Osteria

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1. OT

   OpenTable Diner

   New York Area

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food1service1ambience1

   My wife wanted to have a basic tomato sauce pasta without any parsley on top. The initial serving came with parsley although we specifically said not to add any. The server took it back and brought another plate a few minutes later. As they were rushing to bring us a proper order, this time the pasta was so undercooked that it was sticking to your teeth. So they took it back and brought another plate later. By this time I was already done with my food and my wife was still waiting to have he rorder. The third plate came with pieces of mussels in it. Luckily, we didn't have any allergies but still not okay for something like this to happen. When we pointed that out, the server took it to the chef who insisted that it was a piece of garlic. I don't know what kind of a chef cannot understand the difference between a piece of seafood and garlic but clearly this place has one! Mistakes can happen and all we wanted was an acknowledgement of their mistake but they chose to imply that we were lying which is unacceptable. Food was mediocre and expensive and the treatment was awful. I don't recommend this place to anyone. There are plenty of other places in Palo Alto with much better food and hospitality. Never going back!

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2. S

   Spooky

   San Francisco

   7 reviews

   3.0

   7 reviews

   Dined 5 days ago

   overall3food2service5ambience3

   Maybe at the start you do not want your snarky bus boy to make some comment about how we have an ocean view (our table overlooked Hamilton). We got him good when he thought we were looking for people we know on the street. The food is comfort food for people who have NEVER BEEN TO ITALY in their lives. The Ceasar salad had a lot of parmesan and some sardines on the side, which is not my take on the classic Ceasar dressing. The Saltimbocca was over the top with melted cheese inside a roll of veal. The steamed vegetables were great but there was some kind of square on the side that was purported to be potatoes? All microwavable to the max. The Osso Bucco was dry. The waitress was a doll, very helpful and the dipping oil for the sour dough bread is very very good, like I would buy it and take it home. No expresso machine as they said it was broken so we did not bother with desert. The Chianti Reserva wine was delicious and kind of made up for the rest of the lack luster food. For sure it is a happening place with a large outside area for dining if you want to be alfresco. The staff is hard working and very nice. We gave the waitress a $30 tip in cash. Hard to say if I would go back again. The next table had a dish or mussels that looked pretty good, but the Ceasar salad was so cocked up I cannot see myself ordering a salad and mussels to go dine there again. The dinner price for two glasses of wine and two Pirrone beers and a Ceasar salad that we shared and then Saltimbocca and Osso Bucca was about $150. It did not break the bank but then again if you want to spend money on really authentic Italian food this is not the place. I swear had I not loved the wine, and service, I would have been a cranky customer.

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3. i

   iolavola

   San Francisco

   159 reviews

   vip
   3.0

   159 reviews

   Dined 6 days ago

   overall3food2service4ambience4

   I have been there only once with friends and the first experience was fine. However, this time I ordered linguini with vongole (linguini with small clams and Manila clams). When the order came, there were very few small and Manilla clams - one of the small clam shells was broken with nothing in it, and one was completely closed (Manila). Each shell was filled with chopped clams that looked like they had come from a can. I have had this dish at many Italian restaurants, and they had fresh clams only, no chopped clams, and only small fresh clams. I have always enjoyed these dishes and have no idea why this restaurant felt they had to add chopped clams. They took it back and I re-ordered linguini with Marinara sauce. They put too much sauce in this dish, but it was not bad. Also, there were no utensils and napkins at the table and we didn't get them until we were served. The prices have become outrageous! I believe this will be our last visit. My friends were not too happy with what they ordered either. I will compliment our server, though. He was very cooperative and made sure our dishes came out very hot (temperature-wise).

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4. M

   Mania70

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   overall5food4service5ambience5

   My family has been customer's since 90's. Still carpaccio & Piccata Di Vitello are the best. For whatever the reason, Linguine Vongole seems to be too creamy than usual. We had a great dinner.

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5. m

   mrrrrr

   San Francisco

   36 reviews

   vip
   4.0

   36 reviews

   Dined on May 12, 2022

   overall4food4service1ambience3

   Good food. We had poor inattentive service - No patron needs to feel like the waitresses is doing them a favor in servicing them. Definitely not in par of what one would expect of this restaurant.

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6. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on May 11, 2022

   overall5food5service5ambience5

   Amazing service and delicious food!!

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7. L

   Localfamily

   San Francisco

   17 reviews

   vip
   5.0

   17 reviews

   Dined on May 8, 2022

   overall5food5service5ambience5

   Was a wonderful lunch. Food was delicious, service was good, pacing was unhurried! Pretty sure that is not true at many places on Mother’s Day!

