Montana's BBQ & Bar - Niagara Falls

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1. DA

   DeeA

   1 review

   1.0

   1 review

   Dined on June 18, 2022

   overall1food1service1ambience1

   They didnt come to our table for 30min. Out of 7 people, 4 had errors and missing parts of their meals. They forgot our 2nd app and brought it with the bill. We were there almost 3hrs. They over charged us $60 on the bill plus tip and at day 3 still havent refunded us. Manager never called me i had to call him. Still waiting for answer. Escalated for district manager to call me.

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2. N

   Neelz

   Toronto

   1 review

   1.0

   1 review

   Dined on May 23, 2022

   overall1food4service1ambience1

   It was very busy and the staff was extremely unorganized. It took staff to sit us 40 min even though we had reservations. It took them further 1 hr to just bring us cutlery. We were there for a total of 3 hrs simply because of extremely unorganized and slow service. Manager was trying but we didn't understand why staff wasn't working. Bathrooms were disgusting. We were 2 families with 4 young kids. Kids were super tired at the end. We missed our show because of unnecessary delays. We had to remind manager numerous times on our food and drinks order. Overall extremely disappointed with the service and lack of organization from Management and Staff!

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3. WM

   WayneM

   Toronto

   5 reviews

   4.0

   5 reviews

   Dined on February 17, 2020

   overall4food4service5ambience4

   Ask for Glenda, best server ever! Being Niagara it's busy and maybe a wait so book quickly. Food was good though it took a while.

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4. J

   Jenniflower

   Toronto

   2 reviews

   2.0

   2 reviews

   Dined on December 31, 2019

   overall2food4service3ambience1

   Our New Year’s Eve dinner was unfortunately overpowered by another patron’s very strong body odour. It was overwhelming and we mentioned it to our server who said they were aware as well, however there was nothing that could be done. As it was New Year’s there weren’t other restaurants, we’d made reservations at Montana’s. Food was good, wine was good, unfortunately the ambiance was ruined by someone’s very bad hygiene. We realize this happens, but it really ruined our dining experience. Thanks.

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5. OT

   OpenTable Diner

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on December 27, 2019

   overall3food3service3ambience4

   Booked reservations on opentable. Went to the restaurant and they said that they do not use opentable nor take reservations on the weeekends. Luckily they were able to seat us. Servers seem to be very in experienced. We sat for 15 minutes before having to waive down a server to find our server, in which he volunteered to be our server. We ordered 7oz steak which came out not hot.

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6. K

   Kawshi

   1 review

   5.0

   1 review

   Dined on November 9, 2019

   overall5food5service5ambience5

   Came to celebrate my younger son’s birthday and we all enjoyed. Thanks

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7. GE

   GeoffE

   Toronto

   1 review

   3.0

   1 review

   Dined on October 25, 2019

   overall3food3service4ambience3

   Major concern was no onsite parking. Parking was available 1 block away however. Service was good. The food was good and moderately priced.

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8. OT

   OpenTable Diner

   Toronto

   16 reviews

   3.0

   16 reviews

   Dined on October 19, 2019

   overall3food4service3ambience3

   Everytime I visit this restaurant, I feel like they are under-staffed. Always busy and crowded. The food is good in overall, but I prefer other branches better.

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9. R

   Raine

   Toronto

   3 reviews

   vip
   1.0

   3 reviews

   Dined on October 14, 2019

   overall1food2service1ambience2

   I made a reservation on Open Table a week before arriving at the restaurant. We arrived at 7:55pm & I said we had a reservation for 8:00pm for 8 people. The host said they don’t take reservations during holidays, which doesn’t make sense because I had confirmation that our reservation was booked. I told the host that we booked it through open table & she replied with “oh we haven’t been checking it all day”. I told her “no I booked it last week”. So guess she had no choice but to give us our table. First of all, her response is not acceptable because why set up an Open Table account for their restaurant if they’re not going to check it? Second of all, if they didn’t take reservations during holidays then they should change their settings so that no one is able to book during those times. Anyway they ended up seating us within the next 5 minutes. The food took an hour to arrive after ordering. Food was ok, wasn’t too thrilled. Our order were missing sides, which was taken care of. A server was giving attitude when no one responded “who ordered the 6 ribs meal?”. Well none of us ordered that so no one said anything. It turns out he said the wrong order out loud, he was actually holding on to a 4 ribs meal which one of us ordered. So therefore he was in the wrong & that attitude was uncalled for. Our overall experience was just horrible & we will not be back as there are plenty of other better restaurants in the area that is worth your money.

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10. OT

    OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on September 21, 2019

    overall1food1service1ambience1

    Food wasn’t cooked properly my steak was too tough to eat. Waited over 1.5 hour to eat from sit down.

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11. OT

    OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on September 15, 2019

    overall1food1service1ambience1

    They did not seat us. Even though we had a reservation, Montana’s refused our reservation and said we were welcome to wait but they did not know when they were going to seat anyone.

