We celebrated my parents 65th wedding anniversary. Our waiter was Jim and he was one of the best wait staff we’ve had in a long time. He was helpful in ordering, spitting the check with my sister, (who is a hard person to wait on), was prompt with our orders, and gave us a few jokes along the way. We enjoyed the night! Thank you so much!
Wow!! 65 Years of marriage what a wonderful milestone. Please extend our congratulations to both of them. Thank you so much for your kind words! I will make sure Jim knows about your review! If you ever need anything please let us know. We hope you visit again soon. Thanks Mike Kelley Area Director
Took 1 hour and 45 minutes skipped desert. Less than 1/2 the tables were seated, so not busy, especially for a Saturday night. Took 10 minutes to get a waiter to get a drink order which we were hungry so ordered an appetizer (crab stuffed mushrooms) with the drinks. Got the drinks in a few minutes but 20 minutes later one app shows up then a minute later waiter shows up with the same app and took our order. About 45 minutes later our order shows up entrees were much better than the app it was awful. No drink refills until after we finished our meals then asked for coffee, got that quick 1-2min, but, then waiter disappeared again. 20 Minutes later got the check. Got open table notice saying we missed you, girl at the front desk said, yea its a lot of work to check us in "don't worry about it" I said please check us in. She huffed a bit but did it.
Hello my name is Mike and I am the Area Director. I am so sorry to hear about you issues. If you can private message me your contact information I would like to find out more details. Thanks Mike
We were there for my mom’s birthday. Our waitress was very nice and efficient. Food was good! We’ll be back!
And the people working at the hostess stand were very accommodating!!
Hello my name is Michael and I am the Area Director. I am so glad you enjoyed your time at our restaurant. Please wish your mother Happy Birthday from all of us!! Thank you so much for the feedback on the hostess too!
The food quality is excellent and the prices are reasonable.
Hello my name is Mike and I am the Area Director. I am so glad you enjoyed your time at our restaurant. Thanks for the feedback and Are there any certain craft beers you would like us to look into? We hope you will visit us again soon.
I WAS NOT HAPPY WHERE WE WERE SEATED, AT A TABLE NEAR THE TAKE OUT AND OUTSIDE SEATING.
Hello my name is Mike and I am the Area Director. I am sorry to hear you did not like where they sat you. Please feel free to ask the host for a different table if this ever happens again. You can also put in a request for a certain area of the restaurant when you make your reservation. We always try to accommodate these request. We hope you will visit us again soon.
I had let you know we weren’t happy with our last few visits so the district manager, Mike, called me to apologize and sent coupons. My husband, our friends, and I gave you another try and had a better experience. Thank you!
Hi Cathy, I am so glad to hear of your good experience. If you ever need anything please let me know. Thanks Mike
Had an amazing night.. food was great.. service was exelent
Hello my name is Mike and I am the Area Director. I am so glad you enjoyed your time at our restaurant. If there is anything we can do better please let us know. We hope you will visit us again soon.
It was great! I really enjoyed myself.
Hello my name is Mike and I am the Area Director. I am so glad you enjoyed your time at our restaurant. We hope you will visit us again soon.
We are regular customers, but have decided we’re not going to return. My husband normally gets the chicken scallopini. Second time in a row it was not hot. Last time he sent it back, this time he didn’t bother. One of my friends and I had the grilled salmon, which was good, but our broccoli was cold. My other friend had a rigatoni dish. When I mentioned my broccoli was cold, my friend said hers was as well. That’s when my husband mentioned his food wasn’t warm, my friend that had the rigatoni said his was barely warm as well. Our Calamari was uncooked and we sent that back at no charge.
As I said, we used to go there all the time, not going back.
Thank you for listening, Cathy Dale
Hi Cathy, My name is Mike and I am the Area Director. I am so sorry to hear about the problem with the cold food. I would like to get some more information from you. If you could send me a private message with your phone number so we can contact you about the problem that would be great. Once again I am so sorry. As you know from prior visits that is not us and I am working to remedy the situation. Thanks
One of favorite places to eat. We love this place.
Hi my name is Mike and I am the Area Director. Thank you so much for the kind words and we look forward to you visiting us again. Thanks again!!
Always a pleasant experience
Hello My name is Mike. I am the area director. I am very glad you always enjoy your visits. We hope you return really soon.
This was our second time here & we really like it. We had guests from Calif & this restaurant was high on our list to take them to. We all loved the food & the service was great!
Hi I’m Michael. I am the Area Director. I am So glad you visited us again and even brought friends. If there is ever anything we can to to make your experience better just let us know. We hope you visit us more and bring all of your friends!!
