Parkway Prime Steakhouse & Lounge

3.9
223 Reviews
$31 to $50
Steakhouse
The Parkway Prime is open 7 days a week serving breakfast, lunch and dinner from 6:00 AM - 10:00 PM Sunday through Thursday and 6:00 AM - 10:00 PM on Friday and Saturdays.
Currently we are in Phase 3 of operation which includes 50% indoor capacity and take out. The Parkway Prime is a mid-priced Steakhouse. We also have 2 private dining rooms that can accommodate up to 24 - 45 persons. A full service lounge featuring local and favorite brews, all American wine list and beverage menu. We also feature the DoubleTree ala carte menus for all meal periods.
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What 223 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
food
4.2
service
4.0
ambience
3.6
value
Noise · Moderate
75% of people would recommend it to a friend
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B
Benny
Columbus
2 reviews
Dined 6 days ago
Overall3food3service3ambience4

“Our” table was taken so they had us standing there and seated others that came in after, then brought the wrong food 3 times. Finally brought steaks an no side dishes for 30 min later until after steaks done. Took around 2 hours. Overall bad experience for so so food. To their defense their is a big staffing issue in New York right now.

OT
OpenTable Diner
1 review
Dined on June 11, 2021
Overall2food2service2ambience3

The service was very slow to get food out. The potatoes were not seasoned

OT
OpenTable Diner
New York Area
1 review
Dined on June 5, 2021
Overall4food4service5ambience3

Husband and I celebrated our 40th Anniversary. This restaurant wasn’t our first choice but we wanted a good steak. The waitress was super friendly and attentive just enough. There was a wedding going on in another area of the hotel but many of the guests were drinking in the bar and it was super noisy and crowded so we elected to eat outside. It was super windy out but warm. We both got the filet and both were over cooked but tasty and edible. The menu linked to open table is not updated. Everything was at least a dollar more but the entrees did not come with anything like open table says. You had to buy everything a la cart. The waitress did surprise us with a dessert to share for our anniversary. Over all we would go back. I did enjoy my pricey In The Mist drink. My husband was disappointed with the beer selection.

OT
OpenTable Diner
Cleveland
1 review
Dined on May 22, 2021
Overall3food3service3ambience4

We ordered 3 filet they were not cooked as ordered and they were cold. We waited a long time so we ate them. They did have a very good taste but not warm. Served a cold baked potato that was old old old. Also had a huge bad spot in it. This I did return. The next potato was warm but was also a steamed old potato. The color was yellow and very starchy. Not a true baked potato. For the price I expect a little better. Drinks went unfilled many times and they were served in such small glasses that sodas and waters were empty several times during the meal.

OT
OpenTable Diner
1 review
Dined on May 22, 2021
Overall5food5service5ambience5

Quick overnight in Niagara Falls was topped off with a very nice dining experience at Parkway Prime, food was excellent, service was friendly, atmosphere on the back patio was quiet.

OT
vipOpenTable Diner
Minneapolis
1 review
Dined on May 15, 2021
Overall1food2service1ambience3

Atrocious service. Waited 50 mins past my 7:30 reservation and there were about 20 other tables in similar situations. Front desk had multiple meltdowns and telling everyone who she didn’t care. The amount of attitude was off the charts from the front desk and manager.

The food was not worth the wait. They had to redo my son’s order multiple times.

This restaurant is in a convenient location - inside the Doubletree and very close to the Falls. But I would avoid until they fix their management.

Parkway Prime Steakhouse & Lounge
Responded on May 21, 2021

Thank you for your feedback, and I apologize for the lack of standards presented that evening. The head manager did have the evening off and from your feedback provides valuable continuous training. We have made adjustments on how we will be handling seating moving forward and our restaurant continues to evolve as we increase staff. I will hope you give us another opportunity because our entire limited team works very hard. Thank you for your time.

Report
OT
OpenTable Diner
Naples
1 review
Dined on May 15, 2021
Overall2food4service1ambience3

The food was the only thing stopping this from being a 1 star. 2 top, took 2 hours and 25 minutes to dine, and not because we were enjoying our time.
- 20 min to get asked what we wanted to drink, and lots more waiting to actually get it.
-Food actually came too fast after getting soup and salad.
-And then we waited over 25 minutes of being completely done before our server came over to ask if we wanted dessert/ the bill. She’d disappear for long periods of time.

We understand they were most likely understaffed a bit, but the manager was terrible and we didn’t even ask to speak to her. (slamming plates when clearing a table, and acting annoyed when another table couldn’t remember.
which salads they ordered). Hostess seemed worthless as the manager took over her job too and after that hostess just wandered. Tip: instead of trying to fill every seat with the line of people waiting, perhaps just say your reservations are booked and you don’t have anything available for a few hours- give the servers some time to breathe.

