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Sushi and sashimi platter - Ozumo Santana Row, San Jose, CA

Ozumo Santana Row

4.4
4.4
377 Reviews
$31 to $50
Japanese
Ozumo Santana Row, San Jose is a Japanese Izakaya restaurant - which means numerous "tapas" style moderate portions to share, accompanied with a good cocktails or drinks, fun and good time. Bringing 20 years as San Francisco’s award winning restaurant to enjoy Japanese fine dining, or casual food or drinks - and lighter fare in the bar. Try our Japanese style beer garden.

Make a reservation

2 people

7:00 PM


Booked 23 times today

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Cuisines
    Japanese, Sushi, Seafood
  • Hours of operation
    Mon–Thu 3:00 pm–10:00 pm Fri, Sat 11:30 am–11:00 pm Sun 11:30 am–10:00 pm Happy Hour Mon–Fri 3:00 pm–5:00 pm
  • Phone number
    (408) 886-3090
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Owned/operated by
    Asian and Pacific Islander, Latinx or Hispanic, LGBTQ+, Women
  • Catering
    Please contact our Director of Special Events, Michelle Cheng to arrange for platter or full service catering needs. We also offer onsite sushi chefs and classes! mcheng@ozumo.com<br />
  • Private party facilities
    Please contact our Director of Special Events, Michelle Cheng to arrange for private dining or parties of 10 or more. Also available are sushi classes, sake classes, offsite private sushi chef, and full service catering - mcheng@ozumo.com
  • Private party contact
    Kristan Bonde: (415) 872-1118
  • Neighborhood
    San Jose
  • Parking details
    Partnering with Valencia Hotel Valet services.Olin parking lot at the row is the closest free parking to Ozumo.
  • Additional
    Banquet, Bar/Lounge, Beer, Beer Garden, Chef's Table, Cocktails, Corkage Fee, Counter Seating, Delivery, Full Bar, Gluten-free Options, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Vegan, Wheelchair Access, Wine

What 377 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4
4.4 based on recent ratings
  • 4.5Food
  • 4.3Service
  • 4.3Ambience
  • 3.8Value

NoiseModerate

377 Reviews
  1. OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    Incredible meal - Mark (manager) was so attentive and welcoming. He also helped his staff (it was busy) and treated them so kind and respectfully. Rosie was our server and she was friendly, quick and efficient. A new goto place for sure - great time and delicious food!

    Is this helpful?

  2. OpenTable Diner

    San Francisco

    7 reviews

    vip
    5.0

    7 reviews

    Dined on September 24, 2023

    overall5food5service5ambience5
    My wife and I went to Ozumo’s for our 1-year anniversary. We sat at the sushi bar and got to meet Executive Chef, John Del Rosario. He and his team of sushi chefs really made our night extra special and they created a delicious array of special sushi dishes - both hot and cold. Thank you very much, John, and your sushi chefs for their attention, skill and making my wife and my experience an unforgettable one! We will be returning soon!

    Is this helpful?

  3. RickB

    San Francisco

    13 reviews

    5.0

    13 reviews

    Dined on September 17, 2023

    overall5food5service4ambience4
    Excellent food in a great setting. Service was very good as well. It’s a bit expensive but worth it.

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  4. Angela

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on September 3, 2023

    overall5food5service5ambience5
    Everything we had was delicious. A bit over priced but definitely recommend for a special occasion.

    Is this helpful?

  5. RJinsd1968

    San Francisco

    11 reviews

    5.0

    11 reviews

    Dined on September 3, 2023

    overall5food5service5ambience4
    Amazing food and great service! Only somewhat negative comment is that I would recommend sitting inside, outside tables are tucked away under an outside staircase. I will be back!

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  6. PeterD

    San Diego

    2 reviews

    3.0

    2 reviews

    Dined on September 1, 2023

    overall3food3service1ambience1
    Very disappointing compared to SF original store. …………………………………………………………::;………….:…….:;.:….;:..:;.;;..-.,..—..:;;;…

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  7. OpenTable Diner

    Hawaii

    4 reviews

    5.0

    4 reviews

    Dined on August 27, 2023

    overall5food5service5ambience5
    Had a great time. Food and sake were very good. We ordered sashimi and a few rolls. All good. Thanks to our server Rosie.

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  8. AndyS

    Raleigh

    21 reviews

    vip
    4.0

    21 reviews

    Dined on August 20, 2023

    overall4food4service3ambience3
    We had the sushi. It was very good but not great. The rolls we tried we all unevenly cut and the veggies in them were a bit too big which made them tough to chew. The fish was very good. All of the above is OK, but not at the prices this restaurant charges. At these prices I expected more. The nigiri was very good.

