P.F. Chang's - Ann Arbor

4.1
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39 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 39 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.2
food
4.0
service
4.0
ambience
3.8
value
Noise · Moderate
67% of people would recommend it to a friend
5
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OT
San Francisco
1 review
Dined on September 5, 2019
Overall 3food 4service 1ambience 4

Service was poor, food was slow despite the restaurant not being very busy.

OT
Detroit
10 reviews
Dined on August 29, 2019
Overall 4food 5service 4ambience 5

Attentive good service and discounted happy hour appetizers when ordered before 6:00 p.m.

LG
Detroit
1 review
Dined on July 17, 2019
Overall 1food 2service 1ambience 3

We’ve had very good experiences at other P.F. Chang’s, but this location is terrible. They are so disorganized, and the staff is not trained well. It took a ridiculously long time to get so much as a drink, let alone our food. It was over 20 minutes after we’d placed our order that our server told us one of our entrees was sold out. Then it was a another long wait to even bring a menu over for us to choose something else. Being a menu with you when you’re coming to tell someone their entree is sold out! Food wasn’t as good as we’re used to at other chang’s Locations—same dishes, but not as good.

I’m usually very understanding with servers, food, etc., because I worked in the food service industry in various capacities for years. It takes a lot for me to leave a mediocre or bad review. In this case though, it was just too many things to ignore. Slow, disorganized, kitchen isn’t being run well, overpriced for a frustrating dining experience with mediocre food.

P.F. Chang's - Ann Arbor
Responded on July 24, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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BD
1 review
Dined on July 16, 2019
Overall 3food 3service 3ambience 4

I prefer fresh, less saucy vegetable dishes :)

Thanks for the fine service.

P.F. Chang's - Ann Arbor
Responded on July 24, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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TK
Detroit
14 reviews
Dined on May 30, 2019
Overall 5food 5service 5ambience 4

For a chain restaurant, the food is very good. I enjoyed the Chang's Lobster & Shrimp Rice with fresno peppers, for a bit of heat, and shiitake mushrooms. My friend had a refreshing berry/cucumber lemonade that was delicious! Our server, Emily, was very good and attentive. FYI - They also have a good vegan menu.

RA
Detroit
57 reviews
Dined on April 27, 2019
Overall 3food 3service 3ambience 4

The food was good but service was slow.

OT
Detroit
2 reviews
Dined on April 19, 2019
Overall 4food 4service 4ambience 4

We really enjoyed our time here. The food was great. We had a nice table and it wasn’t loud at all. We ordered the street noodles, shrimp pad Thai, egg rolls, lettuce wraps and California rolls (half price happy hour appetizers!).
The street noodles are delicious but comes with so much just......junk on it that you need to pick off. Huge onion chunks and tons of the big green part of green onions. It’s too much.
Our waiter was great but a bit over attentive if that’s a thing I can point out 🤓 100% better than the alternative for sure.
We’ll be back!

CG
New York Area
2 reviews
Dined on April 17, 2019
Overall 4food 3service 5ambience 5

Great waitress. Cold rice and chicken was lukewarm.

OT
Detroit
2 reviews
Dined on April 14, 2019
Overall 3food 4service 2ambience 4

Food was good as always, service was slow, took a long time for everything, a little over two hours for lunch seems excessive to me. Had to repeatedly ask for water, when we could find our server

P.F. Chang's - Ann Arbor
Responded on April 19, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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CB
Detroit
2 reviews
Dined on March 30, 2019
Overall 4food 3service 5ambience 4

PF Changs is our go-to place for Chinese food in our area. They use high quality ingredients instead of the sketchy meat that sometimes appears in other Chinese food restaurants we've tried. The service is always really good and we like the atmosphere of soft lighting and comfortable booths. My only complaint with our most recent experience is that I made a request regarding the spice level in the sauce on my dish and it was clearly not acknowledged by the cook - I had to trade dinners with my husband as I simply could not eat the dish. Luckily he liked my dinner and I liked his - otherwise I would have sent mine back. Overall it is a nice place for dinner. I recommend making a reservation online as there are always people waiting for a table.

