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Wanted a cozy spot for lunch with a friend to “catch up”. Service and food were just fine but the piped in music was SO LOUD it was a challenge to converse without shouting . Mentioned this to a server and a hostess - hostess opened a door and found a dial for controls - we assumed she was going to lower volume -nevertheless decibel level remained . Seems incongruous that nice booths with comfortable banquettes and mood lighting has to compete with super loud lyrics from today’s edgy pop music . Doesn’t fit with the ambience that seems to imply a quiet understated atmosphere for a pleasant dining experience . Not sure we’ll be back for awhile unless unless there is assurance that the annoying background racket is gone. Guess a quick solution would have been take-out - we could have gone home to our own quiet space with our entrees ....
Really good food and solid service. It’s a go to for Seafood in Louisville
The food was excellent, well prepared, good portions. Dishes came exactly as detailed but admit I was a little surprised that the Special was fish and only a few veggies - really would have liked some rice or potatoes too! Other dishes came with ample portions of pasta or fries, as indicated. My fault! One in our party was not a fish fan - could only find 1 chicken option. No (really) kids' options. Everything was appealing and completely delicious. Our waitress was the best I've ever had - attentive, friendly, helpful, patient, respectful and not intrusive. She made a very pleasant meal very enjoyable. Only a 3 on the ambiance because it felt like the tables were a little crowded together but nothing NOT to come back over. I would absolutely (and have!) recommend Mitchell's - if you enjoy seafood other than simply fried, this IS the place.
Very nice, as usual...we split the seafood gumbo which was mostly sausage & rice, but very tasty. Then shared grilled cod, mashed red potatoes, & asparagus. All very good!
We were seated 30 minutes after our reservation. The food quality was very poor for the price ($140 for a family of 4).
When we arrived 10 minutes early for our reservation we were told there was well over an hour wait for a table. We took to the bar for cocktails to wait out the new seating time. One sip into the wine, red wine was spilled all over my daughter, her tan colored coat and the person next to us by the bar staff. They were quick to apologize (mistakes happen), handed me soda water and a rag and nothing else. No offer to dry clean the coat or comp our bar tab. During the fiasco we learned that three cooks had quit and the kitchen was short staffed. I was extremely surprised that they weren't informing people of the issues and were still booking reservations. We walked out and won't be back.
We love seafood and always enjoy Mitchells.
Our server was excellent. Her name is Courtney.
My husband and i dined Dec 27 and sat in Chris’ section and had such a good experience we told the GM we were coming back with our kids Jan 1. Jan 1 the service was nice but got our order wrong on three different levels (sides, beverages, dessert) but the bigger problem was our kids meals of cod were FROZEN upon delivery! It was atrocious! not only did our food get cold while we waited for new kid food- the mgr on duty barely said an apology and offered no meal discount. having a 6 and 8 yr d kid each wait extra long plus our own meals cold and no mere offer of getting them a free dessert or the offer of a discount was shocking. We just would have appre iated the gesture. The waitress was sweet but not empowered to do anything. We are disappointed as we live close and wanted to make this a new family place but having raw and FROZEN kids meals (the most simplistic!) and the lack of professionalism from the manager on duty leads us to not return.
It's possible that our experience was underwhelming because we visited on New Year's Eve, but my husband and I were very dissapointed in Mitchell's. The service was slow, the sides were unseasoned and bland, the lobster was rubbery, and my steak was served so rare that it was dripping blood. We ordered the 3 course meal and the included dessert was never offered, but we were charged for it. By the time we were offered our check, we were so ready to get out of there that we didn't even mention dessert to the server. The food is definitely not worth he price.
Disappointed is the best word for my evaluation. First, we waited for 20 minutes for any server to visit our table for drinks. I had to go ask for our server. When the meals were served, the servers served the wrong meals to 2 guests. Midway through the meal, we realized 2 guests were given the wrong meals and we informed our server (Chris). He informed his Manager (Patrick). Patrick addressed our table and said he would take care of the issue; no remedies were offered and he left our group.
When the checks were presented to us, there was nothing offered for the issue. I asked the waiter and he said Patrick said the 2 guests ate their whole meal so there would no changes in the cost of the meals. I asked to speak to Patrick.
When I asked Patrick about the issue, he said since both guests ate their meals, there would not be any discount. I said if we knew that, we would have sent back the meals and had the original orders remade and brought to our guests. I then asked to speak the to the GM - Tood Fern. Mr. Fern was very understanding and apologized for the issue. He said Patrick would come see me, apologize and take care of the issue. When Patrick came to our table, he just handed me the check and began to walk out. I asked him to wait until I reviewed the bill. It was a $2.00 discount. When I asked him about the bill, he said that was the difference between the 2 meals and walked out. He discounted 1 meal and did nothing for the other guest.
As I was leaving, I informed the GM about my disappointment of how this issue was handled and he was surprised. He said he would discuss this issue with Patrick and told me to call him and he would take of a dinner for us in the future.
Todd Fern was great but not for the free meal offered but the way he talked to me and listened.
We have ate at this restaurant several times and it has always been great. I hope the Management learn from this incident and this does not happen to anyone else in the future.
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