Paul Martin's American Grill - San Mateo

4.2
2109 reviews
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$30 and under
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American
Whether you’re chatting over a flavorful roasted chicken salad or sipping a merlot as your hand-cut blackened ribeye is mesquite grilled over a live fire, Paul Martin’s American Grill is the ideal place to impress or decompress. Located in the Hillsdale Shopping Center, our restaurant offers classic American cuisine set to a higher standard. Sink into plush seating in our polished yet welcoming dining room and experience the remarkable hospitality that makes dining with us an event.

Specials

Father's Day Special Menus & Reservations

Enjoy freshly baked white cheddar biscuits, organic dark roasted coffee, a hand-crafted cocktail or juice, and a brunch entrée of choice, all for just $27 per person. Crab Cake Benedict drizzled with creamy hollandaise, anyone? Prime Rib, dinner menu, and $9 children’s menu also available all day.

Sunday, June 16, 2019

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Sun 5:00PM - 5:45PM 8:30PM - 9:00PM
Mon - Thu 5:00PM - 5:45PM 8:30PM - 10:00PM
Fri - Sat 5:00PM - 5:45PM 8:30PM - 11:00PM

What 2109 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.1
service
4.1
ambience
3.8
value
Noise · Moderate
84% of people would recommend it to a friend
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BL
1 review
Dined 3 days ago
Overall 5food 2service 5ambience 5

MY TACO WAS LIMP FROM THE SALAD DRESSING. OTHERWISE THE SERVICE AND EVERYTHING WAS GOOD

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AL
1 review
Dined on May 18, 2019
Overall 1food 2service 5ambience 3

It was not busy during our time frame
Waitress-very nice
Hostess- not welcoming/friendly upon arriving. did not acknowledge/thank us when we left.
Food- every dish heavily salted-(personal taste)
Music- acoustics seemed extremely loud along the booth row
Restrooms- unkept , slippery floor with soap.
This location does not seem to meet what the brand promises.

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OT
1 review
Dined on May 17, 2019
Overall 5food 5service 5ambience 5

Maxwell and Kevin were great bartenders and servers. We spent an extra hour due to them!

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J
San Francisco
3 reviews
Dined on May 14, 2019
Overall 5food 5service 5ambience 5

We had such a great time, our server Sierra provided great service and knowledge of the menu. We enjoyed her recommendations, and the great energy she provided throughout the whole service. Perfect night, thank you!

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t
New York Area
5 reviews
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Excellent food. Great for friends and family outing.

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NS
San Francisco
23 reviews
Dined on May 12, 2019
Overall 4food 4service 4ambience 3

The day of Mother's Day we decided to go for a late lunch at 2PM and we made a reservation. When we got there the place was crowded with lots of people waiting. I gave them my name and within a minute we were seated at a lovely booth and our server appeared momentarily. I was surprised because of all the reviews I have read about poor service. Our server was great! We opted not to have the Mother's Day Special Breakfast which we thought was a deal at just $27. We ordered drinks and an ahi tuna appetizer, and they came in a timely manner. Our server was very attentive even though the place was very crowded. We ordered the halibut and the ribs, both delicious. I received 9 ribs, meaty as can be, so I brought 5 home. I always have dessert, but he portions were large so we were full. I actually can think of nothing to complain because from the moment we walked in until we left everything was great! This was only my 2nd time in about 5 years that we had gone to this place too.

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L
San Francisco
1 review
Dined on May 12, 2019
Overall 2food 4service 1ambience 4

Having been there many times, would recommend l. Do not recommend for holiday. They can’t manage a lot of reservations/crowds efficiently. Mother’s Day was a flop. Even though they apologized for bad service, it was still bad service.

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M
San Francisco
10 reviews
Dined on May 12, 2019
Overall 3food 5service 2ambience 2

Had 12:15pm resi. Was seated at 12:40pm. Drinks took 10-20 minutes to come out. Staff was nice but kitchen was backed up. For a resi we were seated in the corner - not great seats

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r
San Francisco
3 reviews
Dined on May 12, 2019
Overall 2food 5service 1ambience 2

We went here for Mother's Day brunch and right away the staff let us know that we were NOT valued customers. The table we were seated at was one of those fold-out tables, and all the chairs were folding chairs. The table was wedged in between several other larger tables with real chairs. This was only table in the restaurant with this set-up, and there were at least 6 tables open when we were seated. We requested an open booth from the hostess, who allowed us to sit at the booth, and at no time during our meal did the tables in the restaurant completely fill with customers. Therefore, I can only assume that our original seating was either an act of extreme carelessness or open hostility by the hostess. At no point did the waitstaff acknowledge how rude it was to place us at that table when other tables were open and available.

