Aesthetically one of the most beautiful places I’ve been in LA. Everything else was terrible and overpriced
Sat in the lobby in a cozy side table...they’re all lower lounge style...Noise levels good and the food was very nice simple lounge menu but everything was on point but what really stood out was the service and the attention to details and the hospitality with a smile....met the floor manager jasmine and she gave us access to go take a look at the rooftop lounge....that was absolutely cool so next time I’m gonna give the upstairs lounge a try because they have a different menu and I’m sure the food is going to be awesome too so thank you welcome to the neighborhood and good luck..:))
We arrived on time. No one greeted us. So we stood there for 5 minutes until I decided to approach the bar to find someone. The manager could not be bothered but he check us in. Later found out from you that he had never alerted you so it seemed as if we no showed. The restaurant was empty. We were ignored by everyone. We were there for my partners Birthday. So it was extra annoying. After 15 minutes we had no water or drink. We decided to leave. It was a terrible experience. Especially because of the occasion and we are both in the hospitality industry. There you have it.
Food was good but didn't match the prices. Good cocktails but, again pricey. But what really knocked this place down was the noise level. It's loud and it wasn't even very busy when we went there. Gorgeous setting, lovely hotel but skip the restaurant.
Amazing design and atmosphere. Quite pricey though - as you would expect
The doorman was rude and turned us away the first night b/c we didn't have reservations. The lounge was near-empty. Wow...verrry exclusive. I get it, but c'mon. Not the best way to drive repeat business.
Came back 2 nights later with reservations to give it a second shot.
It took 45 minutes for cocktails to arrive. Cocktails were $17-20 each.
The food items on the menu are expensive and too heavy for the lounge vibe; who wants to order a $50 steak plate and eat at a coffee table? No fries. They do have a charcuterie and meze plate, but the rest of the items are heavy single-serve dishes. Elephante has the right idea: sharable gourmet pizza. Another quick win: sharable fries.
And this 'exclusive' vibe is unfriendly and a turn-off. Turning people away and providing no wait time alternative is akin to saying: "Shove off -- The Proper doesn't want your business now or ever." Wow.
It is a beautiful lounge and the staff is nice. Our mistake was to think of it as a restaurant. The servers didn’t seem to have it together as far as serving a meal. It’s fine to go for drinks and appetizers but not for dinner.
The tables are to small , to few . The seating is not great . Fine for drinks not for food .
Palma is in the new lobby of the hip Proper Hotel in downtown Santa Monica. The decor is phenomenal, a cross between Ralph Lauren and "Out of Africa." There are plenty of comfy couches, leather recliners, and cozy nook alcoves for everyone. The menu is limited to a handful of items. We ordered the endive salad as a starter (it's usually en entree with chicken) and we asked to hold the chicken. When the bill came we found out it was the same price with or without the chicken...$22. Ouch. The hamburger was delicious and I would highly recommend it. The salmon entree was nice, but the curry rice accompanying it was somewhat bland. I think it will take them a while to work out the kinks, but Palma has good bones and I'm hopeful.