Old Chicago Pizza & Taproom - Olathe
The hostess was great. We were seated right away. The waiter was bad. The food had the potential to be great, but our waiter allowed it to sit so it was cold.
I made a reservation, and the place was not crowded, but it still took about 7 minutes to get seated and get menus. With 3 kids under age 10 and a fourteen year old that wasn’t great. The waitress was pleasant and friendly, but ditzy. I was the only adult at the table, but she asked three different times if we wanted one check or separate checks. The food was mediocre. In fact the baked manicotti made me sick that evening. My granddaughter’s cheeseburger was so greasy she didn’t finish it. I won’t go back.
When we checked in with our reservation we were told all their tables were occupied. I said that we had a reservation so the host went back and was able to push some tables together. We sat for 15 minutes before we were ever greeted by another employee. Thankfully our food was tasty.
Prior to today I had good experience here. I made reservations on Open Table at 2pm for 6:30 pm that evening for 6. We arrived at 6:15 and checked in. We waited, waited, waited all the while we watched other people coming in way after us being seated and not smaller party’s. After 45 min I asked when we were going to be seated. We had reservations at 6:30. Was told by who I think was the manager that using Open Table is not making a reservation. I said my name was on the list way before all these other people regardless of the Open Table reservation. He was unconcerned of our situation so we left. Never got seated. Won’t ever come back now. With service like this I don’t expect them to be open much longer. To the Open Table people, please remove this establishment off your list of choices since others have also said they do not honor reservations made with your app.
Good place to go with children. Good food with good variety to choose from.
Waitress kept giving lame excuses for why it was taking forty minutes to get pizzas after ordering and why she left our table as soon as I said we were ready to order. Pizza has gone downhill, had about 1/3 of toppings it used to have.
Beware - they don't consider an Open Table reservation an actual reservation at all! We reserved a table for 8 on a Friday night and when we arrived we were told it was a 45 min - 1 hr wait! When I complained to the host he said the online booking system wasn't his problem. A email to the general manager regarding the issue has gone unanswered. Really disappointing...
Waiter excellent. Still over priced but good .
Happy Hour works. Sports events as well.!
Service was really slow. Food took forever to come and was luke warm when it did. My second drink tasted nothing like the first but the waiter did not offer any solution when I mentioned it. One person ordered no mayo on her burger which came with mayo. Waiter made no attempt to apologize or explain all the issues we had. I will not be going back.
Pizza was very good. Waitress got one order wrong but not a big deal. We wanted Chicago crust on the pizza’s and one was brought with thin crust. Didn’t want to wait to fix it and the pizza was fine. Probably because of the high noise level she didn’t hear the order correctly. Pizza was served in a timely matter even though asking for the thicker crust usually takes longer but they got it out pretty fast. Good food, decent prices, will go back to dine more.
Service was the worst ever. She forgot my food but blamed it on someone else. Waiting over an hour for a burger to have no Management presence in the restaurant. Won't be back. Won't reccomend. Will actually do opposite. Will always tell people no. Victoria was the worst. We werent even worth her time is what it felt like. I am a server. It was atrocious service.
Server clearly didn't want to be there. Food was undercooked- my calzone dough was raw under the flash baked surface. Turns out- they don't even make them there. They are delivered already made. So not only no substitutions, but this will be the most expensive hot pocket you've ever bought.
No apologies, no one cared.
Have a great evening with friends!
Great Experience. Food was very good. Server did a Great Job. Mgr Craig was very friendly. Came to our table to check on us and make sure everything was OK. Love the Italian Nachos. Will definitely be back.
Good pizza, fantastic service. Seabass (Sebastian) was a fantastic server.
Food was good. Overall a bit loud, but it was a family restaurant on a Friday night, so understandable.