The Penthouse

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1. OT

   OpenTable Diner

   New York Area

   2 reviews

   vip
   1.0

   2 reviews

   Dined on September 30, 2021

   overall1food1service1ambience1

   It was my girlfriend birthday I booked one week in advance, I arrived to notice the place was closed. A staff member informed me the place shut down two weeks prior I’m unsure why open table app was not made aware of this because it still allows you to book.

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2. OT

   OpenTable Diner

   New York Area

   3 reviews

   2.0

   3 reviews

   Dined on September 17, 2021

   overall2food1service1ambience1

   The review is about open table. I booked the reservation and showed up to find out that the restaurant was closed for the season.

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3. OT

   OpenTable Diner

   New York Area

   1 review

   3.0

   1 review

   Dined on August 13, 2021

   overall3food3service3ambience3

   Place changed. Used to be better!

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4. N

   Nvme

   New York Area

   4 reviews

   4.0

   4 reviews

   Dined on June 12, 2021

   overall4food4service4ambience5

   It was our one month wedding anniversary

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5. a

   awee

   1 review

   2.0

   1 review

   Dined on February 12, 2021

   overall2food1service3ambience2

   This is probably a location I would go when its warm out. The views are amazing, at night and it brings great ambiance. I came during valentines day weekend. I had the pre fix menu option. The portions were very small and not up to par for my liking, and I am a foodie. The drinks were okay, but nothing to die for. We were indoors but the draft from outside was so much so I was practically shivering most of the time. Service was great, my waiter always checked in.

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6. OT

   OpenTable Diner

   Orange County

   1 review

   5.0

   1 review

   Dined on December 6, 2020

   overall5food5service5ambience5

   Food was delicious and views were incredible!

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7. OT

   OpenTable Diner

   New York Area

   1 review

   3.0

   1 review

   Dined on October 25, 2020

   overall3food5service5ambience3

   No heaters on until 11pm...was freeZing

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8. KD

   KevinD

   1 review

   5.0

   1 review

   Dined on October 4, 2020

   overall5food5service5ambience5

   Food was extremely well prepared. And The scenery was great.

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9. J

   Jose

   New York Area

   1 review

   2.0

   1 review

   Dined on September 26, 2020

   overall2food2service2ambience3

   The service was good when we first arrived and then the waiter forgot about us. We waiting for a while for our entrees. Food was fair but super overprice for what it was. I order the fish and it didn't come with any side dishes. Will not be back.

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10. OT

    OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on September 18, 2020

    overall5food5service5ambience5

    Good food fast service

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11. m

    megc

    1 review

    2.0

    1 review

    Dined on September 12, 2020

    overall2food3service2ambience1

    no view and it was empty yet when I called to bump back my reservation by an half hour I was told no they were fully booked! it has so much potential and I was expecting so much more. food was decent.

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12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 6, 2020

    overall5food2service5ambience5

    Food was a little under cook

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13. LB

    LouiseB

    New York Area

    1 review

    5.0

    1 review

    Dined on September 6, 2020

    overall5food5service5ambience5

    I LOVE this place ❤ the view is Beautiful this is our Second Time Going to the penthouse and the food was awesome the perfect Date Night

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14. C

    Chys

    New York Area

    9 reviews

    vip
    3.0

    9 reviews

    Dined on September 4, 2020

    overall3food1service1ambience5

    Food was horrible, service was extremely Slow. It took over 45 minutes to get a beer, and the waitress brought the wrong one. At the end we had to go and ask for the bill because no One had come to Our table in over an hour. View was great though.

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15. KM

    KimM

    Philadelphia

    1 review

    4.0

    1 review

    Dined on August 28, 2020

    overall4food5service4ambience5

    Beautiful scenery. Food, drinks and service are amazing. Wish there were more dinner options on menu.

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16. BE

    BigE

    1 review

    5.0

    1 review

    Dined on August 22, 2020

    overall5food5service5ambience5

    Everything was great, just a little overpriced. Service was tremendous. Waitress kept coming around, to make sure everything was up to par

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17. TS

    ThomasS

    New York Area

    6 reviews

    vip
    4.0

    6 reviews

    Dined on August 20, 2020

    overall4food4service4ambience4

    Overall very good if you know what you’re getting into. These days you’re not actually at the Penthouse, but a Mediterranean restaurant on the third floor by the outdoor pool. Music is VERY loud (which we were fine with); definitely a party atmosphere. Service was good. Food was solid. Everything is overpriced. 20% Tip is included in the check and they charge a “resort fee” of 7% which is a little ridiculous. But overall a good experience.

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18. N

    Neesam

    New York Area

    6 reviews

    3.0

    6 reviews

    Dined on August 15, 2020

    overall3food3service4ambience3

    Was not at the

    Report
19. OT

    OpenTable Diner

    New York Area

    4 reviews

    vip
    2.0

    4 reviews

    Dined on August 15, 2020

    overall2food2service4ambience2

    I thought that the Penthouse was a rooftop but there’s no view. When we arrived there was happening like a pool party (a lot of people with beach clothes and the music was super high). The food and the drinks were expensive as well.

