Old Chicago Pizza & Taproom - Bettendorf
Our server was untrained. I asked her if drink specials were going on that day, and she said no. Come to find out there was a happy hour.
After ordering my food asked I how many topping I could get on the build your own calzone, and she informed me it was four.
When I received my bill I noticed the happy hour price difference and the additional topping charge.
We love Old Chicago - but place my reservation on the internet & when we got there, they did not have it. We were seated rather quickly for the line that was there. Food was okay - not really that warm. Ordered appetizers - they took forever. Not sure if the waitress forgot or the kitchen. Really think they can do better & we have had better service & food. Will still go back, but kinda disappointed.
Restaurant seated us 20 minutes late, hostess kept avoiding customers by answering phone (not sure if she was actually talking with someone on the other line, since she was just listening for the most part). Our appetizer of cheese curds took 40 minutes to arrive, then our meal arrived 2 minutes later. Our waitress only offered us drinks once and did not mention that the kitchen was backed up. One table beside us switched their order to-go since the food was taking so long. I understand that the restaurant was kind of busy on a Friday, but the staff needs to be aware of this and make sure guests know what to expect. It's a shame that the hostess and waitress didn't mention anything about the wait, which made them seem inconsiderate and inattentive.
Service was a bit better than the last several times we’ve gone over the last few years. We stopped going because service was always horrendous. Even on slow nights. Last night we were set up by the doors to the kitchen and that was so loud and annoying because we constantly had to listen to the employees feet kicking the door open. did not make for a pleasant experience. And our Italian nacho appetizer had almost no cheese on it. Was better in the past.
Food took forever to get. And our waitress didn't pay much attention to us even though we were sitting right next to the entrance to the kitchen. Parmesan garlic fries for an appetizer took over 30 minutes to come out. Pizza crust was soggy and not very crisp. Just over all unimpressive.
They apparently don’t respect the open table app reservations. Had to wait past our time and ask twice to be seated. After being told “we just have to wipe off a table” twice we were finally seated. Walked by several open tables that also just needed to be wiped off. Not sure why they take app reservations if they aren’t going to respect them. Food was fine. Server was nice. Just frustrated with the check in.
We used the opentable app to reserve a table. When we arrived the hostess could not find our reservation. They were able to seat us fairly quickly. Food and service was great!
Establishment wasn’t aware of our reservation at first and almost had us wait 25-30 minutes. Until management made adjustments. Love this place, I am a regular here, but not sure how well they can work with this app. Also, they couldn’t fulfill our special request for a booth on the Taproom side (assuming because they weren’t aware of and/or didn’t prepare for our reservation until we showed up)
It was just the worst experience ever. Hair in our food. Long time between our waiter taking our order and bringing food. Charged extra for our second beer. The list just goes on and on.
Our server was amazing, we had 10 people and although the place was busy, she still kept to our needs very quickly!
Went for a favorite, the Hawaiian pizza. When the bill came, there was a problem with the discount we were getting with the rewards program. The server fixed it with the manager by giving us a better discount than we were supposed to get!
Our office went for lunch. It was comfortable. There was something for everyone. The meals were very good.
After arriving, we were told their reservation list was not working. Luckily they were not too busy and we were able to be seated. There were 2 crayons available for the kids to color with (not a big deal to me, but it was to my kids). While ordering drinks, we were told that the Diet Pepsi was sold out. We ordered our food. About 20 minutes later, our server came to let me know that the garlic bread (part of the Chi Town Trio that I had ordered for my meal) was also sold out. She told us this consistantly happens every Sunday. It took around 40 minutes to receive our food. They were NOT busy. We should not have waited this long for our food. It was not a complicated order. The cheese on one meal had a skin on the top. (How long had it been sitting?) A manager came to talk to us about not having what we had ordered. She had an excuse about different things selling out every week because people order more or less of things. I can understand that, but I've never had anything be unavailable at any other restaurant. That makes me think there is poor planning on their part. She wasn't very personable. She apologized and asked us what she could do for us, but we didn't know. Were we supposed to request a free meal? Shouldn't she have offered something? We were at a loss of what to say and it seemed as if she was too. She ended up giving us 2 $10 gift cards to use the next time we came, which was nice, but it would have been nicer to have had the food we ordered. This place is hit or miss always. It can be great or awful. This isn't our first bad experience. I like the food, so I usually go back, but I don't think we will be back again. I definitely don't recommend ever going here on a Sunday! Our server was very friendly, so that was a plus.
Our waitress valerie was excellent
I am only disappointed by the time it takes for order to arrive.it always takes minimum of half an hour for food to arrive which is a bit long I feel