New Realm Brewing
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This was my first time here and EVERYTHING was horrible and it was my birthday dinner. The hostess was beyond rude. Even though we put in the reservation that we were bringing a custom birthday cake, the hostess ask us to put it on the floor. The FLOOR!
When We asked for straws, with an clear attitude she leaves and goes and brings a handful of unwrapped paper straws and drops them on the table. Not on a plate but on the table. The straws were obviously way to short for the water glasses so people were forced to put their hands inside of their cups, into their water, in order to get their straw to drink from it.
I asked our server for a better straw that actually fits the glass and she then bought a plastic straws and then we were told for environmental reasons the restaurant prefers not to use plastic straws. And then a few minutes later they proceed to bring 8 vodka shots in PLASTIC CUPS! So I was utterly confused.
During this time we put in eight different orders for beer flights and place our appetizer order. About 15 minutes later the Manager comes to our table and tells me that the kitchen is now closed and that we cannot get any food. My party was seated at 9:30-10 pm. At no point in time did anyone who came to our table told us that the kitchen was going to close at 11 PM. Because had they said that we would have placed our order. Why else would we be at a table if we did not want to eat food. Why else would I have put in a reservation for a birthday dinner if all we wanted was one round of vodka shots and beer flights.
When I said this is the manager he NEVER apologized. He said there was a miscommunication and there was nothing he could do about it. I said there was no miscommunication there was no communication whatsoever. He just stared at me. I was upset and embarrassed because this was my birthday dinner and now we all had to leave to find somewhere else to eat at 11:15 PM. I will never step foot in here or recommend it to anyone else.
We were so excited to try this place, so it was really disappointing to have the type of experience that we had.
We were seated in a room next to the Growler Bar, which felt like a closet in comparison to the rest of the restaurant. Being that it was a Friday, I understand their need for extra seating. However, once the room was filled, it was so loud that we could carry a conversation without yelling. It was a real turn-off.
The food was pretty good, but was underseasoned for my taste. Service was also pretty slow: 5 or more minutes to even be greeted, we finished our appetizer before our first beer even came. Our server Nova was very sweet, though.
Beautiful setting, relaxed atmosphere & great music
We went to the rooftop for burgers. Found out they couldn’t be ordered to temp and all came medium. They were *fine* but I won’t order a burger again. If I veer from my usual healthy eating to a burger I want it to be much better than fine. It got pretty crowded and loud, intensified by trivia night. We left the minute we finished eating so we could have a conversation. Probably a great place just to have a beer and watch the sunset.
We had brunch yesterday, and the food and drinks were amazing! Definitely will be back
Love the outdoor seating. A bit crowded.
It was great. Definitely would come back. The yoadling music was bad but it went with the atmosphere.
Food was ok but I think they should have a better menu for the ambiance. No wine either but most breweries at least have a full bar too so Idk 😐 Just nothing really there to WOW!! me
Whilst the beer was great and that Alejandro did his best to accommodate our table positioning request, the food was really substandard and clearly overpriced.
This is a pity because the place is well positioned on the Beltline, the decor is cool, the crowd is plenty.
But please stop taking your customers for stupid and being able to tolerate a bad burger and an equally poor pizza.
Disappointing if not really annoying.
Outstanding service from the moment we walked in. We were able to be seated at the sharing table, which was requested but not promised. Angela was our server and she could not have been more attentive or gracious. Service was wonderful! Will definitely request Angela again.
We stayed much longer than we planned for because we were so comfortable and enjoying ourselves. New Realm did NOT disappoint. Thank you!
Ate outside. Great atmosphere and the food was good. Only beer for alcoholic drinks.
Service was great and my boyfriend was so surprised at the views of the outside patio.
What a shame! Beautiful location and view. That’s where it ends.
This was almost a self service visit. Total confusion at the hostess table. Service was slow. My Pilsner was as flat as could be. Not sign of carbonation in the glass. My beer came 5 minutes after my wife’s iced tea. That was served in a plastic cup. No garnish.
Appetizer of shrimp taco was average. Fresh and the avocado spread was nice and fresh.
Margarita pizza was soggy.
Table service was non existent. No plates removed. No check on quality of food. No one removed any dishes. Tons of service staff just standing around.
Finally we exit the restaurant past the hostess table. 3 staff members visiting. Not one even looked up as we passed.
Food C. Beer D. Service D-
Dozens of better alternatives.
Above average pub fare, good beer. Our server was overwhelmed so was very slow with food and drinks. (And appeared indignant when we asked for water.) The live music in the patio was WAY too loud. We felt like we were at a concert, not a relaxing dinner on the Beltline. We could barely converse during the music sets.