A friend recommended this restaurant to us, we moved to Indiana from Chicago. Our food was amazing, our waitress was very kind & took very good care of us. We loved the ambience & with having a reservation, we we're seated very promptly...highly recommended
Hello My name is Michael. I am the area director. I am very happy your friend recommended us. Welcome to the area. We hope you become regulars and we see you often.
Excellent food, great customer service, joyous experience and I will be back.
This is great to hear. Thank you so much for the positive feedback. My name is Mike. I am the area director and I hope you visit us again soon.
3 of us went for dinner. The bread was excellent. Too bad the rest wasn't. I was embarrassed because I suggested this Restaurant for dinner. No one liked it. Fast food would have been better. My suggestion-don't waste your time or money.
Hi my name is Michael and I am the Area Director. I am so sorry for the problem and I will call you at the number you provided so I can find out the details. Thanks
Hello My name is Mike. I am the area director. I am very glad you enjoyed your visit. I hope you had a wonderful Father’s Day. I hope you will visit us again soon.
Server was excellent. Salmon meal was good. Chicken Parmesan meal was awful. Triangle formed frozen chicken things deep fried very well done (dark, dark brown). Dry and not very tasty. Spaghetti, sauce and the side of veggies were great. Too bad about the chicken. It was always terrific when it was a real chicken breast.
Hello My name is Mike. I am the area director. I am very glad you enjoyed your meal with the exception of the chicken. We recently tested several products and the majority like this preparation the best. We will keep our ears open for more feedback. We may have to re-evaluate this choice. Thanks for your feedback
We were seated upon arriving. Our waitress was very kind and helpful. The food was delicious.
Great y to hear you had such a nice visit. Hello My name is Mike. I am the area director. If you ever need anything please feel free to let us know.
Server was great, put a large table in the back and catered to the 3 children there too. Everything was on time and appreciate the service and quality!
Hello My name is Mike. I am the area director. I am very glad you enjoyed your visit and the kids had a good time. I hope you will visit us again soon.
As always, food was very good and service was great even though it was very busy.
Hello My name is Michael. I am the area director. I am so happy you always have a great time with us. I hope you visit us again really soon.
I ordered the chicken parmesan & instead of actual chicken breast pieces, I was given 3 triangular shaped pieces that were like frozen processed chicken
This is not what I expect at an Italian restaurant!!!
I was there to celebrate my sons graduation and we were treated great. The food was great the atmosphere was excellent and our waitress was very engaging, helpful, friendly and attentive. We were very pleased
Hello Mario my name is Mike and I am the Area Director. We are very happy to hear you choose us to celebrate your sons graduation. Please extend our congratulations to him. We are so glad you had a great time. We hope you will return to visit us again very soon. Thanks
I was here on a busy Saturday night, yet service was prompt and efficient. The homemade bread and olive oil before the meal was enjoyed by all. Large menu with all the Italian classics and their own "Sizzilini" with your choice of meat was outstanding. Large portions and reasonable prices.
Hi My name is Mike and I am the Area Director for Papa Vinos. Thank you so much for the great feedback. I am so happy to hear how much you enjoyed your visit. We certainly hope you will be returning to visit us real soon.
we came in after our daughters graduation and for as empty and the number of waiters there were, our service was very slow and poor
Hello this is Michael and I am the Area Director. Thanks for visiting our restaurant. I am so sorry the service was slow. If you could private message me your contact information and a good time to call I would like to find out more details. Thanks
Very small portions and not enough Alfredo sauce on the fettuccine. Won’t go back for many reasons.
Hi Dianne, My name is Mike and I am so sorry to hear you meal was not up to your expectations. I would love to get more details concerning your visit. If you could Private Message me your contact information and a good time to call I would like to see if there is anything I can do to make it up to you. Thanks
Our waiter Hanson was amazing. Personal, friendly, and very attentive. Much appreciated.
Hello this is Michael and I am the Area Director. Thanks for visiting our restaurant. I am glad to hear Hanson took such great care of you! Next time I see him I will be sure to commend him on a job will done. Hope you visit us again real soon. Thanks
Hello this is Michael and I am the Area Director. Thanks for visiting our restaurant. I am so happy to hear you Celebrated a Graduation with us. It is definitely a major milestone in our lives!! Congratulations to the Grad!! We hope you return to visit us soon. Thanks
Everything was good. Nice service and meals came quick.
Hello this is Michael and I am the Area Director. Thanks for visiting out restaurant. I am so happy to hear you enjoyed your meal. If there is ever anything we can do to better assist you please let me know. We look forward to you returning again. Thanks
We visit the area every year and never miss Papa Vino’s. It is a unique experience.
