Neighborhood Services - Omni Louisville
Great fresh menu. Fast and friendly service.
the only problem was the chairs are very hard for setting as long as we sat.
The food was excellent however our waitress would disappear for quite some time and I think we were the only table she had. We had to ask for her a couple of times. One to take our order and the other to bring our check. Also our drinks sat on the bar a good 10 minutes before she brought them to us...
Service was great, atmosphere was fun, food was delicious!
For the most part the food was delicious; however, the service started off horrible and was hit or miss throughout! We visited on A Saturday around 12:20 before attending a show at the Kentucky Center. The place was not busy. When we set down our waitress came to our table very flustered. She asked if we would like water, and we answered yes. Time passes and she doesn’t come back. We then stopped another waitress who was setting tables to ask if she could get our waitress. It took 5 plus minutes for her to come back and again she was very flustered. Finally we told her we had to be done before 1:30. She said she would need to take our orders right then which was fine (we had plenty of time to decide). We ordered 2 appetizers, the avocado hummus (delicious) and the hot brown tots (very good). Then we each ordered our meal. At the end of the food order 2 in our party asked for beers. She took the order and was gone. Forever goes by and our waitress is no where to be found. We finally flag the manager. We tell him we ordered beers and our worried something happen to our waitress. He quickly goes and gets the beers and tells us their on him (he did NOT take them off the bill). He also says he will check on our appetizers. They shortly arrive. Our waitress returns like a new person and we shortly get our food. We ask for another beer and she brings it right back. Later we ask for another and it takes forever. Overall, the food was good but the service lacks and who wants to pay that price for bad service. Food Review: Steak Frites : very good with sauce on side. Rueben: very good. CauliflowerBurger: ok, not great, maybe should have been cooked longer.
We enjoyed 2 wonderful meals
Here during our stay ! The food
Delicious , we loved the Hot Brown Tots , and the chicken sandwich! Our server both evenings was Lydia , she was the sweetest person , delightful, knowledgeable about the food and area , and helped to
Make our experience full
Of warmth and fun !
This is a Great 👍 Place! Yes In a hotel, but I am a local and I enjoy coming here for Breakfast, Brunch, and Lunch either for laid-back chic ambience and the wonderful food faire or just to get away from the hustle bustle. Great Window tables & booths, large space, great place for Everyday Dining, Social meetup or Business meetings!
Barbie is so far my favorite Server 💃👏🌺!
A great place to go for Sunday brunch. Delicious selection and large portions for a good price. Note, they do not serve the brunch past 11 on Saturdays.
The restaurant had a modern, industrial decor. The service was very friendly and prompt. We LOVED the wings appetizer. We also ordered a ruben sandwich which could be improved on. The prices were reasonable for a hotel establishment. We would definitely return.
Fabulous restaurant, quality of food and service impeccable. Phyllis and Barbara made our experience perfect. They accommodated us moving tables out of the sun, even putting a pitcher of ice tea on table by us out of the sun so we could access easily. They were also both fun and engaging. Will be back!
Breakfast was very good. My wife's pancakes were tasty and the pecan flavored syrup was interesting. The corned beef hash was unique. Unlike most hash that is served browned and crispy, this hash was served "wet" tossed lightly in a flavorful, savory glaze. The corned beef chunks were a little toothsome, but overall a very good dish. I would definitely order it again
Great atmosphere but overall a disappointment. They must have been short staffed the night we went bc the service was pretty bad. It took a really long time for waitress to take our order although the restaurant wasn’t very crowded and she never checked on us except to bring the check. We ordered brussel sprouts to eat as an appetizer and they were just okay - not bad but not much flavor as most restaurants. Caesar salad with steak was fair (steak good but salad was not) and we also ordered the pork chop with mashed potatoes and succotash. The serving of mashed potatoes took up half the plate and was kinda gross bc it was so large. And the succotash was poured on top on potatoes. Not a good presentation and taste was just okay. Maybe other food items would be better but our choices weren’t good.
The food was delicious!!! Everyone in our party of 4 loved their entree and the Hot Brown Tater tots were scrumptious! The service was excellent. The noise level I would not call energetic, it was too loud to carry on a conversation at times. Felt like a sports bar, it was so loud. Otherwise, we enjoyed our visit very much.
food was good. service is not so great. our server got our order and disappeared until food came out. after food came out, she disappeared until time for us to pay. w
While staying at the Omni over Memorial Day weekend, my friends and I had dinner here. Unfortunately, the restaurant was understaffed the entire weekend. We ended up having appetizers and drinks here Sat night, and went somewhere else for dinner. The food was good and our server was clearly doing her best. With adequate staffing, I expect this would have been a great experience.