Pretty decent food, but also pretty high prices for a hotel restaurant. Wouldn’t return.

OT
OpenTable Diner
New York Area
1 review
Dined on May 15, 2021
Overall1food3service1ambience1

Very bad experience was very disappointing since it was a friends birthday and we weren’t from here

OT
OpenTable Diner
New York Area
1 review
Dined on May 15, 2021
Overall1food1service1ambience4

Waitress was inattentive to the needs of our table, and to the needs of surrounding tables. She did not check on us once. When she came to take our order, I asked for a wet rag to remove dried food from the previous table and she went and took another table’s order who was seated after us. Another neighboring table was seated and waited 25 minutes before they even had their drink order taken. We had been there one and a half hours before our entrée made it to our table. When the $110 dinner for two tomahawk steak finally made it to our table, it was cold as it had been sitting for a while. When these issues were addressed with the manager, she stated that people don’t want to work because of the pandemic. I feel that’s a poor excuse for the lack of service. If that is the case however, they should seat guests in a manner that doesn’t overwhelm the staff, not to how many tables are available.

OT
OpenTable Diner
New York Area
3 reviews
Dined on May 9, 2021
Overall5food5service5ambience5

The displays were so lovely. The room opened a few minutes late, but it was worth the wait. Most moms got a flower, but it was not consistent. They had a sax player, NICE touch. Our waitress Sandra was kind, attentive, snd patient with my kids. Plenty of wait staff, all of them greeted us as we passed by. The prime rib was very good. All the sea food was correct temperature and good. The only item not good was the biscuits and gravy. The biscuits were so hard you could hurt someone with them. Too long of wait at the carving station. The dessert table was fantastic, lots of variety. If you are at the Parkway, you have to mention the view right! The river view from almost every table. Sarah the banquet director outdid herself. Thanks for the great Mother’s Day brunch.

a
alyssa
New York Area
2 reviews
Dined on May 8, 2021
Overall4food5service5ambience5

needed to find a restaurant last minute to celebrate my birthday & im glad we came here. i knew from looking at reviews i didnt have to worry. food was good. our waiter sandy was very helpful & polite. definitely an excellent atmosphere, wasnt overcrowded. perfect place to come if you’re celebrating something .

AW
AmberW
New York Area
1 review
Dined on May 8, 2021
Overall1food1service2ambience5

We had a party of 10. One person had alcohol the rest of us had water and felt like we kept having to ask for pitchers to be filled up. Our brother got the 44 dollar steak and it was not good tasted as if it was soaked in water for days before it was cooked. The rest of the items were very unseasoned and tasteless. We had reservations for 630 and we were there for 3 hours! We waited for 2 hours for food!

SB
ShakinaB
San Francisco
1 review
Dined on May 8, 2021
Overall4food4service5ambience4

Food was good, however our first experience there was amazing. Maybe they changed chefs. Food is still worth it just not as good as it was pre-pandemic.

MW
MichelleW
Charleston
1 review
Dined on May 1, 2021
Overall5food5service5ambience5

Sandy the waitress was so pleasant and nice. We were celebrating my husbands birthday and it was everything we had hoped it would be.

OT
OpenTable Diner
New York Area
2 reviews
Dined on April 24, 2021
Overall4food4service3ambience4

Very pretty view of river. Food was good. Service was a little slow, but over all not a bad place unwind and enjoy a meal

OT
OpenTable Diner
New York Area
7 reviews
Dined on April 16, 2021
Overall5food5service5ambience5

Great food and service! We will definitely be back! Our server was excellent, she did a great job of reading the table. She connected with us and made us feel important. I would love to have her as a server again!!

OT
OpenTable Diner
San Francisco
1 review
Dined on April 16, 2021
Overall5food5service5ambience5

Great service, setting, and food. Thank you!

DK
vipDomoniqueK
Atlanta
5 reviews
Dined on April 13, 2021
Overall4food2service3ambience5

Overall drinks was good celebration of my 49th Birthday

OT
OpenTable Diner
Baltimore
1 review
Dined on April 11, 2021
Overall5food5service5ambience4

Great food, service and a pretty good view outside.

PP
PleasedPatron
New York Area
3 reviews
Dined on April 10, 2021
Overall3food3service5ambience3

The food was prepared well but some was not fresh, it was lukewarm.

CM
ChaceM
New York Area
1 review
Dined on April 9, 2021
Overall2food1service4ambience4

Nice setting , service was fine however the food was not worth the money , steaks were over cooked , sides were cold and tasted poor , and I’m pretty sure my daughters burger was soy ... very disappointed especially for the money !

h
helene
New York Area
5 reviews
Dined on April 8, 2021
Overall4food5service5ambience4

The salad was delious and the prime rib sandwich was equally good.
Our server, James was very accommodating and provided excellent service

OT
OpenTable Diner
Philadelphia
4 reviews
Dined on April 7, 2021
Overall2food1service3ambience4

Reservation was for 8pm, but we were seated late. The room’s temperature was very cold, and it was cold outside. The waitress took a while to greet us for our initial drink order, while we were sitting there freezing. The appetizer and entree came out at the same time. The table had no utensils or napkins. She brought them out with the food. The food was hot, but the flavor wasn’t that good, especially the appetizer. We were not pleased. It was evident that they were short-staffed, and needed some help.

