Neighborhood Services - Omni Louisville
I made a reservation on Open Table several weeks prior. When I arrived for our reservation, I was told we would have to wait because they had a lot of walk-ins. So we had to wait for 30 or 40 minutes. I was very disappointed as was my party of 6 so I guess your restaurant doesn’t consider a “reservation,” a real reservation like other fabulous restaurants I’ve been to downtown.
Food was good, but service was very poor. It took well over an hour to get our meal. We ended up flagging down the manager to have him check the status. Upon telling him we'd been waiting an excessive amount of time for our food, his reply was: everyone is waiting. And, not once during that long wait did our waitress come to see if we needed additional drinks or water refilled. We even had to track down the waitress to get our check so we could get to our concert.
The breakfast was wonderful; coffee just right and the service was awesome!
The customer service is horrible!!! We made reservations for 6 adults with a child and were given grief about having to add a highchair once we arrived and there were only 6 seats. Then the hostess and three waitresses proceed to ask a table of customers (who were already eating) to move to another table so they could push their table up to ours!!! Absolutely horrible!!! The service was incredibly slow...I'm talking it took 30 minutes and having to ask multiple times to have a drink refilled. Save your time and patience and go somewhere else.
The Pork Chop and Avocado Hummus were so delicious! The seasoning and portion was perfect! Atmosphere was great too! Definitely recommend this place!
We had a great experience for breakfast but dinner was a little different. Our waitress was pretty odd and the food was not as abundant as it was for breakfast. I got the wedge salad and it was super tiny! My husband ordered a drink that never came. I would still go back for another try but we didn't have the greatest experience for dinner.
I’m literally the easiest going diner ever . But this place was terrible. The food overpriced and mediocre . The service the worst I’ve almost ever experienced. Might go back for a drink sometime but will never ever go back to dine .
We had a great breakfast with friends. Lot's of great GF options. The oatmeal was great. Our friends enjoyed their eggs benedict. Service was perfect.
Our service was exceptional and out reservation was highly upheld. Zero wait time. Delicious good with a lot of options. Great house drinks! Try the Last Samurai and the Chicken & Waffles :)
We really liked this place. The Hot Brown tater Tots were wonderful. The Shrimp and Grits were very good and the Chicken and Waffles were amazing! We recommend!
A wonderful, low-key place to eat. Great food and great service.
Visiting Louisville for the weekend these were all good but not great. Overall a good dinner & dining experience.
Lydia was a fabulous server! Food was good but had to send back the asparagus appetizer as is was greasy and soggy. Second order was as good as the first time last week
We arrived at the restaurant exactly on time at 6:00 PM. We were seated promptly. (That was the last prompt thing that occurred.) We told the server at 6:05 that we were attending a concert nearby at 7:30. We ordered drinks immediately. It took over 20 mins to get our drinks and the restaurant was not overly busy. (The server apologized and told us that a bartender did not show up. The server then tried to expedite our drinks.) We ordered appetizers with the drinks. The apps arrived shortly after the drinks. (The apps and the drinks were delicious.) After waiting an hour for our food, we asked a different server to send over the manager. He seemed INDIFFERENT to our plight. Instead of trying to expedite our food, he simply said, "I don't know what went wrong." Once the food arrived, our server again politely apologized. The server asked the manager to discount our meal. He did not. The server did discount our drinks. NOTE: The server was very apologetic; and we appreciated that attitude. The manager seemed unconcerned that we were going to be late to our venue because of the restaurant's mistake. *Three tables next to us came in after us and left well before us. Had the manager taken more responsibility, we would not have been nearly as disappointed.
Wonderful dinner. The food and service were both excellent.
Portions seem to have gotten smaller. Drinks were very expensive for size. My husbands steak was ordered medium and was very dark and flavorless. 5 of us went to dinner, none of us were impressed.
Great food and service!!! We ate there for breakfast and supper on a two day visit to the Omni and it was fabulous! Servers were well informed and guided us to excellent choices! Voodoo Sauce is a must!
Not crowded at all. Took a while for the appetizer to come out and then the food followed to soon Well we were still eating the appetizer. Kind of weird that our server told us to not get the shrimp and grits because it wasn’t a good value. This was our third time here and the food was consistently good
Our second time there. Food is good so is the service. I love the hot brown tots and ordered that as my main dish. The breakfast omelet is out of this world good.
We were celebrating my grandmother's 80th Birthday and she made her feel special.
Christmas Dinner - Nice and quiet with only a few other patrons. Mariel was friendly and appropriately attentive. Both of us had the halibut special. Very sl. overdone, but still flaky and flavorful. Would repeat.
We have dined here before with good experiences. This visit was not a good food experience. Our server was great, but the quality and taste of food was poor. Our party of four four had one decent dish, the other three were not acceptable.
It was Christmas Eve and one of the few places open. Service was a little slow but our server was very nice I think just super busy. Beautiful restaurant and hotel!
Great location, good menu, nice to visit downtown again.
Menu is extensive. Food is delicious. Great service.
The food was delicious but, our server, MALLORY was super helpful making recommendations and very knowledgeable about the ingredients in various dishes. She was attentive, but not annoying. Very sweet and enthusiastic about the quality of the food.
The food was delicious and the atmosphere was fun on a Saturday night. Will definitely be returning.
Food was heavy and not that tasty.
Great environment for a girls luncheon! Delicious food and drinks.
The avocado hummus was divine. I only wish the pita points were baked instead of fried. Cauliflower steak was also great! Will definitely return.
Hazel was our server, she was super friendly and efficient. Food was delivered to the table quickly. Very nice dining experience!
I am usually not a fan of restaurants inside hotels, but I must say, myself and the group I was with were very pleased with this restaurant. We did come in the "side" door and no one even acknowledged us for a couple minutes telling us to go to the "other" podium and the one we were standing at was a "dummy podium". After that tho, everything was very nice and pleasant. Server was very sweet and food was very good. burgers were huge and cooked darn near perfect! They have a secret sauce that is good as well. One in the group got a club sandwich and it was huge as well. Drinks were good, even though I think they were skimpy for the price. Overall, if I were in Louisville again, I would use this as an option.
The food was fantastic and the service was superb.
Terrible. 30 minutes to get a bottle of champagne. It never came. We left. Food was mediocre at best.
Best menu item we tried was the brussel sprouts. The porcini mushroom burger was not edible. Very Very sweet. Tasted processed, not fresh and no one at the table liked it. The service was not there. We had one drink because we were never offered another. Never asked how it was. Had to ask for water refills and our check. Do not recommend. There are too many other great places in Louisville.
Very pleasant staff and timely. Delicious food and great atmosphere.
Wonderful -celebrating birthday on Thanksgiving
The food was fantastic and the service was perfect. The pork chop was really good, and the chicken and waffles was one of the best I have ever had.