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  9. jar321

    San Francisco

    88 reviews

    vip
    5.0

    88 reviews

    Dined on August 19, 2023

    overall5food5service5ambience5
    First time but won’t be the last! Fantastic food and great service! Black cod entree was outstanding! Look forward to going back!

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  10. OpenTable Diner

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on August 11, 2023

    overall5food5service5ambience4
    Amazing food and service. The gyoza, meatballs and Giddy Geisha cocktail were awesome. Expensive!

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  11. OpenTable Diner

    New York Area

    2 reviews

    vip
    3.0

    2 reviews

    Dined on August 8, 2023

    overall3food5service2ambience4
    This was our first time to dine at Ozumo Santana Row, and our overall experience was just OKAY. Allow me to break it down for you. The food was spectacular. Amazing food. Kudos to the chef and the kitchen crew. However, after our server took our order (in a clockwise fashion around our rectangular table for 7), there was some confusion when the food arrived. The waitstaff delivering the food DID NOT know where each dish was going and for whom. The food arrived in spurts, in the wrong way. There was a wild delivery mix of soup, appetizers, and mains. Not necessarily in that order. Some appetizers even arrived AFTER we got our mains. Lastly, both my wife and I ordered the miso soup. I ordered mine from the start, and since my wife liked it when mine was delivered, she ordered one for herself. When her soup arrived, there was no soup spoon. So I gave my wife my spoon to use while I called the attention of one of the waitstaff to ask for one. I was shocked (more like shooked) to see that he was holding the spoon with his thumb nestled nicely in the INSIDE of the mouth of the spoon. Needless to say, I did not use the spoon and called a different waitstaff to retrieve a new one for me. It is still a wonderful restaurant to go to, simply because it is blessed with an obviously talented chef and a kitchen crew who deliver amazing food. Even if it is downright pricey. The ambiance is slightly above average. I requested a nice, quiet spot to celebrate my daughter's birthday and that they accommodated accordingly. The service, no matter how jaw-dropping the food is, leaves much to be desired and basically just obliterates all that good food from your palate.

    1 person found this helpful

  12. Josh

    1 review

    5.0

    1 review

    Dined on August 7, 2023

    overall5food5service5ambience5
    We had a fantastic anniversary dinner at Ozumo. The staff was very friendly and we felt welcome there. The drinks and food are excellent, and both my partner and I are excited for our next time going.

    Is this helpful?

  13. KP222

    Tahoe

    7 reviews

    vip
    5.0

    7 reviews

    Dined on July 31, 2023

    overall5food5service5ambience4
    All the different rolls they have are fabulous! And all the food we ordered was wonderful, including the wagyu. Love the location along Santana Row. The service was great. Our waitress made very good recommendations. We will definitely be going back to this place again.

    Is this helpful?

  14. OpenTable Diner

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on July 23, 2023

    overall4food5service5ambience5
    The food was delicious! We got the dragon crunch and the honcho roll—both great selections. We also ordered the sunomono and tamago nigiri that was really good. The service was attentive and we were seated immediately.

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  15. ChrisG

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on July 23, 2023

    overall4food5service3ambience5
    Fun night out having sushi and drinks. Food is good, prices are a bit high. One star off because of service was quite bad, our server was almost never around, we had to get up and try to find water several times. Our server returned after a long absence letting us know he had to take a break (without telling us).. With that bad service you can't charge as much as you do. We had a good time anyway but that server did not deserve minimum tips.

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  16. Jana

    1 review

    5.0

    1 review

    Dined on July 23, 2023

    overall5food5service5ambience5
    Always enjoy Ozume at both Santana Row (SJ) and Embarcadero (SF)

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  17. DonC

    Raleigh

    6 reviews

    3.0

    6 reviews

    Dined on July 19, 2023

    overall3food5service3ambience2
    Loved the sushi roll, but the size of the rolls were small for the price. The restaurant is extremely dark and since the windows were open, there were flies in the restaurant. The server was also the bartender and he didn’t follow-up with me to see if I enjoyed the meal or wanted another drink. I didn’t feel like I was a valued patron.

