Paul Martin's American Grill - San Mateo

4.2
2614 Reviews
$30 and under
American
Whether you’re chatting over a flavorful roasted chicken salad or sipping a merlot as your hand-cut blackened ribeye is mesquite grilled over a live fire, Paul Martin’s American Grill is the ideal place to impress or decompress. Located in the Hillsdale Shopping Center, our restaurant offers classic American cuisine set to a higher standard. Sink into plush seating in our polished yet welcoming dining room and experience the remarkable hospitality that makes dining with us an event.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Contact tracing information collected

Offers

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Mon - Thu 5:00PM - 6:00PM 8:00PM - 9:00PM

What 2614 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.3
service
4.2
ambience
3.9
value
Noise · Moderate
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vipNaomiN
San Francisco
11 reviews
Dined 3 days ago
Overall1food1service3ambience3

We were extremely disappointed to find that all the regular menu items we were looking forward to, were no longer on the menu (fried chicken, French onion soup, Chinese chicken salad and their famous artichokes). The food we ordered was mediocre at best and still very expensive. My husband's short ribs were tough, my daughter's French dip sandwich had no flavor and my Asian noodle salad was lousy. The salad dressing was fine but the mango was underripe, the greens were overdressed, the noodles were too firm and the chicken had no flavor. Even my son's Mac and cheese was odd (not the same as they used to serve).

OT
OpenTable Diner
San Francisco
2 reviews
Dined 3 days ago
Overall1food1service1ambience1

Everything was bad , food / services / noise /

The fired New York steak is a joke !! Worst in my life

F
Folger101
1 review
Dined 4 days ago
Overall3food3service4ambience4

We went there for the steak, but the steak wasn’t really that great. The steak was ok, but not anything more than that

OT
vipOpenTable Diner
San Francisco
1 review
Dined 4 days ago
Overall5food5service5ambience5

Best burger ever!!! Great food, cocktails & service! Looking forward to returning soon!

N
Niffers
San Francisco
37 reviews
Dined 6 days ago
Overall5food5service5ambience5

Wonderful Thanksgiving Dinner

OT
vipOpenTable Diner
San Francisco
6 reviews
Dined 6 days ago
Overall3food2service3ambience4

The service was just all right. Brought us too many salads and short on soups as well as side dishes. They didn’t know who order soup or salad. The food was only lukewarm. The highlight was the dessert, pumpkin cheesecake. It was delish. Overall, my first time eating out on Thanksgiving was just ok.

SM
vipSteveM
San Francisco
20 reviews
Dined 6 days ago
Overall3food2service2ambience2

Will not be back unfortunately...service was HORRIBLE... food was just ok
we have been here many times...no more 😢

LL
LoriL
San Francisco
1 review
Dined 6 days ago
Overall5food5service5ambience5

What a wonderful experience for Thanksgiving! Really great food, great service and overall lovely day! Thank You!

OT
vipOpenTable Diner
San Francisco
1 review
Dined on November 21, 2021
Overall5food5service2ambience2

We went for happy hour. After we were seated by hostess it took 20 - 25 mins to be acknowledged by waitress. Their “system” didn’t make sense to me. Our waitress was very busy but one other from a different section (outside seating) only was tending to 1-2 tables so she must’ve walked by a dozen times. Seems to me if one section of restaurant is congested and other is not someone should step in, at least to help temporarily when there is people waiting to be helped.

T
vipTravelalot
San Francisco
15 reviews
Dined on November 21, 2021
Overall4food2service4ambience4

Recently, friends and I had brunch at this location in Hillsdale and it was not very good. I had the crab cakes Benedict and was halfway through it before I remembered it was crab. The crab cakes had very little flavor. My friends had the omelette and it did not look good plus the avocado toast looked pathetic.

RM
RafaelM
San Francisco
3 reviews
Dined on November 18, 2021
Overall3food3service2ambience4

Service was super slow and it wasn’t a busy night, they told us it was because it was a large party in their patio area but inside wasn’t busy so it was probably a shortage of personal.

P
Pelican
San Francisco
1 review
Dined on November 17, 2021
Overall5food5service5ambience5

Wonderful Happy Hour. Drinks and food both great value. Service was very attentive.

OT
OpenTable Diner
San Francisco
5 reviews
Dined on November 16, 2021
Overall5food5service5ambience5

The lunch menu shrimp, fries and salad was delicious. Perfect portions.

