Paul Martin's American Grill - San Mateo

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2349 Reviews
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$30 and under
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American
Whether you’re chatting over a flavorful roasted chicken salad or sipping a merlot as your hand-cut blackened ribeye is mesquite grilled over a live fire, Paul Martin’s American Grill is the ideal place to impress or decompress. Located in the Hillsdale Shopping Center, our restaurant offers classic American cuisine set to a higher standard. Sink into plush seating in our polished yet welcoming dining room and experience the remarkable hospitality that makes dining with us an event.

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What 2349 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
4.1
service
4.0
ambience
3.7
value
Noise · Moderate
69% of people would recommend it to a friend
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AL
San Francisco
15 reviews
Dined on March 15, 2020
Overall4food4service4ambience4

I would be here more often if I lived close byđź‘Ť Food was good service was attentive đź‘Ť

R
San Francisco
11 reviews
Dined on March 14, 2020
Overall3food2service5ambience5

To be honest, we were disappointed with the food. Service was wonderful, the ambiance is great, but the food seriously failed to deliver. I'm not sure if the kitchen was short-staffed because of the virus crisis, but all-in-all, it did not live up to the hype.

NG
1 review
Dined on March 8, 2020
Overall3food3service3ambience1

Freezing cold temperature. Floor sticky as the carpet must have been pulled up.
Freezing cold water in ladies bathroom.
Food good and good size portion.
Hardly any customers for a long time.

Paul Martin's American Grill - San Mateo
Responded on March 12, 2020

Dear NormanG, thank you for telling us about your recent experience at Paul Martin's San Mateo. We appreciate everyone who takes the time to write a review when we go above and beyond. We strive to be the best in the business and will continue to do so in the years to come. I do apologize for the cold temperatures, our heater was down and we are in the process of getting this situated. Thanks again and we hope to see you again soon. Have a great day!

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OT
San Francisco
9 reviews
Dined on March 7, 2020
Overall5food5service5ambience5

Excellent food & service!

Paul Martin's American Grill - San Mateo
Responded on March 12, 2020

Thank you so much for taking the time to leave us feedback on how we're doing! We appreciate everyone who takes the time to review their dining experience with us!Thank you again,Paul Martins American Grill

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d
San Francisco
25 reviews
Dined on March 6, 2020
Overall2food2service2ambience3

We ordered cocktails first and they were fine. Ordered a second cocktail and our entrees. The second cocktails were both made wrong and the waiter was gracious about bringing us new ones. When they came they also tasted very strange, sort of like maybe the glassware was not rinsed out or something. Then we waited an extra long period for our food. When it came it was cold. Would not recommend this restaurant.

OT
Los Angeles
4 reviews
Dined on March 3, 2020
Overall3food3service2ambience2

This is a solid restaurant with food that is consistent over time. This would be a more common destination for me if the service was better. My 2 year old was served food on an extremely hot plate that burned her and dishes were not cleared as we finished food creating an absolute mess on the table.

Paul Martin's American Grill - San Mateo
Responded on March 6, 2020

Thank you for telling us about your recent experience at Paul Martin's San Mateo. We appreciate it when anyone gives us feedback on how we are doing. I do apologize that we did not live up to our message. We will definitely use this feedback as a coaching moment. We look forward to serving you again very soon. Have a great day!

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S
San Francisco
9 reviews
Dined on February 29, 2020
Overall4food3service5ambience5

The halibut was horrible. Drenched in a very salty sauce and the fish was way overcooked.

l
San Francisco
5 reviews
Dined on February 29, 2020
Overall3food4service2ambience3

The best aspect of our experience here was the steak. It was tender and tasty. The service wasn’t bad, just sloppy (had to request utensils more than once) and the drinks were either made poorly or were just not very good, not sure which. It wasn’t the worst place I’ve been, but nothing to write home about.

