We visited for my wife’s birthday and had an incredible meal. We split the Chateaubriand and has Bananas Foster for dessert. Both were incredible and the wait staff was fantastic. We will be back again for sure.

Table service was excellent. Host could have worn a bit more appropriate work attire, but otherwise all the service staff were incredibly helpful and really helped make my birthday special.

Wonderful fine dining experience. The cheese cart and drink cart were things we had not experienced before and were wonderful additions to our meal.

Our experience was one of the best ever. The food was excellent, the service was outstanding, and we had the most wonderful time.

I had an incredible dinner here with my husband. We shared a Montreal poutine and the ribeye with the Mac and cheese. It’s one of the best meals I have had in Grand Rapids. We will definitely be coming back!

The food wasn’t good enough for the price. Server was very slow and awkward.

Had a wonderful meal. Loved the table side bananas foster. Would recommend

Rough guys.

Absolutely loved our celebration at Mertens Prime. The food was fantastic. The beverages were delightful. The service was excellent. Many thanks to their great team for an incredible evening!

Wonderful service - the staff was so great!

Food was phenomenal! We really could have stuck with the smallest order of poutine as the server had recommended.

Beautiful atmosphere and friendly excellent service. Way over priced, nothing real special about the food. Sixty nine dollar steak? Not even close! Nice experience but once is enough.

Excellent food, great Ambiance, loved the venue. Service was superb. We'll definitely be back

They were out of the mussels, salmon, croque mademoiselle, some cocktail ingredients, one of the cheese options, and a dessert. The food that we did order was mediocre and not worth the pricetag, particularly compared to other high-end restaurants in downtown GR that actually know what they are doing.

The service was decent and the building is really cool though.

PHENOMENAL! Austin, Shannon and Billy made it an amazing Christmas Eve for us with their amazing hospitality. The culinary team made our meal extraordinary. We have already bragged about it to many friends and family so they will enjoy the same experience we did. Looking forward to going back in the future.

An experience! Different, yet comfortable, staff very well trained and extremely hospitable, food -outstanding …. will come again !

The ambience was very unique, we felt like we stepped back in time. The service was above and beyond. From taking our coats to offering to let us sample a new drink, everyone was VERY attentive and made our experience so much more special. Lastly the food was amazing. Everything we tried was wonderful

Knowledgeable staff, great food and cocktails. The ambiance is very nice.

Salad was terrible. It was extremely acidic and spicy. Neither my wife nor I could eat it and we typically enjoy spicy foods.

Date night with my hubby.

We loved the ambience - we felt transported to another time! The service was excellent - enjoyed hearing the history of the building and being offered a sample of an aperitif. Three of us ordered Filet Mignon and my husband ordered the rib-eye.
All of us were pleased with our steaks! Additional items that received high ratings include the Classic Cosmopolitan; French Onion soup; macaroni and cheese; and Bananas Foster! We are definitely looking forward to returning and trying more menu items!

Service was amazing, drinks were excellent, however the food was incredibly lacking for the price. I've had far better for far less, there are other places I would recommend for upscale dining in Grand Rapids as well. The waitstaff were accommodating, attentive, and the best part of the experience- however the aesthetic/interior design was really good as well. However, it seems that there is maybe more focus on that than the food here.

Lovely location, exceptional staff and service. Food is $$$ but delicious and a great splurge for a special occasion.

Everything was amazing. The only reason I didn’t give it 5 stars across the board was because it was difficult to find the restaurant because it was quite dark outside and very dim inside. Device and food were excellent.

Awesome food and service! We so enjoyed our time there, I highly recommend Mertens Prime!

Would have been all 5 stars but really no parking vouchers. Supply chain runs to city hall a 1 mile walk.

Great service and we were able to celebrate our special day

Incredible!

Soup and our filet could have actually been more flavorable, we both had to add salt. The truffle pasta dish was delicious.
Service was ok, they could have been a bit more attentive given it was early in the evening for dinner AND there were plenty of employees.
The cheese, apertif and dessert carts were a special twist and beautiful.

Great unique atmosphere. All the staff was delightful! My 3" filet was a great cut!

Prepare for and a wonderful dining experience. The dining area is a wonderful time capsule and full of ambiance. All of our steaks were prepared perfectly. Embrace the event and sit back for a long luxurious meal. We had to skip dessert in order to make our concert and were sad we had to miss the bananas foster.

food was excellent. entire staff did a fantastic job. it was our 50th anniversary and this made it special for my wife and I. look forward to coming back!!

We had the most amazing experience! The staff was impeccable leaving no detail to be desired. I wish I recalled our waiter’s name because he was the best we’ve ever had! The meal was perfection with the meat as the star of the show.

Had a great Holiday / Birthday dinner out and very much enjoyed ourselves. From the aperitif and cheese to the excellent steak it was all delicious.

Food and service was excellent. The large crowd that built up around the bar adjacent to the dining area was very loud and made conversation with our group difficult.

Experience wise, Prime was great. The vibe was awesome and it definitely felt high class. I love the history behind the place. Almost all the food was wonderful. The mac & cheese was great, fries were amazing, and the Ratatouille stuffed pepper was wonderful. BUT my fiancé, who loves steak, did not eat any more than 3 bites. He just said it was very burnt on the top, but good in the middle. It was pretty disappointing because we went here for him to get a nice steak and he didn’t enjoy his meal. Otherwise it was wonderful. My favorite experience was the in-house sommelier who suggested wonderful wines.

Great Bar, Great Food, Great Service. Restaurant has all hard surfaces, making it very noisy.

Glad we went but very loud. Also very dark inside, I’m fine with dim lighting at dinner but we had to use our phones as flashlights to read the menu. Other than that I’m very glad we tried it out and I would go back again

Wonderful from start to finish. Our server was performing several tasks on top of waiting tables, and handled the pressure well. Food and drinks were outstanding.

This was one of the best meals we've ever had. Get the Mac n Cheese!

I have been waiting to go here for a long time and I really wanted to have a great experience. However, I am sad to say that was not the case. My husband and I were looking for a place to celebrate his acceptance into nursing school. We chose to go to Mertens. They had asked us if we were celebrating and we said yes. The manager had asked what it was for and we told him. We then talked with him about how his mom is a nurse. This gave us a good first impression. However as the night went on things just kept getting worse. Our waiter took about 10 minutes to come to the table to get our drink order - mind you there were only 2 other tables in the entire place so this seemed off. We then ordered and put in for their cheese cart. The cheese was great, but they don't really give anything with it other than a couple of cashews and a dried apricot- very disappointing. Our drinks finally showed up to the table when the cheese cart came around. After this we waited almost another 20 minute to put in our dinner order. This wasn't too big of a deal since we just had an app and we weren't in any hurry. My husband ordered their salmon dish and I ordered the filet - we also ordered a side of mushrooms and mac n cheese. When our food came we thought "this is going to be so GOOD!" Again, I am sorry to say this was not the case. My husbands salmon tasted like it had been sitting at room temp for days before being cooked - super fishy to the point where I don't think anyone would eat it without spitting it out. My filet was overcooked, gritty, and extremely salty - I tried scraping off the top because I hate complaining. After scraping off the top I tried another bite- still way too salty!!! We sat our table waiting for the waiter or someone who works there to walk buy - another 10 minutes goes by. Finally he came back. We told him what was going on and they offered to make us something else or remake what we have. I opted for another filet - with no seasoning and my husband opted to