Ordered BBQ shrimp grits- was not that great. Service was good. Husband orders fried chicken sandwich - he enjoyed it as a salad. The sandwich was hugh. Overall good time
Awesome friendly service. Very relaxed environment
Food, environment and waitress were fantastic. Highly recommend for business or pleasure. Easy $5 valet parking when dining at the restaurant.
Went for mother's day brunch. No kids menu available..don't most people take their kids with them on mother's day? I'm not sure who would pay $45 for their child to take 5 bites. I shared with my son, so not a big deal. The brunch was supposed to be 3 courses-fruit/pastries, brunch item and then dessert. When it was time for dessert, the waitress acted like we were crazy for all wanting the dessert, even though it came with our meal. We ordered 3..she brought 1. A few minutes later we received the second. Never received the third. Overall the atmosphere was very nice, however the food was not worth the $180 price tag for 3 adults.
My mom and I celebrated Mother's Day weekend at the Omni and visited Neighborhood Services three times during our stay. Everything was wonderful. Hats off to Brent and his team for creating a fun, friendly and welcoming atmosphere with great service and great food!
Service was disjointed. One (bartender) took our drink and food order, but never told us about specials. Food was delivered by two other servers before drinks arrived. Drink re-order came (from bartender) well after meal was finished.
I have been there a few times and I love the food and ambiance. I had excellent servers and hosts and done ok servers. But the overall is welcoming and nice.
Great food and service. Host and servers are very happy to accommodate any special requests.
Enjoyed a great lunch with 6 of us. Fried chicken sandwich was on point.
Thurby staff was friendly. Food was mediocre.
Hostess was slow and not very helpful. Waitress was better though. Breakfast food was delicious.
I may recommend to a friend but may be not. Here’s the positive. As before, the food was excellent As usual. This was my third time going there. On the other hand, while we had reservations, there was no one to greet us. We waited for a while and then finally went to the kitchen to get help—twice! The waiter was very nice but forgot some basics like giving us menus or sweeteners for coffee. Overall, it was embarrassed to bring an out of town guest to NS for this experience.
Easter breakfast after church . Everyone was happy !
The food and atmosphere were great. Our server went to lengths to make sure we had anything we needed.
Good food, great surroundings!
Great service - wonderful menu - special diet needs are well represented on the menu and if you ask. Great spot, they will validate your parking to lower it to $5. Food was excellent.
The food and service were wonderful! This is my second visit and there be many more. Order the Hot Brown Tots and the Brussel Sprouts, out of this world!
Fun vibe. Great food. Our server Lydia was incredible. Nice job!!
Great menu and food. All comfort food nicely prepared. One of the better hotel restaurants I’ve been to. Nice drinks as well. Our service wasn’t good this time but previous experiences were good.
The food was fantastic!! I had the shishito peppers and the burrata. I wish I had eaten there the first night so I could have gone back!!! The service was wonderful attentive without being intrusive!! It was busy, but that didn't effect the quality of food or service!
I made a reservation on Open Table several weeks prior. When I arrived for our reservation, I was told we would have to wait because they had a lot of walk-ins. So we had to wait for 30 or 40 minutes. I was very disappointed as was my party of 6 so I guess your restaurant doesn’t consider a “reservation,” a real reservation like other fabulous restaurants I’ve been to downtown.
Food was good, but service was very poor. It took well over an hour to get our meal. We ended up flagging down the manager to have him check the status. Upon telling him we'd been waiting an excessive amount of time for our food, his reply was: everyone is waiting. And, not once during that long wait did our waitress come to see if we needed additional drinks or water refilled. We even had to track down the waitress to get our check so we could get to our concert.
The breakfast was wonderful; coffee just right and the service was awesome!
The customer service is horrible!!! We made reservations for 6 adults with a child and were given grief about having to add a highchair once we arrived and there were only 6 seats. Then the hostess and three waitresses proceed to ask a table of customers (who were already eating) to move to another table so they could push their table up to ours!!! Absolutely horrible!!! The service was incredibly slow...I'm talking it took 30 minutes and having to ask multiple times to have a drink refilled. Save your time and patience and go somewhere else.