded on September 2, 2021Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

    Report
19. OT

    OpenTable Diner

    Cleveland

    1 review

    2.0

    1 review

    Dined on July 30, 2021

    overall2food2service3ambience3

    This was not a great experience - wrong orders, over 30 minutes to drinks, and food was fair. My friend is vegan and received chicken in her tofu meal.The server and manager were very apologetic. I think many places are dealing with short and/or inexperienced staff. I hope they are able to make it. I have enjoyed the restaurant 2 years ago.

    Report
20. l

    loisagogo

    Cleveland

    42 reviews

    vip
    5.0

    42 reviews

    Dined on July 30, 2021

    overall5food5service4ambience4

    Never been to this chain before. Food was different from usual Chinese. Liked everything we ordered. They advertised Happy Hour on website but did not have one. That was disappointing.

    Report
21. OT

    OpenTable Diner

    Cleveland

    1 review

    1.0

    1 review

    Dined on July 27, 2021

    overall1food1service1ambience1

    They did not honor our reservation, said they had too long of a wait when we got there. We arrived 15 minutes before our reservation time.

    Report
22. L

    Luv2eatmeat

    Cleveland

    74 reviews

    vip
    5.0

    74 reviews

    Dined on July 8, 2021

    overall5food5service5ambience5

    The best!!!! ❤️❤️❤️

    Report
23. RM

    ReviewsMatter

    Cleveland

    4 reviews

    vip
    3.0

    4 reviews

    Dined on July 5, 2021

    overall3food3service4ambience3

    There have been many changes to the menu items including the calamari which is not as good as it used to be. Also, the entree portion sizes seem smaller. The food was good but not worth rushing back for.

    Report
24. OT

    OpenTable Diner

    Cleveland

    13 reviews

    vip
    4.0

    13 reviews

    Dined on July 2, 2021

    overall4food4service4ambience3

    The restaurant is run down. Not very clean. The bar floor was very slippery. The bathrooms we not clean, with garbage on the floor and behind the toilets. Tables were dirty with chips in them. I think it’s time for an makeover of this location.

    Report
25. HS

    HollyS

    Cleveland

    10 reviews

    2.0

    10 reviews

    Dined on June 30, 2021

    overall2food1service4ambience3

    The pot stickers I ordered were burnt completely black on the bottom and the sushi wasn’t really editable. Tuna should not be gray. And some pieces of the roll had no tuna at all.

    Report
26. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on June 23, 2021

    overall1food1service1ambience1

    Sat for 30 minutes. Never got waited in while others around us did. They were not busy.

    Report
27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 18, 2021

    overall5food3service5ambience4

    Our waitress, Camille, was outstanding! The restaurant was busy and appeared short-staffed but she went above and beyond to make sure we had an enjoyable dining experience! I hope you have the opportunity to be served by Camille…you will not be disappointed!

    Report
28. J

    Jeanne

    Cleveland

    30 reviews

    vip
    2.0

    30 reviews

    Dined on June 17, 2021

    overall2food1service2ambience2

    Everything about PF Chang's has gone steeply downhill since the pandemic. It took over 40 minutes for our dinner to be served and when they brought our food to the table both orders were wrong. My friend ordered crispy honey shrimp and was given crispy honey chicken. I ordered a Caesar salad with salmon on it and I was brought the Mandarin Crunch salad with burnt salmon. Just terrible.

    Report
29. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on June 16, 2021

    overall1food2service1ambience1

    Our plates had dust on them. I believe they had been sitting on that table for a while. I added salmon to by salad and it was a brick. Service was really slow.

    Report
30. WB

    WilliamB

    1 review

    2.0

    1 review

    Dined on June 14, 2021

    overall2food3service2ambience4

    The service staff had great difficulty communicating. We had a reservation for 6:45 and arrived at 6:35. Even though there was a table for two available, they had us wait until our 6:45 reservation time to be seated. No service sets were brought to the table until after our appetizers arrived. My friend's appetizer was orders as her entre, but arrived ahead of everything else. Her soup was not good. The rest of the food was good, but not great. Refills on drinks were very slow, as was getting the check. Even needing to crawl into our booth to reach a string to close some blinds was done in a very ham-handed fashion. I have been there before and had a much better experience. I don't know what has happened to the place.

    Report
31. M

    Mike

    Atlanta

    27 reviews

    vip
    2.0

    27 reviews

    Dined on June 13, 2021

    overall2food2service3ambience1

    Usually love PF Chang’s, but this experience was awful. Maybe it was related to covid restart, but we won’t be returning any time soon. Our server was fine, but even with the restaurant only 1/3 full, both seating and food was extremely slow and disappointing.

