Old Town Pour House - Naperville

Good pretzel bites, great chili and good drinks. Great service too.

The food was great... the music was too loud!

Food was really good. Had burgers and salads - Pretzel Bites, Kung Pao Cauliflower and Smoke House Burger was especially good.

Nice selection of beers.

Service....not so much.... They were attentive and pleasant. However, we told them three times that one of us has severe food allergies to egg and dairy. The Impossible burger was brought to her with butter on it and dairy in the bun. If we had not asked to confirm the bun was dairy and egg free we would have been at the hospital the rest of the night.

They did correct the problem quickly when they realized the mistake.

A bit cool if you’re seated near the entrance, but food and service definitely a 5 star experience.

Made a reservation for my birthday and was not disappointed. Diana and her team were awesome and very patient with our group. Thanks so much for an amazing time. By the way, loooove the mimosa flight!!! Good addition to the brunch menu!

Great list of beers to try; although very busy due to Holiday business, we were seated on time, and our server was excellent. We’ll be back.

My only complaint is the manner which my food was prepared. I ordered a chicken wrap. The chicken was cut into tiny pieces. The filling of the wrap was a homogenous mixture. Much like prechewed was the texture. The problem with chopping the contents of a wrap into mush is the flavors all run together. It needs tweaked. The curds and my girlfriends burger were outstanding! We shared the snickers pie dessert and its worth visiting this place just for that alone.

Great beer selection with rotating specials! Great food and a variety of options to watching sporting events. Highly recommend.

Around 8:15 the volume was turned way up. Could not hear eachother talk very well anymore. A shame.

Tasty food. Great vegetarian selection. Good beer!

We were seated at a table that had been extended by converting a square table to a round table, by pulling up curved extensions. The extensions were not level with the table, resulting in a drink that was placed on one to slide off the table. No warning by staff, no assistance in cleaning it up, and no refill of spilled beverage.

Food was ok. BBQ ribs were way too charred. Requested addition sauce ... never received it.
Bacon on bacon cheeseburger was soggy and soft. Requested crisp. Bacon cheeseburger was requested w Mayo, ketchup and pickles. Didn’t receive pickles.
Fries placed on wrong plate, in place of salad, which was placed on wrong plate. Waitress response: “oops”

Not sure I’m in a hurry to return to the Pour House.

Service is great. Extensive beer list; however usually served in smaller tulip glasses. Food menu has a lot of interesting items but preparation is average.

We visited your Naperville location for the first time and it was a very nice experience. The customer service was excellent and the food was delicious. There was nothing left on my plate. We had Urma who was very nice and patient with everyone’s needs. The lighting inside and outside was warm and inviting. The music was a little loud for my taste but could be ignored. I will definitely visit again and would recommend. Thank you for a lovely evening.

Leah

1) hostess canceled reservation without checking in / calling as i was a few mins late- despite restaurant being half empty
2) server did not serve water till 45 mins in. We had to ask for water
3) server brought a sample and never came back for drinks order. Had to ask somebody else for drinks and server
4) spent $100 - experience was not worth it

Enjoyed the experience and food was good.

Service was a little slow. No water offered or brought to the table until the bill came. It’s pretty loud but we could still converse without raising voices too much.

Great brunch! We took my dad here for his birthday and it was very nice. They overcooked his small steak portion and they brought him a larger steak and comped the meal. Service was excellent and the cheesy breakfast potatoes are to die for!

Very good beer selection, excellent food, outstanding service.

It was nice but they charged us for the birthday dessert

Parking in this area is terrible! And when I bother to make a reservation it would be nice to not be put in the bar area under a giant tv. Waitress didn’t serve us water. Burgers were good. Not sure we’ll return tho.

Braised Beef was excellent. Great beer selection and well made drinks. Portions were nice and so was the service.
Menu lacked some of the standard bar comfort foods but everything was well prepared. Prices are average for the food items. I have it a 5 but my wife have it a 3 for food. She likes Cesar salad and creamy soups (chowders). She thought the salmon was okay. I'll be back but probably not with my wife.

This is a mixed review. This was the second time we have been to Old Town Pour House. The first time was a huge hit and the reason we went there again. I did request a booth in reservation and they were unable to accommodate, which is not a problem. Waiter was attentive but not a lot of personality, but he did make sure he didn't forget us as far as getting our orders as we had drinks, appetizers and entrees that we ordered at different times. Though we did have to ask for water refills. Two of the people I was with loved their food (Poke Taco and Burger). I wasn't too happy with my dish and only ate a small portion (Octoberfest Spätzle). Waiter saw I didn't eat too much of my meal and I didn't ask it to be wrapped. I feel he should have asked if everything was okay and he did not. Drinks are very good but very small for the price you pay. Even the glass of beer was small. I would go there again and stick with something simple like the sliders or a burger. Staff was very cordial and friendly, I was just a bit disappointed since the first time we went we absolutely loved it. I would still recommend but tell people to stick with the basics.

Amazing impossible burger

Food and service was good. Nice bar selections. Little loud, but ok.

Meeeeeh. It was OK. Would go back

This was our first time and had a great time. The ambience and food were great. We especially loved the beer selection and the dessert. Definately will go back.

Love the Pour House. Great casual dining place. Options for everyone on the menu, the aesthetic is nice and open and clean. Service is always friendly and efficient. Great place to watch a game without feeling like you’re in a sports bar.

Great outside patio.

We ordered appetizers and the server forgot to put them in so we sat there for 20 minutes without food. I brought 4 guests with me and nobody was very impressed with the food. Wrong sauces were served with 2 of the 5 dishes and 2 people complained about small portions.

Food was just Ok but basically my fault for ordering gourmet-ish plates. Not my cup of tea. Sat on the patio so noise wasn’t a factor. Service was great; manager even came around to make sure we were being served.

Our food was delicious. Especially loved the free dessert for birthdays.

My food was a bit disappointing—on the fish 'n chips platter the fries were good, the coleslaw and tartar sauce were good, but the fish was rather soggy—the crust came away from the meat and the fish fell apart because it was mushy. My son tasted it and actually spit it out. We did have a great server.

I think it was a little pricey, but the food was good and our waitress was very nice. I would come back!

Enjoyed the outdoor seating and food. Good service b

Definitely sit outside if you can. Since theyve opened their doors, the inside reeks of cleansers and cleaners....very distracting. Have mentioned it to management...they seems oblivious.

I have been to this location once before with great results. Last weekend our server took our order then we waited about 40 minutes for our food to be delivered to the table. Our food was delivered by the bartender after we inquired about our food from a different server. I ordered the Filet Sliders and the Filet was tough to eat. Our server did not come back to our table until it was time to pay the check. I am not sure I will return to this location. I have seen similar results on feedback from other customers.

Enjoyed the outdoor patio. Bar service was a bit slow, but food was excellent.

We went to lunch there. Wonderful server. Food was good, fast and presented well. Will certainly return.

The menu is small. Not beer drinking group so just not the place for my family and friends. Food was mediocre.

We had the most amazing service and the food was fantastic!