MH
Detroit
6 reviews
Dined on March 29, 2019
Overall 5food 5service 5ambience 5

I have never had a bad meal here. Very consistent. Don't miss the fried green bean appetizer. We love sitting at the bar, always get friendly, fast service. Great drink menu and happy hour specials.

SM
Detroit
4 reviews
Dined on March 24, 2019
Overall 3food 3service 4ambience 2

Tree nut allergy was handled very well, until the end, when the waitress told us that fortune cookies had gluten. This made us worry that a gluten allergy was handled rather than tree nuts ! Yikes !

KM
Detroit
18 reviews
Dined on March 21, 2019
Overall 4food 4service 4ambience 4

Nice place. Typically good food although portions were small and overpriced.

OT
Detroit
9 reviews
Dined on March 13, 2019
Overall 5food 5service 5ambience 5

Everything about the visit was great, especially our waiter

OT
Chicago
34 reviews
Dined on March 10, 2019
Overall 3food 3service 2ambience 3

Very slow service, there was not so many people in restaurant at all, when sat down our server didn’t come by our booth for at least 15 minutes, until we asked someone for server.

p
Detroit
4 reviews
Dined on February 24, 2019
Overall 5food 5service 5ambience 5

Wonderful food and great value!

A
Detroit
3 reviews
Dined on February 16, 2019
Overall 4food 5service 4ambience 5

Overall, our experience was good, but a little of something was missing to make it excellent. Particularly, we didn’t appreciate that we had to wait despite making a reservation at one time. Only after two reminders we were seated. Food is great and the environment and atmosphere is very nice.

HS
Detroit
1 review
Dined on February 9, 2019
Overall 3food 5service 3ambience 5

We love P.F. Changs but this experience was a little unpleasant. We made a reservation for 6:45 and the hosts did not seat us until 30 minutes after our reservation time. No apologies, just kept taking walk-in tables before us. It was clear that they were disorganized and forgot about us. Our server was really nice and attentive, the experience after that was lovely. However, if I would have known that making a reservation was not going to make a difference in terms of wait time, I wouldn't have made one in the first place. Not once did we see a manager come by and check on how we were doing. It just seemed like they were disorganized for being so busy.

SG
Detroit
2 reviews
Dined on February 3, 2019
Overall 5food 5service 5ambience 5

We had excellent service, our order came out quickly, hot and delicious! The restaurant was clean and everyone was very friendly. It was a wonderful dining experience.

OT
Detroit
10 reviews
Dined on January 16, 2019
Overall 4food 4service 5ambience 4

We had a very nice dinner. Service was prompt, attentive and friendly. Food was very good as expected. Will return.

JM
Detroit
18 reviews
Dined on January 11, 2019
Overall 5food 5service 5ambience 5

Enjoyable as always

OT
Detroit
1 review
Dined on January 7, 2019
Overall 5food 5service 5ambience 5

Good food with reasonable prices. Comfortable light and noise. Good place to visit.

OT
Detroit
2 reviews
Dined on January 5, 2019
Overall 1food 1service 1ambience 3

Usually good when I order the Mongolian beef. But this last visit was no good. This time I ordered the surf and turf. No lobster, very little beef and mostly shrimp. Took 20 mins to get an old fashioned whiskey. It came when my entree came. Not like any old fashioned I’ve ever seen. Food was cold. Rice was cold.
Just no good this time. Manager never came by to ask how things were going. Doubt we’ll return anytime soon.

P.F. Chang's - Ann Arbor
Responded on January 14, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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W
Orlando
3 reviews
Dined on January 3, 2019
Overall 4food 5service 2ambience 5

Server seemed overwhelmed by our large party and made several mistakes, didn’t pick up all dirty dishes.

OT
Detroit
8 reviews
Dined on December 30, 2018
Overall 3food 3service 3ambience 3

Was a great meal for a family, attentive service, and everything was hot.

