Old Town Pour House - Oak Brook
Guests can expect a vibrant and upbeat atmosphere. The inviting interior lined with custom-milled woodwork harkens back to classic bars of the past, paired with modern amenities like a number of flat screen TVs, including one wall-mounted 103" behemoth. Cozy booths, high-top and communal tables, and a bar that runs the length of the room all add to the charm that is Old Town Pour House - Oak Brook.
Great outdoor patio seating.
The buffalo warp is not with buffalo sauce at all. It was Cayenne pepper. Simply terrible.
The Chicken tacos looked great (good colors) but tasted like nothing.
Beer is overpriced, the cheapest beer was $5.50 for a Miller Lite, I am not kidding.
The fries with ketchup were good as was the very small "salad" of corn, beans and relish (about 3 spoonfuls, no wonder the waiter suggested we substitute fries or something else.)
The 2 main dishes had no taste or were not as advertised.
The outdoor patio is nice and the server was fine but don't get either of these 2 food dishes.
Ask the waiter what their best items are because these sucked.
AVOID, there are too many good restaurants, no reason to go here again.
Hi there, I'm sorry to hear that you had a disappointing experience at Old Town Pour House. Thank you for providing your feedback. I will relay your comments to the management team so that we can offer extra support and training to our team wherever they may need it. We hope that we can show you our ability to improve based on guest feedback. - Staley
This was a great experience. Waiter was attentive and made menu recommendations. Food was delivered hot and had lots of flavor. We had the Buffalo Shrimp appetizer, Ahi Tuna Salad and Short Rib Tacos. We sat outside. Great setting and night.
Hi Troy, I'm glad you had a great time at Old Town Pour House! We hope you'll come back and visit us again soon! :) - Staley
Atmosphere and ambience was fantastic. The service and the food was amazing. A great time was had. Thank you
Hi Tyrenna, I'm glad you had a great time at Old Town Pour House! We hope you'll be back again soon! :) - Staley
Two of us had the sliders which were excellent and we split the snickers pie, also very good. The two others both had burgers which they said were great.The mule was ok, I make better, and service, while very nice, was extremely slow. We sat outside which could have been a lovely experience but every now and then we'd get a whiff of sewer or garbage or something gross.
Super nice place! I had a delay with getting my server coming to take the order but the manager made an AMAZING job to fix it and turn things around to positive. Definitely will repeat again, specially if I’m on the mood of great beers.
Hi Jose, I'm really happy to hear that you had a great time at Old Town Pour House. We appreciate your feedback and look forward to seeing you again soon! :) - Staley
I would go back fir a quick bite but it was just average. Food warm but not hot. Service was good but not great. Better options in the oak brook/Lombard area
Favorite place when we are at the mall.
First time at Old Town Pour House. Promptly seated inside and waitress stopped by for drink orders. That’s when the good service ended. We sat, and sat, and sat with no return for food orders. I looked around and couldn’t find the waitress. Finally a manager stopped by to ask how things were going and I told him we’d like to order food and had been waiting. He sent another waitress over for our food orders. Once the other waitress helped out, every time our waitress returned she had an attitude. Food was very good and setting was nice. Not enough to balance out the poor service and coax me to return.
Hello Paul, I'm sorry to hear that you had a disappointing experience at Old Town Pour House. Thank you for providing your feedback. I will relay your comments to the management team so that we can offer extra support and training to our team wherever they may need it. We hope that we can show you our ability to improve based on guest feedback. - Staley
Mushroom flatbread was delicious but chicken sandwich was underwhelming.
It was my daughter's birthday celebration Server was awesome and food was scrumptiously delicious
Hi Niece, I'm glad you had a wonderful time celebrating your daughter's birthday at Old Town Pour House! We hope you'll come back again soon! - Staley
Food was very good. We were seated in an area that was not part of dining room. Waitress brought a drink and took order. Someone else brought food. She basically ignored us. We had to flag her down to get a refill. We could see her filling drinks of other tables. Never checked to see if food was good.
Let me start first my saying the food was great, as was our server. Nice menus selections for food and beer. We were seated inside at the far back. Even before our food was served, we were pestered by a couple of gnats flying around. Didn't think anything of them and believed them to be random. Once our food and beverages arrived, they were quite annoying and greatly increased in numbers. It was the most bizarre restaurant occurence ever. Gnats were everywhere. We had to completely cover food with napkins, uncovering parts when eating, and beverages glasses had to be covered owith our phones. My one son didn't even touch his fish and chips because gnats were all over it in spite of constantly swatting them away, which was useless. They got in my daughter's coke glass and she couldn't drink it. Management moved us when we were nearly finished with our meal. It was a welcome change but it was too late. Within minutes of moving us, they seated a couple at the sole table next to our original seating. I felt bad for them and believe it was poor judgment to seat them there. The interior had many tables open - why do that knowing we were just swarmed there? Management took our two appetizers off our bill and provided gift cards for half our remaining amount due. They seemed perplexed and apologetic. We had chosen this place to celebrate my daughter's birthday. They need to find the source and fix it. Not sure the five of us would return. It was a gross and odd experience.
