- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Sick staff prohibited in the workplace
Burgers tasted OK but were nothing like described on the menu. Diablo Mac and cheese tasted overwhelmingly like blue cheese. Towards the end of our meal a loud fight broke out between women working at the bar, lots of cussing and inappropriate language. We had 3 children with us and this was totally unacceptable. After the incident no one in the restaurant was approached by management or offered anything to make up for the poor behavior. Will not be back and do not recommend.
Amazing burgers . Highly recommended this place. Even though they were extremely busy Alexis served us as fast as she possibly could.
Food was great but everyone’s order came out wrong. Order completely mixed up.
We arrived and the retail at was fairly empty. Once we were seated we ordered drinks and an appetizer. She brought our drinks and took our food order. After about 35 minutes she came to check on us and when I asked about the appetizer she realized it was missing. She seems flustered and said she would go check. About 10 minutes later our burgers came out, though mine with the wrong side, and 2 minutes after that the way undercooked appetizer. The burgers were fine not great. More like a great fast food burger not a good gourmet burger. Excellent selection and many choices it just seems like we were there on a terrible night. I will not go back but it explains why it was one of the two places within a 10 mile radius that had a reservation available while everything else was packed.
We looked at the menu online only to find that not everything on the online menu is on their ACTUAL menu. There were barely any other customers there and it took almost an hour to get our food. Where the food didn’t taste bad, it didn’t compare to the description from the menu. We were disappointed to find that the food didn’t match the description. Also, the “wild tots” were more like “wild rocks”.
This being said, I have to admit, the skeleton finger appetizer was, by far, the best thing we got.
We are a family of 6. We don’t expect to get out of a restaurant (sit down anyway) for under $100. However, we like to feel that we didn’t waste our time and money when we go out to eat. We felt that way after dining at Monster Mash Burgers.
Great burgers, we came on a weekday and there was hardly anyone there. Service was great, food was great we enjoyed it!
The milkshakes are to die for! Very generous portions, will not leave hungry. The atmosphere is horror/crytid vibe but nothing gross.
The quality of food was not what I expected. I expected a more gourmet style hamburger.
Love the atmosphere and over-the-top menu. Wish I could try everything.
Family dinner with people that we don’t get to see too often. This was the perfect place to go!
Loved our meal and amazing service! The milkshakes were so so good. We made a reservation and were able to be seated quickly. Very cool quirky theme restaurant. Kids loved the monster movies on tv.
Waitress was great. Food was excellent.
The restaurant was clearly understaffed and the staff was stressed out from the first contact with the hostess until we paid our Bill.
Absolutely loved Monster Mash. We visited while on Christmas vacation, and was impressed. The food is eclectic and not something you get everywhere. The Buffalo chicken sandwich is definitely my favorite I have had, and I will definitely visit again when in the area.
Party of 12 great service and atmosphere, burgers were excellent and the milkshakes were awesome! Highly recommend this place. Definitely a tourist trap as far as prices go. But usually if you are in pigeon forge the prices are already sky high. Otherwise a great place to eat!
The food was outstanding as was the service! Great experience!
Great food, great server! Will be back! Such a fun atmosphere!
Everything was great. Food and service were awesome. Lance was our server and he was super friendly and quick. We always had refills. The music was really low. I think if the music was a little louder and maybe a little more decor it would have been even better.
Did not like the new layout. Not the restaurant we remembered from our last trip there.
Don’t waste your time, burger was like eating charcoal. Waitress was rude and the whole place seemed dirty. Will never go back.
I hate to bash this promising place. Was looking forward to eating here. We sat at our table, moved the condiment tray out of the way, and bugs crawled out of it everywhere. Told the manager before leaving...she said they spray twice a month. Went to Graze Burgers.
Service was horrible. Waiter forgot my milkshake and Parmesan fries order.
Burgers were great. Fried foods were a bit greasy.
Our waiter was great and if you could let him know we would appreciate it, thanks.
This is a fantastic place if you’re looking for burgers. The walls are decorated very well. The drinks are also stupendous. I enjoyed their decor.
Was a great atmosphere with some great food! The milkshakes are outstanding! I do wish they had a few more options for those of us with a shellfish allergy and maybe train wait staff a little better on how to handle that.
We had a great time! Service and food were amazing! We had burgers- the Minotaur burger was tasty and had a trick or treat shake. Delish. Cocktails- draft and a Monster Island. Fun stuff!
Restaurant was ok. Food was ok. It was not bad, but there are many other places that are much better. Sevice was slow, but that was to be expected.
The shakes were the bomb dignity. The burgers were great. The menu offered many varieties of burgers, dogs, and mac.
Awesome food, service and ambiance. The decor and unique menu items were very intriguing. We'll definitely return!
It wasn't that great. The food wasn't good (part of our order was still really cold and my sandwich had something sour on it. I told waitress and she acted like I was just making it up and she wasn't good enough to even receive the tip I left her.) I will not be back cause it was a bad experience. Maybe the time of day was the problem or maybe just the service, not really sure. If we ever come back hopefully it'll be better.
We went 3 times in one week while visiting pigeon forge. Food was good though the kitchen put chives on my meal when i asked not to and onions on my wifes though she asked for no onions. We just picked them off. Our waitress Niki was great. Had her all 3 visits however they sent her home after we ordered the last time we went in just for eating a chicken finger. We were only there because the night before she helped us make a reservation for next day. The next waitress was good also but you could tell the whole mood of the staff changed after that. The halloween decor was great as was the waitresses outfits. Overall we liked the food and loved the shakes. I would recommend
Very good burgers! Recommend trying this place. We will be going back to try the other burgers.
Awesome place to eat! Fun food, the staff was dressed up the day we went which was cool! Food was delicious and plentiful! We enjoyed it 100%
Service was fine until the end. We waited 30 minutes for milkshake. The food was wonderful and we loved the room decor.
The food was AMAZING, you get what you pay for PLUS more!! its an amazing and overwhelming (in a good way) amount and the food is great. The milkshakes are amazing!!
Our table was ready when we arrived for our 7:30 reservation, but we had to wait awhile for our drink order. The food was GREAT with HUGE portions.
Our waitress couldn’t place our appetizer order without placing our food order. The appetizer (s) plural came out 2 minutes before the food. The appetizer was wrong. My so sad food was wrong. My food was wrong. Waited an hour for mediocre, high priced food. Not a fan....One and done.
Took a long time to get food when food came out it was cold.
Great atmosphere, great food and great service. This was my second visit and I will continue to go back each time I visit Pigeon Forge.
MonsterMash Burgers offers takeout which you can order by calling the restaurant at (865) 366-1268.
MonsterMash Burgers is rated 3.9 stars by 52 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.