Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Overstory Rooftop Bar. - The Westin Atlanta Gwinnett reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. LH

   LolitaH

   Georgia6 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   More food options would be much appreciated. The venue is beautiful, but the limited menu is an eye sore.
   

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2. D

   David

   Jacksonville1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Terrible Service. We ordered apps before meal. They were delivered and finished before we got our drinks. The bartender is a joke
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 3 days ago

   Dear David, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for dining with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

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3. p

   preeti

   Orlando1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Horrible service with servers who have crazy attitude! First the burger and fries did not come with ketchup and we had to ask for it twice for 25 mins while the food was cold and over. Finally it arrives and a few mins later the server brings in a bottle of ketchup with attitude saying here is your ketchup to go!!!!! Had to talk to the manager and he was apologetic but experience ruined! It will be hard to come back here again.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 5 days ago

   Dear preeti, Thank you for your review. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our restaurant and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Sincerely, Ashley Castillo Director of Food & Beverage
   

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4. I

   Isabel

   New York City1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The worst experience I've ever had at a restaurant. The blond guy who served us was completely rude. We arrived at the restaurant a little after 1:30 pm. We ordered a bottle of wine and two appetizers, but when it came time to order our food, the waiter simply said, "The kitchen is already closed," and that it would reopen at 4 pm. Poor service. All of these comments about the place are completely true. It's a shame that such a beautiful place provides such disappointing service. The manager is a person who doesn't like his job. No one really likes their jobs. From the hostess to the manager, they work with such apathy that it leaves a lot to be desired. I always check the reviews of the restaurants I go to, but unfortunately I forgot to check them this time. You can find more information on Google. Everything they say is completely true.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 5 days ago

   Dear Isabel, Thank you so much for taking the time to share your review. We strive to leave all our guests with a positive impression through exceptional service; I apologize for letting you down. Your feedback is important to us as it demonstrates how a simple lack of communication on our part can tarnish a guest’s opinion of our restaurant. I will share your reflections with our team. Sincerely, Ashley Castillo Director of Food & Beverage
   

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5. P

   Phillip

   Atlanta5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The view was great! We had a perfect sunset! The place was very well decorated and the seating was perfectly laid out . The food was very good as they are more like tapas and small dishes. Remember, this a bar style dinning so no huge options or plates. However, the skirt steak was cooked perfectly and tender and satisfying. We’ll for sure go again. If only it had late night club kind of like Sugar in Miami 😉
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 5 days ago

   Dear Phillip, It appears that every part of your experience was delightful! We appreciate you choosing to dine with us and for sharing your fantastic review. Your feedback is incredibly valuable, and we look forward to welcoming you back soon! Best, Ashley Castillo Director of Food & Beverage
   

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6. K

   Kandy

   Atlanta2 reviews

   3.0

   Dined on April 23, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   I had high hopes about this restaurant, the ambience was perfect. Unfortunately the food quality was poor, I had baked potatoes & steak; they were too dry and tasteless. My friend ordered flat bread & chicken curry, it was presented as pizza and the taste wasn't great.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 7 days ago

   Dear Kandy, Your business and feedback are greatly appreciated. Thank you for leaving us with comments that help us learn from our lapses and make improvements. I apologize that your experience did not meet your expectations. Your feedback has been noted and will be addressed with our staff. We hope to see you again in the future for a much-improved meal. Sincerely, Ashley Castillo Director of Food & Beverage
   

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7. A

   ALEJANDRA

   Atlanta3 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful view and is a great spot for social media photos. The food was delicious great service , but the experience was marred by an unfriendly bartender who didn’t seem to know how to make drinks. I hope they improve in that area!
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on April 21, 2025

   Dear ALEJANDRA, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Ashley Castillo Director of Food & Beverage
   

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8. N

   Nene

   Unspecified1 review

   2.0

   Dined on April 18, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Everything was wonderful expect for the waitress
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on April 20, 2025

   Dear Nene, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive service experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Ashley Castillo Director of Food & Beverage
   

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9. F

   Felicia

   San Francisco1 review

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Anika, the hostess was awesome. She seated us immediately.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on April 15, 2025

   Dear Felicia, Anika does an excellent job for us! She will be so glad to hear your compliments. We eagerly await your next dining experience with us! Best, Ashley Castillo Director of Food & Beverage
   

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10. D

    Dorothy

    Atlanta2 reviews

    5.0

    Dined on April 12, 2025

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5

    Very nice and classy atmosphere The food is okay I will come again when it’s warmer to experience the outside seating atmosphere.
    

    Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on April 15, 2025

    Dear Dorothy, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Ashley Castillo Director of Food & Beverage
    

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