P.F. Chang's - Baltimore
Server was good and tried hard but he was handling almost an entire room and it was impossible for him to really provide good service.
We were the only people in the entire restaurant and it took over an hour before we got our food. We also had to ask the same question to multiple servers to get what we needed, ie. napkins, refill, sauce,etc.. The manager recognized the poor service and offered us a discount but the experience isn't making me want to go back anytime soon.
There was barely anyone in the restaurant when we arrived at 5:30. They were out of salmon which was very disappointing. Diners couldn't have eaten it all at that early hour and barely anyone was there. Additionally, we ordered lo mein twice and each time the noodles were overcooked. We were afraid to order it a 3rd time. There was never an offer to order something else or remove the expense off the check. A manager never visited our table to ask how things were. This PF Changs experience was very different then many others were we had a fabulous time and the food was great.
We arrived to the half empty restaurant right on time for our reservation. Our table was not ready when we arrived and we had to wait about 5 mins for the hostess to set it up. Not a big deal. However, once we were seated no one came to greet us. I had to go back to the hostess to let her know. Finally a sever came to us. It must have been at least 10 mins after being seated. We ordered drinks and food upon her arrival. We then waited at least another 5-7 mins before getting drinks (all water). Our food came out very quickly, however, it was incorrect. We constantly had to ask for things to remind her of our order. Our drinks were never refilled. I provided a coupon for a free entree at the end of the meal which did not get taken off the bill. I typically love PF Chang’s but this was by far one of the worst dining experiences I have had. The service was just awful from start to finish.
They sat our group near the door -it was freezing. When we asked to move our waiter told us that he needed this table because then he would have to wait for his rotation. We stayed. Then he was pushing the sangria because of some contest they were in. Lastly when I ordered my cocktail, my soda water was flat and I told him that--every time he asked if I needed a new drink he said "would you like a vodka and flat soda water" Instead of attempting to get me a new one he was making a joke. He was pushy, rude and trying to be funny all night. It was annoying to all 6 of us. We couldn't wait to leave. This wasn't my first time at PF Changs. I usually have a good experience, just a bad waiter. This was Saturday night, November 9, 2018
Ordered from the gluten free menu for the first time and everything was tasty. Our server was prompt, friendly (despite our challenging 5 year old) and extremely attentive.
We never got to eat because no one even came to our table. We sat here for 20 minutes while multiple servers and the hostess walked by and no one came over to greet us or take our order. The hostess barely even said hello when she brought us to our table either. She didn’t apologize when we told her we were leaving.
Quiet so business could be conducted
Mongolian beef was worth every bite!
We were dining in for my boyfriends birthday. The hostess was very sweet and welcoming. The overall experience between our service with the waiter and the quality of food was poor. The waiter looked sick and I wasn’t comfortable with a sick person serving my food. It was the worst Chinese food I’ve ever had. I would rather get Chinese takeout and spend half as much. We were sitting in a booth which shared a wall with the bathroom so you could hear every flush and noise in the bathroom.
Wonderful get the honey chicken
Had a great time celebrating our friends birthday. It was pretty quiet when we went (Tuesday at 6:30). This was great so that we could actually spend time catching up with each other without feeling bad for holding up a table. Our server Jarrad was great and very accommodating as we had many questions, were indecisive and ordered nearly everything! All of the food was great, love some of the new items! Food came out quickly and tasted great. Service was very friendly! Overall, a great experience, will return. Have always found PF changs to be very consistent both in food and service, this was no exception. Wonderful! We even had some dietary restrictions and everyone was very accommodating.
Great location near the Aquarium. Not real busy, but service was slow for no apparent reason. Good food.