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Neighborhood Services - Omni Louisville, Louisville, KY

Neighborhood Services - Omni Louisville

3.6
3.6
252 Reviews
$30 and under
American
Nestled adjacent to the lobby, you will naturally fall in love with Neighborhood Services by renowned chef Nick Badovinus. The restaurant features his signature self-described fare, “honest food & drink in the American tradition.” Enjoy breakfast, lunch and dinner in this warm and welcoming space, known for its perpetually relaxed vibe. With both indoor and outdoor dining that is accessible from the hotel or street, Neighborhood Services entices guests of all tastes. Please call direct for reservations on Holidays as well as for parties of more than 7.

Make a reservation

2 people

7:00 PM


Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American

  • Hours of operation

    Breakfast Daily 7:00 am–11:00 am Lunch Daily 11:00 am–2:00 pm Dinner Fri, Sat 5:00 pm–10:00 pm

  • Phone number

    (502) 313-6713

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Executive chef

    Chef Omar Mauro

  • Neighborhood

    Downtown Louisville

  • Cross street

    2nd and W Liberty

  • Parking details

    Validation for valet services is offered for diners at Neighborhood Services. With validation, valet will cost $5. Please present your valet ticket to the host or your server to validate.

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Corkage Fee, Counter Seating, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Weekend Brunch, Wheelchair Access, Wine

What 252 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.7Food
  • 3.7Service
  • 4.2Ambience
  • 3.5Value

NoiseModerate

Loved For

  • Central Kentucky

    Romantic

  • Louisville

    Romantic

  • Louisville

    Special Occasion

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Filters

  1. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5
    We had breakfast there for Father's Day and the food was good and the service could not have been better. Our server, Michelle, was very friendly and welcoming, and provided us with excellent service. We'll definitely be back!
  2. B

    Brian

    Philadelphia

    9 reviews

    vip
    2.0

    9 reviews

    Dined on June 10, 2022

    overall2food1service2ambience2
    I am a huge fan of Neighborhood Services in the various Dallas locations. Unfortunately, this location just doesn’t measure up. The food was really terrible. I mean awful! Stale croutons, rubbery chicken, mystery flavored and overcooked meatballs, cold greasy fries, and the list goes on. Our server was very nice as was the manager, but all things considered, I would avoid this place.
  3. OT

    OpenTable Diner

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5
    My girlfriend and I came here for our anniversary. The atmosphere was calm and relaxing and the service was perfect (never waited for service but never felt like we were being hounded either). Our server Josh was friendly and knowledgeable and made some solid recommendations. I got the filet mignon with whipped potatoes and my girlfriend ordered the scallops, and both of us LOVED our meal. Probably the single best thing I’ve ever eaten. (The wine was good too.) Would definitely recommend for a special occasion.
  4. KK

    KateK

    London

    16 reviews

    3.0

    16 reviews

    Dined on April 2, 2022

    overall3food3service2ambience2
    No white wine available. To be fair our waiter did check the other bars in the hotel but none there either. Very bazaar. So we had rose instead which was absolutely fine. Other than that, the food was good and we enjoyed our evening.
  5. CG

    CourtneyG

    Atlanta

    11 reviews

    vip
    1.0

    11 reviews

    Dined on March 24, 2022

    overall1food1service1ambience4
    Attempted to eat breakfast here before a conference. Made reservations, was on time. They had one server. It took 40 minutes to get coffee. After 1.25 hours we got our food that was cold. They need proper staffing
  6. OT

    OpenTable Diner

    Louisville

    2 reviews

    vip
    2.0

    2 reviews

    Dined on February 20, 2022

    overall2food3service3ambience3
    We had a reservation at 7:45 & didn’t get seated with attention from a server until after 8:15 & it didn’t seem that busy. I think they are probably short staffed. The menu choices are limited with little variety. Our waitress was very sweet.
  7. KS

    KristinS

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on February 19, 2022

    overall5food5service5ambience5
    Small menu but everyone found something they loved. The burgers were amazing.
  8. JC

    JennaC

    Western KY

    1 review

    2.0

    1 review

    Dined on February 18, 2022

    overall2food2service3ambience4
    Nice atmosphere, service was ok. The food was just all around under-whelming. The nachos we ordered had fake ball-park style cheese on them which was disappointing. Will skip this spot next time.
  9. CO

