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Visited restaurant twice. Both times there was an extremely long wait (over 30 mins). Managed to grab seat at bar 1st visit & food was really good! 2nd time visiting waited 30 mins and no1 bothered to update us on how much longer wait would be so we left.
Decent food with friendly service. Shrimp and grits are great!
The sad thing I’ve been here before with one of my sister and was looking to take another sister out whom had not gone out in a while for health issues. I made reservations for 10pm, when I arrive there the doors were lock with a contradicting sign saying use other door. I went around the building annoyed that a worker look at me from the desk and continued on, as I try to get in. I walk half way around the building, came back n stood at the door, other customers walk up party of4 pull the door waited. The father said to the young lady you guys don’t close till 11. The young lady said if you had a reservation than okay, we are full so we can’t take any more people. I pulled out my phone and showed her my reservation email, she said no the last reservation was at 945pm. I said to her are you saying you will not honor it, it’s a reservation from this establishment online portal, the time slot was available and I choose it. She said no she will not. I was in disbelief of the service. I move 3feet from the door and proceeded to look for a place since my sis was very close, needed a back up plan for the unprofessionalism that has been displayed. A man came out and ask me if I had a reservation, I show him the email plus the confirmation number, he proceeded to explain the same thing to me with a little more information that the cut off was 945pm and he was not sure why they gave one out, when was the reservation made which was around 904 pm, I said the young lady refuse to honor it. He offer a meal on him for tomorrow, that was a gesture but the wrong one. I was out my house for dinner, a treat for my sister that night. He did offer a business card, I declined both. At that time there was nothing anyone could say or do. I was standing in the cold late at night looking for a place to go.. I won’t return, the memories I have of this place is of the last, that’s what I remember unprofessional, unorganized, lack of service. Customer is always right. Need some retraining.
We are sorry to hear about your experience as that is not our standard of service , Honoring reservations are a top priority. We Hope You may return for continued paschal's legacy service.
Great southern comfort food.
Fried chicken and short ribs were delicious.
We had a wonderful fulfilling lunch at Paschals. Definitely worth the visit here. We have been to many places but this is the best!! Thank you to our server MiMi who provided excellent service!!
Great meal for southern cooking and good atmosphere
Made a reservation for 6pm but didn't get seated until 6:30. We ended up a few minutes late to an 8pm show at the Fox.
The food was great, however the wait was at least an hour with a reservation already in place.
You service is slow. Had to wait more than 5 mins to get order. When order came we had to wait for silverware. Other table had to wait longer than us for silverware. Noice level was very loud.
I was very disappointed. We made reservations but didn’t get seated until almost an hour later. Once seated we waited and eventually had to grab someone and ask if he could send a waiter to our table. And the biggest disappointment of all was the food. Once was enough at this restaurant for my family and I
Terrific experience! Very hospitable. Dan was a superb waiter!
The food was delicious, but the wait for drinks and food was terribly long. Service MUST be improved.
Very nice environment for casual dining, polite and attentive staff.
Everything was great!
Always my favorite place to take out of town visitors - food, service, history is all wonderful!
When we arrived early for our confirmed Open Table reservation, we were told “effective today we no longer take reservations.” We did not receive prior warning of this change. In fact, we received a reminder the day before. The server was wonderful. It took an extremely long time to receive our food and it was cold. We will not be back. Thank you for the opportunity to provide feedback.
I was very disappointed with the time we had to wait even though me and my party had to wait almost an hour for our table.I think they should consult us with a coupon to come on a nine busy day
We even had to wait a long time to get our order taken.
I made reservation for 6:30 and did not get seated until 8
The food was delicious but the service coming into the restaurant was mediocre. We made reservations but was told at the door that they do not know why reservations are made because you still have to wait. Our reservation was at 530 pm but we did not sit OURSELVES (at the bar) til after 6pm.