There were other service issues with the meal as well: The waiter got a drink order wrong, the mimosas were brought after our food was delivered and only after we reminded the waiter, and he forgot to bring me a replacement silverware set even though I specifically requested it.

We keep returning to this restaurant because the food is usually good and the location is good, but this is not the only time we have experienced issues with the service. This is a consistent problem with this restaurant that needs to be addressed.

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OT
San Francisco
1 review
Dined on May 5, 2019
Overall 5food 5service 5ambience 5

We love the service and the food!

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ML
1 review
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

My husband and I rarely get any alone time during lunch which was great because we had the off day together so we went to Paul Martin’s we had the bar area and our server Jackie was wonderful and had great recommendations and we both had Paloma’s which were amazing thank you!

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T
San Francisco
5 reviews
Dined on May 2, 2019
Overall 3food 2service 3ambience 3

Food used to be fresh and organic...was very disappointed... tasted more like fast food. It wasn’t crowded at all...now I see why. Raspberry martini tasted more chemical than fresh. This used to be an in spot but no more. And they ran out of wings...really? How was this possible at 6:30p when hardly anyone was there.

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B
San Francisco
28 reviews
Dined on May 2, 2019
Overall 5food 5service 5ambience 3

Had good food and our waiter was great. Will be back again.

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OT
San Francisco
2 reviews
Dined on April 29, 2019
Overall 4food 4service 5ambience 4

Had a very pleasant time. Good food and ambience.

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PS
San Francisco
8 reviews
Dined on April 27, 2019
Overall 5food 3service 2ambience 3

Service just ok but server had no personality and service on the slow side. Prime rib had good flavor but was chewy!

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OT
San Francisco
1 review
Dined on April 24, 2019
Overall 5food 5service 5ambience 5

Our server was very friendly & helpful

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LH
San Francisco
1 review
Dined on April 23, 2019
Overall 4food 4service 5ambience 5

The food was good but not hot. The mashed potatoes were really good but warm not hot. The braised short rib was really flavorful.

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G
San Francisco
8 reviews
Dined on April 21, 2019
Overall 1food 1service 1ambience 1

Easter buffet

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AG
San Francisco
2 reviews
Dined on April 21, 2019
Overall 4food 4service 4ambience 2

Yes but only if they don't mind noise! Was very very noisy. Expensive.

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OT
San Francisco
1 review
Dined on April 21, 2019
Overall 5food 5service 4ambience 5

We had a great Easter meal with our two babies in tow. It was a fantastic deal and we loved how the restaurant was family friendly. The patio was very nice and the staff was friendly. We will definitely be back.

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SB
1 review
Dined on April 20, 2019
Overall 4food 4service 4ambience 4

This was my third trip to Paul Martin's and my first to their San Mateo location. I had the shrimp pasta dish which was much more enjoyable than the Pork Chop I had on my previous visit. I would order this again.

I also got an Arnold Palmer here, which is not always something I can get when I go out to eat. This was nice.

My wife had a great salad which she enjoyed and we had a good time with two of our close friends. All in all a good night.

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OT
San Francisco
1 review
Dined on April 20, 2019
Overall 3food 4service 3ambience 3

Service almost always an issue.

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OT
San Francisco
1 review
Dined on April 20, 2019
Overall 3food 3service 3ambience 3

Hostess had a major attitude.

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S
San Francisco
122 reviews
Dined on April 20, 2019
Overall 5food 5service 5ambience 5

Maxwell was great up until the end, when his manager stepped in & took the bill quickly for processing and a quick chat! Fried Chick lunch while errands @ Hillsdale. Everything was delicious, chicken, potato salad and corn. See you soon.

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SK
Las Vegas
2 reviews
Dined on April 19, 2019
Overall 1food 5service 1ambience 5

We have been to Paul Martin twice, and the services were not good. The food are expensive and good, but the service was so cheap. I will not consider coming back.

