Check out our sister restaurant HOTEL CHANTELLE.
92 Ludlow St, New York, NY 10002
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- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
- Contact tracing information collected
It was my girlfriend birthday I booked one week in advance, I arrived to notice the place was closed. A staff member informed me the place shut down two weeks prior I’m unsure why open table app was not made aware of this because it still allows you to book.
The review is about open table. I booked the reservation and showed up to find out that the restaurant was closed for the season.
Place changed. Used to be better!
It was our one month wedding anniversary
This is probably a location I would go when its warm out. The views are amazing, at night and it brings great ambiance. I came during valentines day weekend. I had the pre fix menu option. The portions were very small and not up to par for my liking, and I am a foodie. The drinks were okay, but nothing to die for. We were indoors but the draft from outside was so much so I was practically shivering most of the time. Service was great, my waiter always checked in.
Food was delicious and views were incredible!
No heaters on until 11pm...was freeZing
Food was extremely well prepared. And The scenery was great.
The service was good when we first arrived and then the waiter forgot about us. We waiting for a while for our entrees. Food was fair but super overprice for what it was. I order the fish and it didn't come with any side dishes. Will not be back.
Good food fast service
no view and it was empty yet when I called to bump back my reservation by an half hour I was told no they were fully booked! it has so much potential and I was expecting so much more. food was decent.
Food was a little under cook
I LOVE this place ❤ the view is Beautiful this is our Second Time Going to the penthouse and the food was awesome the perfect Date Night
Food was horrible, service was extremely
Slow. It took over 45 minutes to get a beer, and the waitress brought the wrong one. At the end we had to go and ask for the bill because no One had come to Our table in over an hour. View was great though.
Beautiful scenery. Food, drinks and service are amazing. Wish there were more dinner options on menu.
Everything was great, just a little overpriced. Service was tremendous. Waitress kept coming around, to make sure everything was up to par
Overall very good if you know what you’re getting into. These days you’re not actually at the Penthouse, but a Mediterranean restaurant on the third floor by the outdoor pool. Music is VERY loud (which we were fine with); definitely a party atmosphere. Service was good. Food was solid. Everything is overpriced. 20% Tip is included in the check and they charge a “resort fee” of 7% which is a little ridiculous. But overall a good experience.
Was not at the
I thought that the Penthouse was a rooftop but there’s no view. When we arrived there was happening like a pool party (a lot of people with beach clothes and the music was super high). The food and the drinks were expensive as well.
Great service. Atmosphere was really great. Servers were all nice and respectful. Really a good experience.
Service and staff were attentive and friendly. The food and drinks were amazing and the presentation was impressive.
Awesome scene. Not a large portion of food. But it’s really good. I had lamb chops and the chicken skewers. Definitely delicious though.
there was no rooftop. we had to sit around a pool party . we left right away
It was excellent. Server was perfect.
The penthouse was closed but they accommodated us in another restaurant called Pervoli on their 3rd terrace. The food and service was amazing. I loved it.
They took us to another spot... I believe called the perfundo because this was NOT The Penthouse 808 which I typically go to.
Too many people, no one social distancing, and it was a day-time rooftop party with drunk people yelling at top of their lungs with the loudest music.
This feedback is for Perfundo... the 3rd floor place... not Penthouse 808 and OpenTables should reflect that.. and make it clear that it was a rooftop party place. Terrible experience there.
Service was horrible and honestly disrespectful. I made reservations for my child, I kindly asked the waiter if we can move to a table not so close to the kitchen doors. The mood of the restaurant is dim light and relaxing. Not only was the bright kitchen lights on us but we could literally smell every dish that came out. After I asked the waiter he said he couldn’t move us. I left to meet my husband and the waiter approached the table and literally made fun of how I asked about the kitchen. He said “where is the lady? Was the kitchen too close for her so she left” that comment was uncalled for and unprofessional!
Hello Dianna, I would like to apologize to you on behalf of The Penthouse. I hope you can consider dining with us again as that Waiters behavior doesn’t represent our establishment, and we have taken disciplinary action. We strive to provide each and every one of our guest with a wonderful dining experience. We would love to invite you back and offer your husband and yourself a complimentary cocktail as a token of appreciation. -Izabela
You need help in the prices of the food, which was not really good at all. Love the New look but you need to add more stuff to the menu, the Menu on your website had way more options and when you get there, Half the menu is cut off.
Hello there Kareem! Thank you for visiting and we appreciate that you love our new look. Since we are in our winter season we like to keep the menu nice and tight so we can only serve the freshest ingredients. Once Spring comes around I can promise you our menu will be revamped and you'll be blown away. Please pay us a visit in the spring, and have a cocktail on us! We look forward to hosting you again.
