Oak + Violet - Park James Hotel

Review summary

1. D

   Dakota

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place, updated menu is amazing!! Try the raw menu. Service was wonderful.
   

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2. N

   Neil

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on October 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   We made a reservation with OpenTable for outside. We got to the restaurant with plenty of tables outside, but the host said they couldn't seat us because many large parties were coming. We wouldn't have gone to the restaurant if we weren't going to be seated outside where we could listen to the live music. With young children, switching venues with no reservation on a Friday night also wasn't realistic. The host was rude, curt, and unapologetic. Luckily another host (perhaps the manager) overheard our discussion and brought a table from inside to outside to accommodate us. We greatly appreciate his effort and making good on the reservation. We only wish that we didn't have to first endure stress and a bad attitude. From there, the night was great. Good food, good music, and friendly staff.
   

   Oak + Violet - Park James HotelResponded 6 days ago

   Neil. We sincerely apologize for the inconvenience and frustration you encountered upon arrival. It is always our intention to provide each guest with a seamless dining experience, and we regret that we fell short of your expectations initially. We are glad that our team member was able to find a solution and ensure you could enjoy your evening outside with Rick & Nate music. Your kind words regarding our food, music, and staff are truly appreciated, and we are delighted that the remainder of your visit was enjoyable. Please know that we will address the issues you raised with our host team to prevent similar situations in the future. We hope to have the opportunity to welcome you back soon for another great O+V experience. Sincerely, Christopher, Food & Beverage Manager
   

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3. C

   Christopher

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hidden gem in Menlo Park.
   

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4. J

   Justin

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on September 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very solid food. Grilled octopus was great, as were the brussel sprouts. Solid burger, good pasta, good halibut. Service was outstanding
   

   Oak + Violet - Park James HotelResponded on September 18, 2024

   HI Justin. Thank you so much for your FANTASTIC review! We're thrilled to hear that you enjoyed our dinner menu overall. It's wonderful to know that our dishes met your expectations. Providing exceptional service is a top priority for us, and your kind words mean a lot to our team. We can't wait to welcome you back for another delicious dining experience soon! Best regards, Christopher, Food & Beverage Manager.
   

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5. L

   Laurel

   New Mexico

   3 reviews

   5.0

   3 reviews

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was great. Live music was a great addition to the ambiance.
   

   Oak + Violet - Park James HotelResponded on September 18, 2024

   Thank you for your wonderful feedback Laurel! We're thrilled to hear that you enjoyed our Oak + Violet experience. We strive to create a memorable dining experience, and it's rewarding to know that we hit the mark. We look forward to welcoming you back for more great food and enjoyable live music soon. Best regards, Christopher, Food & Beverage Manager.
   

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6. E

   Eve

   San Francisco

   1 review

   5.0

   1 review

   Dined on September 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a large group for dinner and the staff was incredible! Ambiance out in the courtyard was so welcoming, especially with the guitarist who was excellent. Thank you.
   

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7. L

   Lani

   San Francisco

   12 reviews

   vip
   5.0

   12 reviews

   Dined on September 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shoutout to Rene for the incredible service. From the moment we arrived, Rene was attentive, friendly, and made sure we were well taken care of throughout the evening.
   

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8. OT

   OpenTable Diner

   San Francisco

   4 reviews

   vip
   3.0

   4 reviews

   Dined on September 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I would not come back. The ambiance is nice but that’s about it, got seated at a dirty table, waiter took a long time to come serve us and check on us because they were hosting a wedding as well and prioritized that, place seemed super short staffed and the receptionist looked like she hates her job when we checked in for our reservation. We are pretty easy going so we didn’t make a fuss, our poor waiter looked exhausted but did the best to smile through the tiredness and try to serve us the best he can. The food was well presented but pretty bland, the beef tartare and halibut was cooked well but way too much lemon/lime so the citrus was overpowering. The New York steak wasn’t as great as it looked and the truffle fries barely had any truffles.
   

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   Oak + Violet - Park James HotelResponded on September 11, 2024

   Thank you for taking the time to share your feedback with us. I sincerely apologize for the experience you had during your recent visit. It is very disheartening to hear that we did not meet your expectations, and for that, I take full responsibility. I deeply regret that the table you seated was not properly set and cleaned and that our service was delayed due to the event we had. While we aim to create a welcoming & seamless experience for all of our guests, it's clear that we fell short on this. This has been shared with my leadership team and I can assure you this your concerns will be addressed and corrected. I greatly appreciate your understanding despite the circumstances, and we hope you'll give us another opportunity to make things right. Warmly, Lyle General Manager
   

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9. A

   Andrea

   San Francisco

   8 reviews

   vip
   5.0

   8 reviews

   Dined on September 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We got one of the best experiences in this restaurant! Oak + Violet was one of our favorite restaurants but we stopped coming, it looks like they change the chef because their new menu was something so different and SO GOOD! They have a new raw section going on and it really catch us to become one of our favorites again, without talking about the OUTSTANDING service, since the entrance a petit girl welcome us and she was so sweet! Our server Noe was always ahead of what we needed, will be back soon what a GEM!!!
   

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10. K

    Karen

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on August 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Definitely best cocktails in Menlo Will be back for another Dragon’s breath
    

    Oak + Violet - Park James HotelResponded on September 5, 2024

    Thank you Karen so much for the awesome shout-out! We're so happy to hear you loved our cocktails. Can't wait to have you back for another round soon! Cheers, Christopher Food and Beverage Manager
    

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