ND
Baltimore
26 reviews
Dined on December 27, 2018
Overall 3food 3service 3ambience 3

My husband and I split orders of pork and shrimp dumplings. They were good, but not hot. Felt microwaved. I had the lettuce wraps for dinner and the server didn't bring any of the sauces. I'm glad I remembered by the second one as it was quite bland. My husband had a flank steak dish that he enjoyed. We were happy with our meal. We were staying in a hotel a mile away and made a reservation on Open Table 15 minutes before our reservation time. There was a line of people waiting ... I guess they didn't have reservations. Glad they do honor reservations. This is a good restaurant b/c it is consistent and you're not surprised. You know what your gonna get when you make the reservation. A good local quick bite.

JP
Detroit
1 review
Dined on December 22, 2018
Overall 4food 4service 3ambience 4

I love PF Changs, but every time we go the the Briarwood location the service is poor. I do not blame this on our waiter, her was friendly and did the best he could. I feel they are understaffed and the turn over is high.

OT
New York Area
1 review
Dined on December 20, 2018
Overall 2food 2service 3ambience 4

Flavors were inconsistent: either too muddled or too strong. Hot and sour soup was neither hot nor sour. Wok’d spinach with garlic was over-salted. Chicken lettuce wraps remain a solid standby.

P.F. Chang's - Ann Arbor
Responded on December 27, 2018

We are sorry to see this! We would like to reach out to you about your visit. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
Las Vegas
31 reviews
Dined on December 11, 2018
Overall 2food 2service 4ambience 3

Food not worth a return visit. A mediocre Asian Restaurant has better food and less costly.

P.F. Chang's - Ann Arbor
Responded on December 27, 2018

We are sorry to see this! We would like to reach out to you about your visit. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
AH
Detroit
1 review
Dined on December 9, 2018
Overall 4food 3service 4ambience 3

The hostess couldn't find the reservation. Wasn't very pleasant about it. Young man found it. Not a nice start to our meal! The rest of the visit was fine.

OT
1 review
Dined on November 30, 2018
Overall 5food 5service 5ambience 4

It was a family night out. My wife and two of our daughters decided on PF Chang’s. We booked our reservation through open table (super easy) for 6 pm. When we arrived we were seated almost immediately. The waiter was great and the food was exceptional as always. The entire family enjoyed it.

OT
Grand Rapids
1 review
Dined on November 21, 2018
Overall 4food 4service 3ambience 5

Always have great food and the staff is always super nice but this time around it took so long to bring the sushi out that they gave it to us for free. To give you an idea of when it came out we were almost completely finished with our meals. That was the only downside!

OT
Chicago
1 review
Dined on November 9, 2018
Overall 5food 5service 5ambience 3

Girls night out

a
Greensboro
2 reviews
Dined on November 9, 2018
Overall 1food 3service 1ambience 4

The waiter was absolutely terrible. Completely inefficient with every request. Didn’t bring an allergy menu for over 20 minutes

CB
Detroit
6 reviews
Dined on October 11, 2018
Overall 4food 4service 4ambience 4

Food is good. It's a little loud.

FD
Detroit
8 reviews
Dined on October 5, 2018
Overall 2food 2service 2ambience 2

We were offered a table in an empty section of the restaurant and it took almost 15 minutes and several requests for the server to took our order. My salad was mediocre the most.

YY
Detroit
22 reviews
Dined on September 22, 2018
Overall 4food 4service 5ambience 4

PF Chang's is always a go to staple for us. A variety of food choices are available to everyone. The service is always very reliable as is the quality of food. Take out is another option which we use on ocassion. Drinks are also very good, especially if you are looking for something with a twist!

A
Atlanta
7 reviews
Dined on September 16, 2018
Overall 5food 5service 5ambience 4

Fun for a birthday - easy to go with a group and food was very good!

v
Detroit
27 reviews
Dined on September 14, 2018
Overall 4food 4service 5ambience 5

Best Chinese in town.