North Pole Bar and Grill

4
415 Reviews
£26 to £40
Grill
The North Pole Bar and Grill has something for everyone! Mediterranean cuisine such as marinated chicken shish with aromatic basmati rice and homemade coleslaw or juicy sirloin steak with skin on chips or steak and lobster platter are available here! The North Pole has also a hidden shisha garden where you can enjoy any fruity cocktails and Al Fakher shisha!

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Contact tracing information collected
What 415 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
3.7
service
4.0
ambience
3.8
value
Noise · Energetic
73% of people would recommend it to a friend
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KT
KevinT
London
1 review
Dined 19 hours ago
Overall1food1service1ambience1

I got a phone call from the restaurant asking me to ensure I was on time. I arrived on time and was then seated. It took 10-15 minutes for them to come across and take our order. After 40 minutes of being in the place, nothing had arrived. I spoke to them and said we're leaving as we've been here 40 minutes and they hadn't even managed to bring our drinks across. Clearly understaffed or undertrained. Won't be going back.

S
Summer
1 review
Dined 6 days ago
Overall5food5service5ambience5

Had an amazing night, theres a tent so even if it rains you dont get wet, therea also heaters, great music and awesome vibe. The customer service is excellent. I would recommend it defo

NN
NatashaNY
London
3 reviews
Dined 6 days ago
Overall4food3service3ambience4

Food is mediocre, even the cocktail list isn’t great.

JS
JoannS
London
3 reviews
Dined on December 13, 2020
Overall5food5service5ambience5

Very nice restaurant. Delicious food. And great waiters definitely go back

M
Maria
1 review
Dined on December 10, 2020
Overall5food5service5ambience5

Food was very good and service very friendly! Would highly recommend

A
Anna
Kent
1 review
Dined on December 5, 2020
Overall5food5service5ambience5

Really good night out, would recommend to friends

DA
DiannaA
1 review
Dined on December 2, 2020
Overall1food2service1ambience2

Bad customer service, waited for an hour for shisha and it’s a max stay of two hours. Shisha was decent. Construction near by so all you heard was that, no music. Area was very dirty and messy.

OT
OpenTable Diner
London
4 reviews
Dined on November 4, 2020
Overall1food1service1ambience1

When booking we was not told of the event happening in the garden area. upon arrival we had to pay £10 per person for this event that we had no intention of taking part in as our table was located inside.
We asked to speak to the manager who took aver an out to come to us! We ordered the steak and lobster meal and it was awful the lobster was like rubber! Obviously heated in the microwave. Asked for medium rare stake it cake well done and the fries were like warm..we also ordered chicken skewers that did not even make it to the table after asking numerous times.

When we put the complainants to the manager she was very apologetic and sad that due to it being busy as it was the last day before the last lockdown they were struggling she said that the even was put on at the very last minute and there was nothing she could do about our entry fee..she offered us to return for a free meal stating that if we emailed in they would provide this. After emailing a few times we have heard nothing from them.

GG
GGee
London
1 review
Dined on November 1, 2020
Overall3food4service1ambience3

Booked a table for 4 one week in advance and it was a waste of time. Got there and to my surprise we had to pay £10 entry each which increased to £20 entry after 8pm. We booked for outside only to be told its FULL. then we went upstairs and was told there is no table, the staff had poor communication and the other staff was rude. Other than that food was decent had taste.

C
Chelly
1 review
Dined on October 31, 2020
Overall2food1service1ambience3

The service was terrible. We didn’t know where to sit we got passed around multiple times to different people. Waited over 30mins for a drink for us to go and find it ourself.

SO
SussanO
1 review
Dined on October 30, 2020
Overall1food2service1ambience2

We had to pay an extra £5 just for entry which we weren’t told about in advance. Bearing in mind we already paid £5 each as a deposit. The table we were assigned to could realistically only seat 4 people comfortably, maybe 5 if squashed up and there was six of us so that was annoying. The shisha took over 40 minutes and the food took even longer. Staff was dismissive and rude when taking payment. When it was time to leave we were rushed out and not able to truly enjoy the shisha and food payed for that came out late. Overall the night was just a shambles. Tbh wished we saves our money and went somewhere else tbh

LP
LouiseP
London
2 reviews
Dined on October 23, 2020
Overall5food5service4ambience5

Made a booking for 6 for my birthday on Friday 23/10/2020.

