Pakpao Thai - Preston Hollow

The service was terrible - our waitress was not attentive and we waited significantly after our drinks and food were done being prepared before they were delivered to our table. my husbands water glass was inadvertently cleared when about a quarter full of water and then was returned in the same state - not refilled. I had heard so many wonderful things, but for the price, there are other options that are equivalently tasty,

Great food and service!

I wanted to love this place. The food was just ok. I’ve had better at other nearby Thai places. Our server did a great job but they were understaffed and tables were left unbussed near us the entire meal. We ordered the dumplings, a salad, , chicken satay, pad see ew, and pad Thai.

Place was dirty and service was slow

Mother’s Day with days- loved it!

Not impressed.
For people who prefer grossly large portions of Americanized/taste-stripped “Thai” food. We won’t be back.

Meh. Food so-so. Our bartender/waitress was very nice but I’d go somewhere else next time.

I have eaten at this restaurant 2 times and both times the food was delicious. April, who waited on us ( both times) is a delight. She was friendly, informative and attentive.
We will definitely be returning!

We came for the AYCE crawfish boil to celebrate Thai New Year and it was delicious! This was the first time we've ever had Thai-flavored crawfish boil and it was yummy -- very tasty and not too spicy. The potatoes, corn and sausage were great additions. Staff was attentive and kept encouraging us to get refills. We definitely enjoyed it and will be back for their regular menu as well.

This location does not have brunch even though it’s listed on the website. We left.

The service was atrocious. Forgot our drinks twice. Brought the wrong meal. They were very apologetic and gave us free drinks but we won’t be returning

I have been to the design district location and loved it. This was such a disappointment. All the food was extremely salty. The servers were working hard but we’re not attentive enough. We sat with our dishes in our tables for a long time and service was just spotty. I won’t be recommending or returning to this location.

The food was just not great. Five of us ordered different items and none of us were thrilled, nourished us but nothing exciting about any of the dishes.

It was overall ok. The service wasn’t great. Our server never seemed to be around when we needed something. We finally had to start asking any server we could find for help.

I generally like Pakpao but this location didn’t live up to the name’s standards.

We ate there for family celebration after daughter’s college graduation. We all enjoyed our meal!

This is really for the chef/manager. We returned because the food and location have been so good for us, inside and out. But this time we caught them off guard, but Friday at noon?
The dumplings, that were eagerly recommended by our waiter, must have been reheated. The tops were hard, and the whole dumpling seemed shrunk.
The duck, my plate, was overcooked in my estimation, but then maybe that's how they do it. Not how I remember from previous experiences.
My staff thoroughly enjoyed everything else.

Terrible service: slow, forgot items, not attentive. But the food was excellent! It’s a shame because I’m not sure I’d take a large group back again (there were ten of us).

Tried Pakpao for lunch during DFW Restaurant Week. The pork and shrimp dumplings were over salted which over-powered any flavor. Ordered the chicken with yellow curry and asked to make it spicy since the menu did not indicate it was a spicy dish. Waiter did not ask how spicy I wanted the curry. Big mistake! One bite of the chicken curry and my mouth and throat were on fire...even took my breath away for a few seconds. I love super spicy foods but I’ve never experienced that kind of heat before. Tried to eat a few more bites but it was tortuous. My boyfriend even tried a bite because he didn’t believe it could be that spicy and he about choked. Pakpao should either inform their waiters that the curry is super spicy or denote it on the menu so that the customer is aware before deciding to order it with extra spice.

My boyfriend’s Pad Thai w/steak was delicious and super fresh. He ordered off main menu and not the DFW Restaurant Week menu. Not sure if that’s why his meal was perfect.
Overall I was not the least impressed and doubt I’ll go back to Pakpao. There are way better Thai restaurants in Dallas than Pakpao.

So, it is my favorite time of the year — restaurant week! I went to Pakpao Thai for the first time and I loved it. My companion and I did the restaurant week menu, and it was more than enough for both of us. We started with the Sui Mai which are pork and shrimp dumplings and they were amazing. I’d go back just for them. Second appetizer was the crab Rangoon’s. Yum. So much fresh crab! Outstanding. For lunch we had the Shrimp Pad Thai, and Chicken Curry. To wash it all down, we had the delish Sangria.

The service was friendly and the manager came to check on the table twice. The ambiance of the restaurant was great. Loved the food...will return!

