Enable JavaScript to run this app.
Skip to main content
OpenTable logo
  1. Home
  2. United States
  3. Greater Boston
  4. Boston Metro West
  5. Natick
Night Shift - Natick, Natick, MA

Night Shift - Natick

4.5
4.5
227 Reviews
$30 and under
American
Night Shift Natick joins Level99, a challenge-based entertainment concept, located on the second floor of the Natick Mall, to bring the Best of Boston Detroit-style pizza, amazing craft beer and curated list of cocktails, wines, seltzers and spirits. The full-service taproom is open all-day. The 140 seat Beer Hall sits in the heart of the gameplay arena perfect for group dining. Counter order and pickup window make it easy to grab food and drinks while playing the rooms and arena duels.

Offering a physical open-world game environment, groups of 2-6 guests choose from over 40 rooms, each containing a physical or mental team challenge. Coupled with craft drinks & food, Level99 is an award-winning entertainment experience designed for young adults. Level99 welcomes groups from 15-500. Whether a birthday party or epic work meeting, there are options for any event. Level99 offers a variety of private spaces, a full menu, A/V and presentation capabilities, and an energetic atmosphere.

Make a reservation

2 people

7:00 PM


Booked 10 times today
Experiences are available.

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    American, Pizzeria, Brewery
  • Hours of operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–12:00 am Lunch Daily 11:00 am–4:30 pm Dinner Mon–Thu, Sun 4:30 pm–9:00 pm Fri, Sat 4:30 pm–10:00 pm
  • Phone number
    (617) 865-8599
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Level99 welcomes groups from 15-500 guests. Whether it’s a birthday party or an epic work meeting, Level99 has options for any type of event. We offer a variety of private event spaces, a full event menu, A/V and presentation capabilities, and an undeniably energetic atmosphere. Contact events@level99.com today to book your next experience.
  • Neighborhood
    Natick
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Beer Garden, Cocktails, Entertainment, Full Bar, Gender Neutral Restroom, Non-Smoking, Private Room, Takeout, Wheelchair Access, Wine

Experiences

  • Reserve Our Beer Hall

    Multiple dates available
    Our beer hall is perfect for larger groups! The casual, counter-service setting offers an a la carte menu of Detroit Style Pizzas, Salads, Sandwiches, Snacks, and Desserts. We offer a selection of 25+ beers, hard seltzer, cocktails, and wines. Reserve for groups of 8 to 20!
  • Beer Hall Arena Experience

    Multiple dates available
    Our beer hall is perfect for larger groups! The casual, counter-service setting offers an a la carte menu of Detroit Style Pizzas, Salads, Sandwiches, Snacks, and Desserts. We offer a selection of 25+ beers, hard seltzer, cocktails, and wines. Reserve for groups of 6 to 20!

What 227 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.5
4.5 based on recent ratings
  • 4.5Food
  • 4.3Service
  • 4.2Ambience
  • 4.1Value

NoiseModerate

Loved For

  • Boston Metro West

    Kid-friendly

  • Boston Metro West

    Innovative

  • Boston Metro West

    Good for groups

  • Boston Metro West

    Hot spot

  • Boston Metro West

    Lively

  • Boston Metro West

    American

227 Reviews
  1. JenniferA

    Greater Boston

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Good food. Hot food. The place was busy but service was good. I appreciated that the waitress still touched base with us as we waited for our food.

    Is this helpful?

  2. OpenTable Diner

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 4
    Food was great. Our waitress was awful. We had menu questions and every response was “i dont know”. She knew nothing about the beers on tap either. Rushed us the entire meal. Should probably make sure your waitstaff knows the menu, and beer selection..it is a tap house

    Is this helpful?

  3. CamilaD

    Cancun

    1 review

    5.0

    1 review

    Dined on February 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent attention, service and recommendations from the waitress.

    Is this helpful?

  4. TomB

    Greater Boston

    1 review

    5.0

    1 review

    Dined on February 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Food was excellent. Service very good. Price is a bit high for sandwiches and appetizer type food. Space itself lacks style in seating area, nice at the bar though.

    Is this helpful?

  5. FriendofToscana

    Charlotte

    33 reviews

    vip
    5.0

    33 reviews

    Dined on February 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    Very good. Excellent service. Great burgers. Great fries

    Is this helpful?

