Palace Korean BBQ - Federal Way
About 30 people in the lobby and not one employee would acknowledge anyone was there. Had a reservation and multiple times tried to stop an employee to ask when I could get seeded for my reservation and they would just look at you and walk off. Some of the worst customer service I've had in my entire life.
It doesn’t matter if you make a reservation or not if there’s a wait your waiting for everyone in front of you.
Worst service ever, I made a reservation for the 14th and they wouldn’t seat us because they had their own list going on, I just walked out because it was full. Never reserving a place here again
Not very friendly. We were told we had to order the buffet, even though she handed us menus. Will not be going back.
Love going here. Great inbetween location fir tacoma Seattle friends.
The food was fairly good. The service was not so good, we never got our glass of water we had to choose a different drink due to them being out of mint for a mojito. Also when ordering the menu did not list all the ingredients in the meal.
The overall experience was always a 4 for me due to the $$$ prices of the food. Would have gone there often if not for the prices.
Other than that, food, service and place are very satisfactory!
I would recommend ordering the brisket, marinated chicken, & marinated pork. 😍
I would recommend better places to go if it is not your first time with cooking food yourself. The restaurant does an all you can eat meal plan and small side dishes. I enjoyed the food but the service is the worst I have ever had. It also felt l, due to my skin color (white), I was ignored more the.
The rest of the restaurants patrons that night. It was to the point that other Asian/oriental patrons noticed that they were getting better service then my guest and myself.
Our visit started with making a reservation then waiting 20 minutes in an open breezeway while they cleaned the reserved table off while sitting people who just walked in after us.
After being seated we waited another 15 minutes for drinks and 20 more for our food order to arrive.
When we started cooking our meal, the waitress rudely tossed the thin slices of pork on the grill, without asking us, and walked off. This was a huge downer because my guest had never cooked food like this and I was the one cooking the whole time. So when she did that she ruined us taking our time and felt like we were being rushed.
After we got through the first round of food our server then asked if we wanted more, we said please and ordered a little more. She cut us off from ordering to many items even though the portions were a little small.
I then asked my waitress for more Diet Coke and she took my glass and never returned. I had to ask another waitress to bring me another coke and again waited for 10 more minutes. At that point we were waiting for the check that never came till we asked for our check.
So after all that if you can get past the more then crappy service the food was good. The marinated chicken was the best item but the intestines, pork belly, and shrimp were of great quality. The steak was Fiber like but was still marinated well. That is why this place gets a 3 out of 5 from me.
We had a reservation but we still had to wait for 20 minutes. The server was grumpy and didn't want to give us what we wanted. She was limiting our orders. The food was good though. Overall experience not great.
Set a reservation for 8 at 7pm hours prior get there( for family from out of state ) was told it was not on their computer and that I had no reservation , showed hostest my email confirmation , tells me 30 min first clear table is ours , okay cool we go to the bar , NO one there asked for help 6 times and nothing , 30 min go by she seat 3 parties of 6 to 7 people that came after us , I go and ask she says now say 20 min wait was extremely rude about it , so we just left I Do NOT reccomened this place to a my one
Drinks unfilled until you request it. Rude waitresses. Misleading discount allocations. (Discount given + tax = stated discount). Lots of food, but won't be back.
This place is completely horrible !!!
From the quality of meats, the host when you walk in, the servers everything was bad. We should've left way sooner. They aren't attentive to you at all but EXPECT YOU to tip. The quality of the meat is horrible my goodness, I mean all bad meat. Don't even waste your time or money not worth it. Not worth it at all !! If you aren't family you ARE NOT WELCOMED!! They throw all your meat on the grill as if you asked & never check on you for more meats. This place is trash. Before we walked in my 2 year old nephew tried to warn us! I bet you next time I'll listen to the toddler.
Didn’t honor our reservationnnnnnnnnnnnnnnnnnnnnnn
Great place for k-bbq with other tasty authentic dishes on the menu but they don’t take reservations Even though there’s a link to open table.
I only tried this place from people's reviews, but it was a waste of my money
Good food and lots of it. Service could have been better.
Palace Korean BBQ - Federal Way does offer delivery in partnership with Postmates and Uber Eats.
Palace Korean BBQ - Federal Way is rated 3.5 stars by 16 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.