Nearby points of interest
Nearby points of interest
About Paul Martin's American Grill - Westlake Village
At Paul Martin’s American Grill in Westlake Village, you’ll love every delicious bite of our hand-cut blackened ribeye mesquite grilled over live fire, our fresh salads topped with house-made dressings, or any of the other thoughtfully prepared dishes on our menu. Located in the Promenade of Westlake, Paul Martin’s serves classic American fare elevated to a higher standard. Our restaurant’s refined yet relaxed dining room and lively communal bar create the perfect place for date night or to gather with good friends.
Westlake Village, CA 91362
American, Contemporary American, Steakhouse
Hours of Operation:
MON - THUR: 11 AM - 10 PM
FRI - SAT: 11 AM - 11 PM
SUN: 11 AM - 9 PM
Westlake Blvd and Thousand Oaks Blvd in promenade center
$30 and under
AMEX, Discover, MasterCard, Visa
Free parking lot
Bar Dining, Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Non-Smoking, Outdoor dining, Private Room, Wheelchair Access, Wine
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Paul Martin's American Grill - Westlake Village Ratings and Reviews
Took my son and daughter out to dinner for my son’s birthday while visiting CA from CO. The waitress recommended the NY Steak for me as her favorite out of other options and I was definitely not impressed. I’ve had many NY Steaks so I’m familiar with how a good one should taste and the quality.
It was probably 1/5 fat and gristle. In addition, the waitress never brought us water until we were almost done with our dinners. Based on the very high price and subpar service I won’t be back. I will take my business and $ elsewhere.
Had a problem and needed to speak with the manager. She was unable to help us and, most frustrating, was unable to explain a silly company policy. When I questioned her as to its logic, all she could say was "that's our policy" and admitted that she didn't understand it. Shame on the restaurant for not properly training her. The waiter acted like he didn't want to be there. This is the second bad experience we've had there. As for the food it was fine but overpriced. Likely will not go back. What ever happened to customer service?
Decided to try Prime Rib Sunday special. The Caesar Salad was large albeit void of anchovy flavor, it was crisp and refreshing. Prime Rib was very good, prepared to order and served with flavorful mashed potatoes. A small scoop of ice cream with cookies was a nice sweet finish. Very please with the Premium Wines By The Glass menu, Belle Glos Pinot, Silver Oak Cabernet and Rombauer Chardonnay are all available by the glass and fairly reasonable. Our servers were attentive and friendly. AND IT WAS GREAT TO SEE FRIED CHICKEN TUESDAY BACK ON THE MENU!
Always enjoy Paul Martins (even though I had to send back my steak because “medium” to them is actually very rare. This is the second time this has happened to me there. Don’t seem to have this problem other places )
I especially enjoy their outdoor area when the weather is nice. Great atmosphere for their great appetizers & cocktails. Great service from Sharon!
Sebastian was a wonderful waiter. Helpful suggestions for a perfect dinner. Unfortunately he was not notified that with reservations made, i informed the restaurant it was for my mom's 83rd Birthday. It was never acknowledged by staff. I had been here before for a birthday, and was brought a desert for the honored guest. Big oversight on the restaurant's part.
Food as usual, very good. Service below fair. Wife's birthday ignored until I said something to server even though I received a call same afternoon as reservation and reminded person of birthday. Told they had it and would be taken care of. Asked if one of vegetables, that came with meal could be substituted for mashed potato, was told no but could order side if I wanted it. Also told that butter was salted because "bread has little taste". All in all not a good night.
Horrible service last night. Wine came 30 minutes after orders, 5 of us got our meals, 30 minutes later our 6th person salmon finally arrived after discussing issues with manager Devin (who did not want to listen and walked away from us). Table was never cleared.
We have all been coming here for years, sooooo disappointing. Manager and server should be ashamed of how they handled this situation.
We have been here before and it enjoyed it very much, but this time we were very disappointed. I made 7:00 reservations, and we arrived at 6:55, we weren’t seated until 7:25, and then didn’t see a server for another 15 minutes. We were only a party of 5 so it should not have been that difficult to seat us, and other sized parties were seated before us. The food was good, but for $300 we could have had a better experience at another place.
We had reservations for 2 and we had hoped to get a nice quiet booth but were sat at a table for 4 in kind of a noisy area by the bar. And there were booths for 2 people available. Never understand that. Service was okay, nothing exceptional.
But the part that really bothered me was I had 2 $50 gift cards and they would only let us use one of the gift cards. Does not make sense. Gift cards are just like cash and what is the difference if we pay with gift cards or credit card?
I bought them on their website and it encourages you to buy $50 increments so you get the $10 extra card. It says NOTHING about not being able to use 2 $50 gift cards either. What’s the difference or 2 $50 cards or 1 $100 card? VERY ANNOYED.
The ribs were new on the menu so my husband tried them - not at all tender.
My skirt steak was also not very tender.
And the take-home containers are one size - large, so everything either gets dumped together into one container or you would need 2 or 3 large containers to take the various foods on your plate home separately.
We had a party of 6 for lunch. The service we received from Courtney was great and the food was also good. Fish tacos, bacon and steak tacos, classic burger, pastrami, turkey and beef dip sandwiches were all very good, as were the specialty draft beers. Only negative was the fries (both regular and sweet potato versions), which were served on the cold side and just were not the same quality as the rest of the food. Despite the disappointing fries, Paul Martin’s is definitely a very good place for lunch!
We dined ar Paul Martin’s on Christmas Eve. We had an 8 pm reservation and were seated promptly. I believe eating later avoided the rush. Our entrees were delicious; my Caesar salad could have been better. Our server, Mike, was wonderful. If you want to be able to have a conversation, ask to be seated away from the bar area.
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