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  18. CatherineB

    San Francisco

    2 reviews

    vip
    3.0

    2 reviews

    Dined on July 3, 2023

    overall3food5service3ambience4
    Food was great just over priced. They had no Japanese beers on tap. Took forever to get the attention of the one bartender. Our group got spilled on twice. We didn't receive any soy sauce dishes for our sushi. They said they were washing them even though there were empty tables with place settings and soy sauce dishes waiting for the next guest. They need a little more organization and training.

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  19. OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on July 3, 2023

    overall3food5service1ambience3
    Waiter took 20 minutes every time we asked for anything.

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  20. Rididdy

    Seattle

    2 reviews

    3.0

    2 reviews

    Dined on July 1, 2023

    overall3food2service5ambience5
    Great ambiance and service but the sushi and other dishes were mediocre for the price.

    Is this helpful?

  21. CarlosS

    San Francisco

    10 reviews

    vip
    5.0

    10 reviews

    Dined on June 25, 2023

    overall5food5service5ambience5
    Ozumo had a great selection of a wide variety of food. We shared sushi, grilled salmon, fancy rolls, and pot stickers. Such a fun place and really great food.

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  22. SeanO

    1 review

    3.0

    1 review

    Dined on June 22, 2023

    overall3food2service3ambience2
    The location was good. The host was very pleasant and nice. It took a long time to be served. The sushi was not the best. It was poorly cut, small portions for the price and our group all left hungry. The noise was so loud it was difficult to speak with my friends across the table. The menu was also difficult to see the options and order for value. Overall not the best and I would not go back again.

    Is this helpful?

  23. indyhannah

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on June 19, 2023

    overall4food5service5ambience3
    Great food and beautifully decorated restaurant.

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  24. CLC22

    San Francisco

    1 review

    3.0

    1 review

    Dined on June 19, 2023

    overall3food3service3ambience3
    We went to Ozumo for Father’s Day evening and understood that the restaurant’s going to be very busy, which they were. We were seated in the patio promptly at 6:45pm, our reservation time. Water was served in a reasonable time. However, our server ghosted us and we had to fetch down another server to take our order. So by the time we finished ordering, it’s about 7:35-7:40pm. Food did come fairly quickly which we appreciated, with the exception that two plates of skewers didn’t come until we finished all of the other food. We even forgot we ordered them. The restaurant charged 20% gratuities (we had 8 in our party) and another 5% living wage something fees. 25% on top of the bill is sort of over the top imo!

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  25. OpenTable Diner

    San Francisco

    3 reviews

    4.0

    3 reviews

    Dined on June 19, 2023

    overall4food5service5ambience4
    Missing some foods we order . But the waiter is really nice. Outside seating and a lot of flies.:(

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  26. ec2018

    San Francisco

    23 reviews

    vip
    4.0

    23 reviews

    Dined on June 18, 2023

    overall4food4service5ambience4
    Good service on a busy day. Father’s Day. Food was average. Don’t mind to try again.

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  27. OpenTable Diner

    Berkshire

    11 reviews

    vip
    2.0

    11 reviews

    Dined on June 16, 2023

    overall2food3service2ambience3
    We were encouraged not to order sushi because we were told the sushi bar was busy but all of the other food that we ordered took a long time. You ran out of Duckhorn wine and were out of 2 of the sake options we were interested in after the food server “sold” us on it. We were able to get at least 3 rolls for the 5 of us. Not a great experience and I would expect more out of an expensive restaurant in Santana Row.

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  28. BrodyF

    1 review

    5.0

    1 review

    Dined on June 11, 2023

    overall5food5service5ambience5
    Great place for a night out. Sushi was awesome. Service was good.

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  29. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 4, 2023

    overall5food5service4ambience4
    The food was awesome but service was a bit slow, however they were very busy. Great place!

    Is this helpful?

  30. Amir

    Toronto

    189 reviews

    vip
    5.0

    189 reviews

    Dined on June 3, 2023

    overall5food4service5ambience4
    We love this place and the food is awesome. One of the best we ever had.

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  31. MAEP

    Central Coast

    27 reviews

    vip
    2.0

    27 reviews

    Dined on May 27, 2023

    overall2food2service1ambience4
    We ordered 7 entries. 2 were served after 15 minutes. Next 3 in 20 minutes & last 2 more than an hour!! We have no idea why they serve NOT AT SAME TIME! A 20 gratuity charge is fixed & too much for this delayed service!

    Is this helpful?

  32. MbareBoy

    1 review

    2.0

    1 review

    Dined on May 26, 2023

    overall2food4service4ambience3
    A very good place with good food. Prices may be too high, but the food is really good. I gave a lower overall review because the bathrooms (for men) were very dirty! The urinary was out of order. With the kind of prices they charge, I didn’t expect to find their bathrooms that dirty. I hope they employ someone to clean them up at least every hour or less.