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8. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service5ambience5

   Love Osteria, decades of superior food, quality, service and atmosphere

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9. C

   Craig

   San Francisco

   1 review

   4.0

   1 review

   Dined on May 7, 2022

   overall4food4service5ambience4

   It was a nice Mother's Day Dinner. Great service once seated. Our server(s) were very attentive. Our main waitress had great stories and she was very, very personable! She is a credit to your restaurant. We will be back.

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10. DB

    DebB

    Phoenix

    23 reviews

    vip
    4.0

    23 reviews

    Dined on May 6, 2022

    overall4food4service5ambience4

    Our waiter was great! Attentive and nice. He even brought my son a scoop of ice cream with a candle and sung happy birthday. I actually forgot my purse and he came running after me to give it to me. The food was good but the service is fantastic! We sat outside on a very large patio. It was my second time there and I will be back for sure!

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11. TJ

    TaxJD

    San Francisco

    10 reviews

    5.0

    10 reviews

    Dined on May 4, 2022

    overall5food5service5ambience4

    Great food and terrific service. Sat outside, wish they had umbrellas as I was in full sun for about an hour.

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12. JB

    JimB

    San Francisco

    6 reviews

    5.0

    6 reviews

    Dined on May 4, 2022

    overall5food5service5ambience5

    We've been going to Osteria for over 30 years and it continues to to rank as one of local favorites. Yes, there have been a few ups and downs over the decades, especially right after the restaurant got new owners, but for the last number of years it's back to it's traditional fantastic menu and food preperation. Their service is always spot on and as friendly as it gets. Our go to place for special occasions too.

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13. A

    Anon

    1 review

    5.0

    1 review

    Dined on May 2, 2022

    overall5food5service5ambience5

    Good food. Great outdoor dining options. Friendly staff.

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14. OT

    OpenTable Diner

    Washington DC

    2 reviews

    vip
    5.0

    2 reviews

    Dined on April 28, 2022

    overall5food5service5ambience4

    Delicious food and great service.

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15. JS

    JamesS

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 26, 2022

    overall5food5service5ambience5

    Pasta con vongole (with clams) had very deep superb flavor and lots of clams. Congenial staff.

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16. J

    John

    San Francisco

    89 reviews

    5.0

    89 reviews

    Dined on April 25, 2022

    overall5food5service5ambience5

    I love the carpaccio and the calamari steaks! The food is consistant and always hot.

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17. DP

    DinaP

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined on April 24, 2022

    overall2food4service1ambience1

    I almost never write restaurant reviews, only if something is exceptionally good or very bad… The restaurant Osteria is a $$$ place with white tablecloth!, which sets certain expectations. The food is fine, but the service is a HUGE problem… Saying that, I certainly do not want to put the waiters in trouble – they do what they can and know how to do. The problem lies in complete lack of their training, i.e. with Osteria’s owners and administrators. It feels like the waiters are random people who themselves have never been to a restaurant. The waiters are not rude or arrogant, they just do not know how and what a waiter does. Our waiter forgot what we’ve ordered, and came back to ask; at the table next to us the waiter forgot to bring salad, and started with the next course; we were not offered clean plates for sharing the appetizer; the waiter brought us a wrong desert and dropped the bill together with it without saying anything even before bringing the last order (coffee). This completely spoiled the dining experience. I hope the owners of Osteria read this review and start training their staff.

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18. MM

    MaureneM

    San Francisco

    10 reviews

    vip
    5.0

    10 reviews

    Dined on April 19, 2022

    overall5food5service5ambience4

    The food is wonderful. The service is excellent! We ate outside and our waiter was very attentive and charming.

    OsteriaResponded on April 21, 2022

    Thank you for the 5 star review, we are thrilled to hear you enjoyed our outside dining room and the attentive service. We are looking forward to you next visit to Osteria!

    Report
19. DT

    DavidT

    New York Area

    1 review

    4.0

    1 review

    Dined on April 18, 2022

    overall4food4service4ambience3

    They were understaffed but very apologetic. Nice waitstaff.

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20. B

    Betts

    Los Angeles

    30 reviews

    4.0

    30 reviews

    Dined on April 14, 2022

    overall4food5service5ambience5

    It was 99% perfect. My only recommendation for servers is to make sure to refill water glasses when they are close to empty and offer to refill drinks. But such a friendly and respectful staff, and very decent food.

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21. J

    John

    San Antonio

    23 reviews

    vip
    3.0

    23 reviews

    Dined on April 10, 2022

    overall3food3service3ambience3

    Good food, nice staff

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22. B

    Bootsies

    San Francisco

    14 reviews

    vip
    4.0

    14 reviews

    Dined on April 7, 2022

    overall4food5service4ambience4

    Always wanted to try this place and so glad we finally did. A beautiful night out in their outdoor patio and some of the best pasta I’ve had in a long time. They were short staffed but our server was wonderful and took great care of us. The beef cheeks (which I’ve never had before) in a ragú with Pappardelle were incredible. We will be back and try desert next time.

