Overlook Restaurant & Lounge

3.5
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23 Reviews
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$30 and under
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American

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Casual
Overlook Restaurant, a new rustic dining experience at the Crowne Plaza Resort. Serving a breakfast buffet, lunch, and dinner, Crowne Plaza® Asheville’s onsite restuarant is perfect for any meal. A short 5 minute drive from downtown.
What 23 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.5based on recent ratings
3.6
food
3.5
service
3.1
ambience
3.2
value
Noise · Quiet
80% of people would recommend it to a friend
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Western NC
7 reviews
Dined on November 28, 2019
Overall3food3service4ambience1

The food presentation was very nice and the food was good, but the room was just a ballroom with no decoration and no windows. The people were extremely nice. It served the purpose. Don't know if I would do it again. The title is misleading, by the way, it was not in the Overlook Restaurant at all.

JA
Charleston
1 review
Dined on November 28, 2019
Overall5food5service5ambience5

A wonderful Thanksgiving buffet. Great staff with a wonderful selection of everything from A-to-Z.

GM
Raleigh
1 review
Dined on November 28, 2019
Overall3food4service4ambience2

Thanksgiving Buffet advertised at the restaurant, with its scenic views, but was held in reality in the hotel's large, windowless ballroom. Buffet was generous and varied. Service helpful and professional, but disappointed that it advertised one location but delivered another.

LB
Houston
11 reviews
Dined on November 28, 2019
Overall3food3service3ambience1

Thanksgiving it was ok

BG
1 review
Dined on November 28, 2019
Overall5food5service4ambience4

Thanksgiving buffet is outstanding! I have been going for the past eight years. I highly recommend it!

M
Charlotte
3 reviews
Dined on November 28, 2019
Overall1food3service1ambience1

Worst holiday dining experience to date. Instead of the restaurant, we were seated in a banquet room. Very limited drink menu options and subpar service overall.

HM
1 review
Dined on November 28, 2019
Overall5food5service5ambience5

Very enjoyable Thanksgiving buffet. Manager met us at door to escort us to table. very courteous and friendly wait staff. Food was excellent and they had a large variety. Have eaten Thanksgiving here the last 3 years and will be back. Overall an outstanding experience.

OT
Charlotte
1 review
Dined on July 3, 2019
Overall5food5service5ambience5

Sit outside, the view is beautiful! Best meal for the best value on our trip in Asheville!

V
Louisville
8 reviews
Dined on May 12, 2019
Overall5food5service5ambience5

Great Mother’s Day dining and the meals were delish!

D
Raleigh
1 review
Dined on February 14, 2019
Overall2food2service3ambience2

I reserved for Valentine's evening. We were the ONLY people in the whole place 6:30 PM, except for Bill the waiter, he was great. Ordered a steak medium, light pink, came out rare. At the end of our dinner, a couple walked in to dine. Wife was not impressed!
Breakfast is mediocre, and you are corralled into the buffet, menu is a la carte

OT
Charlotte
1 review
Dined on December 30, 2018
Overall2food2service2ambience2

The restaurant was pretty but the food was disappointing. Would not recommend this place. There are much better places to eat in Asheville.

GW
Western NC
3 reviews
Dined on November 22, 2018
Overall3food3service4ambience3

We chose this restaurant for our family Thanksgiving gathering. Our reservation was for 3:00 and we stood online for 45 minutes with everyone else who had a reservation regardless of time; there was no attempt made to honor reservation times. Cost for the meal was over $200 for a party of 4 ( with tip and tax automatically added). The food was good, but vegan options were severely limited (we would not have chosen this location if the menu were pre-published). The wait staff was excellent and did provide soy milk for coffee when requested.

LJ
1 review
Dined on November 22, 2018
Overall2food4service2ambience1

Very unorganized. Thanksgiving Buffet reservations, 2 people, 3pm. Got there at 2:45 and faced an initial line of 40 minutes. Finally paid and were sent to wait in a long narrow room lined with chairs. Waited there for another 15 minutes (even though we were the only 2 people in the room). Finally got seated at 3:45 to find that they were winding down service.

The food itself was quite good, but we did feel rushed as there were not many people left that were eating.

No ambiance whatsoever. I felt like I was in a mess hall or gate cafeteria.

PH
1 review
Dined on November 22, 2018
Overall4food4service3ambience3

We enjoyed thanksgiving buffet here! The food was good.

MW
Western NC
1 review
Dined on November 22, 2018
Overall5food5service2ambience4

The food was excellent. Unfortunately, I was very disappointed in the service. Our server didn’t return to clear the dirty dishes and never brought the basic water. I understand that they were busy but we had to go get someone to help us several times.

OT
Western NC
4 reviews
Dined on November 22, 2018
Overall4food5service4ambience3

We went to eat here for Thanksgiving. The food was very good, but we were disappointed that we had to wait an hour even with a reservation. We had a tiny table in a corner with no tablecloth like the others. We ate in a huge ballroom, not a restaurant. We will not come back for Thanksgiving.

B
Charlotte
14 reviews
Dined on November 22, 2018
Overall3food3service2ambience1

Average Thanksgiving beffet. Definitely for the masses. Food was OK.

MW
1 review
Dined on November 22, 2018
Overall1food1service1ambience1

We had to wait in line for our 2:15 reservations food was poorly displayed cold food was warm hot food was cold I will never go back again

CR
Greensboro
9 reviews
Dined on November 22, 2018
Overall5food5service5ambience4

We arrived about an hour before our reservation. The line was very long but they got us in right on time. If we had not been early we would not have made our reservation time. It was a wonderful Thanksgiving meal. We may do it again next Thanksgiving

OT
Nashville
1 review
Dined on November 11, 2018
Overall5food5service5ambience5

Delicious food and good service. Beautiful hotel

L
Richmond
3 reviews
Dined on August 5, 2018
Overall2food2service1ambience2

Called to ask if their was a view of mountains and were told there was a Mountain View. The patio overlooks a grassy field and the ropes course.
Hostess and wait staff had no idea what open table was.
When seated we waited 15 minutes to place our order.
When one entree came out there was a creamy sauce that was not listed on the menu - the server said she honestly did not know what it was. She came back and said the chef said it was pesto when it very clearly was chicken covered in spinach artichoke dip - which was not mentioned anywhere on the menu.
Had to go inside to to find server for the check.
Overall the food was decent but service was poor and there was definitely not any type of view.

AE
Charlotte
16 reviews
Dined on July 24, 2018
Overall3food3service3ambience3

It was raining so we couldn't sit outside.
The restaurant was empty so even though I mentioned I had a reservation, she didn't ask the name- so I'm not sure if we were ever checked in.
The service wasn't bad, but it was a little... awkward... We were asked if we were ready to order (dinner) before we had even been greeted or asked what we wanted to drink... but all in all everything went better after that.
Food was good but their Sirloin was not what I was expecting, and they forgot to put the sauce on the side as requested, but luckily it was great.

g
Atlanta
65 reviews
Dined on July 3, 2018
Overall3food3service4ambience2

Medium priced restaurant. Not bad for a hotel restaurant.