C
San Francisco
2 reviews
Dined on February 29, 2020
Overall4food5service5ambience5

Everything was great, just wished that the young hostess was a little more polite. Unaware that the restaurant doesn't open until 11, I had arrived early for my 11am reservation. The hostess appears to be on her phone, and told the person on the phone to hold on. Then she told me that the restaurant is not open yet. So instead of letting me know and say something like "would you mind waiting here (in the waiting area) until we open? ", she didn't say anything else. So I exited and came back at 11:02. She was still on her phone, and told that person to hold on again. This time she walked me to my table, but looking very apparent that she was annoyed that I'd cut off her phone call.....

KB
1 review
Dined on February 28, 2020
Overall2food2service2ambience3

Server was a bit standoff'ish and not very attentive. The food was lacking flavor. For the high price, definitely NOT worth the value. Will not be returning.

OT
San Francisco
16 reviews
Dined on February 27, 2020
Overall5food2service5ambience5

The best service ever!!!

Paul Martin's American Grill - San Mateo
Responded on March 2, 2020

Thank you for telling us about your recent experience at Paul Martin's San Mateo. We appreciate it when anyone gives us feedback on how we are doing. We look forward to serving you again very soon. Have a great day!

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v
San Francisco
19 reviews
Dined on February 27, 2020
Overall3food3service3ambience3

My ahi salad has an over-abundance of nappa cabbage which has no flavor but a lot of 'chewing'. Ahi portion is good but seasoning is very salty.

The 'promo' margarita was average; nothing special. Disappointed.

Felt food & drink quality not worth the value spent.

M
San Francisco
1 review
Dined on February 22, 2020
Overall4food5service4ambience4

Nice Night ....................................................................................... ....................................................................................... ........................................................ ..................................................................................................................................

c
San Francisco
1 review
Dined on February 21, 2020
Overall5food5service5ambience5

Always amazing whenever I come in to eat. The Brussel sprouts were spectacular. I have not been to a place that makes Brussel sprouts so tasteful.

F
San Francisco
102 reviews
Dined on February 20, 2020
Overall2food2service2ambience2

Food was fair, but the service was very slow considering that they were not busy. It also may have been that they didn’t have enough servers.

RG
San Francisco
6 reviews
Dined on February 17, 2020
Overall4food4service3ambience4

Food was great as always. May only comment would be the food takeaway. The item we selected was a generous amount and I wanted to take home. The rub is they did not include all that was on the plate. Disappointing.

Paul Martin's American Grill - San Mateo
Responded on February 21, 2020

 RozeG, Thank you for telling us about your recent experience at Paul Martin's San Mateo. We appreciate it when anyone gives us feedback on how we are doing. I apologize that we failed to box your leftovers in its entirety. This is a great coaching moment for us. We look forward to serving you again very soon. Have a great day!

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F
San Francisco
19 reviews
Dined on February 15, 2020
Overall4food4service4ambience2

Was seated “outside” when I had asked for inside seating (that was corrected), but the configuration of the front doors of the restaurant creat a very cold draft throughout the main dining area, distracting from an other wise pleasant dining experience. Details matter folks, this situation could be mitigated, so I won’t be back until the weather warms up.
Rich Keefer

Paul Martin's American Grill - San Mateo
Responded on February 21, 2020

 Fastpilot, Thank you for telling us about your recent experience at Paul Martin's San Mateo. We appreciate it when anyone gives us feedback on how we are doing. We do try our best to keep the door closed, however sometimes with the foot traffic going in and out it is sometimes difficult. Please do not hesitate to ask for a different table in the future. We look forward to serving you again very soon. Have a great day!

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m
San Francisco
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

The waiter Manuel was very nice, friendly and he was excellent.

