Park Street Kitchen
Basically lives up to general restaurant principle of avoid hotel restaurants if you can. Overpriced for the quality, servers that did not know much about the food, and food that was underwhelming. First and last time there!
This is a perfectly decent, though somewhat higher priced, option near the Wells Fargo Arena in Des Moines (it's connected to the Arena by skywalk). There variety of menu choices available is modest. We had two different dishes - the chicken and the salmon. Both were decent, the chicken was a little dry. The presentation is clearly a priority, and the dishes looked lovely when they came out. The wine pours are generous. The place is fairly brightly lit, and ambiance is somewhat average. Bar service to tables at the restaurant seemed to be delayed by a large convention event when we first arrived. So, while things were generally just fine, the price was above where an expectation of "just fine" sits well.
Hands down one of the best meals we’ve had in Des Moines. They even prepared bespoke martinis for us.
Although the food was good, I would not recommend. I was surprised that the setting was within the hotel lobby. I wasn't expecting this after I had glanced at the on-line pictures. Also, the time to get our food served was an hour, for Ravioli. Even more, is was under cooked and the center was cold.
We were surprised at how empty this place was on a Friday night. We literally had the only reservation.
We noticed the other reviews all seemed to be very positive from reviewers coming from cities like Chicago and San Francisco where they actually know something about good restaurants, and negative from locals (which doesn’t surprise me since the reviews were not for an Olive Garden).
We gave it a shot before a show and were shocked at how empty it was. It took a few minutes for us to be seated, but not horrible. The waitress was very friendly and helpful with suggestions.
It did seem a little odd how long it took to receive items after ordering, but we never felt ignored, the kitchen likely also services the rest of the hotel as well (we saw plates going to the bar area).
And when the food arrived, it was worth the few extra minutes. I had the slow braised ribs and I could’ve eaten it with a plastic spoon. The meat fell off the bone and melted in my mouth. My SO had the ravioli, which were good, not quite filling enough.
Overall this place deserves a higher rating, but the locals would apparently rather go to Cracker Barrel so they can eat faster.
The environment was fabulous however we had some rough service. It was clear the restaurant was under staffed for the number of customers, so various basic service things such as drink refills and getting our checks were very slow. Our waitress was extremely friendly when at our table, and good to respond when something was needed but it was hard to get her attention as well. Again, this was definitely a staffing issue as I dont think they anticipated the number of customers for a concert
Everything was so good! The food was amazing and the staff was better than amazing! Loved it
All three courses were presented so wonderfully!
One of the best pork chops I have ever been served. Blueberry vanilla panna cotta was light & perfect.
Visited last night for restaurant week hoping to have a good experience. Over all the service was not good. Took an extremely long time to get food or drink. Thinking that restaurant week would mean they are going to put out their best left me disappointed. The 1st course of the meal was the best by far. Other courses were lacking. In spending $100 for a Tuesday night I would have expected a lot more. Most likely not going to return to this location.
We went for their restaurant week special. It was good and an excellent value.
We came for restaurant week and loved our food, especially loved the salmon toast and panna cotta. Our service was slow, but it was restaurant week. Would definitely recommend and dine again
I was there for restaurant week so we had a special menu, but we did try the mushroom pizza. This was the best pizza crust I think I have ever had. It was chewy without being tough and delicious. Basically it was a perfect Neapolitan crust. The special appetizer I had was the burrata caprese. This was spectacular. The pasta was good (needed just a little salt) and I took it home for leftovers and it was even better the next day! The dessert with blueberries was out of this world. I have thought about going back again this week just to have it all again!
I was just so overly impressed with this restaurant we almost skipped because it was in a hotel lobby. Which is the ONLY downfall of the restaurant. There is an open wall between the lobby bar and the restaurant. The noise from the bar traveled into the restaurant. It wasn't so loud we couldn't hear each other at the table, but it created a din of noise. Our server was awesome. I just loved it. I can not say enough good things. I will go back.
