O-Ku - Charlotte

O-Ku - Charlotte​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. B

   Brandon

   ラスベガス評価・口コミ (1)

   1.0

   1日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 5

   Had a reservation for 10 PM for our anniversary, first, we waited at the front door standing for roughly 10 minutes until we were seated. As we sat down the host asked if we wanted bottle or regular water, we insisted on bottle and we received disgusting tapwater. We proceeded to order appetizers, edamame beans, as well as miso soup, the waitress brought it out and stated this was the bottom of the pot of miso soup. Let me know if you don’t like it it… was the saltiest most disgusting soup I have ever had. The edamame beans were dry and horrible as well. We ordered roughly 3 rolls and as I took the first bite, I noticed that the rice was old in the sushi was very unpleasant. We told the waiter that we were unhappy and we insisted on leaving as we did not eat anything this ruined our total night for our anniversary.It was almost 11 o’clock and every other restaurant was closed, so total fail on the anniversary dinner thanks to this restaurant. We drove all the way from lake Norman for a good experience and it was a total fail. Horrible experience do not recommended.
   

   O-Ku - Charlotte本日返信済み

   Dear Brandon - We sincerely apologize that your anniversary evening did not meet expectations. The service delays and quality issues you experienced are unacceptable and not reflective of our standards. We understand how disappointing this must have been, particularly on such a special occasion. Your feedback has been shared with our team for immediate review. We would appreciate the opportunity to make this right—please reach out to me directly anytime, I'll send my contact info in a private message. Thank you again for bringing this to our attention. At Your Service, Lauren Bachar General Manager
   

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2. K

   Kirk VIP

   ローリー・ダーラム・チャペル・ヒル評価・口コミ (1)

   5.0

   1日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Food was excellent. Service was top notch. This was one of the best sushi restaurants I’ve been to
   

   O-Ku - Charlotte本日返信済み

   Hey Kirk! Thanks for leaving us this wonderful review. We are so glad to know that you had such a positive experience, and we look forward to seeing you again soon!
   

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3. j

   jennifer

   Philadelphia評価・口コミ (2)

   5.0

   2日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   Great waitress and food. Lively environment - too loud for conversation.
   

   O-Ku - Charlotte本日返信済み

   Hi Jennifer! Thanks for the compliments on the food and service. We know the lively environment is not everyone's cup of tea, but we are thrilled to know that your overall experience was five star worthy! We hope to see you again soon!
   

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4. K

   Kelly

   オーランド・セントラルフロリダ東評価・口コミ (1)

   5.0

   4日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   We had an amazing experience here! Took my 13 year-old daughter for her birthday. They asked ahead of time what she was interested in and they provided her with a personalized gift. We were shocked at the time, attention, and thoughtfulness that went into preparing for her arrival. The service was absolutely amazing and that food was of course perfect! 
   

   • 

   O-Ku - Charlotte本日返信済み

   Hi Kelly! Thank you so much for taking the time to leave us a review. We are so glad to know that your daughter enjoyed the extra special touches and felt truly celebrated for her birthday. We look forward to seeing you both again soon!
   

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5. M

   Mark VIP

   シャーロット評価・口コミ (38)

   3.0

   4日前にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 5
   4. 雰囲気 4

   O-Ku was okay. Nothing special. I probably won’t be going back.
   

   O-Ku - Charlotte本日返信済み

   Hello Mark! Thank you for taking the time to leave us a review. I'm sorry to learn we did not meet your expectations at your most recent visit. We appreciate your feedback and are always looking for ways to improve. If there are specific aspects of your experience that you feel could be enhanced, we would love to hear more details. Your insights are valuable to us as we strive to provide the best dining experience possible. Feel free to reach out to me directly! In Service, Lauren Bachar General Manager
   

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6. K

   Kayla

   アトランタ評価・口コミ (2)

   5.0

   7日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Awesome sushi and great service. This place is a favorite to bring out of town guests visiting Charlotte.
   

   O-Ku - Charlotte6日前に返信済み

   Thanks for the excellent review, Kayla! We are so glad you love the sushi and service enough to want to bring out of town guests with you to Oku! See you soon!
   

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7. S

   Scott

   ハワイ評価・口コミ (4)

   5.0

   2025年5月3日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   The team could not have made my girlfriend feel more special for her birthday. We loved everything and cannot wait to come back.
   

   O-Ku - Charlotte7日前に返信済み

   Hey Scott! Thanks for taking the time to let us know that your girlfriend truly felt celebrated on her birthday. We are so glad the service from the staff helped make the evening so memorable. We look forward to celebrating with you again soon!
   

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8. B

   Brock

   シャーロット評価・口コミ (1)

   5.0

   2025年5月3日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Loved it !!! Compliments to the chef!! Would recommend it to anyone definitely!!
   

   O-Ku - Charlotte本日返信済み

   Thanks for leaving us this wonderful review, Brock! We are so glad to know how much you enjoyed your experience. We look forward to seeing you again soon!
   

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9. T

   Tracy

   シャーロット評価・口コミ (1)

   5.0

   2025年4月30日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   Absolutely amazing! We were celebrating a birthday and the staff could not have been more kind or attentive!
   

   O-Ku - Charlotte2025年5月2日に返信済み

   Thank you so much, Tracy, for this wonderful review of Oku. We are so glad to know that the attentiveness of our team helped you to feel so celebrated. We look forward to welcoming you back again for another celebration soon!
   

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10. L

    Leah

    タホ、リノ周辺評価・口コミ (1)

    2.0

    2025年4月27日にご来店

    1. 総合評価 2
    2. 料理 2
    3. サービス 5
    4. 雰囲気 1

    Meh. Was fine, not special. Took forever, like 45 min for rolls to come out at 9:30pm. So dark it's comical.
    

    O-Ku - Charlotte2025年4月29日に返信済み

    Hi Leah - Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. We understand the wait time and lighting impacted your visit, and we sincerely apologize for the inconvenience. Your comments help us identify areas for improvement, and we’ll be addressing both timing and ambiance with our team. We hope you'll consider giving us another try—we’d love the chance to provide a better experience. Please reach out to me directly so that I can assist with ensuring your next experience really blows you away! At Your Service, Lauren Bachar General Manager
    

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