Everything was excellent apart from a little hick up with getting or orders.

But the manager / Owner not sure made sure regardless we got everything we requested for even if it arrived a little later and took even money out of the final bill.

The atmosphere was excellent , only wish I made a booking earlier than the time I booked it for (19:30) or we had more time .

We even already planing to go back , soon . Super nice place honestly , I posted videos&pictures on my snap and people where asking me where it was as they loved the images .

The food taste heavenly , super nice , cocktails are excellent , the shisha is super bang on .

The location is god , and prices and great . Honestly been there twice and every time I am more impress even more than the last .

B
taniaB
London
1 review
Dined on October 10, 2020
Overall5food5service5ambience5

Would definitely recommend to friends and family.

C
Charlenem
London
1 review
Dined on October 3, 2020
Overall3food2service5ambience3

Waitresses was lovely , she long back hair and was very friendly.

a
alejandra
London
1 review
Dined on September 29, 2020
Overall5food5service5ambience5

really lovely i will happily go back maybe if the music was a bit louder

E
Ebony
1 review
Dined on September 11, 2020
Overall5food5service5ambience5

Definitely visiting again love the service love the food the shisha, the workers were very friendly.

VN
VeeN
London
1 review
Dined on September 5, 2020
Overall2food4service2ambience2

Shisha was hurting throat badly had to keep changing it. Prawns were very nice though . Did not like where I was sitting. Wanted a private table because across from where I was there was uncles who kept on watching me and my friends . Made me feel uncomfortable . It looked as if we was all sitting together .

V
Vix007
London
1 review
Dined on September 1, 2020
Overall5food3service5ambience5

Cocktails delicious, food was good but could have done with some kind of sauce for the meat platter. Service was excellent, the gentle man that served us went above and beyond to make our evening very special. They made the place safe for both staffs and customer.
I would definitely go back again.

YD
YvetteD
London
1 review
Dined on August 24, 2020
Overall5food5service5ambience4

Nice choice of foods and shisha! We enjoyed coming along. Just wish we could have stayed longer.

OT
OpenTable Diner
1 review
Dined on August 22, 2020
Overall2food3service2ambience2

We had booked a table for this place through open table I was told it was £5 deposit per head for the table and deposit will be taken off the final bill.

When we had arrived we was told we had to pay £10 entry for my partner and £5 entry for myself this completely caught me off guard as I had already payed a deposit for the table but was told the boxing was on so we had to pay entry my partner payed entry fee’s no problem but I was not made aware of this prior to coming. upon walking in their was nobody to help us or assist us I had to ask the security to show us where we had to go as the staff was not helpful at all. We was then taken into the garden area and placed at a little small table right underneath the tv and we had people right next to us me and my partner literally had no space between the other guests and me and my partner felt really awkward and uncomfortable and had no privacy to even talk everyone was all squashed up on different tables and was definitely not adhering to the 2m covid 19 rule. we didn’t feel welcome and had to wait ages just for our drinks and shisha the place was packed full of young boys it got to the point me and my partner finished our drinks and left after not even an hour of being their.

Also do not expect “deposit” to be taken off your final bill as they didn’t take it off my bill and basically kept my deposit even though it’s suppose to be taken off your final bill mine was not.

Me personally I will not be returning as it was definitely not what I was expecting at all and if your having a date night then steer clear of this place!!

GB
GeorgeB
London
1 review
Dined on August 22, 2020
Overall4food4service3ambience5

Too expensive, 25£ for a shisha. I understand it's hard for everyone but increasing pricing now is not a good idea. Definitely not coming back.

OT
OpenTable Diner
London
1 review
Dined on August 12, 2020
Overall5food4service4ambience3

It was lovely

PO
PejuO
London
1 review
Dined on August 10, 2020
Overall3food2service2ambience3

Food was terrible, lacking in flavour and quality.

J
Jenny
London
3 reviews
Dined on August 7, 2020
Overall5food5service5ambience5

Beverly good customer service, delicious meal, best shisha

S
Somebody
London
2 reviews
Dined on August 5, 2020
Overall5food5service5ambience5

Amazing service. Would go back again for sure.....