    Report
32. TM

    TerrieM

    Cleveland

    8 reviews

    vip
    5.0

    8 reviews

    Dined on May 29, 2021

    overall5food5service5ambience5

    Good dinner—nice time

    Report
33. OT

    OpenTable Diner

    Columbus

    6 reviews

    3.0

    6 reviews

    Dined on May 29, 2021

    overall3food2service5ambience5

    Covid has wreaked havoc on the industry. I feel bad for most restaurants these days. The food was not up to par, but I am sure they will bounce back once people start working again and placing can staff up

    Report
34. OT

    OpenTable Diner

    Cleveland

    4 reviews

    vip
    1.0

    4 reviews

    Dined on May 16, 2021

    overall1food2service1ambience1

    The service was horrible! They couldn’t find my reservation, then we had to get up and go get a waitress to take our order. Took 30 minutes to get our waters. Then the food came out totally staggered so one person at our table had there food 15 minutes before the rest of us. Totally unacceptable and will not be back.

    P.F. Chang's - BeachwoodResponded on May 20, 2021Sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. If you would like to discuss this further please reach out to us on our contact us page.

    Report
35. OT

    OpenTable Diner

    Chicago

    3 reviews

    3.0

    3 reviews

    Dined on May 2, 2021

    overall3food3service4ambience2

    Restaurant is outdated and in need of an update. Interior decor was worn, and sad. Our waitress made the best of a bad situation when she found along with us that several beers were no longer available on draft while our order was attempting to be filled. The music track skipped, popped and fuzzed out to silence several times during our meal. The saving grace truly was our wait staff. They were helpful, apologetic and quick to respond to requests.

    P.F. Chang's - BeachwoodResponded on May 28, 2021Thanks for sharing this feedback with us. We will ensure that we pass this along to our team

    Report
36. BS

    BrookeS

    New York Area

    9 reviews

    vip
    2.0

    9 reviews

    Dined on May 1, 2021

    overall2food3service2ambience3

    They are short on staff especially at the reception desk and requires much patience even with reservations. The bar is closed for seating. The food was OK but not great.

    P.F. Chang's - BeachwoodResponded on May 20, 2021Hi. Thanks for your feedback. We're very sorry to hear about your experience and would like to discuss your visit further. Please reach out to us on our contact us page.

    Report
37. J

    Jules

    Cleveland

    9 reviews

    1.0

    9 reviews

    Dined on May 1, 2021

    overall1food2service1ambience1

    The hostess was very unwelcoming. From that moment on we were turned off. The lettuce wraps were good. The waitress was good but it was difficult to hear her with how loud the music was. We followed up with the manager about the hostess and she said “we are aware of the situation with her and have been working on it.” We looked at the reviews all the way back in Sept 2020 and the comments stated how the hostess had an attitude. That’s quite some time to be “working on it.” I’m sad to say that we will not be returning to PJ Chang’s.

    P.F. Chang's - BeachwoodResponded on May 20, 2021Thanks for sharing this feedback with us. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Please reach out to us on our contact us page.

    Report
38. g

    gayler

    Cleveland

    1 review

    5.0

    1 review

    Dined on April 24, 2021

    overall5food5service5ambience5

    It was one of the best dining experiences we have had in a very long time, and we are anxious to come back. Our server was fantastic, the appetizers and we learned they are made from scratch were amazing, and our entrees were absolutely delicious. We were asked several times how things were by a very kind girl who may have been the manager, how we were enjoying things. She had so much enthusiasm for her job, it was wonderful to see! She got us so excited about our food, explaining the preparation. Excellent dining experience we are sharing with others.

    Report
39. OT

    OpenTable Diner

    Cleveland

    2 reviews

    3.0

    2 reviews

    Dined on April 24, 2021

    overall3food2service4ambience3

    Pad Thai was bland and I ordered it Spicy. They made me a new one and the noodles were over cooked. They were very nice and took it off the bill. Apps were good (Lobster dumplings and Brussels sprouts)

    Report
40. TW

    TomW

    Cincinnati

    10 reviews

    vip
    4.0

    10 reviews

    Dined on April 9, 2021

    overall4food4service5ambience4

    Food is always consistent and flavorful. Service was good, waitress was very attentive. One of our “go to “ places when we are in Beachwood.

    Report