P.F. Chang's - Albany

Celebrated my sisters birthday and the food and service was amazing! Most importantly the birthday girl enjoyed herself and will return!

Food was a little bit colder than would’ve liked, but absolutely great service and environment.

Food was poor. For example, the fried rice was mushy and had no taste. The Sesame Chicken also had no taste. Service was terrible. Every time we asked for something (i.e. - a knife, a glass of wine, soy sauce), we had to ask 2-3 time before we got it.

Silverware had old rice stuck in it. 1 of our 3 apps didn’t come out until we finished the first 2 & asked him about it. Had to ask twice for water. One meal (beef) came out ice cold, the remainder of the meals were only luke warm. When it came back out, it was the same steak, now over cooked. Everyone else was done eating, so we just left. Music was very loud & the air conditioning right over our table was very cold. We spoke to a manager, who did apologize & take the meal off, but our experience was not very good & we won’t return.

The food was fantastic.

The food was great and the service was good. It was Valentine’s Day specials and bottle of Champagne was included, but when we asked to switch it to wine instead, we were not informed that will cost and extra $20.00. The waitress said it will cost less not more. That was the only thing made me unhappy.

All as expected, no surprises. Consistent food and service. Peculiar that every time I use Open Table for a reservation, we are seated near an entrance.

What happened with the menu? From the extensive selection of the old menu - there were about twelve items. I was able to get my old selection - despite being removed from the menu - but what happened?

The food was great but the service was much slower and less attentive than my usual experience.

They have no concept of what "reservation" means. I made a reservation for 7PM several days prior, showed up 10 minutes early and checked in, and was not seated until 7:30. The waiting area was packed and the majority of the people there seemed to have reservations and were waiting 30+ minutes for a table. One couple who had a 6PM reservation, and were there before us, was seated after we were. It was very loud, both in the waiting area and in the dining room . The waiter showed up to take our order promptly the moment we were seated, before we had any chance to look at the menu, and then was nowhere to be found when we were ready to order. Food came out quickly once ordered, but drinks took a while. The food was great. I would order takeout from here, but I would not dine-in again.

Service was great

Excellent food and service. The Miso Salmon was spot on. The Miso sauce was incredible. Veggies were cooked perfectly and complimented the salmon perfectly. The Chicken Lo Mein was perfect - great balance of tastes. Service was stellar!

Had a great evening! Food was very good. A little bit noisy but I willing to forget that because it was a Saturday evening. Overall it was good.

Had a great time food was amazing

We ordered the crispy chicken and it was soft and doughy.

Great service, had Happy Hour appetizers & good wine

Restaurant was not busy and service was slow. We sat for 10 minutes before a waitress appeared.
Ordered lettuce wraps which were ok.
It was one hour before our dinner arrived and the rice was cold.
Complained to manager who stated it was slow because of two large parties. The restaurant was about 20% occupied. Not sure how they handle an actual busy time.

Service was good but as night progressed our server became busier. Fod was great as always!

Food always great and plentiful.

A super advertised special of two entries for $25.00 made their fantastic food even more memorable. Plus they have such a variety of choices to choose from.

We were a party of (5) for Father’s Day, our Open table time was for 5:30 pm got there at 5:17 pm there was a pretty long wait line to check in which was fine expected it. One hostess doing everything. Checking in, seating, answering the phone and so on. When checked in at 5:32 she said it would be at 15-20 min. wait ok. Then 14 mins later a party of 6 checked in & hostess said the same thing to them. But then the woman complained about why she’d have to wait if she’s on the list for 5:30 but can’t be seated etc., so the hostess said hold on & left for a few seconds the. proceeded to seat them. Ridiculous we were there sooner. Whatever.. Finally seated us 18 mins later which was fine. But when seated almost 10 mins later the waitress stopped by to say she would be back in 5 mins. A bit more then 15-20 mins later she finally came over very sweet, said she just started 3 days ago & apologized proceeded to take our order very well. So we thought, but well over an hour she finally brought over our drinks, 2 were wrong,, & was never corrected & it was so hot in the restaurant, The dinners took forever it was crazy and I mean forever. Then when it came out all 5 dinners were all cold. But because we waited so long to get it literally we didn’t want to send it back. Most of the dinner wasn’t eaten but everyone was polite. Now at this point we just wanted another drink but she kind of just walked quickly as she spoke. And then as time pasted by now we just had to watch for her to see if we could catch her or someone for our check. Seemed as though once she went into the kitchen she never came out for a very long time. We feel as a newbie on her supposedly 3 days that she should have been still shadowing someone or had help. The food was awful the worst we have ever had at any PF Chang’s restaurant. And we’ve eaten in CA, HI, NY, & more terrible food. The tables around us sat dirty not buses. Not enough help very poor, disappointment.

P.F. Chang’s live up to my expectations from previous visits. Food was nicely prepared, tasty and not just “run of the mill Chinese food”.

The food and service we're excellent. The music was way too loud and more suitable for a bar than to a nice dining atmosphere.

Everything was good!

Great place! Excellent food, service, and ambiance!

Good food, great service, good location(inside the Colony mall). Thank you

The food was great and came out fast. Our server was awesome!

Food was very good. Server was friendly and helpful. Atmospheres was ok.

Our server, Marina, was excellent. Food was good but not great.

Excellent meal!

We usually love this restaurant but the food was uneven tonight and they dropped the only gluten free desert from the menu.

A fire alarm sounded and the staff failed to react.
This to me is a huge problem.
Grade school children routinely have fire drills and understand the necessity to leave a building when an alarm sounds.
One staff member said there’s nothing to be concerned about.
I venture to guess that’s what some people were probably told the night the titanic sank.
I am greatly disappointed in this visit.

It was so slooooooooow, we were seated an hour before we even got our appetizers, the restaurant is very understaffed.

Very nice Nee Years Eve dinner!

The only trouble with PF Changs is that I can't get my family to eat anywhere else anymore when we drive the hour and a half to Albany! It's always worth it- and the new noodle bowls are outstanding. Fresh, creative, and the right amount of spice.

We waited at the front check in for quite a while. Will, our waiter, was very gracious. He was trying very hard and we appreciated it. It took him a while to initially attend to us but he was quite busy. Great waiter.

It was too loud for our liking. Yes. It was Christmas Eve but way too many small children.

Made a reservation, got seated immediately, then waited 15 minutes before our waitress came to even take our drink order. Food came quickly, but waitress didn't come back often. When we were finished, we waited quite a while for the check and then for her to come back to pick up the check. Overall, just not satisfied with the experience.

I can't remember our waitress's name but she was wonderful....did not rush us, went to extra effort to satisfy our vegan needs. We had driven from Rochester to celebrate Christmas early and we could not have had a better experience.

We decided to dine at the bar because the restaurant was empty. The food was just ok. Service was great.

Service and staff were above par manager and our waitress were excellent