Fun atmosphere and good and beer were great. Lively crowd. Will go again.
Great atmosphere & food, as usual...great place with great views from the rooftop bar.
Tried this brewing company for the first time, it was very busy, glad we had a reservation. We were greeted by a two very nice men, which I think were the manager and GM, and a very nice hostess. We were seated and it took the server a while to get to us, besides the fact that he greeted the table next to us and they were seated after us. The server was not very attentive. We were overall impressed with the food, but the beer we found not impressive at all!
I can’t say enough good things about this brewery. Here are just a few things that come to mind.
1) Get the Mac and Cheese. You won’t regret it.
2) The shrimp taco small bites are worth every penny.
3) The beer is also good. I personally liked the Peachy y’all one.
4) There’s a patio with an amazing view. Perfect for watching the sunset! It also overlooked the Beltline so if you like people watching, there is also something for you. Also, a lot of cute dogs walk by.
5) Staff was cool
6) Everything people were ordering looked good. We probably could have went back multiple times and gotten something different each time and loved it.
7) did I mention... get the Mac and Cheese
Very nice atmosphere and the views from the upstairs bar is amazing. Would definitely be returning.
Enjoyed the amazing view of the city! It was a little loud (warehouse ceiling). Wish there was a little “finer” dining options- it was a more casual place than I thought & we were going for special birthday dinner so tinged disappointed it wasn’t more of an “experience” and special. But the food was good & the view soectacular!
Chick-fil-A quality service !! Server was very intuitive and forward thinking.
Kelly took great care of us!!!
New Realm has good beer and great food. However, it was very warm in their building. Granted it was the hottest day of the year, but it wasn't all that much cooler inside on the lower level than outside.
Adelie was a lovely server, a definite asset to your staff!
No I would not recommend to anyone. We had a reservation for 10:30 at the high table which we thought was upstairs with the view and that was not the case. They put you at a table downstairs where all the tables are high tables. We were told we can go upstairs and find seating and that was find we find seating at the bar as soon as we get upstairs. The bartenders looked our was but never came to take our order. I finally got up to ask would they take our order I was told the kitchen was closed! I was confused so I went to speak to a manager who was really nice and she explained the dryers close down and 10:45 and kitchen closes at 11:00. I don’t understand why they have reservations up to 10:45 if the kitchen closes at 11:00. She did offer us to order pizza but it was my friends birthday and she didn’t come for the pizza so the manager did give us a gift card for the next time to visit to come and try them again
A must visit!!!!
Top notch all the way!!! A must go to... So delicious!!!
Ordered and received food in 10 mins. Fries were cold. Crusted Mac and cheese was okay. Not the best I’ve had. Spicy buffalo wings are good. Very large wings. Shrimp Po’ Boy wasn’t seasoned well, but toasted bread was good. Caeser salad was okay. Choice of lettuce was fresh, dressing wasn’t a win. Service was great. Ambiance was great as well.
Tips: take your time. Location and menu choices are great, but the quality needs work.
Cool location. Great focused menu. Loved the outdoor areas.
We started with the blistered shishito peppers which were very good. A few different tasting of beers were a fun way to do beverages. Our pizza and chicken were yummy. Save room for dessert as both the ice cream sandwich and banana pudding were delicious!!
Fun place to get a beer and catch up with friends.
We had a wonderful meal. Highly recommend the Mac and cheese!
Great location and very cool atmosphere. Beer is pretty good. Could have a bigger selection. Hummus was peanut and tastes like peanut butter. Burger was great. Pine was great.
Temperature in restaurant was hot. Mentioned to hostess and she said “I know”. Asked if there was a thermostat that could be adjusted and she said yes, then didn’t do anything. Disappointing because food, service and ambiance great otherwise.
Our server was awesome well informed . The food was soooooo good . I also love the look of the resturant and how you can ride your bike ,park and enjoy some fellowship with friends good food. They also have a outdoor area and roof top so many choices. Will definitely be back.
Very noisy, food was good, somewhat limited menu, served only beer, a bit of a downer, prefer wine
I love the location and atmosphere of the brewery. The views of the city are amazing too!!
This place was perfect. From beginning to end. Our server was very helpful with answering any questions that we had and choice selection for our beer flights. I ordered the turkey sandwich with white bbq sauce and it was everything and more.
The rooftop was closed due to a private event, so we didn’t get to experience it.
The line for valet was a bit long, but it went fast and smoothly. I will definitely return again.
Food was above average. Beer was great!! Will try the roof top bar next.