Morton's The Steakhouse - Carew Tower

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1. S

   Saber

   Cincinnati

   27 reviews

   5.0

   27 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   For us, a good experience begins with the seating and the view. We had a nice table in the corner with a view of the square. Food was delicious. The lobster bisque is amazing. The chopped salad has tons of flavor and was fresh. The Cesar salad very good as well. I had the new York strip with blue cheese butter and it was cooked to perfection. We had the smoked Gouda scallop potatoes, and spinach mushroom for the sides. Finished the meal off with the key lime pie. The whole meal was fantastic. The place was super busy but our server and the wait staff did a great job. First time for us and we will definitely be back. A repeat offender for sure.

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2. b

   bhipp

   Cincinnati

   16 reviews

   5.0

   16 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   Very knowledgeable server with perfect timing.

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3. OT

   OpenTable Diner

   Atlanta

   2 reviews

   5.0

   2 reviews

   Dined on January 21, 2023

   overall5food5service5ambience5

   Made Custom menus for our group of 10. Great time with Coaches

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4. OT

   OpenTable Diner

   Cincinnati

   3 reviews

   vip
   5.0

   3 reviews

   Dined on January 15, 2023

   overall5food5service5ambience5

   Birthday and Bengals game

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5. OT

   OpenTable Diner

   Cincinnati

   2 reviews

   4.0

   2 reviews

   Dined on January 15, 2023

   overall4food5service3ambience4

   Service was extremely slow and it was freezing in the restaurant. However the food was fabulous and we enjoyed it.

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6. OT

   OpenTable Diner

   Cincinnati

   8 reviews

   vip
   3.0

   8 reviews

   Dined on January 14, 2023

   overall3food3service3ambience4

   12oz filet mignon medium well shouldn't be an issue even when asked if it can be butterfly at Mortons Steakhouse

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7. d

   djfoodie

   Cincinnati

   33 reviews

   5.0

   33 reviews

   Dined on January 13, 2023

   overall5food4service5ambience5

   Always wanted to try Wagyu Steak so had the special SRF Black Label Manhattan cut 8oz Wagyu filet with a side of sautéed spinach & mushrooms. Everything was well-prepared and delicious. However, didn’t see any discernible difference in taste between the Wagyu and the usual filet mignon but I did find the Wagyu to be less tender. Maybe you need to taste them side by side. Overall, a great meal with outstanding service and a phenomenal Manhattan cocktail to go with. I’m doing keto but still couldn’t resist a small pice of the warm onion bread.

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8. SH

   StevenH

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined on January 11, 2023

   overall5food5service5ambience4

   Excellent food and service in bar area!

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9. M

   Mainelady

   Cincinnati

   168 reviews

   vip
   4.0

   168 reviews

   Dined on January 10, 2023

   overall4food4service5ambience5

   We had a very nice dinner at Morton's. We shared shrimp cocktail--with horseradish on the side to mix to our heat preference, and key lime pie for dessert. In between I had wedge salad, my husband, house; both had filets with sides and sauces of our choice. No complaints on any item. Our server, Max, did an excellent job taking our orders, and checking back to see if everything was to our liking. (Enough times to know he was there, but not intrusive.) Although the tree was down, we enjoyed our view of Fountain Square which we had requested. Brightly lit and a fair amount of foot traffic.

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10. AM

    ArturoM

    Cincinnati

    1 review

    vip
    1.0

    1 review

    Dined on January 8, 2023

    overall1food2service1ambience3

    Terrible experience, extremely slow. We waited 50 min for our food to come. The restaurant has a capacity issue.

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11. f

    frankw

    Cincinnati

    10 reviews

    5.0

    10 reviews

    Dined on January 7, 2023

    overall5food5service5ambience5

    It was a nice evening. Service was attentive but not intrusive (perfect). Food was delivered hot and prepared perfectly. What we’ve come to expect from the Cincy Morton’s team.

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12. LG

    LuvGoodFood

    Cincinnati

    6 reviews

    vip
    2.0

    6 reviews

    Dined on January 2, 2023

    overall2food1service4ambience4

    Had a reservation didn’t get seated for over 20 minutes after the reservation time. Waiter was nice but overwhelmed. Took over 30 minutes for our drinks and over an hour for the food order.

