Off The Hook Seafood & Chophouse - Norfolk
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
- Contact tracing information collected
The food and service were great!! Great price.
First time there. Service from Thomas was excellent. Good choice options from menu. Prices reasonable. Nice ambience for lunch or dinner. Small enough for intimacy w/o ppl on top of you.
To start with the positive, the oyster rockefeller was fantastic! This was about the only positive experience we had there.
To start, there were only two other tables but took the waitress 10 minutes to greet us then another 10 minutes to get our drinks from the bar. The menu looks great but the waitress did share that their fish special for the evening was fried flounder or fried rockfish. Sounded good...I went for the fried rockfish thinking I would be receiving a filet with two sides (ordered broccolini and green beans). When my meal came out, I had a 24" full fish (head and everything) in front of me that looked like it was pulled out the bay and dropped straight into the fryer. It was full of bones, and I'm sorry but I think as the waitress, you should at least let your guest know what to expect because I am not a fan at all of receiving the whole fish that way. Next issue, my broccolini was ice cold and mushy. It seemed it had been sitting on the plate for a while because it created a pool of water, right under the fish, causing the fish to be completely soggy on one side of it. The soggy, fried fish was downright disgusting. I let the waitress know about the temperature of the broccolini and the soggy fish, and they did absolutely nothing about it. Instead, she brought me a giant aluminum container to take the fish home in which I let her know politely that I had no intentions. We asked for the check, and also, come to find out where the fried fish on the entrees is around $25-$30, they charged $36 for the rockfish.
Do not recommend wasting your time or money here.
Frank was a fabulous waiter, food was excellent. We’ll definitely be back!
Everything was awesome. Bonnie took care of us and made our very rare night out perfect. The food was fresh and cooked perfectly. They drinks were great. The ambiance was trendy, yet casual. I definitely recommend this place.
Great service, very friendly staff. Food was very good. Over all great experience.
We dined in Norfolk location last night with family. The food was outstanding and our server, Frank was very attentive and made our experience stand out.
The waiter was very attentive and the food was delicious and exceeded expectations. Can’t wait to eat the leftovers!
The food was excellent. We had a party of 4 with different dishes and everyone was impressed with their food. We enjoyed the professional setting and 1 of our guest has already scheduled her Girls Dinner there. It was a great time.
This was my second visit at the Norfolk location. We chose Norfolk because the Chesapeake location was superb! I requested Frank the waiter at the Norfolk location and just like the last time, he was excellent! He is VERY personable and understands good service. That said, the food was average for the price. The fingerling potatoes and the broccolini should be replaced. They are not good. I had the fried shrimp…they were just okay. The calamari was too chewy. We had a one year old child and they had no booster seat or high chair. It was a birthday celebration, but no complimentary dessert (it’s the little things that make a difference). But for Frank, the waiter, I must say we were a little disappointed with the food this time.
First time at this location. The battlefield location was great This Kylie avenue Norfolk location was even better. Frank is the best server in town food and atmosphere was amazing
Fantastic food. Atmospheric was great. Highly recommend it
The food was okay but there are better restaurants in the area for the value. Maybe it was an off night or I'm still comparing their seafood to Maryland restaurants.
We were a party of 7 and two of the guests were celebrating birthdays. I called ahead to see if they would do something special for them and they said they would. We arrived 20 minutes late due to the Uber delay and traffic. We were greeted by one of the waitstaff who said “I was just about to cancel your reservation”. Not hello or welcome. So now it is 7:50pm instead of 7:30. We sit down to a brightly lit room with other tables that were empty. I should include that when I placed the call earlier to the restaurant about the birthday, I asked if we could add three more people and they said no. So to see an available 4-top table beside our table made me think hmmmmm…..anyhow. We sat down and she immediately took our drink order. We get the drinks at about 8pm. We get appetizers and one salad, then she comes over shortly after with our main course. Now it’s about 8:45 and she said it was last call for drinks because they were closing at 9. So we all ordered another round, but as we started eating our food, they started mopping with strongly scented pine sol cleaner which utterly ruined the mediocre (at best) food. Our complimentary hush puppies were burnt. Our noses were now burning from the cleaner so I got up and said something. The rep,y was “I’m sorry, I will let the people above me know” rather than advising them to stop cleaning until we were done. Most of us couldn’t finish eating since it was so strong. After I complained two things happened. First, the gentleman cleaning proceeded to continue to clean the pole directly behind me which made the smell stronger and fresher than before. The second was that our server apologized to the table for the smell and said that they weren’t supposed to do that until guests had left. Now I’m really done with this place. We were never asked if we wanted dessert much less had them do anything special for the two birthdays at the table as requested. Stay away from this place. It is being run by scumbags.
The service was excellent and we were attended to well by the bartender!!
We went here for a special occasion. The food was absolutely wonderful and our server, Frank, was very helpful and absolutely delightful. Highly recommended.
Our server was amazing and she was so wonderful and polite
Had my 43rd Birthday dinner there and it was awesome the atmosphere was classy & nice! Customer service was great.
It was our first time and everything was great!
Our waitress was amazing, food was very delicious and a very nice atmosphere! We will definitely be back!
The soup was excellent, but the entrees were not very good. We will not go back again.
Highly recommend, we will definitely be coming back!
Our table had the Oyster Rockefeller, Crab Stuffed Salmon & Crab Stuffed Shrimp.
Everything was great!
Service and all top notch place
Friday evening dinner... dining room was surprisingly not bust on a nice Friday night. Apps (Caesar and a cup of she crab soup) were delivered quickly and were super tasty. Entrees (shrimp and grits and stuffed shrimp) were great ... along with very good hush puppies. Server was professional and quick. Only negative was very not-busy for a Friday evening... We'll go back!
Awful. I ordered a meal and I did not like it and I was told I would have to pay for it despite I did not like it. So I paid $100.00 for 2 drinks and crab dip. the dip was amazing.
Off The Hook Seafood & Chophouse - Norfolk offers takeout which you can order by calling the restaurant at (757) 421-3313.
Off The Hook Seafood & Chophouse - Norfolk is rated 4.5 stars by 25 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.