Palo Santo

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1. SZ

   StepZ

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   From the hostess, to the waitress, to the food runners, this experience was one of the best and most pleasant. The food was delicious and the drinks were very impressively great. I highly recommend it and I know I will be back.

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2. KC

   KatieC

   Atlanta

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   This restaurant has it all - excellent service, great food, and great ambience. They also are great about dietary restrictions such as gluten and dairy.

   Report
3. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   We went sat at the bar and Brenando the bartender took care of us from there. Excellent service, Food and Drinks.

   Report
4. OT

   OpenTable Diner

   Atlanta

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food4service5ambience5

   I went for my birthday dinner with some friends. Although my table was not yet ready when I arrived (it was busy!) they had us wait upstairs at the

   Report
5. OT

   OpenTable Diner

   Chicago

   1 review

   vip
   1.0

   1 review

   Dined 5 days ago

   overall1food2service1ambience4

   We were asked to leave twice to clear the table for another reservation. It was unnerving and ruined the night. The food was overpriced and nothing special. I do not plan on returning.

   Report
6. OT

   OpenTable Diner

   Atlanta

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   They did a great job accommodating my friend who has Celiac disease (severe gluten allergy)! So many options and they have a separate GF fryer

   Report
7. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Amazing experience

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8. OT

   OpenTable Diner

   Atlanta

   5 reviews

   1.0

   5 reviews

   Dined 7 days ago

   overall1food1service4ambience4

   What a disappointment. The food was ridiculously expensive and the portions were extremely small. The overall taste of the food was just blah. This restaurant should be advertised as a tapas place. The octopus which was served as a main course was so small it should’ve been called an appetizer. Will never return.

   Report
9. A

   Ataka

   1 review

   5.0

   1 review

   Dined on January 24, 2023

   overall5food5service5ambience5

   My experience at Palo Santo was absolutely amazing. I sat at the bar and my bartender AJ did a phenomenal job act making me feel comfortable, paid attention to and had some amazing recommendations. AJ aside from serving myself and my date was super fast and amazing at making other tables drinks. I was intrigued by her knowledge of the cocktails and food menu. She’s definitely amazing and I’d come back over and over just for her energy and service!

   Report
10. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food5service5ambience5

    Great food and environment! Going to recommend this restaurant to all my friends and family.

    Report
11. FE

    FELIPET

    Atlanta

    3 reviews

    3.0

    3 reviews

    Dined on January 21, 2023

    overall3food3service4ambience4

    Good experience, I would like to see a broader menu, the meats were cold when they were served (Hanger Steak/Rib Eye)

    Report
12. LT

    0LT0

    Columbus

    5 reviews

    vip
    2.0

    5 reviews

    Dined on January 20, 2023

    overall2food1service3ambience4

    Went early on a Friday evening. Great concept. Cool space. Good service. Several good ideas. Unfortunately, poor execution. Food was bland, underseasoned, and cold. Cocktails were underwhelming. Be advised...automatic 20% service charge.

    Report
13. TR

    TiaR

    1 review

    1.0

    1 review

    Dined on January 20, 2023

    overall1food1service1ambience1

    Ants all over the table and cutlery. I went to get an appetizer and ants were crawling all over

    Report
14. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on January 15, 2023

    overall5food5service5ambience5

    The hostess Martin was an absolute TREASURE! Him, Erica and the waitress helped make sure my boyfriend’s birthday dinner went perfectly! The food was incredible, as was the ambiance, albeit a tad loud, but we were right next to a huge party, so it could have been circumstantial. The food was great quality and the service was wonderful, but I was a little shocked when I was charged a $35 cake fee for bringing my own birthday cake. No one gave me a heads up before my reservation, otherwise I may have decided to go with the restaurant’s dessert! Maybe next time 🤷‍♀️

    Report
15. AC

    AnaC

    Atlanta

    14 reviews

    vip
    5.0

    14 reviews

    Dined on January 15, 2023

    overall5food5service5ambience5

    This place never disappoints. Food is incredible. The interior is designed beautifully. Drinks are amazing. Service is also on point.

    Report
16. OT

    OpenTable Diner

    Cleveland

    3 reviews

    vip
    2.0

    3 reviews

    Dined on January 14, 2023

    overall2food2service1ambience4

    I visited this restaurant for the first time and had a 9:15 reservation on a Friday night, upon arrival I was told my table was not ready and that I could check out their rooftop bar. I went upstairs for about 15 mins, and enjoyed the rooftop views, DJ, and ambience. I received a text saying my table was ready, so I head back down to the hostess only to find out that the table was not ready. We waited another 20 minutes at the entrance only to be sat at close to 10pm! This was totally annoying and inconvenient because my friends and I had other plans after. After the 45min delay to be seated, the food arrives and the only item on the menu that we truly enjoyed was the Bravas potatoes. The TLAYUDA lacked flavor, which two of us ordered. I was pretty excited to try this place out but was very disappointed by the service and underwhelmed with the food. I’m not sure that’ll be returning.