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13. K

    Kinnyre

    Cincinnati

    29 reviews

    vip
    5.0

    29 reviews

    Dined on January 2, 2023

    overall5food5service4ambience4

    Normally a quiet and intimate setting - Bengals fans everywhere one yelling “who Dey” - not what I was expecting from my normal experience- but befalls fans have to take it when they can

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14. G

    3Generations

    Indiana

    14 reviews

    vip
    2.0

    14 reviews

    Dined on January 2, 2023

    overall2food3service1ambience5

    It took 10 minutes for our server to even bring menus to our table and then at least another 10 for him to return. No offer to order drinks at any point in time. I ordered a cocktail with my dinner order and I ordered my steak blue rare. The steak came out rare to medium rare. I asked the server if he thought my steak was rare and he said, “yes that’s how we make it” and hurriedly walked away. Before he was able to leave I ordered a second cocktail. Our server must’ve mentioned my steak to the manager because she approached our table. The manager was very pleasant and took one look at my steak and agreed that it wasn’t blue rare. She did offer to make me another steak but we were headed to the Bengals game and didn’t really have time to wait. We finished our meals and I still did not have my second cocktail. The server appeared with the bill with no mention of my missing beverage. The manager did comp my steak which was great customer service and I did not expect it. But overall I was completely underwhelmed by my first experience at Morton’s.

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15. OT

    OpenTable Diner

    Nashville

    4 reviews

    2.0

    4 reviews

    Dined on January 2, 2023

    overall2food3service3ambience3

    Long wait with reservation. People yelling at the bar

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16. OT

    OpenTable Diner

    Phoenix

    1 review

    1.0

    1 review

    Dined on January 2, 2023

    overall1food4service1ambience1

    We had a group of eight, and the service was horrendous. Our waiter showed up to take our order about 20 minutes after we sat down and the first thing he said was this restaurant has no clue what it’s doing and then proceeded to curse. We will not be coming back to this establishment, ever.

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17. CO

    CassidyO

    Cincinnati

    20 reviews

    vip
    3.0

    20 reviews

    Dined on January 1, 2023

    overall3food5service1ambience1

    My husband and I booked a reservation for 9:30PM on New Year’s Eve. We anticipated that it would be busy, but when we arrived, we were told that the restaurant was 35 minutes behind schedule. We waited at the bar and were seated at 10:05PM. Once seated, our drinks took 45 minutes to receive, and our food took over an hour to receive. We did not begin eating until 11:50PM. We did not receive refills on drinks (alcoholic or soda) and ended up taking our meals and dessert home because the restaurant was closing, and we had been there for 4 hours. Our server did the best that he could, but was visibly overwhelmed. The service issues do not fall back on him at all whatsoever. This was our favorite steakhouse in Cincinnati, over Jeff Ruby’s and Capital Grille, but after the service last night, we unfortunately will not return until industry issues are corrected. As someone who worked in restaurants and understand their functions, this was unacceptable. I hope the restaurant makes needed changes to avoid losing other loyal customers!

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18. OT

    OpenTable Diner

    Louisville

    26 reviews

    1.0

    26 reviews

    Dined on January 1, 2023

    overall1food1service1ambience1

    The ABSOLUTE WORST!! We were there for our 25th wedding anniversary. Reservation was made months in advance for 7:30 pm. Finally seated at 8:20 after observing people who had arrived AFTER us being seated! The restaurant was very cold. I ordered an appetizer, soup and entree. The waitress brought the soup first because the crab cake was going to “take longer”. My husband and I had had about three spoons of soup when the crab cake arrived! Along with the dessert menu so we could go on and order because some of the offerings take a few minutes. We had asked for bread from the time we were seated and after the fourth request it showed up with the entree. I ordered a filet minion Oscar style. If it weren’t so tragic, it would have been funny. The manager delivered the entrees with s warning about the VERY hot plates!! The plates were stone cold, as was the food!! A $300 New Year’s Eve/25th Anniversary disaster!! I’ve had better experiences at McDonalds! Just because it’s a holiday and YOU overbooked your restaurant is NO excuse!!!

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19. S

    Stuf

    Pittsburgh

    9 reviews

    2.0

    9 reviews

    Dined on January 1, 2023

    overall2food3service1ambience3

    This was a disaster compared to other visits. Their food was good but the service was slow and disorganized. It took 30 minutes to be seated after we showed up 10 minutes early for our reservation. Another 10 minutes before we were asked if we wanted drinks, water and what kind. It took another 15 minutes before we were given menus. Thought things were moving but after finishing salads it was another 20 minutes before one entree was served. A few minutes later the other entree and the sides showed up. So it was "Go ahead and eat. Don't wait for me as your dinner will get cold." Food was good except for one steak (a ribeye) that was taking a bath in its own juices. A couple at the next table gave up and left after drinks and bread. The remains sat out for the next hour. When the staff finally did get to clearing the table it was a floor show. Several different staff including our waiter were involved in clearing piece by piece. One would show up, then the next and the next. Then the host came out to place a table cloth and position the candle. One place setting was put out. A plate was brought out for the second place. Then someone else showed up with a napkin and flatware. One glass was brought to the table. One last visit was for a second set of glasses for both place settings. Since our waiter wasn't taking care of us he was one of those helping to bus tables. More fussy stuff: Prongs on two of the forks were bent at odd angles. We were given wine glasses for our water. Bread plates were on the right? Each place had one knife to use for bread, butter, and then cut your steak. We were seated in the far side section that has a muted decor. No mirrors or chandeliers like the main area. Basically a blacked out room with no ambiance. At least there were windows to see the building under construction across the street. Lastly, the bathroom garbage cans were overflowing so the floor was getting covered in paper towels.