Hi my name is Mike and I am the Area Director. I am so glad to hear you make a point of visiting us every year when you are in the area! We look forward to you returning. Thanks
It was very disappointing. I made a reservation in advance and requested a table not a booth for a specific reason and was told because they were way over booked they didn't have a table we had to have a booth. I explained to the hosted thats why I made a reservation and want to speak with a manager. I explained the situation to the manager and he apologized and said he would get a table ready. The table was located directly in front of wait staff access the bar. It was very disappointing . This is a restaurant I will not be returning too.
We had 2 orders of chicken marsala with sauce that was cold and watery with no wine taste at all. Burnt chicken which was also cold. We also had 2 orders of chicken scallopini which were soggy. The hostess was very concerned about the 109 person party and a 30 person party being too much to handle... We went there celebrating a 75 the birthday. Major disappointment.
Hi my name is Mike and I am the Area Director. I am so sorry you had the problem With you food. Please accept my deepest apologies. We did have several large groups but I am not sure why the hostesses were telling guest about their concerns. Once again I am very sorry for this. I will address these issues with the managers and staff. If you could send me your contact information I would like to discuss the matter further and hopefully restore your faith in us. Thanks
It was a Friday night at about 6:30pm local time and they were out of bread! They were announcing a 30 minute delay until additional bread would be made. This set a poor tone since normally bread is available at the tables at the start with a dipping "sauce". Otherwise, the food is good and reasonably priced. Service was worse than usual but normally it is good.
Hi my name is Mike and I am the Area Director. I am sorry for the delay in the bread and the less that normal service. I will get to the bottom of the bread shortage. If you can private message me your contact information I would like to find out more details about who your server was and what happened. Thank
They were kind enough to hold our table so that we could seat all of our family and friends. The servers were very nice and attentive.
Hi my name is Mike and I am the Area Director. I am so glad you enjoyed your visit. We look forward to serving you again.
Would have been perfect with more meat sauce on the food.
Hi my name is Mike and I am the Area Director. I am so glad you enjoyed your visit. Next time you visit just let your server know you would like extra sauce they will be happy to accommodate that request. We look forward to serving you again.
We usually experience a good meal when visiting Papa Vino's, however this visit was not the case. The entree was mediocre at best -- I ordered spaghetti with meatballs and had to request extra sauce since there was barely any. Although the waitress quickly provided me with a bowl of additional sauce, I made the mistake of answering "marinara" as I found the sauce to be very bitter and not the same sauce that was on my plate. I also noticed that my husband had attempted to season his fettucini alfredo with salt and pepper as he found it flavorless. Very disappointing meals this time, although we will be giving Papa Vino's another chance as we do like the food when it is prepared correctly and am hopeful that this was an exception and not the rule!
Hi my name is Michael and I am the Area Director. I am sorry about the issues with the sauce. If you could send me you contact information I would like a chance to make it up to you and regain your faith in us. Thanks.
We reserved a table for 7:00 and we arrived 5 minutes early. We were not seated for another 30 minutes. Also, the food quality has gone down hill the last few years.
Hello I am the Area Director for Papa Vinos. I am so sorry for the delays in seating. I would Ike to speak to you about that and the concerns over the food. Please private message me your contact information and I would be happy to find out more details. Once again please accept my apologies.
Hi my name is Mike and I am the Area Director. I am so glad you enjoyed your visit. Hope the Birthday person had a great time too!! We look forward to serving you again.
It seems our waitress may have had too many tables in addition to our party of 10. The veal marsala was very strong wine flavor and the sauce was not very think...may have needed to be "reduced" longer. One meal was not hot when served. The waitress was attentive and brought extra drinks very timely. She was just very busy!
Hi my name is Mike and I am the Area Director. I am so glad you enjoyed your server. I will look into the sauce reduction issue and the number of tables your server had that evening. We look forward to serving you again.
Great menu and prepared perfect.
Service was excellent. We were not rushed to finish.
Hi my name is Mike and I am the Area Director. I am so glad you enjoyed your visit. We look forward to serving you again.
Everyone in our group has exceptional food, except me. I thought the gluten free pasta would be much better. It was edible but not delicious. I've had much better GF pasta from a box at home and at other restaurants not known at all for Pasta. I would have sent it back but we waited so long already (apparently Prom night overwhelmed the kitchen). Our server did a great job keeping us apprised of the ETA and credited us for the super long wait without us even asking.
Hi my name is Michael and I am the Area Director. I am so glad you enjoyed your visit. I am sorry you were not happy with the GF pasta. We always open to suggestion is there a type or brand that you find more tasty? Thank you so much for your feedback. We look forward to serving you again.