  6. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on January 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Literally one of the best burgers that I have ever eaten! Level Up burger! Service was fantastic…no, it was exceptional! Thanks for a great experience! Well done!

    Is this helpful?

  7. MaxC

    San Diego

    2 reviews

    3.0

    2 reviews

    Dined on January 11, 2024

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 2
    Amazing food good service ….The One big miss at this establishment is you have no TVs several members of our party left because they couldn’t watch the Celtics game and waitress told us that an entire group declined to sit down for the reservation earlier because there were no TVs to watch the Celtics game…It may not be a sport bar, but I guarantee you lose customers/revenue by not having TVs in your bar area.

    Is this helpful?

  8. JoeS

    Greater Boston

    1 review

    5.0

    1 review

    Dined on December 31, 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4
    We really enjoyed Night Shift. The food was simple, but upscale and very flavorful. The hand cut fries are amazing! It was a holiday so service was a little slower than i would have expected, but we weren't in a rush so it didn't bother us. The only odd thing was our server, who was very nice, disappeared for about 15min. Another waiter came over and said our first sever had left and they would be taking over. Odd, but again a holiday so things can happen like that.

    Is this helpful?

  9. Jessica

    Greater Boston

    10 reviews

    vip
    4.0

    10 reviews

    Dined on December 31, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Great food/drink spot in the middle of Level 99, a fun entertainment venue. The bar has long tables with counter service so it's great for a big group. The pizza is amazing and the other foods are also great!

    Is this helpful?

  10. OpenTable Diner

    Greater Boston

    1 review

    4.0

    1 review

    Dined on December 17, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Interesting place, great fun, good food and drinks, reasonably priced

    Is this helpful?

  11. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on December 17, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    It was pretty good. The Pineapple Express was one of the best drinks I’ve ever had. The pizza was delicious and the Korean chicken sandwich was awesome. You had to wait in line to order and then pick it up cafeteria style at a window. It was pretty quick and I had no issue. The staff was very friendly

    Is this helpful?

  12. LindseyB

    Greater Boston

    1 review

    5.0

    1 review

    Dined on December 13, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This was our second year holding our agency holiday gathering at Level99/Nightshift. Everyone enjoyed their time and the balance of interactive challenges and having a space to chat. I wouldn't be surprised if 2024 makes this a 3peat for us.

    Is this helpful?

  13. Ross

    Greater Boston

    2 reviews

    3.0

    2 reviews

    Dined on December 12, 2023

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3
    The service was extremely slow and pretty bad, especially considering that it wasn’t at all busy. The food is mediocre and expensive for what it is. The atmosphere is open. It wasn’t busy, so the noise level was fine. Beer and drinks were good. All in all, I’d skip it.
    Night Shift - NatickResponded on December 16, 2023
    I sincerely apologize for the inconvenience you experienced due to slow service during your recent visit. We appreciate your feedback and are actively addressing the issue to ensure a more efficient and enjoyable dining experience for our valued guests in the future. We hope you will come visit us again so we can provide you with the proper service.

    Is this helpful?

  14. Happypenguinseventyseven

    Greater Boston

    2 reviews

    3.0

    2 reviews

    Dined on December 9, 2023

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 4
    The waitress never came back after the initial orders and it took a long tim to find someone to pay. Some food options were out of stock so there was nothing gluten free. Convenient for the Level 99 though.

    Is this helpful?

  15. TedR

    Columbus

    1 review

    3.0

    1 review

    Dined on December 1, 2023

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    Beer is pretty good, service started slow but then was ok, food was hit and miss. Stale ish fries which I didn’t think was possible, but Detroit style pie was very good.

    Is this helpful?

  16. WilliamM

    San Francisco

    1 review

    5.0

    1 review

    Dined on November 15, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    Excellent choice of beers. The food is very good although the menu is limited.

    Is this helpful?

  17. abcd

    Greater Boston

    5 reviews

    5.0

    5 reviews

    Dined on November 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excelelbt service and food! Will go back for sure.

    Is this helpful?

  18. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on November 3, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great experience, took care of my family and me WELL!!! Thanks Level 99 & Night Shift

    Is this helpful?

  19. SteveK

    Greater Boston

    2 reviews

    4.0

    2 reviews

    Dined on October 15, 2023

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    The staff was great.... I didn't realize that a party of 6 would bump me into the beer hall (noisy and full of people/kids). There was space in the tap room and the staff quickly and graciously accommodated my request to move into the more quiet space. Food was outstanding (Cubano pizza)!

