A
Alissa
サンフランシスコ・ベイ周辺評価・口コミ (1)
- 総合評価 1
- 料理 4
- サービス 1
- 雰囲気 4
My sister and I bring our brother here to eat every time he visits from out of town. This was the worst service we have experienced. We will not be returning.
We were here 30 min and the hostess continued to seat other people ahead of us.
She said no room for party of 3 but then they seated multiple 3 parties. My sister went and complained in Chinese. She said the other people had Open Table so seated quicker.
I used the Open Table app and did a reservation and went back to her (because sister needed to calm down lol). I returned my ticket and Open Table to seat me. She was shocked. Asked me which one to use. I said whichever gets me seated we have been here a long time. She said but now all the 3 tables are empty. I said they need to make it work. So we were seated quickly
Then, they left the servers iPad at our table to look at the menu. But they never came back to take our order. I found a QR code on our table and placed the food order through Open Table.
Someone brought our order ticket to our table and it showed everything twice, like a duplicate order. So we had to tell them to fix that. She seemed annoyed that we used the QR code to order.
We ordered 5 items. It took 30 min to get first 2 items. Another 30 min for the next 2 items, and never received our 5th item, even after asking multiple people. We ended up cancelling our 5th item and was another 20 min to get our bill.
Food was delicious. Would have ordered more if we thought we would actually receive it. We left hungry, so we ended up going to another restaurant afterwards.
This was disappointing, especially as a returning customer, with out-of-town visitors.