    CeciliaO

    Louisville

    1 review

    vip
    2.0

    1 review

    Dined on February 14, 2022

    overall2food3service2ambience4
    Very slow service. Not crowded. The first drink took over 20 min. They don’t have a wine list and when we asked for a cocktail menu we got to look at a crumbled paper the waiter kept on his pocket. Food was ok, nothing special. Our waiter was very nice, but clearly not adequately trained. It didn’t seem like anyone was.
  10. AL

    AngelainLou

    Louisville

    1 review

    3.0

    1 review

    Dined on February 14, 2022

    overall3food4service3ambience3
    We had a group of 7 for a business lunch. The server did not write any orders down and most orders came out incorrectly. They were helpful enough to turn down loud music since we were the only people there on a weekday at lunch.
  11. SS

    SpencerS

    Chicago

    14 reviews

    vip
    2.0

    14 reviews

    Dined on February 5, 2022

    overall2food2service1ambience3
    Very disappointed. We went in knowing with the concert in town the the wait time for food would be long. We tried to understand the kitchen lag but after 50 mins of waiting on a salad and a burger we got our meal that we didn't have time to eat and were kept being given lame excuses. We didn't complain which made our food get bumped and served to other tables because they had a show to go to. In hindsight I guess we should of made that known. All in all I was excited about this place but will never go back because it was mishandled and a "sorry" just doesn't do it in my opinion.
  12. JW

    JustinWest

    Louisville

    57 reviews

    vip
    4.0

    57 reviews

    Dined on January 28, 2022

    overall4food5service5ambience5
    Great place. Convenient downtown location and great menu.
  13. u

    usafun

    Kansas City

    185 reviews

    vip
    4.0

    185 reviews

    Dined on January 12, 2022

    overall4food4service4ambience5
    Limited lunch menu and a bit pricey; ordered fish (a bit greasy) and chips. Very nice hotel lobby with library wall and bar.
  14. MD

    MicheleD

    Louisville

    2 reviews

    1.0

    2 reviews

    Dined on December 31, 2021

    overall1food1service1ambience1
    Very expensive for what was offered. Only a buffet setting with no notice. Food was cold at buffet. Would never visit again.
  15. JW

    JerryW

    Chicago

    11 reviews

    4.0

    11 reviews

    Dined on December 25, 2021

    overall4food3service4ambience3
    Nothing to either rave nor complain about. Simply a decent place to have a meal.
  16. C

    Cookie

    Louisville

    7 reviews

    5.0

    7 reviews

    Dined on December 19, 2021

    overall5food5service5ambience5
    Brunch w family. Servers were very attentive and friendly. Food was delicious and our cocktails were great
  17. JR

    JoseR

    1 review

    5.0

    1 review

    Dined on March 6, 2020

    overall5food5service5ambience5
    Wonderful place, staff and management! They were so friendly, caring and went above and beyond to make our evening amazing. Thank you so much for making our anniversary weekend a great one!
  18. SM

    SaraM

    1 review

    2.0

    1 review

    Dined on March 1, 2020

    overall2food4service1ambience3
    Not knowing what to expect, we made reservations for brunch. Very few tables were occupied, but we waited for several minutes with no one around to assist. Once seated, the host got us coffee, but after around five minutes a waiter came around and questioned us as to where we came from and how we got coffee. Everything was just downhill. We had to ask for everything. Cream, then spoons, water, on and on. The waiter was not knowledgeable and very disconnected. Will not be returning especially since there are so many great places to choose from in Louisville.
  19. LP

    LvillePCBF

    Louisville

    8 reviews

    3.0

    8 reviews

    Dined on March 1, 2020

    overall3food4service2ambience3
    Went for breakfast after staying in the hotel for an event. I s could see that they were running low on staff, but we went ahead and were seated. The hostess eventually took our order and the test of our experience there went very slowly.
  20. KK

    KateK

    London

    16 reviews

    3.0

    16 reviews

    Dined on February 28, 2020

    overall3food3service3ambience3
    Good service at the bar. Table service slow and forgotten ordered items. Food was okay.
  21. AK