Hi there, I'm really sorry to hear you had a frustrating experience at Old Town Pour House. I've sent this along to our management team so they can identify the source of the issue with the gnats and resolve it. Thank you for letting me know what happened, we appreciate and value your feedback. - Staley
I had been to Old Town Pour House before, but this was the first time I sat outside. What a lovely area!
Our food was quite good. I had the Scorpion 'impossible' burger and it was outstanding. Initially, it was brought to me without the "Scorpion" extras, but the server quickly corrected that. The Scorpion burger comes with pepper jack cheese, jalapenos, jalapeno jelly and a nice spicy aioli. I also had a side Caesar salad which was nice and fresh. My friend had a standard burger..it was very good and cooked to his liking. The french fries were amazing as well!
Hi Caryn, I'm glad you had a wonderful time at Old Town Pour House! We hope you'll come back again soon! - Staley
Little loud and hard to talk but the food and drinks were excellent.
Nice place to have a business lunch.
Hi Nash, I'm happy that you had a nice time at Old Town Pour House! We hope you'll come back again soon! :) - Staley
Front desk host women was fantastic, so this service was amazing. Our server however was awful. Was rarely around, had to ask for refills on water if we wanted them & overall just rude.
Great service. Food was delicious. We tried a vegetable dish and it was perfectly prepared.
Hi Cathy, I'm glad you had a great time at Old Town Pour House! Come back again soon! - Staley
If you are fan of craft beer, this restaurant has the best selection I have seen in the Chicago area. Both the food and service were very good!
Great place!! Awesome drink menu. A bit pricey for the food for what you get. Good service! No complaints!
Delicious food choices albeit pricey drinks. Pleasant & knowledgeable wait staff and great outdoor dining area.
Hi there, I'm glad you had a nice time at Old Town Pour House! Come back again soon! - Staley
We explained to the hostess that we had 2 elderly diners and she kept trying to put us at a high top table- it took a few minutes of explaining how that wasn’t going to work.
Went to restaurant to enjoy a late lunch with family on 4th of July. I ate at restaurant about 1 month before and enjoyed the food and service, so recommended, wow, I was sorry I did that. The service was not the best but still left a 20% tip of a $200 bill so pretty substantial. (she never came back after we paid to thank us...disappointed) We ordered our food, delivered by someone other than waitress which was OK, but waitress never came back to see if all OK? One of us ordered fish taco's, he said it was awful, the breading so thick on fish, could not even taste and very dry, sent back, asked if he wanted to order something else but because everyone else had food and eating, decided not to. The salad I ordered was the same I had last time but was sub par to say the least. Smaller portion, no blue cheese or avocado which I realized was missing at the end of meal. Was the level of service and food based on it being a holiday so the "regular" chef and staff off for the day, not sure but will not return or recommend. There are so many choices in Oakbrook, everyday is important to be on the top of your game. We had a nice time because were with family on a holiday, not the service or food served!
PS....we were the party of 6 at 3:30 on 4th of July....reservation not necessary since not busy, not reflected in services rendered!
Hi Jan, I'm sorry to hear about your recent visit to Old Town Pour House. That doesn't reflect the level of service that we strive for, and we apologize for the missing ingredients on your salad. I've alerted our management team to this issue so that we can resolve it and provide more training and support to our staff where needed. We appreciate you taking the time to leave feedback, and hope we can show you that we utilize your feedback to improve. - Staley
Food was so very tasty- shrimp salad was amazing-
Food however took quite a while after ordering to make it to the table-
Everything was great! Service, food and drinks! My only complaint is they took my favorite item off the menu 🙁 we love the shrimp tacos any chance you can bring them back??
Our waitress went above and beyond to take care of our table. I was thoroughly impressed
Hi there, I'm really glad you had a great experience at Old Town Pour House! We hope you'll be back again soon! - Staley
The noise level of the restaurant was extremely loud. But the service more than made up for the atmosphere. The food was good but I wish that there was more of a variety. The best part was that the restaurant opened up the full windows to allow for a more open atmosphere. The view over the patio at sunset was awesome.
Even though we met early, 5PM, we wanted to make sure we could get in. They had a nice table outside and we were not rushed as they knew friends were catching up!!! Thank you Old Town Pour House.
