O-Ku - Charlotte

De reviews over O-Ku - Charlotte van mensen die hier hebben gegeten. Gebaseerd op recente beoordeling.

1. B

   Brandon

   Las Vegas1 recensie

   1.0

   1 dag geleden gegeten

   1. Algeheel 1
   2. Eten 1
   3. Bediening 1
   4. Sfeer 5

   Had a reservation for 10 PM for our anniversary, first, we waited at the front door standing for roughly 10 minutes until we were seated. As we sat down the host asked if we wanted bottle or regular water, we insisted on bottle and we received disgusting tapwater. We proceeded to order appetizers, edamame beans, as well as miso soup, the waitress brought it out and stated this was the bottom of the pot of miso soup. Let me know if you don’t like it it… was the saltiest most disgusting soup I have ever had. The edamame beans were dry and horrible as well. We ordered roughly 3 rolls and as I took the first bite, I noticed that the rice was old in the sushi was very unpleasant. We told the waiter that we were unhappy and we insisted on leaving as we did not eat anything this ruined our total night for our anniversary.It was almost 11 o’clock and every other restaurant was closed, so total fail on the anniversary dinner thanks to this restaurant. We drove all the way from lake Norman for a good experience and it was a total fail. Horrible experience do not recommended.
   

   O-Ku - CharlotteHeeft vandaag gereageerd

   Dear Brandon - We sincerely apologize that your anniversary evening did not meet expectations. The service delays and quality issues you experienced are unacceptable and not reflective of our standards. We understand how disappointing this must have been, particularly on such a special occasion. Your feedback has been shared with our team for immediate review. We would appreciate the opportunity to make this right—please reach out to me directly anytime, I'll send my contact info in a private message. Thank you again for bringing this to our attention. At Your Service, Lauren Bachar General Manager
   

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2. K

   Kirk vip

   Raleigh / Durha1 recensie

   5.0

   1 dag geleden gegeten

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Food was excellent. Service was top notch. This was one of the best sushi restaurants I’ve been to
   

   O-Ku - CharlotteHeeft vandaag gereageerd

   Hey Kirk! Thanks for leaving us this wonderful review. We are so glad to know that you had such a positive experience, and we look forward to seeing you again soon!
   

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3. j

   jennifer

   Philadelphia2 recensies

   5.0

   2 dagen geleden gegeten

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 4

   Great waitress and food. Lively environment - too loud for conversation.
   

   O-Ku - CharlotteHeeft vandaag gereageerd

   Hi Jennifer! Thanks for the compliments on the food and service. We know the lively environment is not everyone's cup of tea, but we are thrilled to know that your overall experience was five star worthy! We hope to see you again soon!
   

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4. K

   Kelly

   Orlando / Oost-1 recensie

   5.0

   4 dagen geleden gegeten

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   We had an amazing experience here! Took my 13 year-old daughter for her birthday. They asked ahead of time what she was interested in and they provided her with a personalized gift. We were shocked at the time, attention, and thoughtfulness that went into preparing for her arrival. The service was absolutely amazing and that food was of course perfect! 
   

   • 

   O-Ku - CharlotteHeeft vandaag gereageerd

   Hi Kelly! Thank you so much for taking the time to leave us a review. We are so glad to know that your daughter enjoyed the extra special touches and felt truly celebrated for her birthday. We look forward to seeing you both again soon!
   

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5. M

   Mark vip

   Charlotte38 recensies

   3.0

   4 dagen geleden gegeten

   1. Algeheel 3
   2. Eten 3
   3. Bediening 5
   4. Sfeer 4

   O-Ku was okay. Nothing special. I probably won’t be going back.
   

   O-Ku - CharlotteHeeft vandaag gereageerd

   Hello Mark! Thank you for taking the time to leave us a review. I'm sorry to learn we did not meet your expectations at your most recent visit. We appreciate your feedback and are always looking for ways to improve. If there are specific aspects of your experience that you feel could be enhanced, we would love to hear more details. Your insights are valuable to us as we strive to provide the best dining experience possible. Feel free to reach out to me directly! In Service, Lauren Bachar General Manager
   

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6. K

   Kayla

   Atlanta2 recensies

   5.0

   7 dagen geleden gegeten

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Awesome sushi and great service. This place is a favorite to bring out of town guests visiting Charlotte.
   

   O-Ku - CharlotteReageerde 6 dagen geleden

   Thanks for the excellent review, Kayla! We are so glad you love the sushi and service enough to want to bring out of town guests with you to Oku! See you soon!
   

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7. S

   Scott

   Hawaï4 recensies

   5.0

   Gegeten op 3 mei 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   The team could not have made my girlfriend feel more special for her birthday. We loved everything and cannot wait to come back.
   

   O-Ku - CharlotteReageerde 7 dagen geleden

   Hey Scott! Thanks for taking the time to let us know that your girlfriend truly felt celebrated on her birthday. We are so glad the service from the staff helped make the evening so memorable. We look forward to celebrating with you again soon!
   

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8. B

   Brock

   Charlotte1 recensie

   5.0

   Gegeten op 3 mei 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Loved it !!! Compliments to the chef!! Would recommend it to anyone definitely!!
   

   O-Ku - CharlotteHeeft vandaag gereageerd

   Thanks for leaving us this wonderful review, Brock! We are so glad to know how much you enjoyed your experience. We look forward to seeing you again soon!
   

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9. T

   Tracy

   Charlotte1 recensie

   5.0

   Gegeten op 30 april 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 4

   Absolutely amazing! We were celebrating a birthday and the staff could not have been more kind or attentive!
   

   O-Ku - CharlotteGereageerd op 2 mei 2025

   Thank you so much, Tracy, for this wonderful review of Oku. We are so glad to know that the attentiveness of our team helped you to feel so celebrated. We look forward to welcoming you back again for another celebration soon!
   

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10. L

    Leah

    Tahoe / Reno Re1 recensie

    2.0

    Gegeten op 27 april 2025

    1. Algeheel 2
    2. Eten 2
    3. Bediening 5
    4. Sfeer 1

    Meh. Was fine, not special. Took forever, like 45 min for rolls to come out at 9:30pm. So dark it's comical.
    

    O-Ku - CharlotteGereageerd op 29 april 2025

    Hi Leah - Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. We understand the wait time and lighting impacted your visit, and we sincerely apologize for the inconvenience. Your comments help us identify areas for improvement, and we’ll be addressing both timing and ambiance with our team. We hope you'll consider giving us another try—we’d love the chance to provide a better experience. Please reach out to me directly so that I can assist with ensuring your next experience really blows you away! At Your Service, Lauren Bachar General Manager
    

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