Paesanos - Lincoln Heights
I was celebrating my birthday with my children the server was excellent. The food was delicious we had a very nice time as always when we go to Paesanos.
I went with my picky Italian cousin who claimed that the pasta was one of the best he’s had in the state of Texas. Given that it was a Monday night it was not super packed, the service was great and the food was even better. I got the fettuccini and the bread they bring out in the beginning has different flavors which is always a plus. It was good mood lighting if you’re looking for a good date night, and the noise level wasn’t too bad, just some other guests playing videos on their phone. Great atmosphere and overall experience, would definitely go again.
I’ve been a huge fan of this restaurant, but I dined there last night and it was not good. I ordered the Pollo Primavera and it was totally different than the last 9 dinners. It had spaghetti put in the dish instead of on the side. Chunks of dry chicken instead of the delectable two thin moist chicken breasts in butter with soft delicious vegetables. The vegetables were dry chunks, really bad. I don’t know what’s happened here, but it needs to change or it will never be my go to Italian restaurant again! Dreadful !
We were greeted immediately and seated promptly. Our waitress was wonderful and the food delicious.
The food was very disappointing, very bland. I had a shrimp dish and the shrimp were rubbery, not fresh. Another guest had the lasagna which was just OK. Another guest had the Alfredo, which she enjoyed. The fish dish seemed OK, but the sauce was bland. This is definitely not spicy Italian and it is also not tasty Italian. The only positive note was that the waiter staff were friendly, if not competent. The only tasty food item was the bread. Not worth the price.
Went with friends, service was great! Tables very close to each other ..... really packing it in. But we still had a great time
Exceptional service and food as usual.
Waitress wasn’t attentive. When food finally arrived it was cold. I had to continually ask for a refill of my beverage when waitress would pass by. Was very disappointed at the lack of customer service.
Excellent fish entrees. Excellent service. Always a little noisy and never inexpensive.
La atención del personal en general fue muy buena, aunque hubo momentos en qué debido a la gran cantidad de comensales, tuvimos alguno que otro momento sin atención, pero nada exagerado.
La comida excelente, el "porco osso bucco" delicioso, de entrada "el salmón ahumado" espectacular, recomendable al 100%.
El precio es un poco caro pero la calidad mi vale.
When I arrived, I was told that I could not be seated until the rest of my party arrived even though I had made a reservation via Open Table. Our table was in the along the edge of the path from the hostess stand to the kitchen, so there was a great deal of foot traffic behind us. Also, the tables were rather close to one another, so there was not much room to walk behind/in between tables. The noise level was quite loud, and it made if difficult to hear the server. The food was good, and the service was good, but the table and noise made it difficult to really enjoy the dinner.
Great food - good prices , Never disappoints . I rest my case .
The food was outstanding, as it always is. The restaurant is a little loud, though.
I hate to be this person, but Paesano’s was not at all what I was expecting. Being it was my birthday, I suppose I may be biased because I wanted it to be special, but if this is how Paesano’s is every day at every location I see no reason to go back. Warm and welcoming in the beginning, as a party of 9 they sat us right at our reservation time. The table and space, however, was scant. I felt like they were pushing however many customers they could into their dining room in order to make their money and get through the rush. I barely had space for my plates to eat, and instead of feeling intimate, it felt cramped. And my god, the waiter. I don’t know his name because he didn’t state it. No introduction, no specials, no welcome - just straight to the drinks. I could tell he wanted us in and out very quickly. He didn’t even SPEAK when getting our orders. When I asked him a question he just nodded yes or no, silently. It also didn’t help that because of the ridiculous crowd in the dining room - it was so LOUD. I couldn’t have a decent conversation with my best friend next to me, much less my birthday guests at the end of the short table. When other waiters came by to give us our salads, someone stated that they ordered the soup instead of the salad. His response was very rude: “well the salad comes with the meal so you’re not paying for it. You can give it to someone else if you don’t want it. Excuse me? We didn’t care about the upcharge we care that we get our correct order we placed. The highlight of the whole night was visiting the restroom and hearing an old woman yell, “god d*mnit, there’s sh*t all over the floor!” And if that’s the highlight, then I’m sure you can get a clearer picture of my experience there. We spent $100+ for lousy ambience and even lousier service. Never again.
Have eaten here many times. Always awesome. Tonight, we felt very rushed. Entree cake when I was still eating my salad. Dessert cake before we were finished with entree. Just very rushed!!!!!
I usually love this restaurant, but they did a very poor job of managing Christmas Day reservations. They were accepting walk ins and reservations were having to wait over an hour just to be seated. Then the service was incredibly slow once people were seated. In the future they should not accept walk ins on Christmas Day. It just made everyone have a terrible experience. Make Christmas Day reservation only,so the few staff that can work on Christmas are actually able to keep up, and your customers are happy. The poor hostesses were beyond overwhelmed by the unhappy customers. The customers were all upset with the lack or organization. Please make this a learning lesson.
My meal was amazing. Top 10!