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20. JJ

    JeanJ

    1 review

    5.0

    1 review

    Dined on August 9, 2020

    overall5food5service5ambience5

    Great service. Atmosphere was really great. Servers were all nice and respectful. Really a good experience.

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21. OT

    OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on August 8, 2020

    overall5food5service5ambience5

    Service and staff were attentive and friendly. The food and drinks were amazing and the presentation was impressive.

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22. S

    Suga

    New York Area

    12 reviews

    5.0

    12 reviews

    Dined on August 1, 2020

    overall5food5service5ambience5

    Awesome scene. Not a large portion of food. But it’s really good. I had lamb chops and the chicken skewers. Definitely delicious though.

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23. n

    njfoodie

    New York Area

    5 reviews

    vip
    1.0

    5 reviews

    Dined on July 27, 2020

    overall1food1service1ambience1

    there was no rooftop. we had to sit around a pool party . we left right away

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24. C

    Clyde

    New York Area

    8 reviews

    vip
    5.0

    8 reviews

    Dined on July 26, 2020

    overall5food5service5ambience5

    It was excellent. Server was perfect.

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25. S

    Samuel

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on July 25, 2020

    overall5food5service5ambience5

    The penthouse was closed but they accommodated us in another restaurant called Pervoli on their 3rd terrace. The food and service was amazing. I loved it.

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26. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on July 18, 2020

    overall1food2service2ambience1

    They took us to another spot... I believe called the perfundo because this was NOT The Penthouse 808 which I typically go to. Too many people, no one social distancing, and it was a day-time rooftop party with drunk people yelling at top of their lungs with the loudest music. This feedback is for Perfundo... the 3rd floor place... not Penthouse 808 and OpenTables should reflect that.. and make it clear that it was a rooftop party place. Terrible experience there.

    Report
27. DW

    DiannaW

    1 review

    1.0

    1 review

    Dined on March 7, 2020

    overall1food3service1ambience1

    Service was horrible and honestly disrespectful. I made reservations for my child, I kindly asked the waiter if we can move to a table not so close to the kitchen doors. The mood of the restaurant is dim light and relaxing. Not only was the bright kitchen lights on us but we could literally smell every dish that came out. After I asked the waiter he said he couldn’t move us. I left to meet my husband and the waiter approached the table and literally made fun of how I asked about the kitchen. He said “where is the lady? Was the kitchen too close for her so she left” that comment was uncalled for and unprofessional!

    The PenthouseResponded on March 11, 2020Hello Dianna, I would like to apologize to you on behalf of The Penthouse. I hope you can consider dining with us again as that Waiters behavior doesn’t represent our establishment, and we have taken disciplinary action. We strive to provide each and every one of our guest with a wonderful dining experience. We would love to invite you back and offer your husband and yourself a complimentary cocktail as a token of appreciation. -Izabela

    Report
28. K

    Kareem

    1 review

    3.0

    1 review

    Dined on February 23, 2020

    overall3food2service3ambience5

    You need help in the prices of the food, which was not really good at all. Love the New look but you need to add more stuff to the menu, the Menu on your website had way more options and when you get there, Half the menu is cut off.

    The PenthouseResponded on February 25, 2020Hello there Kareem! Thank you for visiting and we appreciate that you love our new look. Since we are in our winter season we like to keep the menu nice and tight so we can only serve the freshest ingredients. Once Spring comes around I can promise you our menu will be revamped and you'll be blown away. Please pay us a visit in the spring, and have a cocktail on us! We look forward to hosting you again.

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29. OT

    OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on February 23, 2020

    overall5food4service4ambience4

    It was pretty good and nice.

    Report
30. j

    josiea

    1 review

    1.0

    1 review

    Dined on February 22, 2020

    overall1food1service4ambience3

    Not as expected the food.. was expensive only received 2 shrimps

    Report
31. SM

    SatchelM

    New York Area

    1 review

    5.0

    1 review

    Dined on February 22, 2020

    overall5food5service5ambience5

    The service was great, extra special and the price wasn’t a killer. Would definitely recommend!

    Report
32. k

    katiec

    Birmingham

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food4service4ambience5

    Fabulous Valentine’s Day ambiance! Candlelight, skyline view and smooth romantic jams by the DJ set the tone of a very romantic evening. It was a prefixed menu which doesn’t work for my vegan lifestyle however the manager Isabella called me personally to say the chef would design a fully vegan meal just for me. It was delicious beginning to end. Vegan ceviche with a spicy kick of Jalapeño sweet potato sushi and a very tasty vegan risotto. There was a chilly breeze that made several guests get the coat from the coat check but other that’ll end that it was beautifully done.

