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What a shame. This place has really gone down in the last year. I ordered crab legs and wife ordered twin lobster tails. Legs were advertised 1.5 lbs for 43.00. I received 3 legs with no claws. It was 1 lb at the most. No complaints on the wife's lobster. We ordered the mini shark fin pie to split for desert. We have had this several times before and it was always big enough to share. The waitress brought the pie and it was so small, I don't think we would have gotten 2 bites each for 5.00. I sent it back and was offered nothing else. This place does not care about pleasing the customer. We drive 35 miles to go here but will never again. This is the third bad experience in a year. The manager Carmen is a total waste. She just struts her stuff around like she is someone special. I can't believe corporate keeps her. Total bill with 2 drinks 113.00. Not cheap by any imagination. There's better choices for seafood in Cleveland. Don't spend your hard earned money here.
Expensive for what was offered on the menu versus what was received.
The hostess did not understand my last name - I have hearing loss. They were very noisy and busy. Our server was Matthew - I still have my receipt.
When I arrived it seemed as if we didn’t have a reservation. We were finally seated and it was nice server was nice.. Ordered my food and the entree itself was cold, so I tell the server, He takes it back. Comes back with warmer sides but not the entree.. it was a bad experience for my first time.. The manager cane over and asked was it better and I told her no.. she offered to take it back but I had this feeling as if my entree would come back out cold still with warmer sides so I declined the offer.. She offered me free dessert but I was so turned off that I didn’t even want that.. I’ll never go back.
It was Valentines Day so it was busy but the food seemed a little dried out and over cooked. Not as good as what I have experienced in the past.
Eric was an awesome server. Attentive and consistent in checking back to be sure all was good. We were celebrating our 25th anniversary.
Service was slow even though we were there at an off time. Food was average at best. I’d been at this restaurant in the past and it was good. This experience was way below expectations and I don’t expect I’ll return.
We were seated in the auxiliary room because they were so busy. It felt like we were seated in a banquet room
Food was very good. Good service. Not over the top great. Nice ambience
We had a wonderful meal and a very attentive server! Definitely will eat there again.
Food was good, except for the hair found in our jumbalaya rice
We have had excellent service and poor service at this location. On most recent visit, Friday night, the music was a poor choice and overwhelmed the space...the music should be background not the main feature unless it is live and appeals to the masses. The food is good and the support staff was helpful when the server was lacking.
Overall poor dining experience in the new (er) annex dining area just behind the bar. Poor ambience, fair service and borderline food for a restaurant that is typically great. Like a Completely different restaurant!!
I would highly recommend waiting for a table in the main dining area rather than Eat in this new area. The kitchen Was blamed for the long waits for food and such. I hope that the rest of the restaurant didn’t have as long of a wait for everything If so, the new seating area should not be used until they re-vamp the kitchen to be able to keep up with the new volume.
Size of plates was perfect. To many restaurants give you too much food. You put leftovers in fridge when you get home. Two days later your throwing it away. Good value for your money here.
Excellent service and good food on a busy Saturday night.
I had the greatest server. He accommodated my request for a “special” meal and it was perfect. He was just attentive enough without being overbearing. Food was great
I'm not a Big Seafood lover it was a friends Birthday and this was her choice.Just not my taste. Sorry!
Went for my birthday with 3 others. Food and drinks were excellent. I appreciated a mini Shark Fin Pie offered for my birthday.
The service, on the other hand, was slow. My wife observed another group, seated after us, getting their drinks first. Also she had to send her soup back as it was barely warm. The waitress was helpful answering our questions.
Lovely setting, terrific food and lots of it. Wonderful service. Calamari were a bit bland, but everything else was excellent.
The food was great, service ... not so much this time. But I have been before with better service so this experience will not stop me from returning.
Our Cod and Flounder stuffed with crab and lobster were very good -- as were the accompanying sides of smashed potatoes with respectively green beans and asparagus. The coffee was also very good, a few cups confirmed that. The server was pleasant and attentive to our needs. However, we were seated in a booth-for-2 that was in need of new seat cushions -- not as comfortable as we could have been. Be that as it may, there are other booths and tables at which to be seated... and considering the good food and service, a return visit is in our plans.
We had a party of 6 for my mother's birthday.
4 out of the 6 dinners were not very good.
3 of us ordered the pasta primavera with shrimp and crab. There was no crab in the pasta and the primavera sauce was watery.
The other order that was lacking was a lobster tilapia. There was no lobster in the stuffing.
We bought this to the attention of the server and she had the manager come by.
He told us that the crab and lobster were shredded. If that was the case, then the shredded pieces were too small to see or taste.
He did take one of the entrees of the bill.
Mitchells describes themselves as "...a premier upscale-casual seafood restaurant concept featuring the absolute freshest seafood in Cleveland"
The meals we had were hardly upscale. It was more like a Red Lobster with upscale prices.
Food great as always. Service was a little better due to low crowd.
Poor service. Waited 20 minutes after being seated to then have to go and request a manager as nobody had come to check on us. Waitress stayed gone pretty much the entire time. Servers all on their cell phones. Nobody working.
Very disappointed. Atmosphere was good and our server was fine. The two meals that we ordered, their salmon special and the stuffed flounder were not very good. The potatoes and the vegetables that came with the meal were good. Didn't finish either. Been to other "fish" restaurants that were much better.
Food was adequate. Service was excruciating slow. I've come to expect that.
Were seated in the bar area where our table was surrounded by cob webs and a filthy lamp. The table had something sticky on it and the food was served cold and dried out. Very disappointing
The service was terrible and most of the entry wrong with one of my friends not getting his meal until after everyone else was done.
Very good preparation and selection. All meals were enjoyed even the steak was outstanding