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20. CH

    CH11

    Cincinnati

    16 reviews

    vip
    3.0

    16 reviews

    Dined on December 31, 2022

    overall3food4service3ambience4

    Ordinarily this would be a perfect 5 star rating, but with the short staffing issues it made what should’ve been a two hour evening almost 4 hours. There was a lot of confusion between the waiters and the kitchen. It was difficult to keep drinks filled, food delivered to incorrect tables and cold once you did get your dinner. Like everyone else struggling to hire, I hope they can get staffing to keep up the volume of people who go to places like this for special occasions.

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21. FC

    FrankC

    Cincinnati

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food3service3ambience3

    Our waiter was generally attentive; however, we waited a long time between meal courses. Steaks and baked potatoes were undercooked. As I scanned the dinning room, it appeared that others were waiting extended times for their meals as well.

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22. M

    Marty

    Cincinnati

    8 reviews

    4.0

    8 reviews

    Dined on December 31, 2022

    overall4food4service4ambience4

    Steaks cooked perfectly. Creamed Spinach & mashed potatoes delicious. Chopped salad very good too. The chopped salad and sides are large .. so recommend splitting. Wine & cocktails overpriced….everywhere!

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23. AD

    AutumnD

    Cincinnati

    8 reviews

    vip
    3.0

    8 reviews

    Dined on December 31, 2022

    overall3food3service3ambience4

    Very busy and loud. We ordered the Au gratin potatoes as a side and they were undercooked. Half of the potatoes were still raw. The kitchen was definitely rushing on getting orders out. Our server didn’t check on us after the food came and I was out of water for the entire meal.

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24. T

    Trang

    Cincinnati

    45 reviews

    vip
    3.0

    45 reviews

    Dined on December 30, 2022

    overall3food3service3ambience4

    Food was good but overpriced…presentation was definitely lacking…service was uneven but waitress was very nice and welcoming …we were given a very unstable dining table…why give it to customers ( we were not the first complaining about that table) when you know the whole dinner could fly out?…thankfully we were given a different table …lack of maintenance…

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25. 7

    7477wildcat

    Cincinnati

    50 reviews

    vip
    4.0

    50 reviews

    Dined on December 30, 2022

    overall4food4service4ambience5

    Morton's not quite where they were pre-covid in terms of food quality, preparation and service, but then again they really have raised their prices. All in all, a fair tradeoff. Wine prices a little high, but you can find a decent value if you look long enough.

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26. OT

    OpenTable Diner

    Cincinnati

    12 reviews

    vip
    2.0

    12 reviews

    Dined on December 29, 2022

    overall2food1service4ambience4

    We ordered Sea bass, button mushrooms (very salty) mashed potatoes (very salty, the manager said they had white pepper in them that’s what made them salty, that made no sense). The food was awful. A bottle of La Marca Processo that retails for $17. A bottle at Morton’s is $67. Outrageous!

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27. h

    happy

    Cincinnati

    21 reviews

    vip
    4.0

    21 reviews

    Dined on December 28, 2022

    overall4food4service2ambience5

    Service this time was just ok. Waited forever just to get our drinks. But, food came out in a timely manner. Everything was good but not outstanding for the prices.

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28. OT

    OpenTable Diner

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined on December 28, 2022

    overall5food5service5ambience5

    We enjoyed our meal and dining experience.

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29. S

    Sylvia

    Cincinnati

    43 reviews

    vip
    5.0

    43 reviews

    Dined on December 27, 2022

    overall5food5service5ambience4

    Music was way to loud as could not have conversation with our party of 6 sitting at round table. Ask server to request it be turned down which he agreed it was too loud. It did get toned a bit but still too loud

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30. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on December 26, 2022

    overall5food5service5ambience5

    We enjoyed a nice Christmas dinner here. The service was wonderful. Drink and food are always great.