OT
OpenTable Diner
Los Angeles
1 review
Dined on November 14, 2021
Overall4food5service3ambience5

Everything was absolutely great except for one of our party’s chicken sandwich order that came out a long time after everyone else’s meal. They were also out of
Biscuits which was disappointing, we love those.

OT
OpenTable Diner
Central Coast
1 review
Dined on November 14, 2021
Overall2food1service3ambience4

None of the food was properly salted except the kids burger. Unfortunately their card machine lost connection during the end of our visit and we had to wait to pay our bill for a long time.

OT
OpenTable Diner
San Francisco
2 reviews
Dined on November 13, 2021
Overall5food5service5ambience5

Perfect experience all around. Great staff, ambience and food.

RE
4RE4EVR
San Francisco
6 reviews
Dined on November 12, 2021
Overall5food5service5ambience5

Great service. Perfect Martini. Delicious wedge salad. Only drawback is that they took my favorite Skirt Steak off the menu. I found a suitable replacement but miss my skirt steak. Topped off with terrific warm butter cake. Particularly appreciate the server being honest about what menu items are large enough to be shared so that we don't have too much food to enjoy every course. It might lower the final bill but it sure increases the tip.

WHERE'S MY SKIRT STEAK!

MG
MarshaG
San Francisco
2 reviews
Dined on November 12, 2021
Overall5food5service5ambience5

We had a special memorial luncheon and requested the patio area. We also wanted to have some drinks and appetizers prior to our lunch. Paul Martins set up high round tables and an appetizer table. Thanks to Chris Djunaidy and an excellent wait person, we had a wonderful experience. The food was excellent and our group was so impressed. Thank you for making our event special.

ML
MichelleL
San Francisco
1 review
Dined on November 9, 2021
Overall4food4service5ambience4

Nice way to spend a birthday dinner with the kids. A little nicer than the usual casual outings.

OT
OpenTable Diner
1 review
Dined on November 9, 2021
Overall1food1service1ambience3

Celebrating two birthdays. Never did the waitstaff acknowledge the birthdays. Took 20 minutes to clear the table of the dirty appetizer plates. Never asked if we wanted another cocktail.. took over a half hour to receive our lunch which was three salads.
My salad had been sitting awhile as it was dry and the grilled chicken was cold and taste in addition to missing some of the ingredients that were on the menu. Waitress was MIA. The general manger Chris was horrible and never checked back on us or asked why the salad was sent back. Very embarrassing as the host to have such horrible service while celebrating birthdays.
The shining light was the bus boy berto who was excellent.
We bused our own entree dishes.
Horrible today!

M
vipMica
San Francisco
62 reviews
Dined on November 8, 2021
Overall4food4service3ambience5

Good food. Quick, fresh and diverse menu

OT
vipOpenTable Diner
San Francisco
54 reviews
Dined on November 8, 2021
Overall5food5service5ambience5

A friend and I met for lunch in the outdoor seating area. It was cool so they turned on the heat lamp, and we were both very comfortable. They have an express lunch menu which is great—especially the flat bread and salad. Definitely a great place to meet some friends for a fun lunch.

SN
SeanN
1 review
Dined on November 7, 2021
Overall4food5service4ambience4

Great happy hour prices, came for the delicious butter cake dessert, which did not disappoint. Took a while for our server to make rounds and to get bread and water out to our tables, but it was a busy Sunday and we were in the self seating section, so it wasn't too bad considering, and everyone working was more than polite and accommodating. Overall, great experience.

N
Niffers
San Francisco
38 reviews
Dined on November 6, 2021
Overall2food1service1ambience2

Food Quality was not up to what has been experienced in the past. The wait staff was HARD to understand and not trained in serving. I know we are supposed to be tolerant during this crisis, but when you are paying those types of prices, you expect a certain level of service and food quality. We had brought friends with us for an evening out who have never been to Paul Martin's and they were less than impressed.
We had to ask several times for coffee during our dessert. I never got a refill on my iced tea. My husband had dry, cracked mashed potatoes and asked three times for a side of gravy that never came. Just a bit disappointing. I doubt if we won our friends over as Paul Martin guests in the future.

OT
OpenTable Diner
San Francisco
1 review
Dined on November 6, 2021
Overall3food4service3ambience4

Our waitress was a bit slow. There were only 3 tables at the time in her section, including ours, and all of us were waiting quite a bit.

We were outside on the patio and there was some type of dinner party on the other side of the partition, so it was pretty loud.

FS
FlowerS
1 review
Dined on October 31, 2021
Overall4food4service5ambience4

Over all the food and service were very good. It was for a special occasion so it was nice.