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12. SC

    SamC

    Toronto

    1 review

    3.0

    1 review

    Dined on August 21, 2019

    overall3food3service3ambience4

    They did not have our reservation when we arrived. Service was slow, some of the requests we made were not accommodated. Overall, given the peak season in Niagara Falls, still was better than other establishments we had visited.

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13. U

    Unknown

    Toronto

    1 review

    2.0

    1 review

    Dined on August 18, 2019

    overall2food2service1ambience1

    There were several things on the menu that were not available, including a main course of salmon. Which was only told after it was ordered. There was a cocktail drink that was not available and even down to the kids ice cream bar of of only having 1, which we had to switch to something else because there were 3 kids. Kids meals came out after the adult meals, which was not impressive and the rice pilaf looked like it was scraped from the bottom of the pot. I would not recommend this specific location. The manager came over but did not address these issues in a professional manner either.

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14. OT

    OpenTable Diner

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on August 10, 2019

    overall2food2service4ambience2

    The best part of our experience was our server, he was nice, funny and most of all, honest .... that the kitchen was having difficulties keeping up. Not sure why, because they were clearly keeping tables open to reduce the work load on the kitchen. They were quick to put out the meals for our kids, but then ours took a very long time to come out afterwards (kids were long done their meals). When the food did come out, mine was mediocre. The steak was properly cooked and tasty, but the mashed potatoes were a small sloppy spoonful (running out?) with a side of almost cold gravy, and my wife’s meal was edible as the steak was under cooked, cold and over salted. Due to the amount of time elapsed, we could not send it back for a replacement. They comped her meal, but all she got to eat was side of potatoes. The guy at the table beside us almost cried when we sent her steak back, because he was very hungry, and getting tired of waiting for his meal. All in all, a very disappointing meal out.

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15. AH

    AdrienneH

    1 review

    1.0

    1 review

    Dined on August 4, 2019

    overall1food1service1ambience1

    Started off saying that I had a reservation for 7 at 6:45pm on Sunday. They said they Do Not take reservations on weekends, which I didn't understand how was I able to make through round table. I was very upset, we just arrived from New Jersey and had to wait for a table. Then on top of that had to wait 35 to 45 minutes for food. No apologies nothing, I will never eat there again.

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16. OT

    OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on August 4, 2019

    overall1food1service1ambience3

    Slow service, poor quality food

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17. MM

    MikeM

    Baltimore

    4 reviews

    1.0

    4 reviews

    Dined on July 28, 2019

    overall1food2service2ambience3

    Mediocre food for high prices.

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18. MC

    MelissaC

    1 review

    1.0

    1 review

    Dined on July 28, 2019

    overall1food1service1ambience1

    Refused to accept Open Table reservation. When we arrived they offered to put us in a waitlist for a table (20-30 minutes). Once our table became available, they told us any order from the kitchen would be another 60++ minutes. We allowed 2.5 hours for dinner before a scheduled activity. Between refusing reservation and not informing us of the kitchen delay in advance, we were unable to dine and no longer had time to get dinner at other restaurants. Dinner = food stand hotdogs and pretzels. Very disappointed.

    Report
19. MK

    MichelleK

    Washington DC

    10 reviews

    4.0

    10 reviews

    Dined on July 22, 2019

    overall4food3service5ambience4

    The service was good. The waiter was friendly. It took 15 minutes to get our drinks and 40 minutes for our food (burger and chicken). That’s a kitchen/bar issue, not waiter issue. Food was okay. Nothing special but good after a long day of walking.

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20. SL

    StephaneL

    1 review

    1.0

    1 review

    Dined on July 7, 2019

    overall1food1service1ambience1

    They did not honor my reservation... and I had the email confirmation

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21. R

    Regina

    1 review

    3.0

    1 review

    Dined on July 7, 2019

    overall3food4service4ambience3

    Rating would be higher but for the wait. It took one hour for our food to arrive. While our waiter explained that it was due to forgetting what one in our party had ordered ( that in itself was not a good sign) other parties waited a long time for their food too, on an evening when it was not particularly busy. It is too bad since the food was very tasty, our ribs, steak, chicken well prepared and very tasty.

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22. OT

    OpenTable Diner

    Toronto

    8 reviews

    3.0

    8 reviews

    Dined on July 5, 2019

    overall3food3service3ambience4

    It was just ok, pretty much as expected.

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23. OT

    OpenTable Diner

    Pittsburgh

    18 reviews

    vip
    3.0

    18 reviews

    Dined on June 18, 2019

    overall3food3service3ambience3

    It was late so it was pretty empty like 2 or 3 other tables and the service was still really slow. Food was ok, nothing to write home about.

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24. DC

    DrewC

    Savannah

    2 reviews

    5.0

    2 reviews

    Dined on June 9, 2019

    overall5food5service4ambience5

    Fantastic food and reasonable prices for the Niagara Falls area. Steak was delicious.

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25. G

    Golddelocks

    Houston

    85 reviews

    vip
    5.0

    85 reviews

    Dined on June 4, 2019

    overall5food5service5ambience5

    Food was delicious.

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26. JP

    JohnP

    New York Area

    1 review

    3.0

    1 review

    Dined on March 23, 2019

    overall3food4service4ambience1

    Everything good except front doors open in winter and the place was freezing. Everyone was wearing parka and toque during dinner.