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OT
San Francisco
5 reviews
Dined on April 19, 2019
Overall 3food 4service 2ambience 5

Food was ok, not cooked as ordered. The waitress was a smoker and her body odor reflected this.

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OT
San Francisco
2 reviews
Dined on April 17, 2019
Overall 5food 4service 5ambience 4

Everyone was happy food was well prepared and service was great. Booths are cozy we were there on a non crowded weeknight which was perfect

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CB
San Francisco
24 reviews
Dined on April 17, 2019
Overall 5food 5service 5ambience 5

I had the ahi noodle salad. It was very good. Asked to have the ahi cooked rear and it was perfect with a glass of Chardonnay!
My friend ordered the chicken sandwich. I rated it and that was yummy. Told my friend with could share that sandwich another time with our own salad. You can’t beat the price for the quality of food.
Will differently go back

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AK
1 review
Dined on April 14, 2019
Overall 3food 3service 4ambience 3

The grilled artichoke was very disappointing, the best part the choke was scooped out and not served to us. It was probably used for the spinach and artichoke dip. Expensive at $18.00 for the artichoke appetizer without the center choke. The Sunday prime rib special was a great dinner. We received salad, prime rib ~12 ounces, mashed potatoes and ice cream and cookie dessert.

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F
San Francisco
2 reviews
Dined on April 14, 2019
Overall 5food 5service 5ambience 5

It was great! I had the crab cake benedicts & it was delicious!

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OT
San Francisco
1 review
Dined on April 10, 2019
Overall 3food 2service 3ambience 4

I was disappointed . Not my usual experience here, which is generally great. They changed the calimari recipe. It used to be soaked in buttermilk and was divine. Now it’s bland, over cooked and tasteless. Bring back the buttermilk! Service a little slow tonight.

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OT
San Francisco
48 reviews
Dined on April 8, 2019
Overall 5food 5service 4ambience 4

Took a friend for a birthday lunch. We were seated in a booth as requested after being greeted by a friendly hostess. The menu has a terrific selection of appetizers, soup, salad, burgers, and main courses. There's something for everyone. We had a delicious mushroom soup and a burger which was juicy, delicious and was served with a lovely side salad. If you're at Hillsdale, this is the place to go!

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JA
San Francisco
14 reviews
Dined on April 7, 2019
Overall 4food 5service 4ambience 5

Love your Happy Hour menu and glad that it's available everyday from 3 - 7

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MK
Hawaii
1 review
Dined on April 4, 2019
Overall 2food 2service 3ambience 3

My husband and I went late in the evening to get a quick dinner and found ourselves disappointed with the food. We ordered an ahi tuna salad and crab cakes. The tuna on the salad was chewy and the crab cake was more a blob of crab that was tremendously over-salted. Our glasses of wine were good and the service was nice as well. Perhaps going on a Friday evening after a busy happy hour left us with minimal quality food... not likely to go back though though since the prices were high for such an unimpressive menu.

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m
San Francisco
55 reviews
Dined on April 4, 2019
Overall 3food 3service 2ambience 2

service a bit slow and the restaurant was cold...not incredibly willing to do substitutions; i wanted to have ahi added to the garden salad and they said, they couldn't do that. didn't make sense to me.

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IG
San Francisco
2 reviews
Dined on March 28, 2019
Overall 4food 5service 4ambience 5

Celebrated a birthday dinner with a few girlfriends. Our waiter was difficult to flag at times and took a bit gore our initial drink order. Overall great dinner though!

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HK
San Francisco
1 review
Dined on March 24, 2019
Overall 5food 4service 5ambience 5

Great service and food. We had a party of 10. They were very accommodating. I would definitely plan dinner here again.

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OT
1 review
Dined on March 24, 2019
Overall 3food 4service 2ambience 4

Bad service

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JB
Central Coast
1 review
Dined on March 24, 2019
Overall 5food 5service 5ambience 5

We had a very special Sunday family brunch lunch at this great restaurant in our neighborhood.

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RK
San Francisco
7 reviews
Dined on March 23, 2019
Overall 5food 5service 5ambience 5

We had great food and service. We enjoy everything at Paul Martins from a casual drink and appetizers to a nice relaxing dinner.

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