Went during Restaurant Week. The Burrata Caprese for appetizer and panna cotta for dessert were both fantastic. The mushroom pasta I wouldn’t recommend. Will definitely go back and try more things!
Quiet, easy to have a good conversation. Good food and good service
Located in the downtown Hilton Hotel, I thought the Park Kitchen would be a great place for lunch. The menu is fairly limited but the food was very good. Even though it was a little after 1, the service was slow and the restaurant wasn’t busy. I think that it caters more to the breakfast and dinner for the hotel guests.
I recently visited the Park Street Kitchen for a business lunch. Since it was a beautiful day, we were able to sit in the very pretty outdoor dining area. The three of us all ordered different items from the menu and all sere served hot and as ordered. They were all tasty and enjoyable.
Unfortunately, the restaurant appeared to be very understaffed at noon. We were seated promptly but then waited 15+ minutes for someone to take our drink order. Since is was obvious that staffing was a challenge, we also ordered our meals at that time. The food came out in a timely manner, but was quickly dropped off and the server went on to other things inside the restaurant. I realized that we did not have silverware and had to go ask a server for some. It took almost another 10 minutes before it was delivered. The three of us all ordered different items from the menu and all sere served hot and as ordered. The meals all tasty and enjoyable.
I would return for the food, but I'm not sure that I will take the risk of service not improving.
Mike, thank you for taking the time to share your feedback. We love hearing that all three meals were hot, tasty and enjoyable! However, we want all of our guests to be just as impressed by our food as they are our service and sincerely apologize for the experience you had. We value your review and are taking it seriously as we continue to grow our customer service training and standards . We hope you decide to give us another chance. We would love to have you back in the restaurant!
Thought we were going to a Sunday brunch, but were told brunch was on Saturday. Regular menu was not anything special. Outdoor patio was OK for a hotel.
ThomG, thank you for sharing your experience with us. We are so sorry for the confusion surrounding our brunch menu as we know how frustrating that must have been for you. We hope that you are able to join us on a Saturday to enjoy our brunch as we think you would truly enjoy it! We value your feedback and appreciate the time you took to write this review. If you have any additional comments please reach out to us at 515-645-4065.
After reading the review in the DSM magazine, we were looking forward to homemade pasta, slow-simmered meatballs and their signature pork tenderloin dish as featured in the magazine. To our disappointment the menu was littered with typical hotel food, although their were two " Mediterranean dishes" on the menu, Pizza and spaghetti and meatballs. The experience make us wonder who wrote the review for the magazine.
RitaB, we are so sorry to learn you had a disappointing experience with us. Please accept our apologies for not providing you with the dishes you deserved. The day you dined with us we were not serving our full menu due to previously planned activities in the hotel. We would love to invite you back to our restaurant on an evening we are serving our full menu. Please provide the best phone number to reach you at or call and ask for our Restaurant Manager, at 515-645-4065.
Fast service and delicious food with great cocktails
Way over priced and small portions. Wait staff acted like they hate their jobs. I'll never eat there again
We are so sorry not to have met your expectations in regards to our pricing, portions and customer service. We appreciate you taking the time to share your feedback and would like to assure you that we are taking it very seriously. We will use your review to help guide us as we continue to improve our restaurant and customer service. If there is anything in addition to your experience you would like to share, please reach out to us at 515-645-4065.
Mediocre food, average service. Nothing special about this restaurant. Pricey !
Bizarre - food was fine but service was clueless. They told us they didn’t open until 5 (it was 5:45 when we got there), and they couldn’t find us a server. Brought the wrong drinks and just generally seemed annoyed they had to serve us. Won’t go back.
Excellent meal in a modern setting. Servers were polite, competent, and knowledgeable. Try the salmon toast, delicious! Small but interesting drink menu as well.
Didn’t realize there would be such a limited menu due to the concert.