Terrible experience. Our waiter was totally clueless. It took him 15 Minutes to inform us that the wine we ordered was not available (we sorta figured that out)! We ordered a different wine but he brought this time he brought the wrong one. Our waiter knew nothing about the menu and his timing for delivering the food and retrieving dirty dishes was awkward. When our order was much delayed, he said “we only have two cooks working tonight”. Who wants to hear that? Food was ok but not worth the wait. This restaurant has no one in charge and quality control is nonexistent. We will not return!!!

Took 20 minutes for a doughnut....kept forgetting to refill our waters, and just took entirely too long for lunch.

First they were out of my son’s favorite wings. He ordered another chicken dish and asked for the wing sauce on the side. They charged us 2.50 for it. Next, my shrimp curry dish came with only 3 shrimp. Waiter told us it should have 5. He spoke to manager and they said they could either take a few bucks off or bring me another dish and charge me extra. Never again at this location...we always enjoy the downtown location.

So disappointing. Service was friendly, but very inattentive. It seemed disjointed, as if no one knew where to go, when. The food was poor, overall. The chicken satay appetizer looked like it had been sitting under a warmer for several hours (but the peanut sauce was quite good). The dumplings were excellent. The salmon entree was passable, but the sauce had congealed by the time it hit the table. A side order of wok vegetables was almost floating in a soy sauce mixture. Iced tea, two beers, and the bill was over $75 before tip. This was my seventh try, and I am giving up. I really want to like Pakpao, but it feels like a complacent generic place. I have found the Design District location to be a bit better, but still spotty.

Great service. Great food.

We started with the PEEK GAI NAM DAENG - HOT & SPICY CHICKEN WINGS then had the NEUA MASSAMAN - SHORT RIB WITH MASSAMAN CURRY and PED SARM ROD - CRISPY TAMARIND DUCK for our entrees. Our server recommended the coconut rice for both and we were so glad he did. It was all marvelous! Our favorite was the short rib dish, though. Very Very Good!!! I ordered a cup of the TOMKHAGAI-CHICKENCOCONUTSOUP, but had to send it back. It was too bland for my liking. I've had it there before and liked it.

Went for brunch on Saturday at 12:00, got seated quickly. Food was AMAZING! Very tasty choices and not your typical brunch options which made for different options! We had the Thai donuts and their take on steak and eggs, both were outstanding. I will definitely be a return guest! Can't wait to taste their other options!

We had a terrific dinner at Pak Pao. We had the chicken satay for a starter and the spices on the chicken were great. For dinner we ordered the Masaman curry beef spare ribs, the duck, tamarind chicken and pad see ew- all were outstanding! We also had the signature frozen drink- awesome dinner!

Meeting with friends we haven’t seen in a while. We sat at 655 and did not get appetizers until 815. Service was terrible, manager was inadequate. No service, no water refills and really the only people that cared was us. Unfortunate. We will only go to the design district location from now on.

We have been to this neighborhood Thai place several times and keep going back because of the quality of the food. We had the chicken wings appetizer and for entrees had the tamarind duck and salmon curry. All were delicious.

I love Thai food and the chicken coconut soup and Pad Thai here are outstanding. I like that the menu shows items that are gluten-free. The service today was swift and the food was excellent. It can vary considerably in my experience.

Food was SO good! I was visiting Dallas for the weekend with my mom and researched the best Thai in the area. We were so impressed with our meals that it will definitely be our first stop in town the next time we visit.

Food was very good, but service was slow from drinks to food delivery to final bill

We love this place. We had not been inside the restaurant in a few months because we usually Door Dash it. We enjoyed the new menu items. Actually orders all 3 new appetizers.

We were recommended to try Pakpao by a Dallas local and we were not disappointed. We were pleasantly surprised how many great Thai staples were available, as well as the easy substitutions they offered. Great food and creative cocktails! We would definitely recommend it to anyone looking for great Thai food.

Brunch was an awesome surprise! So good!!

The food was great. Crispy chicken curry the best Curry I've ever had.

Service was excellent, everyone liked their food, the only reason I gave the Food a 4 is because my appetizer, the Pow Pow Shrimp, was tasty but the pieces were stuck together.

Get the beef jerky for sure! I love their chicken pad Thai

I loved your menu, but I think it's too pricey for lunch. I wish you have a separate lunch menu. It was noisy inside, so we opted to go outside to eat which was much nicer. We weren't sitting on top of each other, and we could hear each other.