LH
LianneH
1 review
Dined on August 3, 2020
Overall2food2service1ambience1

I was really disappointed on the service and on occasions asked 3 different staff to take my order. Was waiting over 20 minutes for a cocktail. In the end my party had to keep going to the bar to order even though we we’re supposed to be minimising moving around the bar.

OT
OpenTable Diner
London
2 reviews
Dined on July 5, 2020
Overall2food2service1ambience3

The services and food were very poor

JW
JoeW
London
1 review
Dined on January 11, 2020
Overall4food4service3ambience3

Good food so very happy. Very quiet for a Saturday night though

FR
FRANCOISF
New York Area
1 review
Dined on December 24, 2019
Overall4food4service5ambience4

Nice staff High quality of the playlist .Rhythm of the services perfectly set

n
nat1
London
4 reviews
Dined on December 14, 2019
Overall3food2service3ambience3

Very Medico visit... We booked for the brunch and ended up with the Xmas Menu with unlimited Prosecco (which I’m sure was non-alcoholic) food options were limited, and was quite bland...

TB
TerryB
1 review
Dined on September 23, 2019
Overall4food4service4ambience4

Enjoyed a 2-course meal here 2 consecutive weeks running. The menu options, choices, quality and overall value for money was very good.

Staff were excellent - attentive, friendly and professional. When I dined it was quiet (just how I personally prefer it!) as it was early evening, however the North Pole had a nice ambience and a good feel.

I was not rushed or hurried at any point and my overall experience was positive so would happily return to eat again if ever working or staying in the area.

j
julief
London
2 reviews
Dined on September 1, 2019
Overall5food5service5ambience5

Absolutely Fanstatic this was t our first visit but was for Sunday roast the food was outstanding the service first class will be back again very soon

OT
OpenTable Diner
Edinburgh
1 review
Dined on July 21, 2019
Overall1food1service1ambience1

We got to the top of a very dirty staircase. The place was deserted and the smell off-putting. We chose not to dine there.

A
Ankers
London
1 review
Dined on June 16, 2019
Overall4food4service4ambience4

The food and service were very good. I liked the atmosphere and nice background music. The set menu was excellent value for money.

S
Soni
London
12 reviews
Dined on June 1, 2019
Overall5food5service5ambience5

Staff are amazing, nothing is too much trouble, we opted for the bottomless and it was well worth it.

A
Anthony457
London
2 reviews
Dined on May 12, 2019
Overall4food5service3ambience4

Really good food and generous portions too. Service was a little slow but there was a large baby shower party in the next room and only one waiter so understandable

MD
vipMariaD
London
8 reviews
Dined on April 28, 2019
Overall5food4service5ambience4

Beautiful venue with great food and service. Caters for all needs. We have been back many times. One of our favorite places for date night.

LJ
LisaJ
London
3 reviews
Dined on April 10, 2019
Overall5food5service5ambience5

I so love this place and the staff are always amazing.

Always a lovely experience! Cones highly recommended.

MS
MichaelS
Newcastle
3 reviews
Dined on April 7, 2019
Overall3food3service3ambience2

Positives:
The staff were attentive without being intrusive
The Sunday Dinner was of good quality and the vegetables (which were plentiful) were fresh. Plenty of beef and lamb were provided. Desserts were lovely (Baklava and Apple pie).
Restaurant was clean and tables were of good size for 2 diners.
Good value - Two courses including two glasses of wine = £60
Negatives:
Pub downstairs was not great, beer served was poor and expensive.
Rock hard butter served with warm bread is not a good combination.

MH
MarieH
1 review
Dined on April 6, 2019
Overall3food1service2ambience2

Was ok but booked a table for 10 called at 9.20 to say I was going to be 15 minutes late. They said it’s ok they close kitchen at 10.30. When I got there they told me no even said they did not have my booking showed them then they said sorry we can’t but if you go to the bar down stairs they will still be selling food got down stairs they said they had crisps. Already had ordered a drink so was far to late to do anything else.
Just wished they had said on the phone was not ok to turn up at 10.15.

FAQs

North Pole Bar and Grill offers takeout which you can order by calling the restaurant at 020 8853 3020.

North Pole Bar and Grill is rated 4 stars by 415 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.