It was pretty good and nice.
Not as expected the food.. was expensive only received 2 shrimps
The service was great, extra special and the price wasn’t a killer. Would definitely recommend!
Fabulous Valentine’s Day ambiance! Candlelight, skyline view and smooth romantic jams by the DJ set the tone of a very romantic evening. It was a prefixed menu which doesn’t work for my vegan lifestyle however the manager Isabella called me personally to say the chef would design a fully vegan meal just for me. It was delicious beginning to end. Vegan ceviche with a spicy kick of Jalapeño sweet potato sushi and a very tasty vegan risotto. There was a chilly breeze that made several guests get the coat from the coat check but other that’ll end that it was beautifully done.
The entree was really good. It was kind of cold even though they had the rooftop covered
What was supposed to be a delightful Valentine’s Day dinner with my fiancé, ended up being a two hour meal in an ice igloo. This establishment really should not host dinners at their rooftop location when outside temperatures are below freezing. We literally had to uncheck our coats downstairs and sit at our table bundled up while having our four course meal, which took about twenty minutes at a time to be served....Not to mention our waiter, who seemed rather discombobulated, seemingly forgot about our cocktails. We received them mid-meal after we decided we just wanted to get the hell out of that freezing place. We even noticed couples sitting close by having the same experience as us. For the price, I wish I had made a better choice for V Day! Never again!
Hello Tish, We sincerely apologize for your less than 5 star experience. We will bring the heat issue to ownership attention and make sure this is rectified. We are dearly sorry to lose your patronage. We would be thrilled if you would give us a second chance to change your mind. If you are able to come back for dinner come march we would like to extend a complimentary dinner on us.
Went for Valentines night , drink service was slow to the point we were not charged and apology given . This was a kind and appreciated gesture. Food was nice and although service was slow I would still book again.
Views are great of the NYC skyline , make sure to get a window table
The food was not as great as expected. The service was horrible; we were at the restaurant for about three hours from being seated to receiving dessert.
Hello, We are very sorry to here that you did not have a great experience with us. We would like to extend an invitation back when you are able to allow us a second change to keep your patronage. Please give us a call if you are interested.
The ambiance was good set for a romantic dinner great view. Did not wait long to be seated. Unfortunately the section we sat in was very very cold, making the stay unpleasant and unbearable. The food would get cold so fast. The waiter was not the best, we had to wait a long time between drinks and service. Making it not the best experience we have had at penthouse 808.
We have been here before but the Valentines price fix was our worst experience here.
The food was okay, nothing to Write home about. The appetizer of “scallops” was a plate with ONE overcooked and chewy scallop. Next, the salad came, and it tasted incredibly salty. Both mine and my husbands were inedible.
Main courses were good, and dessert was fine
But the service. Wow. It has never been so bad.
It took over 25 minutes when we ordered our first drink. Our waitress did not check on us once during the meal. The runners dropped off the food and we didn’t see her during the meal. But we did see her checking on other tables. We ordered a second round of drinks during our meals, and another half hour passed, that we ended up having to get up to find the waitress to cancel the drinks and just bring us our check.
Hello Carly, We appreciate your feedback so that we may continue to improve our menu as well as our service. I would be more than happy if you are willing to give us another chance and dine with us, we promise to change your mind.
Valentines dinner. Was great food. Obviously expensive but good.
1. $15.00 for valet parking, not including tip was a terrible start.
2. Mandatory coat check was a huge negative, especially after what came next.
3. Hostess was polite, but told us that because we arrived late, due to traffic, there might not be a table for us, even though it was already paid for. Luckily, she found a table for us. 4. The dining room was freezing...not enough heaters to make it comfortable.
(Why was there a mandatory coat check in a
5. The food was just ok, but the portions were a joke.
6. My date politely asked for an appetizer substitution, but was met with a very stern “No, we don’t do substitutions for pre-fix dinners.” It’s understandable, but it doesn’t cost anything to be polite about it. Also, please note that going the extra mile to make the customer happy in a service industry, will reflect on the tip at the end of the night.
7. Finally, the check came. I noticed they had already included a 20% tip with the option to tip additionally. Is that a joke??? How do you justify that with such poor service, and an uncomfortably cold temperature in the room? Needless to say, I did NOT feel compelled to tip additionally.
In short, I would never in a million years recommend this place to anyone I cared about. Management needs to take a close look at all the negatives, and fix them. This is definitely not just the staff’s fault. The fish stinks from the head down.
Hello George, Thank you for providing your feedback and letting us know about these issues. We are very sorry that you had a less than 5-star dining experience with us. I'd love to invite you back so we can re-create your dining experience and really blow you away!
The Penthouse is rated 4.1 stars by 93 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.