Overall our experience was excellent. My only complaints are (1) tables were not ready at the time of reservation (2) the greeting staff was a bit rude. Once seated however, our server was excellent. She was pleasant, her service was timely and correct. The food arrived in a reasonable time and all orders arrived as ordered.
The food is always good but the wait even with a reservation is terrible. I really wish they would just do better.
Wait time was over 1hr even with reservations! They only had 3 servers on Valentine’s Day! Food was cold when they brought it out.
Would definitely recommend but pack your patience. Wait time was over 30 mins lucked up and got seats at bar. Food was really good. Valet was not outside had to haunt down attendant.
I’ve been to Pascal’s before and had a pleasant experience. However, last night was totally the opposite. My husband and I normally don’t go out anymore on Valentines because of the long wait but decided to do something different this year and he’s never been so I figured this would great. So I made reservation for 9:30 for 5 people well in advance. We drove 2 hours to meet our friends and we were all there on time! We waited an hour to be seated. I saw others that we waiting finally just walk out and leave. By the time we were seated it wasn’t full. It was a while before we were waited on and even longer before the food came out. It was subpar at best not to mention our friend’s Cornish hen was raw inside. So raw until when he cut into it, it was bleeding. The waitress and manager were notified and they were accommodating and took it off the bill and try a few other things to make good which we appreciated. We get it was Valentines Day it would be busier than normal but our overall experience was not the evening we expected.
The food was great, however the service was horrible. I made a reservation for 8:30, got there at 8:28. Spoke with the host only to realize 45 minutes later that He did not check me in. Our waiter was horrible. We had to ask for things on multiple accounts. He barely talked to us. He brought the sides out As he gave us our tickets. It was just horrible
We had a 6:30pm reservation and was seated about 6:50pm which I didn't mind. Then It took another 15 min to get our drink order, then another 15 min to bring the drink order. Then we order our meal which took another 30 min which all our food was cold/warm. It wasn't a night that I want to remember for my wife 58 birthday.
The staff was not prepared for the Valentine's Day crowd. They were short staff, which affected several areas of service which included Host, wait time, delivery of food/beverages, valet parking, being attentive to customers.
Food was great. But service was slow and understaffed.
Amazing service! The staff was attentive and helpful. My grandmothers birthday was amazing
Food was great! Service was poor my girlfriend doesn’t drink alcohol and ordered cranberry juice and wound up with a mixed drink
Very slow night, however there was no one to greet us at the door for about 5 minutes. Once we sat, and ordered, food took about an hour and there were maybe 20 other people in the restaurant.
We had reservations and still had to wait 15 minutes. Then the Hostess forgot we were waiting. Eventually we sat down and waited another 15 minutes before anyone came to our table. I asked the hostess about our waiter/waitress the hostess said “Oh shoot my fault I didn’t let them know you were here waiting “. So she forgot about us TWICE. The waitress wasn’t very friendly or inviting. It almost felt as if we were bothering her and can clearly tell she was annoyed. Not a pleasant experience this time around. I’ve always experienced great service when I come but unfortunately we were disappointed!!
Fantastic family dinner at Paschals. The wait staff was very professional and knowledgeable. Food was delicious; I highly recommend it.
Will was a fantastic server! The food and drinks were great!!
Had a 5:00 reservation arrived at five seated at 5:25. Food delivered but no silverware. I had to take it off another table. Food was good though.
The waitress at the bar was extremely fast and friendly. Also the peach cobbler was Amazing
Great food. Under staffed on our visit.
I can't really rate the restaurant. We arrived for our 8:00 reservation and was told we would need to wait for at least an hour. We went elsewhere.
The experience has always been phenomenal when we go to Paschal’s
I would recommend if you want to support a black business, the hostess took a while to come to the welcome stand, valet was tired and didn’t want valet the car. The catfish was bland, the mac n cheese was loose and extra cheesy, the fried chicken excellent the collard greens good, waitress good.