Mercury Chophouse - Arlington

Bewertungen für Mercury Chophouse - Arlington von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. H

   Hayley

   Dallas2 Bewertungen

   2.0

   Vor 3 Tagen besucht

   1. Gesamt 2
   2. Essen 2
   3. Service 2
   4. Ambiente 5

   We had taken some clients to Mercury for lunch to celebrate. By the end of the meal my client felt uncomfortable because the server was rude to her. The hostess was kind and the employee refilling waters was kind, but the server was not. The restaurant itself is gorgeous. We’ve never been and wanted to give it a chance. I don’t normally leave reviews, but I’m doing it in hopes it can be corrected because the restaurant itself is gorgeous. The server was in such a rush even though the restaurant was practically empty. It was just our table and one other. She didn’t come back very often. We tried ordering drinks, but she took one drink order and darted away before the next person could state what they wanted. The steak sandwich tasted microwaved. The meat was not good. Mostly bread and SIX French fries. My client ordered fish tacos. The menu stated it came with spicy Cole slaw. Her plate came out with no Cole slaw, just fish on tortilla, but had like 8 spinach pieces on the side with balsamic vinaigrette on it. It took us time to get the server over but my client politely asked if it was supposed to come with slaw. The server says “Yeah we’re out of slaw. That’s why I brought you the lettuce with vinaigrette on the side. Does that just throw off your whole meal or something?” She was extremely passive aggressive. My client said “I hope it’s not because I look poor.” And tried to laugh it off. I see other reviews now about rude service. It’s a nice restaurant. Why would staff be unkind?
   

   Mercury Chophouse - ArlingtonVor 1 Tag geantwortet

   Thank you for your review and I send my deepest apologize that this has happened while dining with us. I have reprimanded the server and explained that there is no room for rudeness on my staff. The coleslaw issue was my fault and she should have explained the issue in a more professsional manner to you. I would like to speak to you but I understand if you do not wish to try us again but please feel free to call me at the restaurant. Dale Dungan General Manager
   

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2. H

   Holly

   Unspecified1 Bewertung

   5.0

   Vor 7 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Everything was fabulous. Love the food and the drinks.
   

   Mercury Chophouse - ArlingtonVor 3 Tagen geantwortet

   Thank you for the great review we appreciate it!! Dale Dungan General Manager
   

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3. D

   Denise VIP

   Dallas4 Bewertungen

   3.0

   Besucht am 20. April 2025

   1. Gesamt 3
   2. Essen 3
   3. Service 3
   4. Ambiente 4

   Disappointed we could not order from the regular menu. The price fix at $85 per person ro4 3 courses in my opinion was on the high end. I eat out at fine dining restaurants and aside from the 9th floor view, there was nothing outstanding about our experience. We all (4 of us) ordered the petit filet with shrimp and we all ordered our steaks medium. Each of our steaks were cooked differently from rare to well done and were not seasoned at all. We had to ask for fresh ground black pepper for our salad/soup. They did not offer it for our steak. We did not send our steaks back as this restaurant seems it may be struggling a bit as there were not but about 6 tables filled, some with only 2 people. The mashed potatoes tasted out of a box, though the asparagus wrapped in prosciutto was good. The choices for dessert were sparse, only German Chocolate Cake and Limoncello Cake. Neither were memorable and we were told by the waitstaff the Limoncello was from The Cheesecake Factory. Unfortunately, there are other local restaurants that serve steaks locally that definitely rate a 4-5 with Mercury Chophouse a 2-3. The waitstaff was not outstanding either.
   