Paul Martin's American Grill - San Mateo
Responded on February 18, 2020

Thank you so much for taking the time to leave us feedback on how we're doing! We appreciate everyone who takes the time to review their dining experience with us! I will let Manuel know that you provided feedback! Thank you again,Paul Martins American Grill

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OT
Minneapolis
3 reviews
Dined on February 14, 2020
Overall3food2service4ambience4

I get it. Valentine’s Day is nuts for restaurants. Paid $100+ for my dinner. Food was okay. Steak was not cooked the way I asked, also was very bland and super fatty. The fish tacos were great according to my wife. We asked for the butter cake. The center of the butter cake was good, everything else was dry and burned. There is a chance I will try it again. I’m sure it’s better on a day that’s not as crazy.

RF
1 review
Dined on February 14, 2020
Overall3food4service5ambience3

It's a little tough to accurately rate this restaurant because we went on Valentines Day at 7:30pm, peak time to be sure. We were promptly greeted and checked in with our reservation. We expected it to be extremely busy however even with a reservation it still took us about 35 to 40 minutes to be seated at a table. Our server was on top of his game and had an amazing attitude. The food was good overall, cauliflower appetizer was served cold (yuck), but they took it off our bill. Cowboy ribeye was on point and cooked very nicely.

Paul Martin's American Grill - San Mateo
Responded on February 17, 2020

 RonF, Thank you for telling us about your recent experience at Paul Martin's San Mateo. We appreciate it when anyone gives us feedback on how we are doing. I do apologize for having to wait with a reservation. On busy holidays we do our best to get people in as soon as possible but we can't determine how long earlier reservations are going to be but I want to thank you for being understanding and patient with us on a busy night. We look forward to serving you again very soon. Have a great day!

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HM
San Francisco
18 reviews
Dined on February 14, 2020
Overall2food3service5ambience2

It was Valentine’s Day so it was very busy. We had a 7:15 reservation but didn’t get seated till 7:45. The hostess said they went by the time you checked in so why have a reservation???

TE
San Francisco
3 reviews
Dined on February 14, 2020
Overall1food1service1ambience1

Upon arrival we checked-in with the maitre d and after waiting 30 minutes, reminded her of our reservation. Only then did she in fact check us in. No apology or even acknowledgement of her oversight. They were terribly unorganized, seating people with reservations 30 minutes after ours, while we watched. We then asked the maitre d to cancel our reservation and left. They ruined an otherwise carefully-planned evening. Furthermore, I expressed my concerns to the restaurant, and they have yet to reply. My question is, "Do they really care?"

OT
1 review
Dined on February 14, 2020
Overall4food5service4ambience5

As it was our first time dining at Paul Martin’s, we were pleasantly surprised. Both the food and service was excellent and we will definitely return!

CB
San Francisco
29 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Lunch with friend
We had delicious halibut tacos with glass of wine

Paul Martin's American Grill - San Mateo
Responded on February 17, 2020

 ChristineB, Thank you for telling us about your recent experience at Paul Martin's San Mateo. We appreciate it when anyone gives us feedback on how we are doing. We look forward to serving you again very soon. Have a great day!

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JR
San Francisco
34 reviews
Dined on February 14, 2020
Overall5food5service5ambience4

Wonderful meal!

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a
San Francisco
4 reviews
Dined on February 11, 2020
Overall3food2service4ambience4

We have been here a few times before and the food was great. This time, not so much. Four of us ordered a dish that included either halibut or salmon and all the fish was over done. Just dry, which ruins the dish entirely. Nothing we ate seemed very inspired. Might come back again to just see if it was an anomaly, but wouldn't recommend it to others.

VZ
San Francisco
9 reviews
Dined on February 10, 2020
Overall5food5service5ambience5

Jacquel was great and we enjoyed our lunch we will be back soon!

Paul Martin's American Grill - San Mateo
Responded on February 13, 2020

 VickyZ, Thank you for telling us about your recent experience at Paul Martin's San Mateo. We appreciate it when anyone gives us feedback on how we are doing. We look forward to serving you again very soon. Have a great day!