    1 person found this helpful

  33. OpenTable Diner

    Unspecified

    1 review

    1.0

    1 review

    Dined on May 22, 2023

    overall1food2service1ambience1
    service was poor and food was decent for how over priced it was.

    2 people found this helpful

  34. LisaP

    San Francisco

    15 reviews

    vip
    5.0

    15 reviews

    Dined on May 21, 2023

    overall5food5service5ambience4
    Excellent service and fast as well. Everything was out instantly after ordering. They got everything right with our large order and didn’t have any difficulties with our to go order as well. Everything tasted very fresh

    Ozumo Santana RowResponded on May 24, 2023

    Good evening Lisa, Thank yo for taking the time to write this amazing review about your experience with us here at Ozumo. Next time you are in please ask for me. I would to stop and thank in person. We look forward to seeing you soon. Best, Mark Mills General Manager Ozumo Santana Row 408.886.3090

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  35. MzForbes

    Los Angeles

    5 reviews

    1.0

    5 reviews

    Dined on May 20, 2023

    overall1food1service1ambience1
    We were seated and waited over 30 minutes for nobody to take our order. We weren’t even offered water. The restaurant only had a handful of tables seated. So there was no excuse. So we left.

    1 person found this helpful

  36. OpenTable Diner

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on May 14, 2023

    overall5food5service5ambience5
    The experience was excellent. We were seated on time, the staff was very attentive and helpful and our service was outstanding.

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  37. OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 7, 2023

    overall2food1service3ambience3
    Quality of fish was very poor. All fish looked gray,yellow. Salmon was almost translucent and not fresh. For dining in on a sat evening, the quality of fish was concerning

    1 person found this helpful

  38. HeyCathy

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on April 30, 2023

    overall5food5service5ambience5
    Great service, accommodating, friendly. Will come back again for sure. Thank you!

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  39. OpenTable Diner

    Boise

    2 reviews

    5.0

    2 reviews

    Dined on April 29, 2023

    overall5food5service5ambience5
    Great experience! Amazing customer service and GF friendly. First thing they asked was about allergies and understanding what GF means! The menu indicates GF items and they can modify rolls to be GF.

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  40. OpenTable Diner

    Seattle

    1 review

    5.0

    1 review

    Dined on April 23, 2023

    overall5food3service5ambience5
    A great restaurant with great ambiance! This place is great for grabbing drinks with friends or a date. The food is just okay.

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Safety precautions

  • Screening

    • Sick staff prohibited in the workplace
    • Staff is vaccinated
    • Staff temperature check required

FAQs

You can order delivery directly from Ozumo Santana Row using the Order Online button. Ozumo Santana Row also offers delivery in partnership with Postmates. Ozumo Santana Row also offers takeout which you can order by calling the restaurant at (408) 886-3090.

Ozumo Santana Row is rated 4.4 stars by 377 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 23 times today

Order delivery or takeout

Google Map for Ozumo Santana Row

355 Santana Row, Ste 1010, San Jose, CA 95128

Dining areas

Additional information

  • Neighborhood
    San Jose
  • Hours of operation
    Mon–Thu 3:00 pm–10:00 pm Fri, Sat 11:30 am–11:00 pm Sun 11:30 am–10:00 pm Happy Hour Mon–Fri 3:00 pm–5:00 pm
  • Cuisines
    Japanese, Sushi, Seafood
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Partnering with Valencia Hotel Valet services.Olin parking lot at the row is the closest free parking to Ozumo.
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Owned/operated by
    Asian and Pacific Islander, Latinx or Hispanic, LGBTQ+, Women
  • Additional
    Banquet, Bar/Lounge, Beer, Beer Garden, Chef's Table, Cocktails, Corkage Fee, Counter Seating, Delivery, Full Bar, Gluten-free Options, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Vegan, Wheelchair Access, Wine
  • Phone number
    (408) 886-3090
  • Catering
    Please contact our Director of Special Events, Michelle Cheng to arrange for platter or full service catering needs. We also offer onsite sushi chefs and classes! mcheng@ozumo.com<br />
  • Private party facilities
    Please contact our Director of Special Events, Michelle Cheng to arrange for private dining or parties of 10 or more. Also available are sushi classes, sake classes, offsite private sushi chef, and full service catering - mcheng@ozumo.com
  • Private party contact
    Kristan Bonde: (415) 872-1118
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