Napa Valley Grille - Westwood
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Sunday, June 16, 2019
interesting menu, very good service, food also very good. But it's very loud when the room fills up.
Great food and service. Only knock is that they started closing the restaurant early and putting trash bags (?) over some of the set tables around us as we were still eating. Strange.
The food was good. Solid restaurant for a business lunch.
Great lunch. Service was perfect and we were in and out within the hour.
Good service, good food. Will be back. Our server was particularly helpful
I waited 15 minutes to be recognized. Menu needs updating. Cloying, greasy meatballs.
A dependable neighborhood staple. A convenient go-to location with lovely ambiance.
Thank you so much Judge Joe.!! Great to be a neighborhood staple! Brian
We have eaten here several times. This visit’s brunch meals were not good, most likely because of the volume of meals they were preparing on the holiday. Manager responded appropriately by comping one of our meals. Desserts were extremely delicious though.
Thank you so much Pamela. Sorry that you didn't have a great experience on Mother's day. As you say, we were pretty popular on Sunday and we worked hard to keep everything flowing as best as possible. See you again soon. Brian
The food was good but it was not worth the money. The menu was very limited, no sandwiches or a regular omelette and they did not serve bread on the table, even though I requested it. They brought coffee cake which is not a substitute for bread. The server was polite but the overall service was mediocre. Not enough silverware on the table, I had to ask for salt and pepper. The $150 price tag is not justified for a lunch of 3 people when 2 of us did not have the pre fix menu, thus no appetizers or dessert.
Hi, Thanks for your comments. We did have a glorious coffee cake for the brunch on Mother's Day. Sorry that it wasn't what you wanted. We actually had a limited menu for the day since we knew we were going to be very busy that day. And busy we were!!! Appreciate the time you took to weigh in on us. We thank you for coming. Brian
The seared Salmon (most costly entree on the menu) was overcooked, ech one that was ordered came out overcooked, not medium rare in the center, ad while the server was delightful ad excellent, fully apologized, the kitchen could not get it right. For a Mother's Day luncheon, there were not enough salad entrees on the menu - the menu was short for this type of holiday meal. Lovely place - kitchen needs to be more mindful of it's offerings, prep and cooking.
Hi Phyllis, We will take your thoughts into our next planning. Appreciate your ideas and that you came and took part in the first place. See you again soon. Thank you so much!! Brian
Great Mom’s day brunch ! Bottomless sparkly wine and tasty food !
Thanks so much Hillary!! So glad you could celebrate here with us!! See you again soon, Brian
Thank you very much!! Brian
We chose Mother’s Day brunch rather than dinner and it was a good choice. It was less crowded and the service was excellent, as was the food. I had the three course price fix, while my husband and daughter ordered a la carte. I enjoyed the relaxed ambiance.
Thanks so much! We had a lovely crowd here on Mother's Day and it is wonderful to see that you didn't feel rushed that day. Glad that you were able to take advantage of both the a la carte and prixe fixe menus. See you again soon, Brian Brian
Napa valley is one of my favorite restaurants. They have their own wine that is so good. The food is always great and the service awesome. Went there with my daughter and we had a great time.
That is so great to hear. Thanks Halehs!!! Til the next time, Brian
Short on servers, server was in a hurry to help everyone but us.. No renewed ambiance wirh remodel. Small portions of food and over flavored food. Went for a birthday and specified that in advance, the restaurant left me us with no birthday dessert options. We couldn't wait to leave and never recognized the birthday. Total disappointment.
We definitely missed it with you and your group. Not sure why that happened as we do go out of our way (as any restaurant would or should) to honor birthdays, anniversaries, any special day for that matter. Feel free to reach out to me personally to discuss and maybe get you to bring the birthday person back in to celebrate. You can call the restaurant this week to ask for me. Thanks, Brian
Really enjoyed our Saturday brunch there. Nice selection of entrees. And the $44 prefix menu included stater, entree, dessert, and bottomless mimosa! Service was very friendly too.
Hi Gary, So happy that you were able to come on Saturday and enjoy the day with us. Thanks for posting your good thoughts to the OT community. See you again soon, Brian
Food was very good. Service could've been a little better, however.
Appreciate your comment. We will continue to do our best. Thank you very much!! Brian
Reliable pleasant not too too expensive great service very good food not to chic or chichi elegant and yet hip enough. Never unpleased.