    OsteriaResponded on April 9, 2022

    Thank you for your positive review. We are so happy your enjoyed the Pappardelle special, along with our outdoor dining along Ramona street! We hope you will join us for another meal soon and if we can personally assist you or your guests, please let us know.

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23. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 7, 2022

    overall5food5service5ambience5

    The outside tables, lit up with lights, are great, especially on a warm evening such as the one when we were there.

    OsteriaResponded on April 21, 2022

    Thank you for the glowing review! We hope you will join us on another warm evening outside soon!

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24. OT

    OpenTable Diner

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined on April 3, 2022

    overall4food5service5ambience5

    They were slow, but the food was incredible and our waitress was great.

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25. l

    lucyv

    San Francisco

    3 reviews

    vip
    5.0

    3 reviews

    Dined on April 3, 2022

    overall5food5service5ambience5

    The food is very authentic. Very good service this is one of our favorite places.

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26. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on April 2, 2022

    overall4food4service4ambience4

    Good thank you

    Report
27. r

    richbart

    San Francisco

    23 reviews

    vip
    3.0

    23 reviews

    Dined on April 2, 2022

    overall3food4service2ambience3

    Restaurant appears to have doubled capacity with outdoor parklet, but kept the same level of wait staff. Service is very slow. Food is still good.

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28. CB

    CharmaineB

    San Francisco

    1 review

    5.0

    1 review

    Dined on March 28, 2022

    overall5food5service5ambience5

    Met with customers who flew in from three different places. Our waiter was very attentive and thorough. Food had good flavor and was well-portioned.

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29. B

    Bill

    San Francisco

    15 reviews

    vip
    5.0

    15 reviews

    Dined on March 27, 2022

    overall5food5service5ambience5

    Great waiter and great food! Split dishes no problem. Had a second dessert - Meyer lemon tart - it was so good! One of our favorite restaurants.

    OsteriaResponded on April 9, 2022

    Thank you for choosing Osteria as one of your favorite restaurants. We look forward to your next visit wth us!

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30. JC

    JasonC

    San Francisco

    1 review

    vip
    5.0

    1 review

    Dined on March 26, 2022

    overall5food5service5ambience5

    Consistently good neighborhood place. Have eaten here for years and always appreciate the service and well prepared food.

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31. DC

    DavidC

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on March 25, 2022

    overall5food5service5ambience5

    One of our favorite place. Each one of us has our favorite dish. And the servers are always cheerful and helpful.

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32. DM

    DeniseM

    San Francisco

    1 review

    5.0

    1 review

    Dined on March 23, 2022

    overall5food5service5ambience5

    Great experience!

    Report
33. JY

    JuliaY

    San Francisco

    1 review

    5.0

    1 review

    Dined on March 22, 2022

    overall5food5service5ambience4

    great food. awesome services. I will bring more friends back :-)

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34. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on March 21, 2022

    overall1food1service1ambience1

    Been a customer for 30+ years. Superb Italian cuisine, every evening long lines to get in, always a great atmosphere . It was a local institution! But now? Empty tables, unwelcome, bland food, ridiculous surcharges, a classic example how a new owner can turn a gold mine into a disaster. Sadly I had to delete the Osteria from my contact list.

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35. AD

    ArtD

    San Francisco

    9 reviews

    vip
    5.0

    9 reviews

    Dined on March 18, 2022

    overall5food5service5ambience4

    The beef ragout special was wonderful. Great service as well

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36. H

    Holly

    Chicago

    2 reviews

    vip
    5.0

    2 reviews

    Dined on March 16, 2022

    overall5food5service5ambience5

    Fabulous food and thoughtful service. Loved the polpette!

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37. OT

    OpenTable Diner

    Hawaii

    1 review

    5.0

    1 review

    Dined on March 15, 2022

    overall5food5service5ambience5

    We sat right away and had a very attentive server. They offer warm bread with olive oil. Food was delicious and was piping hot when they brought it to us. If you like calamari you should definitely order it at this restaurant.

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38. OT

    OpenTable Diner

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on March 14, 2022

    overall5food5service4ambience5

    Excellent food as always. Four stars for service because our meals were served and we had no knives on the table and had to wait until we could flag someone to ask for knives which took a couple of minutes. Always friendly service and usually flawless service, just this glitch this time.

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39. T

    Tommy

    San Francisco

    13 reviews

    vip
    5.0

    13 reviews

    Dined on March 12, 2022

    overall5food5service5ambience5

    Had an amazing time. Food, service, & ambiance where amazing. Will be back soon 👌

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40. OT

    OpenTable Diner

    San Francisco

    5 reviews

    4.0

    5 reviews

    Dined on March 12, 2022

    overall4food5service5ambience3

    Great traditional Italian! Nice size portions. Friendly and casual ambiance.

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