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27. SP

    StaceyP

    Toronto

    2 reviews

    3.0

    2 reviews

    Dined on January 18, 2019

    overall3food2service4ambience4

    The food was not comparable to other montanas I have been to...kitchener, Vaughan, and orangeville were much better food, larger portions and better presentation. I was disappointed. The service was great even though it was somewhat busy.

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28. OT

    OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on January 5, 2019

    overall1food1service2ambience3

    Didnt get our reservation. Had to wait for a while and group had to sit separately

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29. OT

    OpenTable Diner

    Toronto

    4 reviews

    3.0

    4 reviews

    Dined on November 17, 2018

    overall3food4service1ambience3

    Our waitress visited us a total of 2 times the entire service. One of our guests arrived late and I had to ask one of the runners to to get our waitress so that we could get a second round of drinks, or a meal for my friend who arrived late. I have had much better service in Toronto, and Orillia. I understand that it is Montana’s and not a high end restaurant, but i shouldn’t be treated like I’m eating at McDonald’s. Sad and disappointed

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30. W

    Wags

    Chicago

    46 reviews

    5.0

    46 reviews

    Dined on November 1, 2018

    overall5food5service5ambience5

    We were visiting Niagara Falls and thought we would try Montana’s, a Canadian chain, with a great reputation. We were not disappointed! My husband had the steak, and he said it was delicious! I had the ribs and they were fall off the bone! The corn bread was out of this world! We really enjoyed our dinner and we definitely will go back to Montana’s on our next trip to Niagara Falls!

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31. OT

    OpenTable Diner

    Pittsburgh

    13 reviews

    2.0

    13 reviews

    Dined on October 17, 2018

    overall2food2service2ambience2

    Food / beef ribs fair baked potato not done and was served Luke warm

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32. OT

    OpenTable Diner

    Toronto

    1 review

    4.0

    1 review

    Dined on August 20, 2018

    overall4food4service4ambience3

    Easy and enjoyable experience from reservation to our meal. Also one of the most cost effective and enjoyable meals we had in Niagara Falls.

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33. SU

    StevenU

    1 review

    3.0

    1 review

    Dined on July 26, 2018

    overall3food2service3ambience3

    Food was decent. Kinda pricey. Nothing to brag about.

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34. EW

    EmilianaWalls

    1 review

    3.0

    1 review

    Dined on July 20, 2018

    overall3food4service3ambience3

    Waitress needs to pay attention to all the guests not just the men. My husband let her know it was my birthday and there was absolutely no acknowledgment what so ever. She was in a hurry to have us go as she started cleaning table before we were done. When she brought over the bill my husband once again let her know it was my birthday and all she said was “oh well. Do you want a cookie “. Not very friendly. A real disappointment in comparison to other Montana’s locations.

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35. L

    Leenie

    New York Area

    9 reviews

    4.0

    9 reviews

    Dined on July 9, 2018

    overall4food4service5ambience5

    I made the reservation before reading reviews on yelp which were not favorable. I kept the reservation and was not disappointed. I was with two teenagers and needed something casual. Our server Shantel was pleasant and helpful. The food came out pretty quick and was tasty.

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36. L

    Lillyluvs2eat

    Philadelphia

    4 reviews

    3.0

    4 reviews

    Dined on June 20, 2018

    overall3food4service1ambience3

    Our visit started out great. Our waiter was polite and friendly. The food was very good...loved the sirloin & delicious baked potato. But the waiter’s efficiency declined as the minutes went by. Half way through the meal, he disappeared for about 20 minutes. Then he told us chocolate chip cookies did not come with kids meals when it clearly said so on menu. He eventually gave them to us but made us feel like we were breaking the rules. A meal that should have taken an hour took two hours because of his sluggishness.

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37. BQ

    BartonQ

    San Francisco

    32 reviews

    vip
    4.0

    32 reviews

    Dined on May 3, 2018

    overall4food5service4ambience4

    This is a sports bar with screens everywhere. The BBQ was quite good, as was the beer. We sat in a booth and enjoyed the food and the company. 3/4 of us got the sampler which let us try everything. Should have ordered more ribs and the chipotle sauce is excellent. We will return.

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38. p

    parisiens

    Montreal

    105 reviews

    vip
    3.0

    105 reviews

    Dined on April 26, 2018

    overall3food2service4ambience3

    Ribs were not tender and I could not finish them. Chicken tacos were good. Service was good.

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39. KC

    KamC

    1 review

    4.0

    1 review

    Dined on March 30, 2018

    overall4food3service4ambience3

    We arrived on time but the table was not ready and we had to wait another 25 minutes before being seated. The manager did provide two appetizers on the house but the first ignored experience was too great to be compensated. Sorry this booking system just wasn’t effective at all, seems like whoever gets in has to wait regardless of table reservation.

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40. SC

    SusanC

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined on October 7, 2017

    overall5food5service5ambience5

    Great food and great service. Best part of being in the falls was my experience with the staff.

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