Thanks so much for that. We sort of sit right in the middle of casual and better dining. Hope to see you again soon, Brian
We were a party of 6 for a birthday brunch. The restaurant appeared overwhelmed by a large party on the patio.
This meant that the service suffered and food when it arrived was not hot but rather just warm.
One of the meals was overdone (frittata) and in general it was hard to get attention for condiments etc. A side dish arrived late so was sent back. Probably would not repeat for the price. The prix dice deal was good, but they need to up their game in the service area.
Hi Peter, We were indeed very busy with a group of 200. Sorry that they got in your way. I do remember your table and I am sorry that it didn't register with me any of the difficulties you were having when I stopped by. Sorry to have made you suffer. Should you come our way again, please give us a call here to alert us so that we can give you a little more love and attention. Thanks, Brian
Server was nice and attentive at times. When we finally got bread on the table, it was raw and doughy. It took the server quite some time to come back to us. We mentioned the bread condition. He apologized and said he will get us a new batch. 15 min or more later we stopped a bus boy to ask for the bread replacement. He came back with the same bread raw and doughy. We complained to our server again he said he will take care of it. Our salads arrived, no bread, our meal arrived, no bread. We were nearly done with our meals then the bread came sliced and grilled. By then we were done and it was still not very good. So service was mediocre. Food quality was ok not great. It was pretty pricy for what we received. Not sure I will go back there again.
Hi William, So sorry you didn't enjoy our bread. It is a soft bread. Though it shouldn't be doughy. Hope that you were able to let a manager know during your visit that things were running slow for you. We do appreciate hearing from our guests on the spot so we can take care of any issue. Thank you so much! Brian
I happen to be on a very strick diet at the time of my visit. They were very accommodating in prepping my special order.
Hi Brandi, Very happy we could work with your diet. Thank you so much! Brian
perfect delicious dining experience highly recommended.
Hi Bob, Glad you had a great time. Thank you so much! Brian
All great with our experience, however the pricing was on the high side for lunch.
It was extremely loud in the restaurant, very hard for my guest and I to hear against the loud background noise - the acoustics of the room cause every conversation to be amplified, sounds like a cacophony
HI Bonnie, We have high vaulted ceilings and luckily people like coming in and filling them with sound. We do have options for quieter spaces; outside as an example of the patio or in one of our private dining rooms when not in use. And we use the finest ingredients in a well turned out space so yes we might seem expensive. All in all you will have great value in our restaurant because we work hard at your experience because it matters to us. Thank you so much! Brian
My seared tuna salad was ordinary, and the noise level was beyond tolerable. I could barely hear my lunch companion across a table for two.
Thank you so much. See you soon, Brian
This place used to be a Westwood staple and was in the beginning well regarded for its menu, wine list and attention to service. After going a renovation a few years ago, and losing some of its visual appeal, it also lost its sense of place, the menu is rather average and service is usually inattentive and disorganized. It is a shame that restaurants in Westwood struggle.
Thank you so much S Faphile. Sorry we didn't please you on your visit with us. Our renovation has actually caused a major upturn in our business over the last two years. And we are grateful for it. Inattentive service is not something we strive for and luckily with most of the comments here on Opentable, people are pleased with their visit. We are about creating community and living up to the staple that we have been blessed to become in Westwood. Thanks for checking us out! Brian
As always I enjoyed being at Napa Valley Grille. Love the food, ambiance, service and most importantly the friendliness of the staff.
We appreciate your kind words Nilima! See you again soon, Brian
The staff was very friendly and ultra accommodating. We had 3 children with us. They brought the children the game Jenga to play while we waited for our meal. We sat on the patio, which has a very relaxing ambiance. The food and wine was great too!
Thank you so much Jenn! We have added the games to the patio. Brings a lot of joy to folks after work too!! Glad you had a good time here! See you soon, Brian
I am visiting from the Virgin Islands. I really enjoy a good meal atmosphere and service. Everything was excellent and I would recommend to a friend as well as come back on my next visit to LA.
Hi Karen, Thanks so much. We appreciate your recommendation and look forward to having your friends visit. See you again soon, Brian
Terrific food, friendly service even though we unwittingly arrived soon before the kitchen closed, and a sweet late-night happy hour with welcoming and knowledgeable bar staff.