OT
OpenTable Diner
New York Area
9 reviews
Dined on April 6, 2021
Overall2food2service2ambience1

This restaurant is right at the entrance of a hotel. Literally no ambiance for a fine dining experience. Would not recommend at all.

OT
OpenTable Diner
New York Area
3 reviews
Dined on April 4, 2021
Overall4food4service4ambience5

Great ambiance and food.

T
Tayzugs
New York Area
1 review
Dined on April 3, 2021
Overall5food5service5ambience4

Great service, great food! Only thing that could have made it better is if the brussel sprouts were a little more seasoned

DG
DanteG
Pittsburgh
1 review
Dined on March 27, 2021
Overall5food5service3ambience5

Take your significant other here for a date night! The food was reasonably priced, the staff was very nice and the views of the Niagara River were beautiful.

PP
PaulP
New York Area
1 review
Dined on March 27, 2021
Overall4food3service5ambience3

Chairs are fabric and stained. Big turnoff. Delmonico steak was mediocre. Filet was perfect. Sandy was an excellent server!!

OT
OpenTable Diner
New York Area
1 review
Dined on March 17, 2021
Overall5food5service5ambience5

My fiancé and I visited for my birthday and we had an amazing experience! Our server was so attentive and caring, she made my birthday even more special with a dessert and kind words. We will 100% be back 😊

MR
MatiaR
Washington DC
2 reviews
Dined on March 13, 2021
Overall4food5service5ambience5

We were seated pretty quickly and greeted. The food was reasonably priced, however the drink, which was a side car was a bit overpriced. The bacon cheeseburger and prime rib sandwich was delicious along with the smoked Gouda macaroni and cheese. I’d definitely come back when In the area.

NM
NancyM
New York Area
1 review
Dined on March 7, 2021
Overall5food5service5ambience5

Elaina was a great server. Very attentive and kind. She catered to all of our needs in a timely matter. Food was excellent.

SS
SerenaS
New York Area
1 review
Dined on March 6, 2021
Overall5food5service5ambience4

Beautiful place for some finer cuisine with excellent service and delicious drinks.

JM
JasonM
1 review
Dined on February 24, 2021
Overall3food2service4ambience1

The food was decent, but not spectacular. 1 of us got the man n cheese with the blackened chicken which was OK. 2 of us ordered steaks, the sirloin can out cooked properly but was lukewarm at best, the other was the ribeye and was undercooked. Best part of the meal was the bread basket and cheesecake. Do not recommend, not worth the money.

OT
OpenTable Diner
New York Area
1 review
Dined on February 20, 2021
Overall3food3service3ambience3

Food came out different than excepted.

OT
OpenTable Diner
New York Area
7 reviews
Dined on February 20, 2021
Overall4food5service4ambience3

Nice bar area, but the main dining areas appeared very simple.. no decor other than the tables and chairs... oh and a small vase with one fake flower. The dinner for 2 was awesome could be shared with 4 if you get an appetizer like the meat and cheese board. Lots of restaurants around the area were closed. We went there for lunch, but asked for the dinner menu.

AM
AmandaM
1 review
Dined on February 19, 2021
Overall1food1service4ambience3

We ordered the dinner for 2 n when we got it, it was cold we said we didn’t want it any more but the manager tried to bring us out another one even after being told we didn’t want it our server was great however very kind and listened to us

OT
OpenTable Diner
1 review
Dined on February 17, 2021
Overall5food5service4ambience4

The meals were delicious, we went for 3 breakfasts and 2 dinners during our hotel stay. Everything was superb every time. Kuddos to the chefs!!!

L
Lee42
San Francisco
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

When we arrived our table was ready, we did not have to wait. The food was beyond delicious. It was made to our liking. The atmosphere was very romantic. Everything was beautiful. The staff was right on point with everything. I would definitely dine here again.

DS
DavidS
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

Had a great time at Parkway prime Steakhouse & Lounge!
The food was delicious, the server was knowledgeable and polite, and the live music that evening was spectacular.
Highly recommend.

MM
MarkM
New York Area
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

We had a terrific Valentines dinner. The staff was excellent, the tables were nicely spaced for social distancing and the food was excellent.

FAQs

Parkway Prime Steakhouse & Lounge offers takeout which you can order by calling the restaurant at (716) 524-3347.

Parkway Prime Steakhouse & Lounge is rated 3.9 stars by 223 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.