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31. PM

    PamM

    Cincinnati

    3 reviews

    vip
    2.0

    3 reviews

    Dined on December 25, 2022

    overall2food3service2ambience3

    We went Xmas day . There was no heat so ate with our coats on . I could handle that but service was below what was expected and usual for Morton’s . Food was not hot. Not offered a free dessert for the table or anything for the poor experience. We spent $450 and it should have been much better than this . It’s back to Carlos and johnnys for us. Even when we called and expressed our dissatisfaction, the manager responded that the server was probably not very congenial because she was cold too. Very very disappointed …..

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32. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food4service3ambience1

    The restaurant was so cold that most everyone there was wearing a coat. The place doesn’t look like it was updated since the seventies. Overall confirming my opinion that Cincinnati is not only on the downswing but that it has died and morphed into Dayton.

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33. OT

    OpenTable Diner

    Cincinnati

    7 reviews

    vip
    4.0

    7 reviews

    Dined on December 25, 2022

    overall4food5service4ambience3

    The service was a little slow. The restaurant was very cold. The food was great.

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34. TH

    TerryH

    1 review

    2.0

    1 review

    Dined on December 25, 2022

    overall2food3service3ambience1

    Food was warm. There was no heat it was very cold in the building.

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35. OT

    OpenTable Diner

    Columbus

    1 review

    2.0

    1 review

    Dined on December 25, 2022

    overall2food5service4ambience1

    It was very cold and

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36. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    4.0

    4 reviews

    Dined on December 25, 2022

    overall4food5service4ambience4

    Enjoyed Christmas Eve with the family. Our meal was wonderful with incredible fresh selections from the seafood raw bar, great steaks, salads and sides. There was a wait of about a half hour from our reservation due to all the bookings. It was a busy holiday night for the wait staff and kitchen so we understood and were thankful to have reservations for such a big night. With low temperatures around zero degrees, I’d recommend keeping the entrance doors shut back being propped open by the valet. With the absence of a vestibule very Cold air made the bar extremely chilly, and restaurant cold for the evening we were there.

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37. JV

    JamieVW

    Cincinnati

    8 reviews

    vip
    2.0

    8 reviews

    Dined on December 25, 2022

    overall2food4service1ambience4

    Disappointed in our experience. We spent hundreds of dollars on a Christmas Eve dinner and considering Morton’s is a high end restaurant, the service from beginning to end was terrible. We had to wait 39 minutes past our reservation time to be seated. Once seated it took another 40 minutes to get our drinks and saw our server only 3 times in the 3 hours we were there. If we could’ve located a manager we would have complained. Extremely disappointing- especially after spending almost $500 for 4 people. Will never go again.

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38. OT

    OpenTable Diner

    Cincinnati

    1 review

    1.0

    1 review

    Dined on December 24, 2022

    overall1food1service2ambience1

    Heat was off, and we should have been informed prior to arriving. Everyone in the restaurant ate with winter jackets on. Should have been closed.

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39. SS

    SandyS

    Cincinnati

    10 reviews

    vip
    3.0

    10 reviews

    Dined on December 24, 2022

    overall3food5service5ambience3

    Food was very good; however, it was below freezing outside, they had a door propped open and their heat wasn’t working. No one would explain it or apologize for it. Sort of frustrating and very cold!

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40. JW

    JW77

    Cincinnati

    18 reviews

    2.0

    18 reviews

    Dined on December 24, 2022

    overall2food4service4ambience1

    Let's start off with the good, our waitress did a good job, and the food was on par with our previous visits to Mortons. Thats where the good of the evening expired. The restaurant was freezing cold. Maybe at best 58°. All patrons were eating in their winter coats. Some wore gloves. I took my coat off for my daughter to cover her legs. My wife thankfully wore a long wool coat, but all in all we all suffered through the visit. They should have closed, the miserable cold, and the ignorance of others standing at the entrance holding the door open!!! You could literally see your breath as you tried to eat. My wife enjoys a Moscato when we go out and were told they've been out for over 2 weeks, in a service capacity my thinking I'd not wait on a truck, when I could go to Jungle Jim's and buy a case directly. Mortons has raised their prices quite a bit. Now I am okay with dropping $350 for a meal, but at $350, or more you're not really paying for the food, more the experience. And it sucked!!!! Not due to food or servers but sheer poor environment. And the poor staff having to be in there working in those temperatures. And my final nail in the coffin. Valet service, which I didn't use, was a total train wreck. They were holding the door open to the restaurant, granted for customers, but da.n guys it was 3°, and leaving the door open freezing my wife and daughter out who were waiting on me to get the car around to get them, which I couldn't get to the door because they had the cars stacked up 2 deep all the way down the block. The entire vist was just a horrible experience and we will not be back due to the overall lack of concern for the customers, and on Christmas Eve... Had I known it was going to be so bad, I'd just have gone to outback or some other mediocre place and had a better experience at less than a third of the cost.

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