    Report
17. CK

    CharlesK

    Charlotte

    8 reviews

    vip
    5.0

    8 reviews

    Dined on January 12, 2023

    overall5food5service5ambience5

    Wonderful! Went two nights in a row, had everything on the menu (literally). Highly recommend. Looking forward to checking out on the weekend when the rooftop is open.

    Report
18. AV

    AVFig

    Atlanta

    4 reviews

    1.0

    4 reviews

    Dined on January 12, 2023

    overall1food4service2ambience2

    TERRIBLE EXPERIENCE! To be a great restaurant, it should start with the management. Food was good, service standard, overpriced but with good taste. I had a reserved table for 2 for many week in advance - they gave us a table for 6, after one hour they asked us to move to a smaller one, as of course they were getting more customers and for me seemed that those guests arrived without reservation and needed to be accommodated. They spoiled the whole experience in return they offered to pay for the dessert. Total lack of respect for a customer. After a very uncomfortable conversation with the manager we were offered free dinner and a gift card. Which it will never repair or compensate the terrible sentiment in an special day, which we will remember for many years. It is a pity we wanted to have a nice evening, support a local and new business. Food, prices and facilities are sold as an upscale place but the way it is managed is not in line to their concept. Right before we were asked to move, we were discussing about returning and bringing friends. After what happened I will not go back again. I DON’T WANT a response from the management, nothing will change the situation. I’m sorry for the talented chef of that place. I have the privilege to visit restaurants all over the world and I never received such terrible treatment. Make sure if you will be charged 20% tip, asked to reserve a table, asked to Secure the reservation with a credit card and follow a place rules about how long you can stay, is because your experience is going to be a great one. There are many other places in ATL where I’m confident you will be offered amazing food and treatment.

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19. TS

    ThomasS

    Portland

    1 review

    5.0

    1 review

    Dined on January 11, 2023

    overall5food5service5ambience5

    Great experience, very aesthetically please spot. Enjoyed all the food and libations.

    Report
20. r

    rwcmd

    Atlanta

    1 review

    vip
    5.0

    1 review

    Dined on January 11, 2023

    overall5food5service5ambience5

    We had a unique experience that turns out to be a compliment The evening started of poorly when we had trouble with our drink order, BUT when we engaged the manager, we were extremely please with how supportive he was of the situation, resolved the issue with out a fuss, and to our great satisfaction. We then proceeded to enjoy a terrific meal and experience we applaud a terrific manager and the apologies from our waitress

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21. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    Celebrating my husband’s birthday with friends

    Report
22. DA

    DonitaA

    1 review

    3.0

    1 review

    Dined on January 8, 2023

    overall3food1service5ambience5

    I didn’t like that you couldn’t add sides like rice or veggies to your meal. We left the restaurant HUNGRY even after we ate. I won’t go back !

    Report
23. AT

    ATLFOODIE

    Atlanta

    1 review

    4.0

    1 review

    Dined on January 7, 2023

    overall4food5service5ambience5

    The food was really good; it was pretty pricey for smaller portions. The carne asada with bone marrow was very good, as was the mushroom rice. The tostada appetizers were good but you only get one. Rooftop is a vibe, for sure! Pricey drinks but ambience and experience (tequila cart) make up for it.

    Report
24. K

    Kristian

    Toronto

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Everything was great. Our server, Anna, was really nice and attentive. Thank you!!

    Report
25. D

    Dorotheabondgirl

    Atlanta

    106 reviews

    vip
    1.0

    106 reviews

    Dined on January 6, 2023

    overall1food1service1ambience1

    ZERO sums up my on a scale of 1-10 for this establishment. I arrived early to dine at this gourmet Mexican restaurant that I was so excited and enthusiastic to dine at. Wow, was I in for a shock! Upon arrival I shared my surname, the number of people in my party and our reservation time. The reception person on the evening of January 6, 2023, donned in black asked me to repeat my name not once but thrice. I was then greeted with (again I could hardly believe my ears until she repeated it), “You have arrived EARLY so we will allow you to dine with us for 1 hour and 45 minutes!” Be mindful, I cannot believe my ears at this point. Having worked for years in hospitality and as a member of James Beard with several friends who are Vintners and Restauranteurs I can comprehend that you would want to turn tables on a busy Friday evening BUT conveying it in a way that you are doing me a favour is unconscionable! Especially from an establishment that is NEW and requests in small font on their menu (see images attached to this review) add 20% to each check whether you received great service or poor service. As we navigate the restaurant to my table, the rather loud club-like music keeps me from adequately hearing everything the reception person is conveying. Once we make our way to a large “Knights Of The Roundtable” that obviously seats 8, for a seating of 3, I am directed NOT asked where I should sit by the same very rude reception person. After I sat and began to wait on my two dining companions, I politely ordered a sparkling mineral water with no ice. When I inquired with the wait person what region of Mexico the establishment celebrated, she shrugged her shoulders and said, “I dunno.” At this point, I wanted to depart but excited to try the cuisine as my dining companions had dinner there a few weeks ago, I was willing to give them the benefit of the doubt. When the waitperson returned again I asked what Mexican region the Chef was from, I received the same respo

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26. RD

    RandiD

    Las Vegas

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience5

    Excellent, from the passion of the bar tenders to the prompt friendliness of the servers! And the ambience is a whole vibe. Magnifique!