OT
OpenTable Diner
San Francisco
13 reviews
Dined on October 29, 2021
Overall5food5service5ambience5

Great service & consistently on point from cocktails & apps, to entrees & dessert.

J
vipJodida
San Francisco
24 reviews
Dined on October 29, 2021
Overall2food4service1ambience1

Reservations at 6:30pm. Got sat down and no service until 7pm, not even water. Had to flag down the lady who sat us down. Horrible service. Super crowded. Food was good.

m
vipmeme
San Francisco
24 reviews
Dined on October 28, 2021
Overall3food3service3ambience4

My braised short rib was 1/3 fat. I was very disappointed. this is the first time i've had a bad meal at PM

OT
OpenTable Diner
San Francisco
3 reviews
Dined on October 28, 2021
Overall1food1service3ambience3

It was our 21st anniversary - we wanted a nice meal out but close to home since it was a work night. We’ve had good experiences at Paul Martin but felt rushed by wait staff - even though the place was empty and the food was horrible. My husband got a martini with a bad olive which ruined the drink. I had fish tacos that were dry and the presentation was ridiculous - I’d expect more from a food truck! They basically took the salt and pepper shrimp we had as an app and threw it into some cold flour tortillas. My husband got the quinoa bowl with salmon which he has enjoyed before but this time it was like a bowl of mush. We ate what we could, left and got some burgers. Not ones to complain or send food back but we will not be going back again - sorry to say.

FC
FCgal
San Francisco
20 reviews
Dined on October 28, 2021
Overall4food5service5ambience4

Great food, wonderful service. The only problem was the noise level. Next time we eat inside, not in the patio room.

D
vipDerek
Los Angeles
75 reviews
Dined on October 27, 2021
Overall5food4service4ambience4

Wonderful dining experience. Nice wine selection, consistently good selections.

F
Flowers
1 review
Dined on October 26, 2021
Overall1food1service1ambience1

I made a reservation only to be told the day of that they couldn’t seat us because they would be closing 15 minutes after my reservation time. Why allow customers to make reservations if they know they won’t be open, or can’t honor the time because it’s close to closing??? Disappointed, handled poorly, manager was unapologetic (blaming me) and the dinner was for a significant family event. Definitely think twice!

OT
OpenTable Diner
San Francisco
3 reviews
Dined on October 22, 2021
Overall3food4service2ambience3

Waitress got a lot of our orders wrong

B
Bedazl
San Francisco
43 reviews
Dined on October 22, 2021
Overall5food4service5ambience4

The salmon was not cooked thoroughly. Waiter was great!!

F
vipFoodie
San Francisco
95 reviews
Dined on October 21, 2021
Overall4food4service4ambience4

Loved the salmon on the lunch menu, nicely dressed salad and great cocktails! Nice sitting outside as well.

c
carmic
San Francisco
13 reviews
Dined on October 20, 2021
Overall5food5service4ambience5

Loved the warm butter cake

F
vipFunfoodie
San Francisco
103 reviews
Dined on October 20, 2021
Overall3food3service4ambience3

We dined early on patio and had great service from Zabhullah. Another Pro was nice cocktails, special mushroom soup and the Salmon plank was tasty but for Cons the special halibut with about 6 small overcooked asparagus was a non-inspired entree and disappointing, we didn't hear cost of special so $40 was a shock and not a good value. We're not cheap and recently ordered delicious halibut at fine dining restaurant in Marin for less $$$. We asked to have nearby table distanced but within 2 minutes a party of 6 was offered same table less than 2 ft away and I gently reminded to distance, since many other tables were open. Suggest the table arrangements could be more conscientious for patrons during pandemic. We'd like to go back for the happy hour menu in the bar.

OT
vipOpenTable Diner
San Francisco
2 reviews
Dined on October 20, 2021
Overall5food4service5ambience3

It was great

KA
KarenA
Las Vegas
4 reviews
Dined on October 18, 2021
Overall5food5service5ambience5

My 94 year old Mother was visiting from New Mexico. My nieces and sister and a friend all got to celebrate her at Paul Martins.

FAQs

You can order delivery directly from Paul Martin's American Grill - San Mateo using the Order Online button. Paul Martin's American Grill - San Mateo also offers delivery in partnership with Postmates. Paul Martin's American Grill - San Mateo also offers takeout which you can order by calling the restaurant at (650) 212-7400.

Paul Martin's American Grill - San Mateo is rated 4.2 stars by 2614 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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