    AmandaK

    Louisville

    10 reviews

    4.0

    10 reviews

    Dined on February 16, 2020

    overall4food5service1ambience5
    The food was great but service was awful. We saw our waiter twice, once to take our order and the next to get our check. A runner brought our food and the hostess brought our check. We Asked for a drink after our meal arrived and he motioned us over to come pick it up at the bar from him instead of bringing it over, it was bizarre.
  22. OT

    OpenTable Diner

    Louisville

    3 reviews

    5.0

    3 reviews

    Dined on February 15, 2020

    overall5food5service5ambience5
    Great atmosphere
  23. CF

    ChristyF

    Louisville

    2 reviews

    vip
    2.0

    2 reviews

    Dined on February 15, 2020

    overall2food4service2ambience3
    Went for a girls lunch before our appointments at Mokara. Food and cocktails were good but the service was painfully slow for a nearly empty restaurant. The price point for lunch was kind of high for the area as well. I don't mind splurging, but $50 plus tip for 2 cocktails and a sandwich is a little high for lunch? Also a few items on the menu were "out". Next time I'll grab a quick snack in the food hall before a spa appointment.
  24. JH

    JakeH

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service5ambience5
    We had Valentine's day reservations. We were treated great and the food was spectacular. I recommend the smoked salmon and London broil.
  25. OT

    OpenTable Diner

    Charlotte

    3 reviews

    5.0

    3 reviews

    Dined on February 15, 2020

    overall5food5service5ambience5
    Great place with great ambiance. Food was great as was the service.
  26. L

    Larry

    Louisville

    9 reviews

    vip
    3.0

    9 reviews

    Dined on February 15, 2020

    overall3food4service3ambience4
    We had reservations at 7:45 on Valentine’s Day, and were looking forward to being able to order from their special Valentines’s day menu. However, we were presented with their regular menus, and told that they had sold out of everything on this special menu. We ordered the Hot Brown tater tots starter, and then a few minutes later, our server returned to inform us that they had sold out of that also. Our server said that with number of reservations that had been on the book all week, they should have been better prepared. I agree! When my wife’s salmon arrived, it was hot, but the bed of braised kale was cold. Her expectation was that anything braised would be served hot. Also, the Omni’s valet service was not adequately prepared. When I presented my valet voucher to retrieve our car, I was told that it would be 15-20 minutes or maybe more before they could bring our car back. It was actually 30 minutes. The lobby was quite chilly while we waited.
  27. DD

    DowntownDiner

    Washington DC

    36 reviews

    vip
    3.0

    36 reviews

    Dined on February 15, 2020

    overall3food4service3ambience2
    Food is better than the service. Ambience is ok. Over priced. Disappointing for an Omni hotel restaurant but service in the hotel is also lacking.
  28. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on February 15, 2020

    overall2food3service2ambience3
    The only problem from our perspective was the seating for our reservation. They placed us at a tiny table and we were literally elbow to elbow with other patrons. You have no room and cannot have a conversation without being heard. We requested a booth but they wouldn't move us so we left. Some folks may be okay with that type of seating arrangement but we are not. One size does not fit all!
  29. OT

    OpenTable Diner

    Los Angeles

    1 review

    3.0

    1 review

    Dined on February 14, 2020

    overall3food3service3ambience5
    Valentine’s Day- service was a little slow despite the dining area not being full. Took a while to get drinks and food. Scallops were delicious and steak was cooked correctly but came out cold which was quite disappointing. Great ambiance and location, but with slow service and sub-par quality of food- I will not be returning.
  30. TH

    TomH

    Louisville

    46 reviews

    vip
    4.0

    46 reviews

    Dined on February 8, 2020

    overall4food4service4ambience4
    It took awhile for our drinks to be served. But then, there was only one bartender and the restaurant was over half full.
  31. ML

    MichelleL

    Chicago

    1 review

    5.0

    1 review

    Dined on February 8, 2020

    overall5food5service5ambience5
    Great! Food excellent, drinks amazing!
  32. OT

    OpenTable Diner

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on February 8, 2020

    overall5food5service5ambience5
    Birthday outing for my wife. Great service, food, and ombiance. Will visit again!
  33. DT