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27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 4, 2023

    overall5food5service5ambience5

    Loved this restaurant! Great atmosphere, beautiful building, food was amazing, great service!!!

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28. JL

    JLOATL

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food5service3ambience2

    The food was great. The wine pairing was horrible. The service was okay - our server was really sweet, but it was clear she’d never had the opportunity to try these dishes. Food costs are high, but have your servers try everything you send to tables. I don’t know what they were burning while walking through the restaurant, but it was an assault to the senses and really made it hard to enjoy the food. The chef is super talented - the front of the house needs training and someone more experienced to take direction. It’s a misfired pairing, much like the last three wine pairings of the evening (NYE), which should have been taken out back and put out of their misery.

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29. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 31, 2022

    overall1food1service1ambience5

    Beautiful establishment however the bartender was extremely rude. I was really looking forward Ron

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30. OT

    OpenTable Diner

    Atlanta

    3 reviews

    3.0

    3 reviews

    Dined on December 31, 2022

    overall3food2service3ambience5

    Food is mediocre. Enjoyed the guacamole and the shrimp appetizers but the entrees were not good at all. Atmosphere is really nice, especially the upstairs patio.

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31. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2022

    overall5food4service5ambience5

    Overall this place is incredible! We had almost all the appetizers the steak, fish, and mushroom mains and everything was very good. However, the tostadas and the sourdough for the wagyu tartar were stale/old not cooked properly or over cooked. Essentially inedible. The wagyu and the toppings for the tostadas were great though.

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32. SA

    SAdiner

    Atlanta

    8 reviews

    4.0

    8 reviews

    Dined on December 31, 2022

    overall4food3service3ambience4

    Open dining room with an energetic, hip vibe. Service team is polite and helpful but overall service was slow. Delicious cocktails. Food was good, seasoned well, and expensive.

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33. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    My new favorite restaurant in the city. Love the rooftop bar too. My rec is to start off with Las Bravas and then the Carñe Asada and Mushroom Rice as your entree.

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34. NM

    NinaM

    Atlanta

    1 review

    3.0

    1 review

    Dined on December 30, 2022

    overall3food2service5ambience5

    The portion sizes were tiny for what you paid. Also, they only have a valet option at $10, there is no self parking

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35. CS

    CaitlynS

    Atlanta

    3 reviews

    5.0

    3 reviews

    Dined on December 29, 2022

    overall5food5service5ambience5

    Palo Santo wad amazing. The Espresso martini was absolutely amazing along with the mezcal cart. We really enjoyed the mushroom rice and the scallop dish. But those potatoes were a real winner and I will be back.

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36. AM

    AveryM

    Atlanta

    1 review

    vip
    5.0

    1 review

    Dined on December 27, 2022

    overall5food5service5ambience5

    Love the vibe every time! Cauliflower and the carne asada are my two favorites!!

    Report
37. SA

    SalarA

    Atlanta

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food3service4ambience4

    I was later for 10 minutes and we were rushed to order the food even though I called the restaurant and let them know I would be late for 10 minutes they canceled my reservation on open table app. It was not the best experience.

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38. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food2service2ambience1

    We dined on Christmas Eve for my Birthday. The restaurant was freezing. We mentioned to our server that the restaurant was was freezing. She laughed and said the heat was out. I wish someone from the restaurant would have called to let us know that there was no heat and let us decide if we still wanted to keep our reservation. I called to confirm our reservation at 7:45 and they failed to mention that there was no heat at this point as well. We were really looking forward to our experience at Palo Santo, but unfortunately could not enjoy the experience or food because the temperatures were so cold. The food came out at room temperature (which was cold) if that gives you an idea of how cold the restaurant was.

    Palo SantoResponded on December 30, 2022Hi, Thanks for visiting us, and thank you for your feedback. Unfortunately due to last week freezing temperatures our heating furnace broke and because of the holidays we couldn't find contractors available for repairs. Thankfully this week we were able to get it repaired, it is warm and cozy for your next visit. ;).

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39. JR

    JRR10022

    New York Area

    16 reviews

    vip
    5.0

    16 reviews

    Dined on December 24, 2022

    overall5food4service5ambience5

    Fantastic food and atmosphere. The dishes were very creative and delicious.

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40. a

    amckay

    Washington DC

    3 reviews

    5.0

    3 reviews

    Dined on December 23, 2022

    overall5food5service5ambience5

    A fantastic dinner at Palo Santo! They took great care of us for my Mom’s birthday and all good was perfection. Highly recommend the cauliflower, guacamole, and octopus!

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