   Mercury Chophouse - ArlingtonVor 7 Tagen geantwortet

   Thank you for your review. I am sorry we did not live up to your expectations. Rest assured I have taken your concerns to both my Chef and Front of House Manager so that we can better ourselves. We always do special menus on holidays because this give us a chance to try new things and to make it special. I will work harder to improve our standards and service to our guest. Thank you, Dale Dungan General Manager
   

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4. L

   L M VIP

   Dallas105 Bewertungen

   4.0

   Besucht am 20. April 2025

   1. Gesamt 4
   2. Essen 5
   3. Service 3
   4. Ambiente 5

   Ambience is the primary reason to dine at Mercury Chophouse. No restaurant in Arlington and few can compete. The view along with the delightful piano music create the perfect setting. The food is good….not outstanding. The salad was ridiculously small…even for fine dining. The lamb was superb along with the lemon dessert and the house bread. The service …oh my! Snooty service does not make a restaurant better!! My husband deduced he was inexperienced. Whatever the cause, our server did not live up to the standard of fine dining. The gentleman refilling our drinks was very pleasant and we would make our requests known to him. We may return, depending on the menu and occasion.
   

   Mercury Chophouse - ArlingtonVor 7 Tagen geantwortet

   Thank you for your review. I appreciate your honesty because it lets us know what we need to do to make ourselves better as a restaurant. I have taken your review to my staff and to the Chef so that we can grow.. Thank you, Dale Dungan General Manager
   

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5. S

   Steve

   Nashville9 Bewertungen

   5.0

   Besucht am 19. April 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Danielle was great fun and the piano player was great
   

   Mercury Chophouse - ArlingtonVor 7 Tagen geantwortet

   Thank you for the wonderful review. We are so please to know you enjoyed your evening with us. Dale Dungan General Manager
   

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6. J

   John VIP

   Dallas22 Bewertungen

   4.0

   Besucht am 18. April 2025

   1. Gesamt 4
   2. Essen 4
   3. Service 4
   4. Ambiente 4

   The hostess wanted my party of 4 to be seated at a table set for 6, and said it gives us more “room”. She really wanted us to believe that… what she was simply attempting to do was rush our dinner for a follow on party of 6 reservation. There were many other tables of 4 empty. When asked if we could move to one of them, she said those had reservations… I replied, so do I. My sea bass dish was ordered “imperial”. When it arrived, just three shrimp were added, no lump crab meat, and that upcharge cost $20. We have eaten here many times and never once had been treated disrespectfully. We are not going back without some restitution.
   

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7. A

   Austyn

   Upstate NY1 Bewertung

   5.0

   Besucht am 18. April 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   The food, was absolutely amazing. We ate here for my girlfriend’s birthday, and everything we got was amazing. Hill country shrimp, to the steaks with whipped potatoes, the drinks, all of it was better than expected. Rico was our server and he was great.
   

   Mercury Chophouse - ArlingtonBeantwortet am 18. April 2025

   Thank you for your wonderful review of our restaurant. We are thrilled you enjoy your special day with us. Hope to see you soon. Dale Dungan General manager
   

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8. A

   Alain

   Dallas1 Bewertung

   5.0

   Besucht am 15. April 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   I had a wonderful time celebrating my birthday. Staff was very nice and friendly.
   

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   Mercury Chophouse - ArlingtonBeantwortet am 16. April 2025

   Thank you for your kind review. We are so pleased that you celebrated your Birthday with us. Dale A. Dungan general Manager
   

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9. C

   Casey

   Dallas1 Bewertung

   3.0

   Besucht am 13. April 2025

   1. Gesamt 3
   2. Essen 2
   3. Service 3
   4. Ambiente 2

   Food was definitely not bad, but definitely un impressive and not memorable. For a restaurant on the 9th floor of a high rise building and nice setting, I expected much more. I don’t mind paying a premium price when needed, but Salt grass across the street would have been a better choice for the price of this trip.
   

   Mercury Chophouse - ArlingtonBeantwortet am 16. April 2025

   Thank you for your review and I will be speaking with our chef about your dining experience with us. Your review will help us get better, Thank you, Dale Dungan General Manager
   

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10. M

    Mark

    Milwaukee20 Bewertungen

    5.0

    Besucht am 9. April 2025

    1. Gesamt 5
    2. Essen 5
    3. Service 5
    4. Ambiente 5

    Food was great! Our server, Jake, was as very knowledgeable and did a great job.
    

    Mercury Chophouse - ArlingtonBeantwortet am 9. April 2025

    Thank you for your kind review. Dale Dungan General Manager
    

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