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33. LB

    LashonB

    New York Area

    1 review

    4.0

    1 review

    Dined on February 15, 2020

    overall4food4service4ambience5

    The entree was really good. It was kind of cold even though they had the rooftop covered

    Report
34. T

    Tish

    1 review

    2.0

    1 review

    Dined on February 15, 2020

    overall2food3service1ambience1

    What was supposed to be a delightful Valentine’s Day dinner with my fiancé, ended up being a two hour meal in an ice igloo. This establishment really should not host dinners at their rooftop location when outside temperatures are below freezing. We literally had to uncheck our coats downstairs and sit at our table bundled up while having our four course meal, which took about twenty minutes at a time to be served....Not to mention our waiter, who seemed rather discombobulated, seemingly forgot about our cocktails. We received them mid-meal after we decided we just wanted to get the hell out of that freezing place. We even noticed couples sitting close by having the same experience as us. For the price, I wish I had made a better choice for V Day! Never again!

    The PenthouseResponded on February 20, 2020Hello Tish, We sincerely apologize for your less than 5 star experience. We will bring the heat issue to ownership attention and make sure this is rectified. We are dearly sorry to lose your patronage. We would be thrilled if you would give us a second chance to change your mind. If you are able to come back for dinner come march we would like to extend a complimentary dinner on us.

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35. LW

    LeonW

    London

    4 reviews

    3.0

    4 reviews

    Dined on February 15, 2020

    overall3food3service3ambience3

    Went for Valentines night , drink service was slow to the point we were not charged and apology given . This was a kind and appreciated gesture. Food was nice and although service was slow I would still book again. Views are great of the NYC skyline , make sure to get a window table

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36. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on February 15, 2020

    overall3food3service1ambience3

    The food was not as great as expected. The service was horrible; we were at the restaurant for about three hours from being seated to receiving dessert.

    The PenthouseResponded on February 20, 2020Hello, We are very sorry to here that you did not have a great experience with us. We would like to extend an invitation back when you are able to allow us a second change to keep your patronage. Please give us a call if you are interested.

    Report
37. OT

    OpenTable Diner

    New York Area

    4 reviews

    4.0

    4 reviews

    Dined on February 15, 2020

    overall4food5service3ambience4

    The ambiance was good set for a romantic dinner great view. Did not wait long to be seated. Unfortunately the section we sat in was very very cold, making the stay unpleasant and unbearable. The food would get cold so fast. The waiter was not the best, we had to wait a long time between drinks and service. Making it not the best experience we have had at penthouse 808.

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38. C

    Carly

    New York Area

    6 reviews

    2.0

    6 reviews

    Dined on February 15, 2020

    overall2food2service1ambience4

    We have been here before but the Valentines price fix was our worst experience here. The food was okay, nothing to Write home about. The appetizer of “scallops” was a plate with ONE overcooked and chewy scallop. Next, the salad came, and it tasted incredibly salty. Both mine and my husbands were inedible. Main courses were good, and dessert was fine But the service. Wow. It has never been so bad. It took over 25 minutes when we ordered our first drink. Our waitress did not check on us once during the meal. The runners dropped off the food and we didn’t see her during the meal. But we did see her checking on other tables. We ordered a second round of drinks during our meals, and another half hour passed, that we ended up having to get up to find the waitress to cancel the drinks and just bring us our check.

    The PenthouseResponded on February 20, 2020Hello Carly, We appreciate your feedback so that we may continue to improve our menu as well as our service. I would be more than happy if you are willing to give us another chance and dine with us, we promise to change your mind.

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39. L

    Liz02

    New York Area

    15 reviews

    vip
    4.0

    15 reviews

    Dined on February 15, 2020

    overall4food5service4ambience5

    Valentines dinner. Was great food. Obviously expensive but good.

    Report
40. GR

    GeorgeR

    1 review

    2.0

    1 review

    Dined on February 14, 2020

    overall2food2service1ambience3

    1. $15.00 for valet parking, not including tip was a terrible start. 2. Mandatory coat check was a huge negative, especially after what came next. 3. Hostess was polite, but told us that because we arrived late, due to traffic, there might not be a table for us, even though it was already paid for. Luckily, she found a table for us. 4. The dining room was freezing...not enough heaters to make it comfortable. (Why was there a mandatory coat check in a freezing restaurant?) 5. The food was just ok, but the portions were a joke. 6. My date politely asked for an appetizer substitution, but was met with a very stern “No, we don’t do substitutions for pre-fix dinners.” It’s understandable, but it doesn’t cost anything to be polite about it. Also, please note that going the extra mile to make the customer happy in a service industry, will reflect on the tip at the end of the night. 7. Finally, the check came. I noticed they had already included a 20% tip with the option to tip additionally. Is that a joke??? How do you justify that with such poor service, and an uncomfortably cold temperature in the room? Needless to say, I did NOT feel compelled to tip additionally. In short, I would never in a million years recommend this place to anyone I cared about. Management needs to take a close look at all the negatives, and fix them. This is definitely not just the staff’s fault. The fish stinks from the head down.

    The PenthouseResponded on February 20, 2020Hello George, Thank you for providing your feedback and letting us know about these issues. We are very sorry that you had a less than 5-star dining experience with us. I'd love to invite you back so we can re-create your dining experience and really blow you away!

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