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N
San Francisco
34 reviews
Dined on February 10, 2020
Overall5food5service5ambience4

Went out to lunch for a girlfriend's 65th birthday and had a wonderful time. The server was adorable and attentive. The food was BIG and ended up taking half home for another meal. Their Butter Cake and Vanilla Ice Cream was out of this world!

Paul Martin's American Grill - San Mateo
Responded on February 15, 2020

Thank you so much for taking the time to leave us feedback on how we're doing! We appreciate everyone who takes the time to review their dining experience with us!Thank you again,Paul Martins American Grill

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OT
San Francisco
3 reviews
Dined on February 9, 2020
Overall3food3service4ambience4

The Prime Rib was very fatty. It was swimming in the gravy.
The manager did come to talk to us when we told waiter we were not used to Prine Rib served like this. The gravy is usually in a separate bowl on the side.

Paul Martin's American Grill - San Mateo
Responded on February 11, 2020

thank you for telling us about your recent experience at Paul Martin's San Mateo. We do serve our prime rib with the jus on the plate, however we would love to serve on the side of that is your preference. Next time please do ask for it on the side and we would be than happy to do that for you.

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M
1 review
Dined on February 8, 2020
Overall1food1service1ambience1

Waiter took for ever to come by our table. Food was cold and not good. Extremely pricy for the quality (or lack there of)

M
San Francisco
8 reviews
Dined on February 8, 2020
Overall4food5service4ambience4

It was fine

l
San Francisco
87 reviews
Dined on February 8, 2020
Overall4food4service5ambience5

Easy parking, Good service, & Great happy hour selection!

Paul Martin's American Grill - San Mateo
Responded on February 11, 2020

Dear lala, thank you for telling us about your recent experience at Paul Martin's San Mateo.

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LT
Austin
12 reviews
Dined on February 7, 2020
Overall3food5service3ambience3

We love this chain. This night was extremely loud and very busy. Our food took a bit longer to come out.

EB
New Orleans
9 reviews
Dined on February 7, 2020
Overall1food1service2ambience4

The food was cold and service was terrible.

H
San Francisco
2 reviews
Dined on February 7, 2020
Overall2food2service2ambience1

Disappointing dinner for a birthday celebration. Food was adequate but the rare order was well done and the wrong order that was delivered took a long time to rectify. All French fries were not even warm. Bread was not refilled and neither was the water.

RM
San Francisco
1 review
Dined on February 7, 2020
Overall1food1service4ambience3

Well below expectations in terms of food quality.

MJ
San Francisco
4 reviews
Dined on February 7, 2020
Overall4food5service4ambience5

Great place for a business dinner, celebration or date. The bar is lively but gets filled quickly. 40s/50s-ish crowd. Friendly staff. Great wine selections.

Paul Martin's American Grill - San Mateo
Responded on February 11, 2020

Thank you so much for taking the time to leave us feedback on how we're doing! We appreciate everyone who takes the time to review their dining experience with us!Thank you again,Paul Martins American Grill

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l
Central Coast
1 review
Dined on February 7, 2020
Overall2food1service3ambience3

there were 3 of us
I had the ahi salad, it was fair
another had the cobb salad and the bacon was over cooked and it was bad
my husband had the fish tacos and they hardly had any chicken in them

AP
Raleigh
58 reviews
Dined on February 6, 2020
Overall4food4service5ambience4

Good place and solid food and service and a go to for me. Just seems overpriced which brings the score down. A steak for $50, even filet, seems high.

Paul Martin's American Grill - San Mateo
Responded on February 10, 2020

Thank you so much for taking the time to leave us feedback on how we're doing! We appreciate everyone who takes the time to review their dining experience with us!Thank you again,Paul Martins American Grill

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TP
San Francisco
9 reviews
Dined on February 5, 2020
Overall3food3service2ambience4

Service was not great, had to flag someone down even though the restaurant was almost empty. Food was just okay, but certainly not worth the price.

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