    Is this helpful?

  20. ChristinaC

    Greater Boston

    1 review

    5.0

    1 review

    Dined on October 13, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great spot for dinner with friends. Menu was not too big, but offered something for everyone!

    Is this helpful?

  21. AdamG

    Greater Boston

    1 review

    5.0

    1 review

    Dined on October 8, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The wonderful waitstaff were the only thing better than the incredible food. Would absolutely recommend!

    Is this helpful?

  22. MelissaR

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on September 30, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fun place for a birthday party! Staff was very friendly and accommodating. Drinks were really good and games were beyond compare!

    Is this helpful?

  23. OpenTable Diner

    Greater Boston

    7 reviews

    vip
    5.0

    7 reviews

    Dined on September 30, 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 3
    We are from the level 99 side so obviously rowdy but great food. Little pricey but inflation, of course. All in all, good experience and good food! Cocktails were nice too btw.

    Is this helpful?

  24. ChristopherN

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on September 24, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was an amazing venue for my son’s birthday. The staff are extremely patient and helpful.

    Is this helpful?

  25. ChristopherB

    Greater Boston

    2 reviews

    4.0

    2 reviews

    Dined on September 23, 2023

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3
    Definitely recommend getting reservations ahead of time if you're going during the dinner rush

    Is this helpful?

  26. ATwin

    Greater Boston

    1 review

    5.0

    1 review

    Dined on September 17, 2023

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4
    The food was delicious and filling. The menu was simple and easy to navigate. Great place to eat with a group of friends.

    Is this helpful?

  27. OpenTable Diner

    Los Angeles

    1 review

    4.0

    1 review

    Dined on September 17, 2023

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4
    The most uninspiring of all the Night Shifts but it was still good. Server boasted about an item and then forgot to bring it. A lot of other craft beer options and they don't sell their seltzer Hoot? Not even in a can pour?

    Is this helpful?

  28. BeantownFoodie

    Greater Boston

    11 reviews

    vip
    3.0

    11 reviews

    Dined on September 16, 2023

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 3
    I've been to Night Shift a few times and the food is consistently good. That said, you need to not be in a rush to dine here. I'm not sure if they are just short staffed or the waitstaff is just plain slow, but it's been an issue each time we've gone there. One time, we waited for 15 minutes without being attended to and we walked out. It's really a shame, because if the service was better, we would dine there much more often. They have a great selection of beers and even the cocktails are surprisingly good. Their food selection is limited and it's casual/comfort, but really well done. Fries have taken a hit recently, but the burgers and fried chicken are great. Flatbreads are good too. If someone can get the waitstaff to improve performance, I'd give it 5 stars.

    Is this helpful?

  29. Pedro

    Las Vegas

    2 reviews

    3.0

    2 reviews

    Dined on September 4, 2023

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5
    Food overall was decent to good. One dish was very disappointing, the Korean BBQ fries. Man it was salty!

    Is this helpful?

  30. RachelRamirez

    Greater Boston

    7 reviews

    5.0

    7 reviews

    Dined on August 27, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Reserved tables in the beer hall for a birthday celebration with some friends. Great drinks, great food, and great time gaming.

    Is this helpful?

  31. OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on August 12, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Really great service in the restaurant part of Night Shift.

    Is this helpful?

  32. LisaG

    Greater Boston

    49 reviews

    vip
    4.0

    49 reviews

    Dined on August 4, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    All 4 of us enjoyed our very tasty chicken sandwiches.

    Is this helpful?

  33. StephanieP

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on July 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    We spent the afternoon at level 99 so decided to make reservations at the restaurant that was right there expecting what you get when you go to Dave and busters. Well, I was pleasantly surprised. Great atmosphere and my Nashville hot chicken sandwich was phenomenal.

    Is this helpful?

  34. GrantT

    Greater Boston

    4 reviews

    vip
    5.0

    4 reviews

    Dined on July 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    As always, great food, service and price. We love this place

    Is this helpful?

  35. Kimwins

    Greater Boston

    4 reviews

    4.0

    4 reviews

    Dined on June 29, 2023

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4
    Thank you to the manager who rescued my 12 year old (autistic) son’s birthday. Eating out has always been challenging, so we really appreciate that she went above and beyond to make sure he was comfortable and left with a full belly. Our waiter was a gem, too. Thanks Night Shift for having such a welcoming crew.