Thanks so much Sardini!! Our Happy Hour has two internals, 3pm - 6pm and then again from 9pm - Close. Glad you could make it on time! See you again soon, Brian
Carlos was amazing! He understood it was my dads birthday and gave him a really nice dessert with a candle! Also good drink recommendations
Thanks so much Victoria. So glad you trusted us with your Dad's birthday. We will let Carlos know of your kind words to him. See you again, Brian
We usually make reservations at Napa Valley Grille when we attend The Geffen Theater. It is conveniently located near the theater and the food and service never a disappointment
Thanks so much Arly! Brian
Great flatbread, but prime rib was way fatty and cooked inconsistently (1/3 rare, 1/3 medium. 1/3 well).
Just a lousy cut of meat. Dessert (flourless chocolate cake---was the smallest sliver I have ever seen served. Not enough for 3 to share. MUSIC WAS EXCELLENT!!!!!!!
Thanks NoRats! Appreciate you trying us out. Not sure when you had the Prime Rib with us, in the hash at brunch or for dinner on Sunday (an Easter special). Will let Chef know your comments. Brian
Easter brunch. They definitely put forth effort. Bottomless mimosas. Coffee cake in lieu of bread at the table. Several “runny egg” dishes. They did have a turkey sandwich and burger for those who did not like eggs. Service was attentive. Nice atmosphere
Hi DrCZ, Yes we emphasized the breakfast side of brunch but had many lunch options as well. Glad you found something to like. Thanks for sharing the holiday with us! Brian
The food was overall quite good, but the potatoes were served coldish.
Thanks Nemo! We will keep an eye on our potato temps going forward. I think you were here for Easter brunch. If so thanks, we were happy to have over 350 of you dine with us on that special day. Hope to see you again soon! Brian
Food was excellent and the bread pudding was top notch
Thanks Corry!! The bread pudding is a crowd pleaser for sure! Brian
My friend ordered a vegan dish. It came with cheese on it. They NEVER brought him a new dish. He ended up walking out never eating. Shame on this place. The staff hid when the chef refused to make a new salad.
Hi Jaybird. That is very disappointing! First off we have a vegan dish on the menu. It has no cheese and we have a number of vegan customers coming in for it all of the time - Stuff Red Pepper. And we can certainly remake many our dishes to satisfy no meat - no dairy. With the hospital nearby we need to be able to do that. Not sure why we would have hidden from this at all. We apologize for how it was handled. Reach out to westwood at napavalleygrilledotcome to have you all back in! Brian
I have been going to Napa Valley Grille for years. It’s always been good food and good service. Whether I go for business or pleasure they have never let me down. Earlier this week I stopped in with my 100 year old mother for a bite after a doctors appointment. Mother rarely goes out because she requires special food preparation. I asked the maitre’ d’ if he could ask the Chef to prepare her lunch which was totally off menu. The Chef obliged and we enjoyed a nice lunch out. It was a special time for us. I am most grateful.
Hi Richard, Loved having you and your mom here this week. So glad we could make her a delicious meal!! See you both again soon we hope! Brian
Reservation 8.30 on a Saturday evening. Delicious food, esp. the steak and the mac & cheese with chorizo! The place was pretty dead but I'd forgotten that Americans tend to eat very early. Huge space, felt cold with no ambiance but I expect that it buzzes when it's full. Service was outstanding.
Thank you so much Claire. You never know with our restaurant. Westwood could be buzzing and we are full at 11 pm or it is quiet and we are not so full. In either case, the bar is open and is full service and that seems to always be busy for those who want that. The patio is also a beautiful place to be especially for folks from out of town who can't get enough of being outside in the beautiful weather Los Angeles has. So glad you enjoyed your time with us. See you soon, Brian
Staff was outstanding! Very welcoming and the service was awesome. Food was also very flavorful and everyone in our party of five enjoyed their meal. Will definitely return!!!
Thanks so much Andrea!! So lovely to have you all here. Look forward already to your return! Brian
Food was great! Waiter was less than attentive. He could have attempted to be more available.
Thanks so much for your candor. Glad that the food part worked out. We will remind our staff to keep in better touch with their guests. See you again soon! Brian