Otani Sushi Hibachi Restaurant
We offer only the freshest, healthiest ingredients for our diverse menu - we have delicious options for the most adventurous appetites to the pickiest eaters. Come see us today, we know you will be satisfied!
We saw negative reviews that mentioned wait times and tried to give it a chance anyway. We always take reviews with a grain of salt. Well... we walked in 5min before our open table reservation time. 3 or 4 other parties came in about the same time. Not a single person came to greet ANY of us. Not even a “be right with you” to anyone for over 20 minutes. When someone finally said hello, they had never heard of open table or any reservations and we were going to be put on the regular wait list like everyone else. A woman told us she’d been waiting over 30min to pick up a called-in to go order. It appeared they had 2 servers and 1 hibachi chef during the prime dinner hour. It’s not those employees’ fault that they’re understaffed but letting groups of people stand around without so much as a greeting is unacceptable. I made a reservation specifically because waiting for a table with 2 children is an unwelcomed challenge. I really don’t know if the food is good and I probably never will know because we’ll continue going to the other hibachi place in town.
This is what I posted on their FB page:
Service was poor. When we arrived we waited while three greeters argued over something on a register screen. I’m not sure if our greeter acknowledged my Open Table reservation; I’ll find out if I get the points. We sat alone at a hibachi table for 10 minutes before a server brought menus and took drink orders; drinks took another 5 minutes. Our server was inattentive and disorganized. They ran out of soup and had to make more. It was not worth the wait. Food was average and expensive for the lackluster quality - over $50 for two with no alcohol or extras. Just another shopping center Hibachi place. The Hibachi chef was the only person who knew what they were doing. He was competent but not flashy. He cooked well.
Probably won’t be back. 😞
Wife, kids and I went for dinner. We were seated quickly and the waitress was very attentive. Food was good but nothing over the top, it was your normal run of the mill hibachi but with great service.