    Is this helpful?

  36. SkyD

    Greater Boston

    1 review

    3.0

    1 review

    Dined on June 29, 2023

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 3
    8pm reservation made but was rushed by 9pm. Appetizer came out at same time as food. No description of beers- told to google at first. Food was great. Dessert for birthday came out early because kitchen was closing. Was a nice night but could have been better.

    Is this helpful?

  37. Tasha

    Greater Boston

    1 review

    3.0

    1 review

    Dined on June 21, 2023

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3
    Would have left a higher review but I was left disappointed that our reservation was switched to the open space at Level 99. They did call to tell me but I wasn't able to receive the call, had I known, I probably would have taken my team outing somewhere else because it was hard to hear sitting out in the open space. The food was tasty and came out quickly.

    Is this helpful?

  38. NickT

    Greater Boston

    1 review

    2.0

    1 review

    Dined on June 18, 2023

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 1
    We reserved a table but were put in a large room with no water, no server, and no access to beer. We had to leave the table and wait in line for 10 minutes just go get beer. If you are expecting anything more than a glorified food truck but indoors, think again.
    Night Shift - NatickResponded on June 29, 2023
    We apologize for the inconvenience you encountered during your visit and take your comments about the service you received seriously. Due to the nature of our facility, all parties of 10 or more are seated in our Beer Hall, with the same drink and food menus. We truly appreciate and hope that you will consider coming back and visiting us again.

    Is this helpful?

  39. KMar

    Greater Boston

    1 review

    5.0

    1 review

    Dined on June 17, 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    Our party of 15 reserved space at the long tables in the open area of the gaming arena. Very festive! It was busy and, therefore, very loud, but we expected that. The food and drinks were excellent. The only issue was that they seemed to be understaffed in the food/drink ordering area. There was always a wait (sometimes 5-10 min) to order, which was a bummer, since we were trying to order things in a steady stream for our party. The staff were very nice and someone behind the pick-up counter even brought straggling items out to our tables when they were ready. Great venue, highly recommend!

    Is this helpful?

  40. LiaE

    Greater Boston

    64 reviews

    vip
    4.0

    64 reviews

    Dined on June 16, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Went before spending time at Level99! Had a blast, the food was tasty and everyone enjoyed their food in my party. Good place for a beer as well!

    Is this helpful?

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Common areas deep-cleaned daily
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Night Shift - Natick offers takeout which you can order by calling the restaurant at (617) 865-8599.

Night Shift - Natick is rated 4.5 stars by 227 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 10 times today
Experiences are available.

Order delivery or takeout

Google Map for Night Shift - Natick

Level991235 Worcester St, Natick, MA 01760

Dining areas

Additional information

  • Neighborhood
    Natick
  • Hours of operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–12:00 am Lunch Daily 11:00 am–4:30 pm Dinner Mon–Thu, Sun 4:30 pm–9:00 pm Fri, Sat 4:30 pm–10:00 pm
  • Price
    $30 and under
  • Cuisines
    American, Pizzeria, Brewery
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Public Lot
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Beer Garden, Cocktails, Entertainment, Full Bar, Gender Neutral Restroom, Non-Smoking, Private Room, Takeout, Wheelchair Access, Wine
  • Phone number
    (617) 865-8599
  • Private party facilities
    Level99 welcomes groups from 15-500 guests. Whether it’s a birthday party or an epic work meeting, Level99 has options for any type of event. We offer a variety of private event spaces, a full event menu, A/V and presentation capabilities, and an undeniably energetic atmosphere. Contact events@level99.com today to book your next experience.
Discover
OpenTable
  • About Us
  • Blog
  • Careers
  • Press
More
Businesses
  • Restaurant reservation software
  • Industry insights
  • Hospitality resources
  • Marketing resources
  • Operation resources
  • How to open a restaurant
  • For restaurants
  • For restaurant groups
Join us on
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Do Not Sell or Share My Personal Information
  • Cookie Preferences
Copyright © 2024 OpenTable, Inc. 1 Montgomery St Ste 500, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking Logo
Priceline Logo
KAYAK Logo
Agoda Logo
Rentalcars Logo
OpenTable Logo