Service was extremely slow, although staff was friendly and apologetic. Seemed like they were understaffed and now sure what to do. Food took an hour to get out. The server said it was because of the salmon that my husband ordered. Last time I checked salmon takes 10 minutes max to cook. Food was ok, but expected more for the price and the fact that the restaurant is in a Hilton hotel. Disappointing.
Mother's Day brunch was nice except for the potatoes. Really bad. The disappointment was Open Table. Arrived at restaurant and they could not find my reservation.
This was our first time and a very pleasant one. We came on Mother’s Day and the buffet stations were great. The buffet stations that were hot were hot and the fresh cold buffet stations were nicely kept fresh and cold. Very good service as well. Will come back again.
Their Mother's Day brunch was FANTASTIC! We were totally blown away by how thoughtfully everything was done. There was a wide array of things from prime rib and omelets to smoked salmon and a bacon bar. The rose bar was also awesome. We will absolutely be back for lunch and to sit on the patio!
Excellent food and variety for the Mother’s Day brunch. Everything I ate was delicious. Very nice atmosphere. Clean restaurant with great service. Would highly recommend.
We had Easter brunch at Park Street Kitchen and our entire party (4 adults), were very impressed. The food stations were scattered throughout the dining area so there weren't any long lines or congested areas. All the food was delicious and all tasted and appeared to be very fresh. I can honestly say they served the BEST french toast I've ever tasted! It was obvious that the Chef in charge of the brunch was highly invested in producing a delicious brunch buffet that was out of the ordinary and presented beautifully.
Great location, staff and food. Not too crowded. Went for Sunday brunch. Was very pleased. High end food. My compliments to the chef, he was out making sure everything was going well. Will come back!
Very good experience. Would recommend!
The food was exceptional. The wait staff we all very attentive and polite. We sat in the bar area because we wanted to watch some of the games that we on at the time we were there Sunday.
I had a burger, others in my group had a sandwich and a pizza. All were delicious.
Happy Hour goes all day long on Sunday which made the experience that much better:)
We were the only ones in the restaurant and the service was perfect. Like our own private oasis. The ricotta and honeycomb plate was delicious and I would heartily suggest it as the beginning of any meal.
We dined on a slow night (surprising as it was a weekend with lots going on in nearby Des Moines venues). the menu is interesting, while limited, and the prices seemed reasonable. We had two entrees and some wine. Both entrees were underwhelming. The short ribs and root vegetables came from the kitchen barely warm, as if it had sat for a while. We pointed this out to our server who was good about bringing it back to the kitchen, returning a bit later with a 'remade' plate that was only slightly warmer. The flavor was okay (mostly because of the sauce which was very nice) but the meat was on the dry side, and the vegetables and (mashed) potato bed were bland. The second entree was the lasagna... an unappealingly saucy dish with pasta that was nearly undistinguishable from the thin melted ricotta and sauce. The ragout element was the only bright spot of this bland dish.
With (much) more attention to detail from the kitchen, this could have been a nice meal, but it fell way below expectations given the pedigree of the chef and location within a new (and very attractive) Hilton.
I think this gem is a secret to people NOT staying at the Hilton. Was a super experience.
Food was good but the service was lacking. It took about 15 minutes for the server to come to our table after I was seated. The restaurant was completely empty when I went. Maybe it was just a fluke but I expected way more. The menu is also pretty limited as well
It appears that not many people know about this downtown location yet and there were few people there the night we attended. The Ambiance is a bit sterile but overall we had a very good experience with excellent food and a very attentive staff. Big Applause for the hanger steak and the creamy vegetable soup which was loaded with pureed mushroom. Yummy
We were seated right at our reservation time and the waitress was friendly. However, we waited over an hour to get our appetizers, food, and drinks. The waitress was kind enough to comp our meals especially since we didn’t even get one of the pizzas we ordered. The volume of the restaurant was so loud you couldn’t carry on a conversation.
Park Street Kitchen is rated 3.7 stars by 51 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.