    DavidT

    Louisville

    9 reviews

    2.0

    9 reviews

    Dined on February 2, 2020

    overall2food2service1ambience3
    Celebrating my wife’s Birthday I thought would end up better having dinner in the hotel than we experienced. Very dissatisfied with our server as we feel our low quality of food was caused by her inattentive service. Took some time to even get our order taken. Our food quality was poor with my potatoes being cold, steak overcooked and no syrup on my wife’s chicken & waffles. Would have liked to have let our server know but did not return anytime soon. Extremely inattentive! Never even refilled our tea. Final straw came when took forever to get our bill. Would not plan on eating at this restaurant again although we will return to the Omni Hotel. Special dinner was a tragedy!
  34. SM

    ScottM

    1 review

    5.0

    1 review

    Dined on January 19, 2020

    overall5food5service5ambience5
    The food was very delicious and service was excellent!
  35. DC

    DianeC

    Louisville

    1 review

    5.0

    1 review

    Dined on January 18, 2020

    overall5food5service5ambience5
    The food and service were excellent. Many options to choose from and each of the 5 of us got a different dish. Every one was delicious and now each of us wants to go back and try another!
  36. HD

    HoosierDiva

    Indiana

    15 reviews

    5.0

    15 reviews

    Dined on January 16, 2020

    overall5food5service5ambience4
    This place never disappoints - great food, service and you can actually carry on a conversation with your guests and hear them.
  37. RK

    RKVille1

    Louisville

    8 reviews

    4.0

    8 reviews

    Dined on January 9, 2020

    overall4food4service4ambience3
    The food and service were both excellent. The cocktails were not as spectacular and the place certainly has that hotel ambiance.
  38. d

    donnsluvsfood

    Louisville

    6 reviews

    4.0

    6 reviews

    Dined on January 4, 2020

    overall4food3service5ambience5
    The food was good. We had the tater tot app and it was a great, cozy comfort food. We also tried the meatball app and the meatballs were a bit overcooked and dry. The entrees were all good. Service was great. The restaurant had some games on the TVs and that made it a bit loud, but not too bad. Definitely a more economical choice than the steak house and the Omni is so nicely decorated.
  39. MD

    MDShe

    Nashville

    2 reviews

    3.0

    2 reviews

    Dined on January 1, 2020

    overall3food3service3ambience4
    I booked this restaurant for me and my boyfriend for NYE (we went to 4th St. Live to watch the ball drop after). I reviewed the holiday menu as well as the standard menu beforehand and thought everything looked great. We were seated promptly at 8:30 (our reservation time). I already knew what I wanted for dinner since I’d reviewed the menu previously. Our waiter was very nice and greeted us shortly after we were seated. We started off with the Shishito peppers as an app and they were only “ok.” My bc ordered the half chicken and I had the holiday sea bass. Once our food arrived I was immediately disappointed based off of just appearance alone. The food looked to be half put together. There was a glob of arugula alongside the half chicken, I received one (1) scrawny carrot (not plural as the menu indicated) w/ my sea bass and the over abundance of sauce that coated the plate made my rice almost swim. As we began to eat the bass had a nice flavor. My bok choy however was overcooked and not flavorful. My bf’s chicken was mediocre and the skin was soft and fatty in a lot of places. Overall the atmosphere of the restaurant was nice, but for $80 (ij addition you the app and entrees I had a Kentucky mule to drink), I expected better.
  40. OT

    OpenTable Diner

    Louisville

    4 reviews

    3.0

    4 reviews

    Dined on January 1, 2020

    overall3food3service5ambience5
    New Year’s Eve; nice place and waitress was good; steak was overcooked but the sauce, fries and kale salad were good.

FAQs

Neighborhood Services - Omni Louisville is rated 3.6 stars by 252 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Google Map for Neighborhood Services - Omni Louisville

400 S 2nd St Louisville, KY 40202

Additional information

  • Cross street

    2nd and W Liberty

  • Neighborhood

    Downtown Louisville

  • Hours of operation

    Breakfast Daily 7:00 am–11:00 am Lunch Daily 11:00 am–2:00 pm Dinner Fri, Sat 5:00 pm–10:00 pm

  • Cuisines

    American

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    Validation for valet services is offered for diners at Neighborhood Services. With validation, valet will cost $5. Please present your valet ticket to the host or your server to validate.

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Chef Omar Mauro

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Corkage Fee, Counter Seating, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Weekend Brunch, Wheelchair Access, Wine

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