O-Ku - Charlotte

O-Ku - Charlotte 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. B

   Brandon

   Las Vegas1則評論

   1.0

   在今天用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 5

   Had a reservation for 10 PM for our anniversary, first, we waited at the front door standing for roughly 10 minutes until we were seated. As we sat down the host asked if we wanted bottle or regular water, we insisted on bottle and we received disgusting tapwater. We proceeded to order appetizers, edamame beans, as well as miso soup, the waitress brought it out and stated this was the bottom of the pot of miso soup. Let me know if you don’t like it it… was the saltiest most disgusting soup I have ever had. The edamame beans were dry and horrible as well. We ordered roughly 3 rolls and as I took the first bite, I noticed that the rice was old in the sushi was very unpleasant. We told the waiter that we were unhappy and we insisted on leaving as we did not eat anything this ruined our total night for our anniversary.It was almost 11 o’clock and every other restaurant was closed, so total fail on the anniversary dinner thanks to this restaurant. We drove all the way from lake Norman for a good experience and it was a total fail. Horrible experience do not recommended.
   

   請問這對你有幫助嗎？

2. K

   Kirk VIP

   Raleigh1則評論

   5.0

   在今天用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Food was excellent. Service was top notch. This was one of the best sushi restaurants I’ve been to
   

   請問這對你有幫助嗎？

3. K

   Kelly

   Orlando1則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had an amazing experience here! Took my 13 year-old daughter for her birthday. They asked ahead of time what she was interested in and they provided her with a personalized gift. We were shocked at the time, attention, and thoughtfulness that went into preparing for her arrival. The service was absolutely amazing and that food was of course perfect! 
   

   請問這對你有幫助嗎？

4. M

   Mark VIP

   Charlotte38則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 5
   4. 氛圍 4

   O-Ku was okay. Nothing special. I probably won’t be going back.
   

   請問這對你有幫助嗎？

5. K

   Kayla

   亞特蘭大2則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Awesome sushi and great service. This place is a favorite to bring out of town guests visiting Charlotte.
   

   O-Ku - Charlotte已在5天前回覆

   Thanks for the excellent review, Kayla! We are so glad you love the sushi and service enough to want to bring out of town guests with you to Oku! See you soon!
   

   請問這對你有幫助嗎？

6. S

   Scott

   Hawaii4則評論

   5.0

   在2025年5月3日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The team could not have made my girlfriend feel more special for her birthday. We loved everything and cannot wait to come back.
   

   O-Ku - Charlotte已在6天前回覆

   Hey Scott! Thanks for taking the time to let us know that your girlfriend truly felt celebrated on her birthday. We are so glad the service from the staff helped make the evening so memorable. We look forward to celebrating with you again soon!
   

   請問這對你有幫助嗎？

7. B

   Brock

   Charlotte1則評論

   5.0

   在2025年5月3日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Loved it !!! Compliments to the chef!! Would recommend it to anyone definitely!!
   

   請問這對你有幫助嗎？

8. T

   Tracy

   Charlotte1則評論

   5.0

   在2025年4月30日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Absolutely amazing! We were celebrating a birthday and the staff could not have been more kind or attentive!
   

   O-Ku - Charlotte已於2025年5月2日​回覆

   Thank you so much, Tracy, for this wonderful review of Oku. We are so glad to know that the attentiveness of our team helped you to feel so celebrated. We look forward to welcoming you back again for another celebration soon!
   

   請問這對你有幫助嗎？

9. L

   Leah

   Tahoe1則評論

   2.0

   在2025年4月27日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 5
   4. 氛圍 1

   Meh. Was fine, not special. Took forever, like 45 min for rolls to come out at 9:30pm. So dark it's comical.
   

   O-Ku - Charlotte已於2025年4月29日​回覆

   Hi Leah - Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. We understand the wait time and lighting impacted your visit, and we sincerely apologize for the inconvenience. Your comments help us identify areas for improvement, and we’ll be addressing both timing and ambiance with our team. We hope you'll consider giving us another try—we’d love the chance to provide a better experience. Please reach out to me directly so that I can assist with ensuring your next experience really blows you away! At Your Service, Lauren Bachar General Manager
   

   請問這對你有幫助嗎？

10. J

    Jeremy

    Columbus4則評論

    3.0

    在2025年4月23日用過餐

    1. 整體 3
    2. 食物 4
    3. 服務 3
    4. 氛圍 1

    Overall disappointing. This restaurant is ranked in the top 100. First impression walking in was it is very very loud. I understand it’s in a historic building, but being ranked in the top 100 of the US comes with expectations. Waiter asked questions, ie what brings you in? Where are you from? But then didn’t listen to the answers. He was as inattentive to our understanding of the menu. A couple of the items we ordered foie gras and A-5 were what I expected and they were excellent, some of the best bites I’ve had. The sushi roll was also very good. The lobster teppanyaki was not very good at all. Many bites of the oyster mushrooms were tough and inedible the presentation of each dish was beautiful and as I expected. Dessert was Sata Andagi an Okinawan style donut hole served with miso Carmel. It was a very interesting taste profile that we enjoyed. We waited over 30 minutes for our dessert and the server apologized and we weren’t charged. Overall underwhelming and disappointing.
    

    O-Ku - Charlotte已於2025年4月25日​回覆

    Hi Jeremy! Thank you for taking the time to share your experience with us. We’re happy to hear that some dishes met your expectations, but we’re genuinely sorry to hear that the overall experience left you disappointed. We sincerely apologize for the lack of attentiveness from your server and the delay in your dessert. That’s not the level of hospitality we strive for, and we appreciate your patience in that moment. Your feedback about the noise level and the teppanyaki dish is also taken to heart—we’ll be reviewing these points with our team to ensure improvements are made. We know expectations are high for a top 100 restaurant, and rightly so. We hope you might give us another opportunity to deliver the full experience we’re known for. At Your Service, Lauren Bachar General Manager
    

    請問這對你有幫助嗎？