Hi Ken, I'm glad you had a great experience at Old Town Pour House! We look forward to seeing you again soon! - Staley
Food wasn’t good and bland
We made reservations for a Saturday night and arrived a couple minutes early. We were seated immediately and the server came over within a minute or two. The service was excellent and the food was delicious! Highly recommend this restaurant.
Hi Sabrina, I'm glad you had a nice time at Old Town Pour House! Come back again soon! - Staley
Food was excellent. Carlos was our server and he did an amazing job with our table of eight.
Hi Alan, I'm glad you had a nice time at Old Town Pour House! I will pass your compliments on to Carlos :) - Staley
We had a great lunch. Everything about it was good.
Hi Peggy, I'm glad you had a nice time at Old Town Pour House! Come back again soon! - Staley
Good food, good service, good craft beer selection
Hi Gary, I'm glad you liked your visit to Old Town Pour House! Come back again soon! :) - Staley
not a long wait, good food choices, but wish there was a bit more...definitely a wide range of beer, wine, & mixed drink choices! The friendliest, professional waitresses I've ever had!❤
Hi there, thank you for providing your feedback! We're glad you enjoyed your visit to Old Town Pour House. - Staley
We ate on the outside patio and ambiance was terrific. Since I had a delicious impossible burger two weeks prior on my first visit to Old Town, I brought my husband back for my 2nd visit and talked up the Impossible burger. We both ordered it, mine with a gluten free bun. We shared a chopped salad. Both burgers came with regular buns and the waitress apologized and had the chef swap out the bun. Unfortunately some taste was lost in the transfer. The burger was tasteless. Nothing like the first one I had 2 weeks earlier. I had hoped mine was sub par due to swapping the bun, but my husband said his was tasteless as well. We were both disappointed. The salad was fine, with two tasteless veggie burgers, 2 beers and a shot of Tito’s for just under $85 with tip. Most likely not coming back a third time, sorry.
Hi there, I'm sorry to hear you had a disappointing time at Old Town Pour House. Thank you for providing your feedback, I will relay your comments on to the management team so we can use these details to provide further training and support for our staff. We appreciate you taking the time to leave feedback, and hope we can show you that we utilize your feedback to improve! - Staley
Extremely slow service, not sure if they understand that when soup or salad are ordered as an appetizer they should be served prior to your entree not st the same time.
This was a non-impressive experience.
This was my first time at Old Town Pour House. I will be back! Service was very good and the food was excellent. So many drink selections it's almost overwhelming. Great place to relax, unwind and enjoy.
Hi June, I'm glad you enjoyed your experience at Old Town Pour House! Come back again soon! - Staley
My party of 4 was disappointed in our dining experience at Old Town Pour House. Being in the Oak Brook center mall, we expected the food to be better than nondescript pub grub. However, it appears that the restaurant is another one of those chains where they just add heat to all menu items indiscriminately and expect favorable reviews. I don't know if the culpable parties to this "let's add heat to everything" include the chef and wait staff at this Pour House location.
We asked our server for a recommendation between 3 menu items of interest. She advised us to try the fish tacos, as it is one of the items favored by patrons there. When we decided on fish tacos, she was quick to point out that we had 2 choices of preparation"blackened"-very spicy or "fried"-not spicy. The menu did not indicate any heat or that it was spicy. Three of our party ordered the fish tacos-fried, a fourth order the Filet sliders (he said that they were just OK). A few minutes after eating all 3 fish tacos, the heat set in much to all our dismay. There must have been heat added in some form to the dish, maybe in a sauce? The 3 of us being seniors all agreed that we should have been advised beforehand (maybe they could have put the spice on the side?). I have a touchy stomach with colitis, and this did cause me some stomach distress afterward, and turned out to be very hard to digest and pass.
How can you improve? Disclose in the menu what is spicy and what is not, and educate your servers. If it was not meant to be spicy, educate your chefs and cooks. Most restaurants are a lot more upfront about the heat quotient in their meals, Pour House needs to follow suit. In the meantime, thumbs down for this dining experience. I cannot recommend this establishment to others.
Hi Donald, I'm sorry to hear you had a frustrating time at Old Town Pour House. Thank you for providing your feedback, I will relay your comments on to the management team so we can use these details to provide further training and support for our staff. We appreciate you taking the time to leave feedback, and hope we can show you that we utilize your feedback to improve! - Staley
Always a good meal. Excellent food and the patio rocks.
Hi there, I'm glad you had a great time at Old Town Pour House! Come back again soon! - Staley
My food was ok. Looked messy on the plate. Did not find any healthy appetizers. Also could not find any light appetizers something great for sharing well having a conversation. The menus also looked very grungy.