Busy Christmas dinner. Had a reservation and got a table on time. Waiter was overwhelmed and forgot our appetizer. Dinners all came out separately and some were cold by the time we got them. Waiter never checked back with us Had to go find him to get the check. Paying that much for a meal I expected much more in terms of service and food quality
Imagine my surprise when I arrived at the time I had reserved and confirmed various times to find that they wanted my group to wait for 40 minutes for a table. Seeing that I would not agree to that, they promptly found a table and sat us down. They had over booked, apparently didn’t have enough servers, and had tables empty while dozens of people waited to be seated.
After we sat at our table we had to wait for the waitress to attend to us for about 10 minutes. The beverage order took another 15 minutes to arrive, and when it arrived it did not include the items ordered.
We waited another 15 minutes or more to place our dinner order, the salad when it finally arrived, consisted of soggy lettuce, nothing more.
The food was just thrown on a plate without any effort at presentation, and there was absolutely no flavor in any of the meals.
We spent a good amount of money for the worst dinning experience we’ve had in quite a long time. I am wondering while I write this review why did we even agree to pa for this meal.
We would not recommend this place to anyone, and we would not return to this place even if the food was free.
Christmas Day. Reservation for 5:45. Got our food at 7:45. Pasta was mush. I like paesanos, but they did a very poor job on this night.
It was over crowded on Christmas day. We got seated right beside the kitchen and it was so loud we could not hear anyone at our table talking. The servers were running around the restaurant and bumping into people's chairs while they were trying to eat.
Even with the large crowd, food was great & the setver did his best.
This place is nothing but an overpriced Olive Garden. Horrible service was there for almost 2and a half hours and could not get my water glass refilled or even get bread taken to my table. The house salad was just lettuce with oil and vinegar, nothing else in it. They never brought us a basket of bread, and we waited 45 minutes between the time they picked up our salad plates and the time they brought us our cold dinner. I ordered the scallops, and I got five quarter-sized scallops with some overcooked shredded carrots and a small piece of burnt broccoli and no side dish. The other three meals also came out cold, and the veal was tough. We asked for the meals to be wrapped up to go, and when we got home, we got the wrong meals. We complained to the manager, and he was rude and unprofessional. I eat out every weekend and never have an issue and know good food and service. I went to Paesanos because I was told they had good Italian cuisine, Not at all very far from it. I'll never go back too many other great Italian restaurants in town.
Big Christmas crowd taxed staff and chefs-normally better.
I do not think restaurant management was adequately prepared for the number of people dining in their restaurant on Christmas Day. We had a reservation, but still had to wait at least 30 minutes before being seated. Once seated, drinks and bread were extremely slow to come. Two members of our party also received their food at least 10 minutes after everyone else did. Our waiter truly did the best job he possibly could have, I just think he was given too much to do for way too many tables.
Staff did a great job with the crush of people on Christmas Day. Thanks to all!
Food and service ate always top notch. Just accept that you will have a wait before you are seated especially on holidays or weekends
Christmas Day dinner
Excellent! The special was Lobster Paesano, it was super yummy!
Busy place but honored Open Table reservation. Food and service were excellent. Will return. We always need another serving of Shrimp,Paesano.
Dec 25, early Christmas dinner. Efficient, polite service, excellent food. Thanks for being open on this important holiday. So nice for older folks whose families are scattered.
We were seated immediately. The restaurant was very clean and inviting. The waiter was friendly but struggled with our drink order and getting the right drinks in front of the right people. The food was delicious and portion size was perfect! Would visit again!
Xmas eve lovely night at our favorite restaurant after church.
Christmas Eve dinner
Not for the holidays. Too busy, too loud, ran out of bread, forgot my vegetable and food was not as tasty.
With our 7:30pm reservation, we were seated at 8:00pm. After that, the service and food were both great.
It was Christmas Eve and the place was packed. Even though we had reservations made through open table, we still had to wait about 45 minutes to get seated (there were only 3 of us). Service was slow and I didn't get my salad until I was nearly finished with my main meal. We did not get a bread basket which always receive when we go to Paesanos until we asked for it and then we got garlic bread instead of the usual variety of breads. We understand it was Christmas Eve, but this was our least satisfactory meal we've had at Paesanos. Our waiter Demitri was as attentive as he could possibly be - we had no issue with him at all.
The meal itself was delicious and what we have come to expect. Shrimp Paesano, Cesar salad, pasta prepared several ways.
The wait time, even having a reservation, was over 30 minutes. The wait staff was very harried and seemed to have too many customers to serve. The tables could not have been packed in more closely, even tight by New York standards.
I would have rated Paesanos more highly except for these missteps. We will try again.
Don’t bother making a reservation. Upon arrival was informed by the hostess “everyone called ahead”. Seated 45 min after reservation time, unapologetically. Upon being seated, server informed us we should “only order wine, bartender is backed up” Same waitress argued with bartender as we proceeded to order drinks from the bar ourselves. Save your time, go to Piatti.
Service was horrid
Server rarely checked on us
I had to pour my own wine from the bottle
My mother’s drink was forgotten
Had to remind server to bring sweet and low three times over a 20 minute period
My food was not what I ordered
My port was now what I ordered
Quality of food as usual was outstanding
But rest of experience was awful
Shame to have such a great product poorly represented by ur staff , services and facility